1
Communications Preferences & Priorities SurveyOctober, 2013 vs. June, 2014
Methodology
• The first wave of the survey was emailed on 10/7/2013 and was cut off on 10/16/2013
• The second wave of the survey was emailed on 6/9/2014 and cut off on 6/23/2014. Announcements were made in Managers’ News on 6/9 and in Inside Hopkins e-newsletter on 6/13
• 8,256 employees responded to the first wave of the survey, while 4,305 employees responded to the second wave
• This report highlights significant differences between waves at the 95% confidence level
2
Key Findings:Significant Differences from Oct-13 to June-14
• Awareness of the strategic plan increased from 34% to 59%– Increases were significant for all job categories except students (likely due to the low response rate
for students during June)– Increases were significant for both supervisors and non-supervisors– Increases were significant for all JHM entities
• Learning from executives about the strategic plan increased from 38% to 43% and from supervisors 35% to 44%
• Learning about the strategic plan through Internet/email increased from 65% to 72%
• The following strategic priorities changed in relevancy to respondents:– People (74% to 77%) – Biomedical Discovery (34% to 32%)– Patient and Family Centered Care (67% to 70%)– Performance (49% to 51%)
• During the past six months, supervisors increased the frequency of discussions about the strategic plan
– Never discussed (57% to 43%)– 3-4 times (8% to 13%)– 5-6 times (2% to 6%)– More than 6 times (4% to 6%)
3
Key Findings:Significant Differences from Oct-13 to June-14(Continued)
• Respondents taking the following actions related to the JHM strategic priorities have increased:
– Shared the strategic plan and the meaning of the priorities with my staff or faculty to make them relevant (26% to 37%)
– Provided my staff or team members a format to ask questions about the priorities (17% to 25%)– Provided an opportunity for my team members to say how they can support the priorities and to
share their opinions (18% to 28%)– Developed departmental/divisional goals based on the priorities (18% to 28%)– Asked my team members to develop goals based on the priorities (15% to 25%)– None of the above (55% to 43%)
• Respondents reported that their supervisor was more likely to hold quarterly one-on-one meetings (8% to 10%) and less likely to hold weekly one-on-one meetings (23% to 21%)
• Respondents reported that their supervisor was more likely to hold daily regular team meetings (4% to 5%), less likely to hold weekly regular team meetings (28% to 24%), and less likely to never hold regular team meetings (6% to 5%)
• Respondents were more likely to prefer to learn more about or contribute to the strategic plan and priorities through print publications (19% to 20%) and less likely to select none of the above (6% to 3%)
4
Before today, have you had a chance to see or hear about the JHM Strategic Priorities issued in 2013?
Yes* No*0%
20%
40%
60%
80%
100%
34%
67%59%
41%
Oct-13 Jun-14
5* Statistically significant difference from October 2013 to June 2014
Before today, have you had a chance to see or hear about the JHM Strategic Priorities issued in 2013?
(Percent “yes” by job category)
Physic
ian/F
acult
y*
Reside
nt/F
ellow
*
Stude
nt
Nursin
g/Nur
se M
anag
emen
t*
Techn
ician
/Tec
hnolo
gist*
Other
Dire
ct C
are
Profe
ssion
al*
Man
ager
/Dire
ctor
/Exe
cutiv
e*
Profe
ssion
al, N
on-D
irect
Car
e*
Suppo
rt Ser
vices
*
Admini
stra
tive/
Clerica
l*
Other
*0%
20%
40%
60%
80%
100%
45%
18% 16%
33%26% 29%
70%
51%
31% 32%29%
70%
39%
26%
56%52%
59%
90%
77%
44%
57%51%
Oct-13 Jun-14
6* Statistically significant difference from October 2013 to June 2014
Before today, have you had a chance to see or hear about the JHM Strategic Priorities issued in 2013?
(Percent “yes” by supervisor vs. non-supervisor)
Supervisor* Non-supervisor*0%
20%
40%
60%
80%
100%
49%
28%
73%
54%
Oct-13 Jun-14
7* Statistically significant difference from October 2013 to June 2014
Before today, have you had a chance to see or hear about the JHM Strategic Priorities issued in 2013?
(Percent “yes” by primary employer)
ACH* HCGH* JHBMC* JHCP* JHHC* JHHCG* JHMMC* JHI* JHUSOM* SMH* SH* JHHS* JHH*0%
20%
40%
60%
80%
100%
35%
29% 29%
37% 38%36%
44% 44%
32%
27%29%
49%
36%
77%
49%54%
70%
61%
77%
83%
71%
60%
47%
61%
71%
57%
Oct-13 Jun-14
8* Statistically significant difference from October 2013 to June 2014
From whom did you learn about the JHM StrategicPriorities? (Select all that apply.)
Top In
stitu
tiona
l Exe
cutiv
e*
Other
Insti
tutio
nal L
eade
r
Your O
wn Tea
m L
eade
r/Sup
ervis
or*
Other
Em
ploy
ee o
r Col
leag
ue0%
20%
40%
60%
80%
100%
38% 40% 35%
18%
43% 42% 44%
18%
Oct-13 Jun-14
9* Statistically significant difference from October 2013 to June 2014
How did you learn about the JHM Strategic Priorities?(Select all that apply.)
