D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
Project Title: COCKPIT Contract No. FP7-248222 Project Coordinator: INTRASOFT International S.A. www.cockpit-project.eu Page 1 of 47
COCKPIT
FP7-248222
Citizens Collaboration and Co-Creation in Public
Service Delivery
Deliverable D6.6.1
Dissemination Report, 1st Version
Editor(s): Katja Sonnhalter, David Jorquera
Responsible Partner: Atos
Status-Version: Final – v.05
Date: 26/12/2011
EC Distribution: Public
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
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Project Number: FP7-248222
Project Title: COCKPIT
Title of Deliverable: Dissemination Report, 1st version
Date of Delivery to the EC: 02/01/2012
Workpackage responsible
for the Deliverable: WP6 – Dissemination and Exploitation
Editor(s): Atos
Contributor(s): All partners
Reviewer(s): Yehia Taher – University of Tilburg
Approved by: All Partners
Abstract: This deliverable presents in detail all dissemination tools and activities prepared and carried out to disseminate the project’s results during M13-M24.
Keyword List: Dissemination tools and activities (dissemination
material, publications, events), success criteria,
envisioned approach.
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
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Document Description
Document Revision History
Version Date
Modifications Introduced
Modification Reason Modified by
v0.1 28/11/2011 First version ATOS
v0.2 14/12/2011 Second version incorporating
partners’ feedback
ATOS
v0.3 19/12/2011 Third version incorporating
partner’s feedback ATOS
v0.4 21/12/2011
Fourth version incorporating
partner’s feedback ATOS
v0.5 26/12/2011
Fifth version incorporating
partner’s feedback ATOS
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
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Table of Contents
1 EXECUTIVE SUMMARY ........................................................................ 6
2 INTRODUCTION ................................................................................. 7
3 DISSEMINATION TOOLS AND ACTIVITIES ......................................... 8
3.1 DISSEMINATION TOOLS ......................................................................... 8
3.1.1 Cockpit brochure 2nd version (D6.4.2). Pilots oriented.................... 8
3.1.2 Cockpit Press releases ............................................................. 10
3.1.3 Cockpit Newsletter .................................................................. 11
3.1.4 Cockpit Special Interest Group (SIG) ......................................... 11
3.1.5 Demonstration Prototype Toolkit Presentation ............................ 11
3.1.6 Cockpit video material ............................................................. 12
3.1.7 Website ................................................................................. 13 3.1.7.1 Website performance data - visits .................................................. 14 3.1.7.2 Website performance data – duration of visits .................................. 15
3.1.8 Web 2.0 – Social Media ........................................................... 17 3.1.8.1 LinkedIn .................................................................................... 17 3.1.8.2 Facebook ................................................................................... 19 3.1.8.3 Twitter ...................................................................................... 20
3.1.9 New Cockpit material for citizens’ engagement ........................... 22 3.1.9.1 T-Shirts ..................................................................................... 22 3.1.9.2 USB Pen Drive ............................................................................ 22 3.1.9.3 Draw of a PC-Tablet ..................................................................... 23
3.2 DISSEMINATION ACTIVITIES ................................................................. 23
3.2.1 Scientific publications .............................................................. 23
3.2.2 Papers ................................................................................... 25
3.2.3 Events/Conferences/Workshops ................................................ 29
3.2.4 Training activities.................................................................... 31
3.2.5 Liaisons ................................................................................. 31
4 OVERVIEW OF DISSEMINATION TOOLS AND ACTIVITIES ................ 32
5 SUCCESS CRITERIA .......................................................................... 34
6 ENVISIONED APPROACH FOR THE LAST PROJECT YEAR ................... 35
7 CONCLUSIONS ................................................................................. 38
APPENDIX A. COCKPIT PRESS RELEASE NOVEMBER 2011 ...................... 39
APPENDIX B. NEWSLETTER 3RD ISSUE – JULY 2011................................ 41
APPENDIX C. NEWSLETTER 4TH ISSUE – DEC 2011 ................................. 44
APPENDIX D. BROCHURE EMPOWERING SMART CITIES ......................... 46
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Table of Figures
FIGURE 1: COCKPIT BROCHURE 2ND VERSION - FRONT SIDE ......................................... 9
FIGURE 2: COCKPIT BROCHURE 2ND VERSION – INSIDE .............................................. 9
FIGURE 3: COCKPIT PRESS RELEASE NOVEMBER 2011 ............................................. 10
FIGURE 4: TOOLKIT PRESENTATION .................................................................... 12
FIGURE 5: TOOLKIT EXPLANATORY VIDEO ............................................................. 12
FIGURE 6: VIDEO COCKPIT METHODOLOGY ........................................................... 13
FIGURE 7: WEBSITE VISITS ............................................................................ 15
FIGURE 8: WEBSITE VISITS DURATION ................................................................ 15
FIGURE 9: COCKPIT WEBSITE HOMEPAGE .............................................................. 16
FIGURE 10: MEMBERS SUBSCRIPTION (LINKED IN) .................................................. 17
FIGURE 11: USER PROFILES (LINKED IN) ............................................................. 18
FIGURE 12: USERS INDUSTRY SECTORS (LINKED IN) ............................................... 18
FIGURE 13: USERS’ LOCATION (LINKED IN) .......................................................... 19
FIGURE 14: 2011 – ACTIVE USER CHART (FACEBOOK) ............................................. 19
FIGURE 15: VISITS TO COCKPIT FACEBOOK SITE ..................................................... 20
FIGURE 16: TWEETS PER MONTH ...................................................................... 21
FIGURE 17: GENERAL STATISTICS ON COCKPIT’S TWITTER ACCOUNT ........................... 21
FIGURE 18: COCKPIT T-SHIRTS FOR CITIZENS’ ENGAGEMENT ..................................... 22
FIGURE 19: COCKPIT USB PEN DRIVES .............................................................. 22
FIGURE 20: BANNER COCKPIT DRAW ON PROJECT’S WEBSITE ..................................... 23
Table of Tables
TABLE 1: SCIENTIFIC PUBLICATIONS ................................................................... 24
TABLE 2: EVENTS/ CONFERENCES/ WORKSHOPS ..................................................... 30
TABLE 3: TRAINING ACTIVITIES ......................................................................... 31
TABLE 4: DISSEMINATION OVERVIEW .................................................................. 33
TABLE 5: DISSEMINATION SUCCESS CRITERIA ....................................................... 35
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
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1 Executive Summary
This deliverable presents the Cockpit Dissemination Report 1st version. The
document forms part of WP6 Dissemination and Exploitation of the Cockpit
project.
