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E-KICKSTART 10-14-2016
START-UP CULTURE FOR A WINNING TEAM
Tim Rettig – Intrust IT & Mark Homer – GNGF
@intrustIT | @gngfound
MARK HOMER
TIM RETTIG
• @gngfound
WHY CULTURE?
“Since 1998 the [Fortune Magazine]100 Best Companies have outperformed the S&P 500 index by a ratio of nearly 2 to 1”
“The best employers are better because more business leaders are focused on workplace culture as a competitive
tool.”HR leaders consider culture and engagement their number-
one challenge, according to a recent study by Deloitte University Press.
BETTER PERFORMANCE
WHY CULTURE?
• 54% of actively disengaged employees say they would consider taking a job with a different company for a raise of 20% or less
• Employees who are ‘engaged and thriving’ are 59% less likely to look for a job with a different organization in the next 12 months.
• Turnover typically costs about 20% (or more) of an employee’s annual salary
BETTER RETENTION
WHY DO PEOPLE LEAVE• Wrong fit for position (bad hiring)
• Don’t like their Manager
• Don’t see opportunities for promotion or growth
• Don’t feel appreciated
CULTURE IS MORE THAN HAVING BEER AND PING-PONG
…many companies have established a wide variety of perks from working from home to office gyms….However, these companies still fail to take into account the research. A Gallup poll showed that, even when workplaces offered benefits such as flextime and work-from-home opportunities, engagement predicted wellbeing above and beyond anything else. Employees prefer workplace wellbeing to material benefits.
REAL FEEDBACK FROM OUR TEAM…
“The overall work environment and type of work that I am doing on a daily basis are very desirable to me. The fact that our work is positively impacting several people's lives is something that motivates me every day.”
“The company culture. I feel like everyone cares about the company and each others success.”
“Autonomy to get work done without micromanagement or excessive oversight. I'm accountable for my own success.”
NOT ONCE WAS ANY OF THIS MENTIONED
• Unlimited Vacation• Beer:30 Friday• Ping-pong table
• Dog-Friendly Office• 401k match• Health Benefits
Can you answer:
“What are you doing to make sure
your team is engaged?”
COMPANY GOALS AND VALUES• How does the employee’s goals and values
align with your company’s goals and values?
HIRE FOR VALUE FIT • You must know your company values before you can hire to
them
• Create multiple questions for each value
• Why have they left other jobs?
• Involve as many people in hiring as you can
• Skills can be taught - Culture/Value-fit often cannot
+People
-People
-Results +Results
DrivingCulture
The Culture Quad
Apathetic
Culture
Maternal
Culture
Integrated
Culture
RESULTS THROUGH TRANSPARENCYTicket Company Name Last
NameFirst Name
Response Points Technician(s)
696326 Warren County Elderly Services Program
Burke Ann 100 CHolden
695087 Franklin City Schools Irgens Craig 100 AWeastBScholl
699990 Miami Township Ryan Jennifer 100 MErtel700315 5ME Massman
nBob Very polite! 75 MErtel
699293 National HVAC Services Hack Vicky 75 MErtel700427 Kelly Brothers Kelly Stephe
n 100 AWeast
700462 Kelly Brothers Kelly Stephen
100 MSanta
700382 Carlisle and Finch Banks Chrissy 100 JStidd700009 Aronoff Rosen & Hunt Co. Frietch Nancy 100 BScholl699990 Miami Township Ryan Jennifer 100 MErtel699265 UFCW Benefits & Pensions Hilbert Juanita Andy was very patient and professional. A
delight to work with.100 AWeast
698073 Westminster Financial Securities
Fahey Cecile Just to let you know, Matt Erter was very helpful, patient and professional. He is truly an asset to your team.
100 MErtel
THE TWELVE ELEMENTS
“Based on Gallup’s ten
million work place interviews – the
largest worldwide study of
employee engagement.”
CREATE YOUR OWN SURVEY
OUR INITIAL RESULTS
5. My supervisor, or someone at work, seems to care about me as a person.
2. I have the materials and equipment I need to do my work effectively.
1. I know what is expected of me at work
3. At work, I have the opportunity to do what I do best every day.
9. My co-workers are committed to doing quality work.
12. This last year, I have had opportunities at work to learn and grow.
6. There is someone at work who encourages my development.
8. The mission and/or purpose of my comapany makes me feel like my job is important.
10. I have a best friend at work (someone I trust I can confide in).
7. At work my opinions seem to count.
11. In the last six months, someone at work has talked to me about my progress.
4. In the last seven days, I have received recognition or praise for doing good work.
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 54.61
4.57
4.52
4.48
4.43
4.39
4.26
4.17
4.17
3.96
3.87
3.77
IMPROVEMENTS1.Better recognition
• Companywide “Appreciation Circle”• Daily “Woots” in Morning Huddle• Quarterly Recognition Awards
2.More timely feedback• Upgraded review system• Weekly one-on-ones with manager
3.Ability to affect change• Weekly one-on-ones with manager• Implemented online feedback system• Monthly companywide meeting with “AMA” session
BEST PLACES TO WORK
Finalist:201120122013201420152016
ORGANIZED BY THE BUSINESS JOURNALS
DATA COLLECTED BY QUANTUM
2015 RESULTS
2015 RESULTS
2015 RESULTS
BPTW YEAR TO YEAR COMPARISON
2012 2013 2014 2015
89.92
96.36
93.24 93.35
91.42
93.32 93.21
92
97
Intrust IT Average Finalist Winner
2015 RESULTS SUMMARY
YEARLY FEEDBACK ISN’T ENOUGH
WEEKLY OFFICEVIBE SURVEYS
ENGAGEMENT 2.0Open Book Management
GREAT GAME OF BUSINESS
2017 PROJECT
HOLACRACY
INTRUST 2020 GOAL
RESOURCES• Books:
• Traction - http://amzn.to/2dM50cC • Get a Grip - http://amzn.to/2e9sSm7 • A Stake in the Outcome - http://amzn.to/2dkG4pA • The Great Game of Business - http://amzn.to/2dJychP • The 4 Disciplines of Execution - http://amzn.to/2dJxD7W• The Advantage - http://amzn.to/2dkFhVr • Delivering Happiness - http://amzn.to/2e9rvnm • Scaling up - http://amzn.to/2erUpCp (for bigger
companies)
• Tools• OfficeVibe - https://www.officevibe.com - Tim & Mark
both use• 15Five - https://www.15five.com/ • Hey Taco - https://www.heytaco.chat/ - integrates with
Slack• Bonusly - https://bonus.ly/
• Organizations:• Aileron - http://www.aileron.org/• EO - http://www.eocincinnati.com/• GGOB - http://greatgame.com/• Goering Center -
https://business.uc.edu/centers/goering.html• Holacracy - http://www.holacracy.org/• National Center for Employee Ownership -
http://www.esop.org/
• Hiring• TopGrading - http://www.topgrading.com/• Disc Profile - http://www.thediscpersonalitytest.com/• Wonderlic - http://www.wonderlic.com/
Questions?
THANK YOUTim Rettig – Intrust IT
https://www.linkedin.com/in/timrettig | @timrettig
Mark Homer – GNGFhttps://www.linkedin.com/in/markhomer | @mark_homer
@intrustIT | @gngfound