WELCOME TO ALL
COMMUNICATI
ON SKILLS
What is a communication?
Communication is a art of transformingInformation
IdeasAttitudes
From one person to another, Communication Is the process of
meaningful interaction.!
Communication skills is ability to use language(receptive) and express(expressive) information
Effective communication skills are a critical Element in your career and personal lives
EFFECTIVE COMMUNICATIONIt is two way
It involves active listening.It reflects the accountability of speaker and
Listener.It utilizes feedback.It is free of stress.
It is clear.!!!!
Nature of communication
communication
Reading
Writing
Speaking
Listening
Communication involves 3 components
Verbal Messages-the word we choose
Para verbal Messages-how we say the words
Nonverbal Messages –our body movements
Verbal messagesAre brief, succinct, and organizedAre free of jargonDo not create resistance in the listener
Para verbal MessagesPara verbal communication refers to theMessages the we transmit through the tone, pitch , and pacing of our voice
“I didn’t SAY you were stupid”“I didn’t say YOU were stupid”“I didn’t say you were STUPID”
Nonverbal messagesNon verbal messages are the primary way
thatWe communicate emotions !!!
Facial Expression
Posture & Gesture
Most Common Ways To Communicate
SPEAKINGWRITING
Visual image
BODY LANGUAGE
What makes a good communication
clarity
timingintegrity
adequacy
THANK YOU