The scope of this report is to give a thorough overview of all dissemination tools
and activities which has been prepared and carried out by the Cockpit partners
with the aim to raise awareness and disseminate the project results during the
last reporting period from M13 until M24.
Within this period major project developments were achieved such as the
finalization of the 1st integrated Cockpit ICT toolkit and the start of the 1st piloting
cycle. Therefore, in coordination with this overall project progression and
supporting this important stage of the project, the project partners attempted to
prepare and carry out the dissemination tools and activities accordingly.
The main areas addressed concern the update (or new creation) of the tools and
activities the partners have used in order to enhance the project dissemination. A
considerable set of new dissemination tools was prepared during this last
reporting period, especially the creation of detailed and very informative new
Cockpit video material can be pointed out within this context. Additionally, it
needs to be stressed that during the last year, the project partners put special
effort in project related publications (either as papers in conferences or scientific
publications) as well as in presenting Cockpit in project related events.
The section on dissemination tools and activities finalises with an overview
summary of the activities carried out in order to present these efforts at one
glance. Besides, the document provides a set of success criteria which were
established in Deliverable D6.5 Dissemination Plan. This table presents various
quality and quantitative assurance parameters aiming at evaluating the impact of
the dissemination activities. The deliverable concludes with a brief overview of
the dissemination approach the project partners envision to adopt during the last
project year.
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
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2 Introduction
The present document provides an overview of the dissemination tools and
activities created and performed by the Cockpit partners in order to disseminate
the project results during the second project year. This deliverable forms part of
Cockpit WP6 Dissemination and Exploitation.
The document is structured in four main sections. The first chapter presents in
detail all dissemination tools and activities the partners have relied on during this
last reporting period. According to the categorisation established in the
Dissemination Plan (D6.5), this chapter is divided into dissemination tools and
dissemination activities. Dissemination tools are understood to be the vehicles
used to transport the most important messages (i.e., the website, brochure ...)
while activities are considered to be the concrete actions by which these tools
could possibly be implemented (i.e, conferences, workshops, etc).. At this point it
is worth noting that this rather rigid distinction cannot always be carried out
strictly, it is considered to be rather an orientation in order to group the activities
in meaningful categories. Finalizing the third chapter, the document presents a
table comprising a brief overview of all tools and activities carried out. In order
to evaluate the actions that have been carried out, the document further provides
a table with diverse success criteria. These criteria are composed of a set of
quality and quantitative assurance parameters established within the first project
year, with the aim to measure the impact of the dissemination activities.
The last chapter outlines the envisioned dissemination approach the project
partners intend to adopt during the last project year.
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
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3 Dissemination tools and activities
The following chapter presents dissemination tools that have been created and
dissemination activities which were carried out by the consortium during M13 and
M24 of the project lifetime. For more information on the dissemination tools and
activities during M1-M12, please see Deliverable D6.5 Dissemination Plan.
3.1 Dissemination tools
This section presents new dissemination prepared during the project second year.
Dissemination tools are understood to be any sort of means through which the
project main messages can be transmitted and communicated outside of the
consortium.
3.1.1 Cockpit brochure 2nd version (D6.4.2). Pilots
oriented.
This second version of the project’s brochure (submitted in Deliverable D6.4.2)
focuses particularly on the piloting activities which started in November 2011. The
main objective of the brochure is to provide comprehensive and fruitful
information about the intention and relevant dates of the piloting activities as well
as to raise awareness about these activities carried out at the three piloting sites.
Apart from this, the brochure forms part of a set of instruments trying to engage
users, in our case mainly citizens, in the piloting activities, i.e. to participate in
the piloting activities on the Cockpit Deliberation Platform.
The 2nd version of the Cockpit brochure was prepared within WP6 activities. This
task was completed during M19 of the project, prior to the beginning of the
piloting activities.
This new brochure was designed in four different languages in order to also raise
interest and encourage participation of local citizens in the three pilot sites:
Specific versions for each piloting country to engage local participants:
Greek version
Italian version
Dutch version
International version for non-local dissemination activities:
English version
D6.6.1 – Dissemination Report, 1st version Version v0.5; Date: 02/01/2012
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Front side
Figure 1: Cockpit Brochure 2nd version - Front side
Inside
Figure 2: Cockpit Brochure 2nd version – Inside
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3.1.2 Cockpit Press releases
In order to undertake a successful and efficient external written communication
with interested parties and to increase the public awareness and attention
regarding the development of the project, a first press release was prepared
during the course of this second project year. The main intention of this press
release was to raise awareness about the 1st piloting cycle and by this means also
to encourage citizens to take part in the Cockpit piloting.
All Cockpit press releases ought to maintain the following recommendations:
Header: Including Cockpit logo and full project name
Heading: Two lines maximum length summarizing the main intention of the
press release
Introductory paragraph: It is a short introduction about the content and main
objective of the press release (e.g. encouraging citizens to participate in the
Cockpit piloting…)
Body text: well-structured text possibly including a short project overview and
the main messages the press release wants to transmit. Information should be
divided into paragraphs under subtitles.
The press release was prepared
in four different versions:
English version presenting all
three pilot cases and the
services to be piloted in each
site (see Appendix A). This is
considered to be the general
version to be used for
dissemination by all partners
except the user partners.
The other three versions are
translated to local language
(Italian, Greek, Dutch). The
first part of these press
releases is a general part
and identical with the English
version, but in the second
part, the text focuses mainly
on the piloting activities, i.e.
the service chosen for the
piloting in each country.
Figure 3: Cockpit Press release November 2011
The distribution of the first Cockpit press release will be supported by all partners,
especially the user partners are encouraged to disseminate this press release in
order to raise locally awareness about the ongoing piloting activities and to
involve citizens to participate in the pilots.
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3.1.3 Cockpit Newsletter
The Cockpit newsletters offer an appropriate means to carry out direct proactive
communications to the targeted stakeholders, the European Commission,
researchers in eGov matters, potential interested Public Administrations,
Governmental authorities and the wide range of citizenship. The project’s
newsletters are being issued periodically, up to now every six months (for the
first two newsletters please be referred to D6.5 Dissemination Plan or
www.cockpit-project.eu).
The third issue (Appedix B. COCKPIT Newsletter 3rd issue) was sent in July 2011
and provides:
Short presentation of the project.
