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Humana Case Study
Prepared by:
Linda Flood, Humana Inc.
Jamal Syed, Emtec Inc.
Session ID#: 14832
Paradigm shift in reporting by deploying four OBIA modules across enterprise
Case Study Summary-Fortune 100 company implementation of OBIA 11g
-Deployment across multiple organizational units
-Managing users adaptability of the pre-built analytics modules
-eMobile capabilities
-Managing expectations of stakeholders and business users
-Organized a successful cross functional project team
-Support strategic decision making for leadership
-Utilize the Agile methodology for quick gains
-Support strategic decision making for leadership
-Discover lessons learned and challenges
-Continue growth of corporate analytics enterprise wide
Session Objectives
■ Humana Inc., a fortune 100 company and headquartered in Louisville, Kentucky, is a leading health care company.
■ Offer wide range of managed health care insurance products, health and wellness services to provide lifelong well-being to our members.
■ Over 40,000 employees
■ Market health insurance services and products in all 50 US states, D.C. and Puerto Rico, and has international business interests
■ Continue growth in mergers and acquisitions
About us
About usEMTEC THE COMPANY
Serving clients for over 46 years
14 locations, including 8 development centers
Over 1,000 full-time professionals
Voted One of the Top 100 Places to Work by Crain’s Chicago in 2012
Our consultants have an average of 14 years of experience. Nearly 45% have advanced certifications
73% of our PMs, Architects & Consultants worked at Tier 1 consultancies in a previous life
$255M IT Services Provider
Regularly compete & win against larger IT service providers
EMTEC SERVICES AT A GLANCE
• Emtec has completed more than 1,100 Package Application engagements, including:
- 200+ Oracle ERP clients with more than 415 engagements
- 206 EPM / Hyperion & OBIEE clients and 323 engagements
- 186 Microsoft clients and more than 255 projects
• Emtec is a premier provider of SaaS and Emerging technologies solutions, including 51 Salesforce Clients with more than 75 engagements, Including Sales Cloud, Service Cloud and Custom Cloud
• Emtec has performed more than 6.3M hours of application development and maintenance work ranging from Business Analysis to Product Development
• Emtec has served more than 565 Infrastructure services clients where we have:
- Deployed more than 1.85M servers, personal computers, tablets and mobile devices
- Installed or provided more than 925 exabytes of storage (That’s a whole lot…)
- Triaged more than 30,000 L1 support incidents
- Implemented service management solutions for more than 125 clients
EMTEC AROUND THE WORLD
US Locations
• Radnor, PA (HQ)
• Atlanta, GA
• Chicago, IL
• Dayton, OH
• Fremont, CA
• Jacksonville, FL
• Herndon, VA
• Minneapolis, MN
• Springfield, NJ
• St. Louis, MO
Global Offices
• Toronto, Canada
• Ottawa, Canada
• Pune, India
• Bangalore, India
BI Challenges for Business and IT
■ Custom OBIEE 10g platform
■ Only GL Summary data to data warehouse
■ No sub-ledger data for Procurement, Projects, AP or AR
■ No drill back to source data for immediate results on issues
■ Volume growth in source data and external reporting requirements will not be
sustainable
■ Data mining was the way for analysis and reconciliation
■ IT was overwhelmed with all ad-hoc report requirements
■ Rudimentary reporting tools like excel, MS databases and silo reporting tools
like Hyperion and Discoverer are being using used for dashboards and KPI’s
BI Project Drivers and Goals
■ Build a cross-functional reporting platform for BI for users
■ Self enablement of business users
■ Mobile BI capability
■ Dashboards and reports for quick and timely analysis
■ Drill back to source data to reduce unnecessary data storage sources
■ Scalable and centralized solution for future reporting growth
■ Build a foundation for an enterprise BI solution
Stakeholder and User Adoption
■ Build cross functional team of business users and subject matter experts in all modules
■ Early acceptance in the pre-built business intelligence dashboards
■ Involve key finance users in mapping of general ledger accounts
■ Critical to engage business users who know and understand the EBS data for accurate results in dashboards
■ Daily agile standups for communication of development and project decisions
■ Monthly leadership stakeholders meetings and 4-blockers on status
■ Building of BICC for governance of enterprise model
BI Optimization Roadmap
Optimizing BI Extend Reach and
CapabilitiesBuild a Framework
for Enterprise BIAlign the Business
and IT
Govern the Process BI for everyone Build a BICCEstablish
Accountability
Measure and Communicate
Success
Empower the PeopleImprove End-User
AdoptionLeverage
TechnologyTrain End-Users
Manage Change
Reduce Fragmentation Agile Development for Quick WinsReduce Pain with Standardization
Optimization Roadmap
Implementation Approach – Agile
Agile Methodology• Quick gains in delivering
■ RAPID implementation methodology is deployed for expedited implementation of OBIA. This approach allows the business users to get involved early.
Implementation Approach - RAPID
Production Environment for OBIA 11g
BI Solution at Humana
■ Implemented four BI modules
o Financials
o Procurement & Spend
o HR
o Projects
BI Solution at Humana
■ Single Sign On with EBS
■ Security integration with OBIA responsibilities
BI Solution at Humana
■ Integrating Essbase connections with OBIA
■ Implementing Mobile BI
Solution Results
• Common Enterprise Information Model
• Self-enabled business users
• Executive dashboards
• Mobile BI
• Business Intelligence Center of Excellence
Additional Sessions on Humana’s BI Journey
Track: Business Intelligence/Data Warehousing/EPM
From Dashboards to Transactional Detail
Seemless drillback to EBS
Session ID# 14916
OBIA Data Optimization & Performance
Enhancing Techniques
Session ID# 14918
OBIEE 11g Upgrade Considerations of a Fortune 100 Company,
New Features, & Live Demo
Session ID# 15087
Jamal SyedDirector, BIEmtec Inc.
[email protected](312) 216-6929
Linda FloodManager – Project Implementations
Humana [email protected]
(502) 580-2193
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