Download - Communications Preferences & Priorities Survey October, 2013 vs. June, 2014

1

Communications Preferences & Priorities SurveyOctober, 2013 vs. June, 2014

Methodology

• The first wave of the survey was emailed on 10/7/2013 and was cut off on 10/16/2013

• The second wave of the survey was emailed on 6/9/2014 and cut off on 6/23/2014. Announcements were made in Managers’ News on 6/9 and in Inside Hopkins e-newsletter on 6/13

• 8,256 employees responded to the first wave of the survey, while 4,305 employees responded to the second wave

• This report highlights significant differences between waves at the 95% confidence level

2

Key Findings:Significant Differences from Oct-13 to June-14

• Awareness of the strategic plan increased from 34% to 59%– Increases were significant for all job categories except students (likely due to the low response rate

for students during June)– Increases were significant for both supervisors and non-supervisors– Increases were significant for all JHM entities

• Learning from executives about the strategic plan increased from 38% to 43% and from supervisors 35% to 44%

• Learning about the strategic plan through Internet/email increased from 65% to 72%

• The following strategic priorities changed in relevancy to respondents:– People (74% to 77%) – Biomedical Discovery (34% to 32%)– Patient and Family Centered Care (67% to 70%)– Performance (49% to 51%)

• During the past six months, supervisors increased the frequency of discussions about the strategic plan

– Never discussed (57% to 43%)– 3-4 times (8% to 13%)– 5-6 times (2% to 6%)– More than 6 times (4% to 6%)

3

Key Findings:Significant Differences from Oct-13 to June-14(Continued)

• Respondents taking the following actions related to the JHM strategic priorities have increased:

– Shared the strategic plan and the meaning of the priorities with my staff or faculty to make them relevant (26% to 37%)

– Provided my staff or team members a format to ask questions about the priorities (17% to 25%)– Provided an opportunity for my team members to say how they can support the priorities and to

share their opinions (18% to 28%)– Developed departmental/divisional goals based on the priorities (18% to 28%)– Asked my team members to develop goals based on the priorities (15% to 25%)– None of the above (55% to 43%)

• Respondents reported that their supervisor was more likely to hold quarterly one-on-one meetings (8% to 10%) and less likely to hold weekly one-on-one meetings (23% to 21%)

• Respondents reported that their supervisor was more likely to hold daily regular team meetings (4% to 5%), less likely to hold weekly regular team meetings (28% to 24%), and less likely to never hold regular team meetings (6% to 5%)

• Respondents were more likely to prefer to learn more about or contribute to the strategic plan and priorities through print publications (19% to 20%) and less likely to select none of the above (6% to 3%)

4

Before today, have you had a chance to see or hear about the JHM Strategic Priorities issued in 2013?

Yes* No*0%

20%

40%

60%

80%

100%

34%

67%59%

41%

Oct-13 Jun-14

5* Statistically significant difference from October 2013 to June 2014


(Percent “yes” by job category)

Physic

ian/F

acult

y*

Reside

nt/F

ellow

*

Stude

nt

Nursin

g/Nur

se M

anag

emen

t*

Techn

ician

/Tec

hnolo

gist*

Other

Dire

ct C

are

Profe

ssion

al*

Man

ager

/Dire

ctor

/Exe

cutiv

e*

Profe

ssion

al, N

on-D

irect

Car

e*

Suppo

rt Ser

vices

*

Admini

stra

tive/

Clerica

l*

Other

*0%

20%

40%

60%

80%

100%

45%

18% 16%

33%26% 29%

70%

51%

31% 32%29%

70%

39%

26%

56%52%

59%

90%

77%

44%

57%51%

Oct-13 Jun-14



(Percent “yes” by supervisor vs. non-supervisor)

Supervisor* Non-supervisor*0%

20%

40%

60%

80%

100%

49%

28%

73%

54%

Oct-13 Jun-14



(Percent “yes” by primary employer)

ACH* HCGH* JHBMC* JHCP* JHHC* JHHCG* JHMMC* JHI* JHUSOM* SMH* SH* JHHS* JHH*0%

20%

40%

60%

80%

100%

35%

29% 29%

37% 38%36%

44% 44%

32%

27%29%

49%

36%

77%

49%54%

70%

61%

77%

83%

71%

60%

47%

61%

71%

57%

Oct-13 Jun-14


From whom did you learn about the JHM StrategicPriorities? (Select all that apply.)

Top In

stitu

tiona

l Exe

cutiv

e*

Other

Insti

tutio

nal L

eade

r

Your O

wn Tea

m L

eade

r/Sup

ervis

or*

Other

Em

ploy

ee o

r Col

leag

ue0%

20%

40%

60%

80%

100%

38% 40% 35%

18%

43% 42% 44%

18%

Oct-13 Jun-14


How did you learn about the JHM Strategic Priorities?(Select all that apply.)