New Governance Model Video (Link to the website where the video is
allocated).
Information about the upcoming start of the Cockpit piloting activities in
the three pilot sites. Presentation of the public services to be piloted.
Opinion Mining techniques implemented in the project.
Consortium Papers published.
Social Networks where cockpit has presence (Facebook, LinkedIn, Twitter).
The fourth issue was sent by the end of M24 (December 2011). It mainly focuses
on the already started piloting activities and invites citizens to participate in the
pilots, also announcing that with their participation they will have the chance to
win a PC tablet.
The newsletters are downloadable for everybody from the Cockpit website. Apart
from this, the new versions are sent every six months to the Cockpit Special
Interest Group.
3.1.4 Cockpit Special Interest Group (SIG)
A Special Interest Group has been defined during the first year of the project in
order to create a specific audience with interested stakeholders for our
dissemination procedures (for more information please see D6.5 Dissemination
Plan).
This list has constantly been updated during the course of the second project
year. Current total number of members by the time of preparing this document
was 64.
3.1.5 Demonstration Prototype Toolkit Presentation
During the second half of the reporting period a new PowerPoint presentation has
been created which illustrates the complete functionality and potential of the 1st
integrated prototype of the COCKPIT toolkit.
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The presentation is composed of
40 slides that showcase in detail
all the processes involved from
the early phase of a public
service conceptualization up to
the generation of a simulated
version. This presentation has
been uploaded to the project’s
website and placed very visible
on the Cockpit homepage
where it can be downloaded by
everybody (more details under
2.2.7 Website).
Figure 4: Toolkit Presentation
3.1.6 Cockpit video material
Apart from the extensive prototype toolkit presentation, a set of six different
videos was prepared in order to support dissemination as well as training
activities. All videos are available for online streaming via YouTube, two of them
have been additionally uploaded to the Cockpit website.
The videos are:
1. Video demonstrator of the
Cockpit toolkit
The consortium created a video
demonstrator that presents the
complete potential of the Toolkit
along with all supported
functionalities. The video file is
available for online streaming via
YouTube at:
http://www.youtube.com/watch?v
=TYon9qYnxpE&hd=1
Figure 5: Toolkit Explanatory Video
Additionally, this video may also be downloaded directly from the Cockpit
homepage (see Cockpit website 2.2.8).
2. Complementary video demonstrating the Opinion Mining feature of
Cockpit ICT Integrated Toolkit
The file is available for on-line streaming via YouTube at:
http://www.youtube.com/watch?v=kLSti2mwvSA&feature=related
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3. Complementary video demonstrating the Policy & Law retrieval feature
of COCKPIT ICT Integrated Toolkit
The file is available for on-line streaming via YouTube at:
http://www.youtube.com/watch?v=pQhhC8Z3gec&feature=related
4. Complementary video demonstrating the Service variability feature of
COCKPIT ICT Integrated Toolkit
The file is available for on-line streaming via YouTube at:
http://www.youtube.com/watch?v=OIZSoflith0&feature=related
5. Complementary video demonstrating the COCKPIT Polls feature of
COCKPIT ICT Integrated Toolkit
The file is available for on-line streaming via YouTube at:
http://www.youtube.com/watch?v=ClUvQDltqu0&feature=related
6. Video about the COCKPIT
METHODOLOGY
This video demonstrates the
Cockpit New Governance
Model for Public Service
Delivery. It describes a future
vision for public service
delivery and presents a
storyboard with concrete
examples which include
insights on the operation of
the new governance model
envisioned by Cockpit.
The video file is available for online streaming via YouTube at:
http://www.youtube.com/watch?v=_2K54hMcDCs&feature=player_embedded#!
Additionally, this video may also be downloaded directly from the Cockpit
homepage (see Cockpit website 2.2.8).
3.1.7 Website
The Cockpit website is one of the project main dissemination tools which will be
updated on a regular basis. The current version of the Cockpit website follows the
Figure 6: Video Cockpit methodology
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project graphic identity and presents a project overview, including objectives,
project partners and the activities proposed within the project.
The website was launched in March 2010 and is subjected to constant
improvement and enhancement such as news, links, events, etc. The website
follows the EU recommendation regarding usability and accessibility and it has the
EU flag and the 7th Framework Program logos that drive the user to the official
websites. The address of the official project webpage is:
http://www.cockpit-project.eu
During the course of the project, the structure and especially the content of the
Cockpit web site has been subject to modification, basically new updates with
news, diagrams, graphic material, technical information, downloads, relevant
links, etc.
Concrete actions carried out on the project website:
Including direct accesses to the 3 pilot sites. Link indicating the pilot site
and language which is visually supported by 3 different flags of the piloting
countries.
Placing a banner of raffle advertisement. For incentivising the pilot
participation. (Tablet PC).
Uploading the “New Governance model” Video to the home page.
Uploading the “Demonstrator of the Cockpit toolkit” Video to the
homepage.
Updating the publications section, including information about new
publications since the last reporting period (see more information in
section 3.2.1 and 3.2.2 of this deliverable)
Uploading the new Demonstration Prototype Toolkit Presentation (ppt).
Updating section: Public Material Downloads
Updating section: Public Deliverables approved
Placing the Cockpit Newsletter (3rd release) on the website for
downloading.
Updating Cockpit consortium meetings such as the fifth Plenary Meeting in
Athens (Sept 2011)
Updating the Upcoming Events & Call for Papers section
3.1.7.1 Website performance data - visits
In order to evaluate the dissemination activities performed during the last
reporting period, chapter 5 of the present document will look at a set of success
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criteria established in order to estimate the impact of the dissemination actions.
Within the scope of the Cockpit website, two criteria were taken into account
while formulating these parameters: the number of visits and the average
duration of these visits. This data is presented in Figure 7 and 8.
Figure 7: Website Visits
3.1.7.2 Website performance data – duration of visits
During this reporting period, most visits lasted about 0-30 seconds. In general
terms, the average visit duration was 205 seconds.
Figure 8: Website Visits Duration
The current look & feel of the Cockpit website can be seen below:
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Figure 9: Cockpit website homepage
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3.1.8 Web 2.0 – Social Media
Cockpit has presence in three of the more meaningful social networks. Those are
LinkedIn, Facebook and Twitter, and the information posted is constantly updated
by members of the consortium, as well as other members that actively participate
in discussions, events announcements, development progressing, new features
(videos, presentations) and other dissemination activities.
