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Communication Skill
Sunil Bajpai
IRPS
Sr. Professor (OB)
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Communication
Transfer of information.
Sender to receiver.
Being understood by the receiver.
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Types of Communication
Non verbal.
Verbal.
Written.
Electronic.
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Types of Communication ( Contd.)
Non verbal.
Gestures and postures.
Facial expression and eye movement.
Vocal cue.
Touch.
Use of space.(AB)(N rao)Use of time. ( SG vs. SW).
Dress & personal grooming.
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Types of Communication(contd.)
Verbal.
Expression of information throughlanguage using words and grammar.
Expression of ideas through spokenword.
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Types of Communication
Written .
Expression of ideas through words thatare meant to be read.
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Types of Communication
Electronic.
Telephone.
Computer.
Modem.
Voice mail.
Videoconferencing.
Emails.
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Communication Process.
Sender has an idea Idea becomes message transmitted Receiver
Gets it
ReceiverReacts
Sends feedback
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Communication in the Organisation
Managers need to be effectivecommunicator.
Amount of communication.
What kind of info needed.
What sub. needs.
Info from boss, peers, subs.
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Communication in the Organisation
Patterns of communication.
Inter personal communication.
Group communication.
Communication networks.
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Communication in the Organisation
Inter personal communication.
Between two people.
Establish & maintain relationship tocoordinate decisions and activity.
Spend between 1/3 to 2/3 of your time
with employees.Make sure communication is honestexpression to solve problem.
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Communication in the Organisation
Group communication.
Activities for managers -
Group discussions.
Valuing diverse opinion and people.
Contribute ideas, seek info.
Stress group productivity.
Brain storming.
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Communication in the Organisation
Communication networks.
Is pattern of communication withingroup and among groups.
Decentralize networks solve complexproblems.
Allow members to share expertisewhich will foster creativity.
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Communication in the Organisation
Communication networks.
Centr.
Decentr.
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Communication Flow in Org.
Downward.
Upward.
Crosswise.( Horizontal flow, diagonalflow).
Lack of upward communication can be
disastrous).
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Improving OrganizationalCommunication
Barriers to effective communications.
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Barriers to EffectiveCommunications
Noise is an interference in thecommunication process thatdistorts the
meaning intended by the sender.
Effective manager has to reduce
physical interference ( proper drafts,illegible handwritings etc.).
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Barriers to EffectiveCommunications
Filtering sender manipulatesinformation so that it is favorably
received by boss.
Information overload working with
more than seven piece of informationthen it exceeds our processing capacity.
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Barriers to EffectiveCommunications
Defensiveness when people feelthreatened then verbal attacks,
sarcastic remarks, questioningmotives,overtly judgmental.
Language - using jargons, rap artistsnoopy doggy dog style.
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Barriers to EffectiveCommunications
Perception the way individual processinformation to understand the world
around them.Poor listening.
Cultural diversity.
Differing emotional state.
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Organizational Barriers
Information overload.
Message complexity.
Message competition.
Differing status.
Lack of trust.
Lack of planning.
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Guidelines to Improve
Clarify the purpose of message.
Use intelligent encoding ( no jargon).
Consult others views.
Consider receivers needs.
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Guidelines to Improve
Use appropriate tone and language andensure credibility.
Get feedback.
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Guidelines to Improve
Consider receivers emotions andmotivations.
Listen.
Match words and actions.
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Thank You.