Communication, Collaboration and
FocusClaire Billingsley
Billingsley Consulting Group
All Ya’ll…and different “languages”
Communication, Collaboration and Focus
Today we will discover how to:
Communicate effectively even though we might not all speak the same “language”
Understand collaboration and two way communication
Discuss how to focus when there are a million distractions and interruptions
Communication
How has communication changed through your records management career?
Technology continues to change
Floppy Disc anyone?
Who do you need to communicate with now?• How do you communicate to the different departments now
that Unified Information Governance is expected and required?• What does that entail?
Information Governance
Communication Awareness Activity
• Warm Up – Shake it Out
• Communication Game• Need 3 volunteers and a door monitor
Communication Game Instructions
• First volunteer – Go through the exercise using regular words and physical cues. Get suggestion from the audience regarding who, what and where they are.• Second volunteer – First volunteer communicates to second
volunteer the same information…allowed to do all of the physical cues, but not allowed to use any “regular” words…only gibberish• Third volunteer – Second volunteer communicates to third
volunteer the same information, again allowed to use visual cues, but only gibberish.• Third volunteer then guesses who, what and where they are
Communication Game
• What was the challenge of the communication style we saw?• Does everyone communicate the same way?• Does everyone interpret things the same way even though
they all see and hear the same words and actions?
Collaboration
Listening
• Some people won’t allow themselves to process anything from anywhere except their heads…or so they think. Allowing yourself to be a bit vulnerable allows you to pick up more clues from body language.• Visual• Auditory• Kinesthetic
Listen/Watch/Concentrate (Collaboration)• One Word Story• Alphabet Story – 12 volunteers• Story – 8 volunteers
How well did we do?
• What is the challenge to listening, watching and concentrating all at the same time?
Focus
Focus Activity
• Eye Contact Practice• Mirroring Activity
Focus Activity
• What were the challenges of this exercise?
• Discuss being fully present
• How does being fully present help you focus?
• Multitasking discussion
Multitasking Activity
• Need three volunteers• One sits in the middle• Someone sits on either side
• Both try to talk to that person at the same time about two different topics
• What was it like to be in the middle seat?
Listening – Receiving Information
• Head• Heart • Gut
• Where do we spend most of our time?
• How do we get out of our heads?
Getting out of your head with playfulness• Benefits:
• Get to know each other better• Learn how to focus • Open up learning opportunities• Note: You must buy into this or they won’t
• It is scientifically proven your employees will be more loyal and productive if they are emotionally attached, and laughter is a contagious and very powerful emotion.
Brainstorming Solutions – 10 things
Group Activity
• List 25 things that are associated with the word TURTLE
Keys for Successful Leadership and Communication
It starts with YOU!
Closing
• Aerobic portion of the presentation
• “My Bonnie”
Thank You!
YOURock!!!!