3.1.8.1 LinkedIn
The Cockpit project created a group in the social network LinkedIn in the
beginning of the project. The link to this group is:
http://www.linkedin.com/groups?home=&gid=2732480
Currently, the Cockpit LinkedIn group has 71 members. Since February 2010 (26
members) until December 2011 the number of members has more than doubled.
Figure 10: Members subscription (Linked In)
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The following graphic shows the user profiles of the Cockpit LinkedIn group and
its corresponding percentages. According to this figure most users belong to the
areas of Program and Project Management as well as Research.
Figure 11: User Profiles (Linked In)
The users of the Cockpit LinkedIn group form mainly part of the Information
Technology and Services sector.
Figure 12: Users industry sectors (Linked In)
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With 35%, most users of the Cockpit LinkedIn group come from Greece.
Figure 13: Users’ location (Linked In)
3.1.8.2 Facebook
In July 2010 the Cockpit project has created a Cockpit Project page in Facebook.
The link to this page is:
http://www.facebook.com/pages/Cockpit-project/104757609577759?ref=search
Figure 12 presents the active users of the Cockpit Facebook page during this last
reporting period, since January 2011. The user graph is divided in daily, weekly
and monthly users, referring to 1-day, 7-day, 30-day counts of people who have
interacted with or viewed the Cockpit page since January 2011 until mid
December 2011. Most users were registered under the monthly users, with 40
monthly users registered on October 7th and November 24th 2011.
Figure 14: 2011 – Active user chart (Facebook)
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The figure below shows the number of times the Cockpit Facebook page was
viewed during approximately the last three months. According to the figure,
most views were registered on September 29th 2011, 10 visits. The information
on total tab views and external references indicate the number of times each of
the Cockpit Facebook tabs were viewed and the number of times people arriving
on the Cockpit Facebook site from a URL that is not part of facebook.com (both
within the timeframe of the last three months)1
Figure 15: Visits to Cockpit Facebook site
3.1.8.3 Twitter
Cockpit has created and maintains an active account in Twitter (@cockpiteu).
The link to this page is: https://twitter.com/#!/cockpiteu
Through this account, Cockpit spreads its own news and important notifications,
as well as other news related to the project, to a broad audience which is
composed by members of various interest groups. Up to the presence, Cockpit
has tweeted 108 times and follows 106 other accounts. In addition, Cockpit has
75 followers. Most of these followers have a significant number of followers of
1 Facebook does not permit this statistic for more than 89 days. Therefore this information refers to
data from the last three months.
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their own (e.g. 1000+ followers), resulting in a much broader indirect audience in
case of a re-tweet by another user.
It has to be noted that Twitter dissemination will be more intense during the pilot
operation, as it is essential to demonstrate the citizens the Cockpit system.
The images below present stats and facts regarding the Cockpit’s Twitter account:
Figure 16: Tweets per month
Figure 17: General Statistics on Cockpit’s Twitter Account
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3.1.9 New Cockpit material for citizens’ engagement
A new set of dissemination material specifically tailored to the piloting sites was
produced during this reporting period. The materials’ purpose is to encourage
participation in the piloting activities and to raise awareness about the project.
The following material was produced:
3.1.9.1 T-Shirts
A total of 30 Cockpit T-Shirts with the logo of the project and a catchy phrase
were designed and ordered. Each piloting site received ten T-Shirts in their local
language with the intention to encourage people to participate in public service
design (“Design a public service with us”).
Figure 18: Cockpit T-Shirts for citizens’ engagement
3.1.9.2 USB Pen Drive
Additionally, 200 Cockpit (4 Gigabytes) USB pen drives were order and were
distributed among the 3 piloting sites, the Project Coordinator and the
Dissemination Leader. The pen drives are an additional tool to raise awareness
about the project and can be spread out to our target audience in conferences,
workshops, and other relevant events. Each pen drive contains the Project
Presentation and all project public deliverables in digital format.
Figure 19: Cockpit USB Pen Drives
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3.1.9.3 Draw of a PC-Tablet
A number of PC tables and MP3 players will be gifted to the nominated winners of
the Cockpit draw (following an open process of award prizes), as part of
incentives offered to the citizens that will be participating in the piloting phase of
the Cockpit project.
A banner announcing this draw was placed on the project homepage (see section
1.1.7 of this deliverable). The banner is linked to the Terms & Conditions of the
draw.
http://paris.atc.gr/cockpit/en/Incentive.aspx
Figure 20: Banner Cockpit draw on project’s website
3.2 Dissemination activities
All partners take part in and carry out dissemination activities and by this means
contribute to draw maximum attention beyond the project consortium. The
partners represent the project when addressing external stakeholders,
researchers, governmental authorities and citizens.
Whereas the last chapter presented a set of dissemination tools (material, videos,
etc.) created, the following sections outline the dissemination activities carried
out during this reporting period.
3.2.1 Scientific publications
Scientific publications are an effective way to disseminate information about the
project to specific scientific and research communities. During this reporting
period the following project relevant scientific publications were published by the
project partners.
Title Main Author
Title of the book/periodical or the series
Publisher
Place of publication
Year of publication
Reducción de cargas administrativas en zonas rurales: el proyecto Rural Inclusion (Reducing administrative tasks in rural areas: Rural Inclusion Project; Cockpit was
Belén Gallego (Atos)
The electronic
administration
as a tool for
digital
inclusion; 13rd
Issue. LEFSIS
Pilar Lasala Calleja
University of Zaragoza, Spain
2011
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presented in the context of this article as a use case for new developments in eGovernment. The article itself describes eGovernment as a tool to enhance digital inclusion.)
