COMPALCOMPAL A Professional ODM/OEM CompanyA Professional ODM/OEM Company
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Compal Europe Ltd (UK)
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Compal Europe Ltd Milestones
19991999Compal Europe Ltd established in Trafford
Park Manchester, UK – Motherboard
repair
Started whole unit repair
Moved office to Oakhill Trading Estate, Worsley, UK
Support LCD (DBU)
20022002
Acquired ISO9001:2000 in September 200320032003
Start LCD TV assembly Line20042004
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Organization ChartDuan WangPresident
Edward ChangManaging Director
Evan ChenDeputy MD
Chilung ChenMaterial Planner
Ina TauRMA Manager
Chris MitchellA51/Motion/PDA
Co-ordinator
Kathryn DawsonA30 Co-ordinator
Nicola EliasAssistant Stores TL
Paul HsuMaterial Planner
Rever HoMaterial Planner
Peter YangDeputy MD
Lee ChalmersTransport TL
VC ChenActing Workshop
Manager
Hadi IshaqScreening TL
Khalid MahmoodActing DC TL
John HunterTechnical TL
Gary HallowsRTV
Karen DanksUnit 38
David HarveyCage(PUR)
David BradshawStores Receiving
Hang TruongQA Manager
Dianna KyleHR Manager
VC ChenLCD TV Operation
Manager
Carin YangAccounts TL
Tony WongIT TL
Peter YangA32 Manager
Linda IrwinAdministrator
Michelle Bertenshaw HP RMA Co-ordinator TL
Monica Bertenshaw HP Co-ordinator
Zoe ChalmersHP Co-ordinator
Carla Pitchford HP Co-ordinator
Security
Colette WhiteHealth & Safety
Officer
John Massey Assistant DC TL
Tony ChenAssistant Technical
TL
Sam ChenTechnical Manager
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Customers
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Products
• Laptops
• Tablet PC
• PDA
• LCD TV & Monitors
• Portable Multi-media Products
• Mobile Phones
Services
• Direct Sales
• Component level repair
• Modular level repair
• Product Assembly & Refurbishment
• Material Management & Support
• Product Technical Support
Products & Services
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Compal Europe Ltd (UK) - Manchester
1. Unit 39, 40 : 25,000 ft2 (Year 2002)
2. Unit 38 : 8,000 ft2 x 2 (2 floors,
Mar., 2004)
3. Unit 37 : 8,000 ft2 x 2 (2 floors,
Oct., 2004)
4. A575 : 21,000 ft2 (Oct, 2004, for
LCD TV)
TOTAL Available Space : 78,000 ft2
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1. Current HP monthly q’ty : WUR : 4K pcs, (->8k)
FRU : 6K pcs (->10k)
MB : 1,800 pcs (->2k)
Refurbish : 800 pcs (->1200)
2. Current Toshiba monthly q’ty :
NB : MB 1,200 pcs (->2k)
FRU : 1,600 pcs (->3,200)
PDA : MB 400 pcs
FRU : 250 pcs (->500)
Capacity
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3. LCT TV : assembly for Compal Europe wide customers, capacity
20k pcs monthly for 17”.
4. DC Channel : total more than 20 customers
NB : 450 pcs/M (->600), MB :100 pcs/M , and FRU 350 pcs/M.
Capacity
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CEU Commitment
• CEU are committed to its customers but also to its employees offering them up to the minute training on the very different aspects of the computer systems with which they work.
• CEU has recognised that we need to keep costs down to enable us to be the most competitive service provider, as such we have an in-house trainer who has gained the required level, and can offer the employees on the job training.
Human Resources
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PRODUCTIVITY
• Compal realise that productivity can be affected when there are excessive absences
• We are committed to the training programme and we cross train all our employees so that no stage of the procedure would suffer should there be any absence issues – this ensures we complete on time every time.
Human Resources
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NEXT STEP
• As you can see Compal Europe UK LTD are committed to being the No 1 Service Provider throughout the whole of Europe
• We are more than able to complete the specified tasks asked of us by our Service User’s on time every time.
• Our reputation in the field of Service Repairs is continuously growing and as such we as an organisation are continuously training and updating our employees to the highest standards.
Human Resources
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Material Management
• Forecasting Process• Forecast for three months
• Order for the first two months
• Third month is for vendor's buffer reference
Calculating Factors:
Install base - Sales
Daily average use
Fluctuation
Delivery lead time from vendor
Current inventory
Current open order
• General lead time from TPE : 45 days
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• Inventory Management• Weekly inventory report, including general stock status report and slow moving reports
• Weekly FA reports, related to Part Use Reports
• Model Schedule (Compal Website)
• Synchronise with Monthly forecast
• The Inventory level review weekly
Material Management
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• Warehouse Management• Material Requirement Planning - Inventory Stock Status, BOM
• Material Usage Planning - Third Parties Material Requirements
• Inventory Control
• Purchase Order
• Receipts & Inspection
• Discrepancy
• Storage Management
• Parts Service Management
• Physical Inventory
• Slow Moving & Idle Material Management
Material Management
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Engineering & Quality Control
• Quality Management System• Awarded ISO9001:2000 certification in September 2003
• Continuous Improvement Plan
• Close-Loop Procedure (Problem Report Form)
• Controlled Documented Policies & Procedures - Capture best practice and accumulate knowledge to continually improve. All documents available on the Intranet.
• Internal Audits• Internal Audits
• Execute corrective/preventive actions from the Audit findings
• Results - continued development/evolution of QMS
• Out Of Box Audit• Perform OBA on repaired items before returning to customer/Stores
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ECO Process• ECO data stored on Lotus Note Server (old system)
• ISPD – New web based system for downloading ECO data
• Check ISPD system for NEW ECO’s weekly
• Print-out ECO document & distribute to relevant departments
• Upload ECO data onto Intranet
Engineering & Quality Control
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Engineering & Quality Control
Contract ManagementDefine & Agree customer Requirements
RMACustomer Interface
Resource Management
Recruitment, Pay Reviews, Payroll, Training Records
Outsourcing/Supplier Management
Carrier, 3rd Party Repairs
Quality Management & Improvement
Maintain Quality System, Manage Internal Audit
CORE
Logistics
Receive Goods
Screening
FaultDiagnosis &Verification
Technical
Repair Process
Logistics
Shipping
QA
Final Test &Inspection
IT
NetworkHardwareSoftware
Maintenance
Stores
Managementof stores &
Parts
Admin
PurchasingSecretary Services
SupportServices
Finance
Generalinvoicing &accounts
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Engineering & Quality Control
• NPI Process• New Product Information collection
- Configuration of the Products sold to Customer
- Sales & total install base forecast (RMA parts forecast)
- Spare parts definition
- spare parts for 1st shipment for product launch
- Test Fixture
- Diagnose & testing process/system
- Training (for new products)
- Information/documents
- Contract ( Terms & Conditions)
- Labelling and packaging requirement
- Sample machine to for local service centre review
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• ESD environment• Follow ESD procedures as stated in the quality documentation
- All ESD sensitive areas have warning signs/labels
- All Worktops & benches have ESD mats and constant monitors
- All operators log & check their wrist straps daily
Engineering & Quality Control
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• Repair Documentation Process• A library containing repair history details (per make/model)
• Useful for new starters
• Direct communication/support with R&D and Manufacturing in Taiwan/China
• Repeat Repairs, TAT, NTF Process• Implement Close Loop, Preventive and Corrective Procedures to:
• limit repeat repairs and NTF
• meet/improve TAT
Engineering & Quality Control