In-person Internet/Email* Dome/Dome Insert Other Print Publication0%

20%

40%

60%

80%

100%

46%

65%

49%

72%

24%

13%

Oct-13 Jun-14


N/A N/A

Which of the following Strategic Priorities do you find relevant to you? (Select all that apply.)

Peopl

e*

Biom

edica

l Disc

over

y*

Patie

nt a

nd F

amily

Cen

tere

d Car

e*

Educa

tion

Perfo

rman

ce*

Inte

grat

ion

0%

20%

40%

60%

80%

100%

74%

34%

67%

50% 49%40%

77%

32%

70%

49% 51%40%

Oct-13 Jun-14


Do you supervise or lead other staff or employees?

Yes No0%

20%

40%

60%

80%

100%

25%

75%

27%

73%

Oct-13 Jun-14

12Note: No significant differences from October 2013 to June 2014

Approximately how often do you hold regular meetings with your immediate reports?

Daily Weekly Every other week

Monthly Every other month

Quarterly Twice a year

Once a year

Never0%

20%

40%

60%

80%

100%

17%

37%

10%

22%

2% 4%1% 1%

6%

17%

36%

10%

23%

3% 4%1% 1%

6%

Oct-13 Jun-14


Approximately how often do you hold regular meetings with all members of your team?

Daily Weekly Every other week



Once a year

Never0%

20%

40%

60%

80%

100%

7%

27%

8%

36%

4%8%

2% 1%

7%8%

26%

8%

37%

4%7%

2% 1%7%

Oct-13 Jun-14


During the past six months, approximately how many times have you discussed the JHM Strategic Priorities with members of your team?

Never* 1-2 Times 3-4 Times* 5-6 Times* More than 6 Times*

0%

20%

40%

60%

80%

100%

57%

30%

8%2% 4%

43%

32%

13%6% 6%

Oct-13 Jun-14


Which of the following actions have you taken related to the JHM Strategic Priorities? (Select all that apply.)

0%20%40%60%80%

100%

26%17% 18% 18% 15%

55%37%

25% 28% 28% 25%

43%

Oct-13 Jun-14


Approximately how often do you and your supervisor/team leader have regular one-on-one meetings?

Daily Weekly* Every other week


Quarterly* Twice a year

Once a year

Never0%

20%

40%

60%

80%

100%

7%

23%

9%

18%

4%8% 7%

15%

9%7%

21%

9%

19%

4%

10% 8%

16%

8%

Oct-13 Jun-14


Approximately how often does your supervisor/team leader hold regular team meetings?

Daily* Weekly* Every other week



Once a year

Never*0%

20%

40%

60%

80%

100%

4%

28%

9%

37%

5%8%

2% 2%6%5%

24%

9%

38%

6%9%

2% 2%5%

Oct-13 Jun-14


How would you prefer to learn more about or contribute to the strategic plan and priorities? (Select your top two choices from the list below. If none apply, select none of the above.)

In-p

erso

n m

eetin

gs

Q&A with

acc

ount

able

leade

rs

Email

upd

ates

Strate

gic p

lan w

eb s

ite u

pdat

es

Twitter

/soc

ial m

edia

Strate

gic p

lannin

g blo

g

Print p

ublic

ation

s*

None

of th

e ab

ove*

0%

20%

40%

60%

80%

100%

38%32%

65%

26%

5% 6%

19%

5%

39%33%

66%

25%

4% 5%

20%

4%

Oct-13 Jun-14


Demographics

• Please select your job category.• Which entity is your primary employer?

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Please select your job category.(Number of respondents by category)

Physic

ian/F

acult

y

Reside

nt/F

ellow

Stude

nt

Nursin

g/Nur

se M

anag

emen

t

Techn

ician

/Tec

hnolo

gist

Other

Dire

ct C

are

Profe

ssion

al

Man

ager

/Dire

ctor

/Exe

cutiv

e

Profe

ssion

al, N

on-D

irect

Car

e

Suppo

rt Ser

vices

Admini

stra

tive/

Clerica

l

Other

0

500

1,000

1,500

2,000

572 566 546

1,672

989

539 506610

173

1,257

808

321 268

47

986

579

294 313 363

89

605

429

Oct-13 Jun-14

21

Which entity is your primary employer?(Number of responses by entity)

ACH HCGH JHBMC JHCP JHHC JHHCG JHMMC JHI JHUSOM SMH SH JHHS JHH N/A0

500

1,000

1,500

2,000

2,500

3,000

20

450

753

324214

155

979

2,767

418

230

499

2,165

155

13

242

420

178103 109

12 63

1,119

194 213293

1,272

60

Oct-13 Jun-14

22