Series
Citizens’ Collaboration and cocreation in public service delivery - The COCKPIT Project
Kokkinakos, Kousouris, Panopoulos, Askounis, Ramfos, Georgousopoulos, Wittern
International Journal of Electronic Government Research
IGI Global
Expected for Spring 2012
Service System Approaches: Conceptual Modeling Approaches for Services Science
R. Ferrario, N. Guarino, A. Hartman, R. Trampus, K. Laskey, and G. R. Gangadharan
Handbook of Service Description, USDL and its Methods, Chapter 4,
A. Barros and D. Oberle, Springer
2011
Government Service Delivery
Full magazine link is: http://digital.onwindows.com/touch/2011/winter/
Government Service Delivery feature link: http://digital.onwindows.com/touch/2011/winter/#/38/
Aljosa Pasic (ATOS)
Touch, Microsoft Technology in Government, Education and Healthcare
Tudor Rose
Online Magazine
2011
"Cockpit" για βελτίωση δημοσίων υπηρεσιώ (Cockpit improves the public services)
http://www.capital.gr/News.asp?id=1363449
Intra Economic Journal
Intra Online Journal
2011
Ηλεκτρονική έκδοση κατάστασης ενσήμωνn mέσω του πιλοτικού προγράμματος «Cockpit» (Online edition of stamps of State through the pilot program
http://www.newsbeast.gr/greece/arthro/278666/ilektroniki-ekdosi-katastasis-ensimon/
Intra Newspaper Intra Online Newspaper
2011
Table 1: Scientific publications
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3.2.2 Papers
During the second project year, a total of 11 papers were submitted by the
Cockpit partners to project relevant events. The list below presents these papers
with title, author(s), event and an abstract of the papers:
1. Validating Service Value Propositions Regarding Stakeholder Preferences Paper accepted at International Workshop on Variability-intensive Systems Testing, Validation and Verification VAST 2011. Authors: Erik Wittern, Christian Zirpins.
Abstract: In service science, the design of services’ value propositions is a
major concern. A service’s value proposition needs to best possibly meet the
customers’ requirements and preferences. We envision an approach of
validating value propositions regarding stakeholder preferences. The
approach proposes the modelling of value propositions using Service Feature
Modelling. Stakeholder preferences are then collected based on the created
model. Finally, the model and the collected preferences are untidily evaluated
and optimizations are identified under consideration of potential adaptation
expenses.
2. Towards a Framework for Customizing Public Services
Paper accepted at International Conference on Information Technology and e-Services, ICITeS' 2011, 10-12 April 2011, Tunisia. Authors: R. Haque, Y. Taher, W.-J. van den Heuvel, I. Richardson, S. Koussouris
Abstract: Processes are the main constituents of public services and as such
demand correct and complete execution. Increasingly however, governments
feel the pressuring need to deliver public services more quickly and
personalized to the needs of local communities or citizens. This not only
jeopardizes their quality but also requires them to form teams that combine
deep technical and programming knowledge with business experts. It is the
aim of this research project to deliver a framework that allows non IT-experts
to customize prefabricated and generic processes by parameterizing them.
This customization revolves around reference guidelines that accommodate
multiple-viewpoints in a consistent manner.
3. Designing and Delivering Public Services On the Cloud Paper accepted at International conference on Cloud Computing and Services Science, Closer' 2011, 7-9 May 2011, The Netherlands. Authors: Y. Taher, R. Haque, K. Nguyen, W.-J. van den Heuvel.
Abstract: Cost and complexity are currently the most substantial obstacles
for designing and delivering services in the public sector. The traditional in-
house development and maintenance landscape of public services require
experts from diverse domains, various technologies and complex on-premise
infrastructure, etc. The high upfront cost and complexity impede the
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proliferation of Information Technology (IT) within the domain of public
sector. It is the aim of this research project to deliver a cloud based platform
that allows non IT-experts to customize prefabricated and reusable public
services by parameterizing them. This customization revolves around
reference guidelines that accommodate a methodology in a consistent
manner.
4. A Selection and Prioritisation Framework for Collaborative Public
Services Design 5th International Conference on Methodologies, Technologies and Tools enabling e-Government, 30 June - 1 July 2011, Camerino, Italy. Authors: Koussouris, S.; Kokkinakos, P.; Panopoulos, D.; Askounis, D.; Jain, J.; Hartman, A.; Zirpins C.; Georgousopoulos, C.
Abstract: The dawn of the new decade has proven to be more challenging
than expected, as technological developments and societal changes have
affected each other in a much unpredicted manner, due to the worldwide
economic crisis. On the one hand, this situation has propelled changes in the
whole socioeconomic system and on the other hand it called for more effective
and focused, yet less expensive, technological developments. Based on these
groundings, a new research domain has risen to the surface, called Policy
Modelling, which aims to reengage citizens and decision makers towards a
more open and collaborative governance schema. This paper, builds on the
knowledge springing out of an EC funded project in this specific domain, which
aims to establish a collaborative environment for reengineering public
services, and presents a methodology for selecting and prioritising services in
an effort to minimize the required effort and maximize the impact for the
initial phases of the reform of the public sector.
5. 4x4: The Fourth Generation of “Four-Stage” Models for e-Government 5th International Conference on Methodologies, Technologies and Tools enabling e-Government, 30 June - 1 July 201,1 Camerino, Italy. Author: Aljosa Pasic.
Abstract: Existing solutions for e-government base their mechanisms on
hard-coded versioning, user preferences or, in the best case, user models.
The paper presents the new generation of e-government solutions which will
take into account many other sources of user and context information: the
users’ opinion (Cockpit project), current location, online presence or level of
activity. The paper attempts to group the new generation of e-government
services around four stages (mainly not to spoil “traditional” selection of
exactly four stages): participative e-government, context-aware e-
government, e-government linked to physical world an finally, decoupling of
e-government service design, discovery, composition and delivery.
6. Participatory Service Design for Emerging Markets Proceedings of the IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI), 2011, Beijing, China. Authors: G.R. Gangadharan, Anshu Jain, Nidhi Rajshree, Alan Hartman, Amit Agrahari.
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Abstract: The COCKPIT methodology for participatory service design was
developed for use in Europe under the assumption of existence of pervasive
broadband technology and widespread use of the internet and social
networking. This paper extends the COCKPIT methodology by adapting it to
the realities of emerging markets, where poverty, illiteracy, lack of
infrastructure, and widespread corruption alter the fundamental assumptions
of participatory service design. We include elements in the methodology
which promote information dissemination, transparency, and the role of non-
government organizations. The role played by the internet is replaced by low
cost information dissemination and requirements gathering using mobile
phones and accompanying technologies which empower the public in a
developing country.
7. Evaluating Public Service Delivery in Emerging Markets Proceedings of the IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI), 2011, Beijing, China. Authors: Arun Sharma, G.R. Gangadharan, Krishna Kummamuru, Jyothi Somasekhara, Alan Hartman.