In-person Internet/Email* Dome/Dome Insert Other Print Publication0%
20%
40%
60%
80%
100%
46%
65%
49%
72%
24%
13%
Oct-13 Jun-14
10* Statistically significant difference from October 2013 to June 2014
N/A N/A
Which of the following Strategic Priorities do you find relevant to you? (Select all that apply.)
Peopl
e*
Biom
edica
l Disc
over
y*
Patie
nt a
nd F
amily
Cen
tere
d Car
e*
Educa
tion
Perfo
rman
ce*
Inte
grat
ion
0%
20%
40%
60%
80%
100%
74%
34%
67%
50% 49%40%
77%
32%
70%
49% 51%40%
Oct-13 Jun-14
11* Statistically significant difference from October 2013 to June 2014
Do you supervise or lead other staff or employees?
Yes No0%
20%
40%
60%
80%
100%
25%
75%
27%
73%
Oct-13 Jun-14
12Note: No significant differences from October 2013 to June 2014
Approximately how often do you hold regular meetings with your immediate reports?
Daily Weekly Every other week
Monthly Every other month
Quarterly Twice a year
Once a year
Never0%
20%
40%
60%
80%
100%
17%
37%
10%
22%
2% 4%1% 1%
6%
17%
36%
10%
23%
3% 4%1% 1%
6%
Oct-13 Jun-14
13Note: No significant differences from October 2013 to June 2014
Approximately how often do you hold regular meetings with all members of your team?
Daily Weekly Every other week
Monthly Every other month
Quarterly Twice a year
Once a year
Never0%
20%
40%
60%
80%
100%
7%
27%
8%
36%
4%8%
2% 1%
7%8%
26%
8%
37%
4%7%
2% 1%7%
Oct-13 Jun-14
14Note: No significant differences from October 2013 to June 2014
During the past six months, approximately how many times have you discussed the JHM Strategic Priorities with members of your team?
Never* 1-2 Times 3-4 Times* 5-6 Times* More than 6 Times*
0%
20%
40%
60%
80%
100%
57%
30%
8%2% 4%
43%
32%
13%6% 6%
Oct-13 Jun-14
15* Statistically significant difference from October 2013 to June 2014
Which of the following actions have you taken related to the JHM Strategic Priorities? (Select all that apply.)
0%20%40%60%80%
100%
26%17% 18% 18% 15%
55%37%
25% 28% 28% 25%
43%
Oct-13 Jun-14
16* Statistically significant difference from October 2013 to June 2014
Approximately how often do you and your supervisor/team leader have regular one-on-one meetings?
Daily Weekly* Every other week
Monthly Every other month
Quarterly* Twice a year
Once a year
Never0%
20%
40%
60%
80%
100%
7%
23%
9%
18%
4%8% 7%
15%
9%7%
21%
9%
19%
4%
10% 8%
16%
8%
Oct-13 Jun-14
17* Statistically significant difference from October 2013 to June 2014
Approximately how often does your supervisor/team leader hold regular team meetings?
Daily* Weekly* Every other week
Monthly Every other month
Quarterly Twice a year
Once a year
Never*0%
20%
40%
60%
80%
100%
4%
28%
9%
37%
5%8%
2% 2%6%5%
24%
9%
38%
6%9%
2% 2%5%
Oct-13 Jun-14
18* Statistically significant difference from October 2013 to June 2014
How would you prefer to learn more about or contribute to the strategic plan and priorities? (Select your top two choices from the list below. If none apply, select none of the above.)
In-p
erso
n m
eetin
gs
Q&A with
acc
ount
able
leade
rs
upd
ates
Strate
gic p
lan w
eb s
ite u
pdat
es
/soc
ial m
edia
Strate
gic p
lannin
g blo
g
Print p
ublic
ation
s*
None
of th
e ab
ove*
0%
20%
40%
60%
80%
100%
38%32%
65%
26%
5% 6%
19%
5%
39%33%
66%
25%
4% 5%
20%
4%
Oct-13 Jun-14
19* Statistically significant difference from October 2013 to June 2014
Demographics
• Please select your job category.• Which entity is your primary employer?
20
Please select your job category.(Number of respondents by category)
Physic
ian/F
acult
y
Reside
nt/F
ellow
Stude
nt
Nursin
g/Nur
se M
anag
emen
t
Techn
ician
/Tec
hnolo
gist
Other
Dire
ct C
are
Profe
ssion
al
Man
ager
/Dire
ctor
/Exe
cutiv
e
Profe
ssion
al, N
on-D
irect
Car
e
Suppo
rt Ser
vices
Admini
stra
tive/
Clerica
l
Other
0
500
1,000
1,500
2,000
572 566 546
1,672
989
539 506610
173
1,257
808
321 268
47
986
579
294 313 363
89
605
429
Oct-13 Jun-14
21
Which entity is your primary employer?(Number of responses by entity)
ACH HCGH JHBMC JHCP JHHC JHHCG JHMMC JHI JHUSOM SMH SH JHHS JHH N/A0
500
1,000
1,500
2,000
2,500
3,000
20
450
753
324214
155
979
2,767
418
230
499
2,165
155
13
242
420
178103 109
12 63
1,119
194 213293
1,272
60
Oct-13 Jun-14
22