7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 1/38
Communiction skillsby
Dr T K Mahendra Babu
• On 16 SEPTEMBER2010 at KLNCE
• ISTE chapter of KLNCE for New ACADEMIC staff
• ON
• Effective Teaching Methods
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 2/38
Communiction skills
• Communication skills: The most valuable skill forevery person in all walks of life
• General Introduction
• PPT slides
• Demo : Singing
• Some more discussion
• Videos: Effective communication
• Final round up
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 3/38
Communiction skills
• Learn through Practice
• What you need to remember?
• 1.
• 2.• 3
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 4/38
Communiction skills
• Chinese Proverb:
• I hear I forget
• I see I Remember
• I do I understand
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 5/38
Communiction skills
• No Matter how much you teach,the students should do themselves
• Otherwise they will not learn• Therefore you should make the
students work through
communication- persuade, counselor repeat – ll requires goodcommunication skills.
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 6/38
Communiction skills
• Overview:
Communication skills are a critical element indelivering effective training.
• Trainers must be able to use a variety of communication techniques in order to create an
environment that enables participants to engageactively in the TEACHING AND LEARNING process.
•
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 7/38
Communiction skills
• Session Objectives
• By the end of the session, the participant willbe able to:
Ø Describe reasons that communication fails
• Ø List and discuss strategies to enhancecommunication
• Ø Paraphrase and summarize conversations
• Ø Use appropriate questioning techniques tolead discussions and to assist learning
•
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 8/38
Communiction skills
• What are the most common wayswe communicate?
•All communication methods areimportant in training both verbal,nonverbal and writtencommunictions.
• We will discuss mainly verbal andnonverbal ones first
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 9/38
Communiction skills
• Verbal communication
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 10/38
Communiction skills
• Non-Verbal communication
• Or Body Language
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 11/38
Communiction skills
• 70 % or all our communicationefforts are:
•misunderstood,
• misinterpreted,
• rejected, disliked,
•
distorted,• or not heard
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 12/38
Communiction skills
• Group facilitation requires frequentand
high quality communication withothers
• A skilled facilitator must be a
• successful communicator
eg preacher, a politician, a lecturer
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 13/38
Communiction skills
• Trainers/Teachers are facilitators
• of learning and communicating
• new ideas is the main point of training
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 14/38
Communiction skills
• Communication is the process of sending
and receiving• information
• among people
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 15/38
Communiction skills
• Block Diagram of CommunicationProcess: ( Open Loop and closed
Loop)
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 16/38
Communiction skills
• All messages do not reach the receiverdue to “distortion”
• What causes distortion or thebarriers tounderstanding/listening?
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 17/38
Communiction skills
Perceptions
Language
Semantics Personal Interests
Emotions
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 18/38
Communiction skills
• How can we improve our listeningskills?
Eliminate distractions Concentrate
Focus on the speaker
Maintain an open mind
Look for nonverbal cues
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 19/38
Communiction skills
• Do not react to emotive words
Ask questions
Sit so you can see & hear Avoid prejudices
Take notes
• Ask for clarification
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 20/38
Communiction skills
• Listening…the other side of communication
• Messages must be received as well as sent.
•
A good question to ask yourself is, are you reallylistening or simply waiting for your turn to talk?
•
• If you are thinking about your reply before theother person has finished, then you are not
listening!
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 21/38
Communiction skills
• How can we improve our listening & facilitation skills as trainers nd
teachers?• Paraphrasing…try it out!
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 22/38
Communiction skills
• Paraphrasing is simply restating whatanother person has said in your own
words.
The best way to paraphrase is to listencarefully to what the other person is
saying.
Paraphrase often so you develop the habitof doing
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 23/38
Communiction skills
• Practice some of the following techniques on your colleagues.
• Use initial phrases such as:
In other words … I gather that …
If I understand what you are saying … What I hear you saying is …
• Pardon my interruption, but let me see if I understand you correctly
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 24/38
Communiction skills
• Summarizing…try it out!
• Summarizing pulls important ideas, facts ordata together to establish a basis for
further discussion and/or review progress.
The person summarizing must listencarefully in order to organize the
information systematically.
It is useful for emphasizing key points.
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 25/38
Communiction skills
• Questioning…a critical facilitation skill
•
Closed questions
generally result in short yes/no or other oneword answers. They should be used onlywhen you want precise, quick answers.
Otherwise, they inhibit thought.
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 26/38
Communiction skills
• Questioning…a critical facilitation skill
•
• 2. Open-ended questions
invite an actual explanation for aresponse. Questions that begin with“how”, “what” and “why” are typical
•
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 27/38
Communiction skills
• Practice your questioning skills…
• Rephrase the following closed questions tomake them open-ended:
Are you feeling tired now?
Isn’t today a nice day?
Was the last activity useful?
Is there anything bothering you? So everything is fine, then?
•
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 28/38
Communiction skills
• Other questioning techniques include:
Direct questions: asked of a particularindividual – allows you to initiate control – good for
re-directing discussion from excessive talkers.
Return questions: puts the question back tothe questioner or group – “What do you think about
that?”
General overview questions: used to initiatea discussion or set up a thoughtful exercise – “How
would you respond to the situation?”
•
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 29/38
Communiction skills
• Other helpful techniques to fostercommunication (both verbal and non-
verbal)…
• Ask yourself …
Which of the skills covered in thismodule was most useful to you
Which was the easiest to employ?
Which was the most difficult for you?
•
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 30/38
Communiction skills
• Written communication skills: Uses for alecturer:
• Transparancy and ppt preparation• Lecture notes
• Monographs
• Books• Papers for conferences and journals
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 31/38
Communiction skills
• Written communication skills: Uses for alecturer:
• Writing a memo• Writing minutes of the meeting
• Submitting a project proposal
• Submitting a report• Submitting a project report BE, ME,
PHD
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 32/38
Demo
• Listening Exercise
•Retaining
• Repeating
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 33/38
Communiction skills
• How do you enhance your written skills?
• As we started earlier in the session
• Practise !
• Practise !!
• Practise !!!
• Practise !!!!
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 34/38
REVIEW
BODY LANGUAGE AND SPEAKING
SKILLS
• 1
• 2• 3
• 4
• 5
WRITING SKILLS
• 1
• 2
• 3• 4
• 5
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 35/38
Facing A Group
Students ( Known Audience)
• Always stand facing the
Audience
• Clear and loud enough voice.If voice is not loud, use
technology-amplifier and loud
speaker
• Divide the lecture into 4 parts
• -Review of last lesson
• One session
Seminar, conference (UnknownAudience)
• Break to do
problem/presentation by
students/university questionwork out/you ask questions
• Second session
• Summary what has been
discussed to day.• Use audio visual equipment
where available.
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 36/38
Facing the students
DOs
• PREPARE WELL IN ADVANCE
• REHERASE
• ADD VARIETY
• BREAK MONOTONY
• GO AROUND THE CLASS
• LEAVE SOME TOPICS FOR
STUDENTS• ALLOW TIME TO TAKE NOTES
DONTs
• DO NOT SHOW YOUR
BACK TO STUDENTS
• DO NOT DICTATE NOTES• DO NOT WRITE MANY
THINGS ON THE BOARD
• DO NOT SCOLD
STUDENTS AS A WHOLE• DO NOT SINGLE OUT A
STUDENT
7/27/2019 Communiction skills
http://slidepdf.com/reader/full/communiction-skills 37/38
Communiction skills
• Madavi…
• Senthamil…• …
• Communication is also Nappalkkam