Abstract: In the recent past, the public sector has been under considerable
pressure to reform itself. Rising consumer expectations aided by
enhancements in social media, information and communication technologies
and demand for transparency have added pressure on public service agencies
to make the process more inclusive and participatory. Governments across
the world are therefore constantly trying to improve the quality and content
of services being delivered to their citizens. Transformation in public sector
delivery will not be sustainable and transitory unless the restructuring efforts
are linked to performance evaluation. Recent studies have identified gaping
holes in evaluating public service delivery via conventional approaches. In
this paper, we propose a novel framework in the form of a capability maturity
model to evaluate public service delivery. Our model maps the various factors
associated with a public service in order to determine its maturity level. In
order to assess the effectiveness of our proposed framework, we chose two
public services as case studies. As part of our case study, we analyzed the
maturity level and also proposed changes to improve these two public
services.
8. Using System Dynamics to Assess a Web 2.0 Governance Model for Public Service Delivery International Conference of the System Dynamics Society, 24 July 2011, Washington, USA. Authors: M. Lanfranco, M. Alessi, I. Ficano, M. Burgarello, G. Cavaliere, E. Bivona. Abstract: In the last decade Public Administrations (PA) have introduced new
governance models to design, implement and deliver public services to
citizens. Such models have been also driven by the New Public Management
(NPM) movement, which contributed to increase the pressure on PA, of both
central governments and communities, to design more citizen-centric
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oriented services aimed to improve PA outcomes, efficiency and
accountability. A key-lever on which PA can act on to reach the above goals is
the use of WEB 2.0 technologies, which can enhance a fruitful collaboration
between citizens and PA, not only in an ex-post analysis, but also, and in
particular, in an ex-ante phase, letting the final users to contribute in the
design and implementation strategies of the services to be delivered. In order
to assess a Web 2.0 governance model for public service delivery, a Group
Model Building session has been conducted with a small group of
stakeholders’ representative. A preliminary findings of the GMB session
results in a feedback model which can be used as a vehicle to support public
decision makers in the design and implementation of new public services.
9. A Next Generation Governance Model for Public Service Delivery
5th Conference on Electronic Democracy EDEM, 7-9 September 2011, Vienna, Austria. Authors: Kokkinakos P., Koussouris, S., Panapoulos, D., Koutras, C., Askounis, D., van den Heuvel, W.J., Taher Y. Abstract: Although open and collaborative governance is a key point for each
political agenda, the current approach in the decision making process
regarding public service delivery suffers from various weak points hindering
citizens’ direct and indirect participation. This paper extends the existing
approach by introducing a high level Next Generation Model that infuses the
citizens’ opinions in various steps of the whole service design lifecycle
towards a more citizen centric process, outlining how future decision making
on public service delivery should function. The approach combines the
research areas of citizens’ opinion mining, service science management and
engineering and deliberative engagement of citizens, towards a model for
open governance, supporting both the decision makers and the citizens by
empowering the decision support mechanisms by infusing them with evidence
based data.
10. A Tool Suite to Model Service Variability and Resolve It Based on Stakeholder Preferences ICSOC 2011 - The Ninth International Conference on Service Oriented Computing - Demo Track, 5-8 December 2011, Paphos, Cyprus. Authors: Erik Wittern, Christian Zirpins, Nidhi Rajshree, Anshu N. Jain, Ilias Spais, and Konstantinos Giannakakis.
Abstract. Modern information and communication technology creates new
possibilities to enable participative, collaborative service design. We present a
novel approach of integrating stakeholder preferences into service design.
Our approach is based on modeling multiple service configurations, thus
including variability into the service design. Stakeholders can evaluate value-
relevant service aspects on a web-based deliberation platform. Ultimately, all
stakeholder opinions are aggregated to hint the service engineer on the
preferred way to implement the service. In this demo we present our tool
suite to model services and their variability and the server that handles the
opinions stated on the deliberation platform.
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3.2.3 Events/Conferences/Workshops
The following table presents the participation of Cockpit partners at project
relevant events. It further points out the concrete dissemination activity carried
out by the partners during the events.
Date Location Name of event Thematic area
of event
Partner Short description of
partner's activity
07/04/2011 Brussels,
Belgium
Drupal in Collaborative
tools for citizen
participation
eGov Atos Distribution of Cockpit
bochures
23/05/2011 Zaragoza,
Spain
Open Gov in Local
Administrations eGov Atos
Introduce and present the
project, brochures
08/06/2011 Rome, Italy
1º Conferencia
internacional de
Espacios Sociales de
Innovación
Digital inclusion of
rural areas;
promotion of use
cases and good
practices
Atos
Short presentation of
Cockpit in the context of a
workshop celebrated in
this conference;
distribution of brochures
01/07/2011 Camerino,
Italy
MeTTeG, 5th
International
Conference on
Methodologies,
Technologies and Tools
enabling egovernment
Innovative
methodologies,
technologies,
tools in the area
of eGov
Atos
Presentation on of Cockpit
embedded in overall
presentation on Smart
cities and eGovernment
06/07/2011 Samos,
Greece Samos Summit eGov
Intrasoft
NTUA
Presentation of Cockpit,
distribution of brochures
11-
14/07/2011
Prague,
Czech
Republic
European Federation
for Information
Technology in
Agriculture, Food and
the Environment/World
Congress on
Computers in
Agriculture
ICT to reduce
administrative
burdens and
enhance digital
inclusion of rural
areas
Atos
Short presentation of
Cockpit in the context of a
workshop celebrated in
this conference;
distribution of brochures
01/08/2011 New Delhi,
India eWorld 2011 eGov and eHealth IBM
Attendance of a worshop
eWorld2011 and
presentation of experieces
made in Cockpit
29/8-
01/9/2011
Delft,
Netherlands
10th IFIP eGovernment
Conference eGov NTUA
Workshop presentation:
Open government:
Contributions from current
EC funded projects to
citizen particiaption, good
governance and
colloborative policy
development
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30/08/2011 Barcelona,
Spain
II Living Labs Summer
School 2011
Innovation,
Research Atos
Short presentation of
Cockpit in the context of a
workshop celebrated in
this conference;
distribution of brochures
7-9/09/2011 Vienna,
Austria
5th Conference on
Electronic Democracy
EDEM
eDemocracy NTUA
Presentation of Cockpit in
the context of paper
presentation on the New
Governance Model
20-
21/10/2011
Warsaw,
Poland
Open Government Data
Camp Open gov data Atos
Distribution of Cockpit
bochures
27/10/2011 Brussels,
Belgium
ePractice event:
Collaborative
production of
eGovernment services
Design,
production of
eGovernment
services
encouraging
collaboration
between public
sector and
customers
Intrasoft Presentation of Cockpit
15/11/2011 Madrid,
Spain
Business development
meeting at Atos
premises Madrid
Atos business
development
representatives
meeting
Atos
Internal presentation to
Atos staff in charge of
business development with
the aim to explore joint
project possibilities with
the Siemens City Cockpit
project
17-
18/11/2011
Poznan,
Polonia
European Ministerial
eGovernment
Conference
Borderless
eGovernment
Services for
Europeans
Atos Distribution of Cockpit
bochures
28-
30/11/2011
Barcelona,
Spain
Smart City Expo World
Congress; large event
with approx. 900
participants.
Public Admins,
eGOve-TIC
Researchers
Atos
Project Presentation, Video
show of Cockpit
Methodology video,
distribution of brochures
12/12/2011 Bangalore,
India
Eclipse Demo Camp;
local chapter of the
global celebrations of
10th Anniversary of
Eclipse
Technical Eclipse
community event
IBM
Demonstration of Cockpit
toolkit pointing out the
technical challenges faced
in its implementation with
EMF, EEF, BPMN
20/12/2011 Brussels,
Belgium
ePractice event: User
centric eServices
eGovernment,
citizen
empowerment,
public service
design
Atos Presentation of Cockpit
Table 2: Events/ Conferences/ Workshops
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3.2.4 Training activities
Prior to the piloting start, the supporting technological partners provided on-site
training sessions addressing the employees and the administrators of the three
Public Authorities involved in the piloting activities. Each session was presented
via ppt. slides and video material outlining the use of the COCKPIT Toolkit and
the concept of the proposed Governance Model. The training material and the on-
site sessions were hold in English language. These events have taken place as
follows:
Date Location
Name of event/
meeting (if there
is one) Type of Audience
15/03/2011 Palermo, Italy Focus group
meeting
Public Administrators / Citizens /
Potential Users
03/05/2011 Tilburg, Netherland Focus group
meeting
Public Administrators / Citizens /
Potential Users
19-20/04/2011 Athens, Greece Focus group
meeting
Public Administrators / Citizens /
Potential Users
Table 3: Training activities
3.2.5 Liaisons
The communication with relevant projects and initiatives is another dissemination
activity initiated in the first project year and carried on during this reporting
period.
Cockpit is currently interconnected with other 11 relevant projects (Crossroad,
Wegov, Ubipol, Positive Spaces, Padgets, Impact, Ocopomo, Net-Eucen, Rural
Inclusion, Sync-3, Fupol).
During this reporting period, the Cockpit partner have additionally started to
become a member of the community eGovPoliNet, a project that aims to build a
global multidisciplinary digital governance and policy modeling research and
practice community: http://www.policy-community.eu/
Apart from this, liaison activities with partners from the Ubipol project were
intensified. Representatives of UbiPol participated in the 5th Cockpit project
plenary meeting in Palermo, Italy, in September 2011. The partners of both
projects decided to exchange deliverables related to the mutual research in the
Opinion Mining field and to establish regular communication along the project
lifetimes.
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4 Overview of dissemination tools and activities
The following table summarizes the aforementioned dissemination tools and
activities prepared and carried out during the reporting period (some of the
actions were initiated during the last reporting period and updated in the current
one). The tools and activities and their results are grouped in categories with
similar characteristics, so that their overall potential is stressed.
Item Type of Activity Nº of activities
Publications (current reporting period)
1 Scientific publications (books, magazines, journals) 6
2 Paper presentations 10
TOTAL (1-2) 16
Participation in Events/Conferences//Workshops/
Exhibitions (current reporting period)
3 Participations in events 16
4 Participations in exhibitions 1
TOTAL (3-4) 17
Training activities (current reporting period)
5 Focus groups piloting sites 3
TOTAL (5) 3
Constant dissemination activities (initiated 2010,
constantly updated during current period)
6 Social network presence 3
7 Cockpit website 1
8 Mailing lists for promoting the project 1
TOTAL (6-8) 4
Liaisons (initiated 2010; updated during current period)
9 Liaison projects 11
TOTAL (9) 11
Tools (current reporting period)
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10 Newsletters 3
11 Press Releases 1
12 Brochures 2
13 Videos 6
14 Project presentation 1
TOTAL (10-11) 13
Other types of dissemination Material; promotional
material ( current reporting period)
12 USB Pen Drives (200 pieces) 1
13 T- Shirts (30 pieces) 1
14 Riffle of a Tablet PC and mp3 Players 1
TOTAL (5-6) 3
TOTAL 67
Table 4: Dissemination overview
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5 Success Criteria
For most of the channels described above, during the first project year various
quality and quantitative assurance parameters were defined in order to evaluate
the impact of these dissemination activities (please be referred to D6.5
Dissemination Plan). The following table depicts these parameters and the results
obtained:
Media/Action/Method Feedback
parameter Objectives2
M13 - 24
Website / Portal
Number of unique
visitors and no. of
visits during last 12
months
Average time on site
statistics
According to our experience
in previous research projects,
an average of 500 visits per
year would be a positive
result, with at least 40% of
users spending more than 5
minutes on the site.
3810 unique visits
5253 visits
Average of visits duration >3
minutes
Detailed graph in section
1.1.7 Website
Social Media Flow of
communication,
number of posts.
Nonstop information
contribution during the
project life time.
Detailed information in
section 1.1.8 Web 2.0 - Social
Media
Brochures
Leaflet/brochures
distributed
During the project life we
plan to participate in a
number (~3) of major events
(e.g. ICT, eGov Conferences,
etc.), where we aim to
distribute an average of 30
brochures per event.
Design of 2 new brochures:
Preparation of pilot specific
brochures (4 versions:
English and four local
languages), distributed by the
user partners.
Inclusion of Cockpit as an
example of smart
government in the Atos
SmartCities brochure which
has been massively
distributed in various major
events (see Appendix C)
Cockpit brochures were
distributed at various events
(see section 3.2.3
Events/Conferences/Worksho
ps)
Paper / Journals
Number of
publications
During the whole project, we
expect to release at least 5 -
10 publications of different
kinds.
10 papers and 3 scientific
publications in this reporting
period.
Conference presentations Number of
attendees(registered
/ estimated)
It is estimated to present the
project in various major
events (~3), such as ICT,
eGov, etc.. The average
Cockpit partners participated
and/or presented Cockpit in
15 project related events.
Several of them were large
2 Objectives defined in D6.5 Dissemination Plan.
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Media/Action/Method Feedback
parameter Objectives2
M13 - 24
number of attendees per
event can be estimated in 30.
scale events , e.g. Smart City
Expo World Congress;
European Ministerial
eGovernment Conference;
MeTTeG (see section 3.2.3
Events/Conferences/Worksho
ps)
Conference posters
Number of posters
During the project’s lifetime
we plan to publish 1 to 2
posters
No new poster during this
reporting period. 1 poster
was designed at the
beginning of the project.
Workshops Number of
attendees(registered
/ estimated)
The purpose is to participate
in at least one workshop per
year
IBM attended eWorld2011 on
July 27th
Liaisons
Number of contacts /
collaboration
relationships
The consortium will
participate in liaison activities
with similar projects
Cockpit has taken
proceedings to form part in
the eGovPoliNet community;
Experience exchange with
Ubipol representatives.
Table 5: Dissemination success criteria
6 Envisioned approach for the last project year
The dissemination approach of Cockpit during the last year will be put in place
aligning the following activities:
In the first place, the partners will continue their main dissemination activities as
they have successfully been doing up to now. The activities include preparing new
dissemination tools, as for example sending out two new issues of the Cockpit
newsletter to the Cockpit Special Interest Group and, if considered appropriate,
issue new dissemination tools such as press releases which report on the actual
status of the project. The upcoming project year will principally be in the focus of
the piloting activities, the first and the second piloting cycle. Therefore, it is
envisioned to put more emphasis on the dissemination efforts via the different
Cockpit social networks account (Facebook, Twitter, LinkedIn), especially with the
objective to draw attention and engage users in the piloting activities. In this
context, the partners will attempt to address citizens directly online and engage
them, e.g. via tweeds. Additionally, the partners will continue to present the
project findings in project related events, conferences and workshops, the video
material created during this last reporting period can be an adequate tool to
support the presentation of Cockpit.
Apart from these general dissemination activities, the partners will attempt to
create a robust plan to reach out to representatives of Public Administrations so
as to inform them about the added value of Cockpit. In order to align the Cockpit
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dissemination approach along this objective, the partners will take into account a
myriad set of activities, as outlined in the following:
Encourage the user partners to publish and promote the project within the
scope of Public Administrations, such as:
o Post advertisings on the user partners’ web portals
o Include announcements (e.g. Cockpit press releases) in public
administrations media (foros, magazines,...)
o Raise awareness about the project within the scope of public
administrations networks, eventually at local, regional or national level
All partners will be encouraged to focus their dissemination especially on
creating impact within Public Administrations, this could include for example:
o Posting Cockpit advertisings, announcements, press releases in main
eGov portals (no restrictions whether it needs to be local, regional,
national or international level)
o Attempting to promote Cockpit to their Public Administration contacts
o Partners will be encouraged to present the project findings specifically
in project relevant events where it is most likely that Public
Administrations will be present.
Referring to this last point, it will be envisioned to include Cockpit in future Smart
Cities events. The Smart Cities events seemed to be very promising in terms of
creating impact on Public Administrations, since this thematic area currently
attracts high attention also among Public Administrations. During the last
reporting period, Cockpit was presented in the Smart City Expo World Congress in
Barcelona as an example of smart government embedded in the overall context
of smart cities. It will be intended to proceed with this approach. In line with the
above, it is foreseen to include Cockpit in the Atos IT in Cities campaign at global
level. The purpose of this campaign is to present Cockpit to possible clients which
are related to Public Administrations.
Finally, the project partners envision organizing a Cockpit workshop addressing
especially Public Administrations in order to raise awareness and create impact
among this target group. This task will be carried out either by taking advantage
of events expected to have considerable Public Administrations presence or to
organize a workshop by the project partners without the framework of a specific
event, if appropriate, eventually in cooperation with similar initiatives.
The main motivation for organising such a workshop is to celebrate a
dissemination activity specifically tailored to participants belonging to Public
Administrations informing them thoroughly about the project, its objectives, main
results, current piloting activities and added value which Cockpit stands for. The
partners attempt to address these objectives for example by showing a demo of
the Cockpit toolkit and placing specific emphasis on the strengths and
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opportunities the Cockpit solution offers for Public Administrations within the
context of citizen engagement and empowerment.
It needs to be stressed that this activity is closely linked to the project
exploitation activity and it is therefore envisioned to carry it out in line with the
project’s exploitation efforts. The workshop will inform participants about the
potential of the Cockpit toolkit and how users (e.g. Public Administrations) can
benefit from the Cockpit tools. Additionally, the partners attempt to take
advantage from the workshop in terms of evaluation feedback, since participants
will be asked to fill in evaluation material (e.g. questionnaires) and contribute to
the overall feedback collection feeding the Cockpit improvement process.
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7 Conclusions
According to the description of Work, the principal objective of this report was to
present all dissemination tools and activities prepared and carried out to
disseminate the project results. Therefore, the main part of this document
presents in detail the dissemination actions carried out by the partners during the
second project year. In the first place, the report presented the dissemination
tools prepared or updated according the project progress. Second, the document
provides detailed information about all dissemination activities (publications,
events,...) carried out by the Cockpit partners during the reporting period. A total
number of 63 single dissemination actions were reported in this document, this
number includes all type of different actions (tools and activities) such as project
related papers, presentations about the project, as well as new versions of
brochures or additional promotional material items, just to mention some.
It can be said that the actions carried out by the partners were diversified
reaching from preparing different new dissemination and promotional material for
users’ engagement to presenting Cockpit in a set of project related events
(especially eGovernment and SmartCities events).
Furthermore, the deliverable presented a table with success criteria as a set of
quality and quantity check parameters established in the Dissemination Plan D6.5
during the first project year. According to these parameters, it can be concluded
that the project has met all targeted parameters, in some cases even more than
met the requirements established a year ago. Just to name an example, the initial
success criteria stipulated by the Dissemination Plan indicated a total of 5-10
publications during the project lifetime. During the second year alone, the
partners published a total of 10 papers and 3 scientific publications.
The last section of this deliverables covers the envisioned dissemination approach
the projects partners attempt to adopt during the last project year. In this
context specific emphasis has been placed on the approach towards Public
Administrations as being a substantial target group of the project’s outcomes. The
report presented a series of actions to be carried out in order to focus especially
on this important target audience.
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Appendix A. Cockpit press release November 2011
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Appendix B. Newsletter 3rd Issue – July 2011
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Appendix C. Newsletter 4th Issue – Dec 2011
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Appendix D. Brochure Empowering Smart Cities
Below all pages of the brochure, page three includes Cockpit under section smart
governance:
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