Configuring Compliance Recording with CISCO Workforce Optimization
Configuring Recording + WF CR ➢ Overview of How to
setup Network Recording➢ Quick Overview WFM Configuration➢ Trade off and deployment decisions!
Configuring Recording➢ Chose Recording Format ➛ SPAN ➛ Server ➛ Network (i.e. Built in Bridge)
➢ Media Source ➛ Gateway (Trunk side) ➛ IOS M Train for Media Forking ➛ Phone (Extension side)
Configuration Tasks - CUCM➢ System Parameters ➛Notification ➛Agent or Caller or both ➛BiB set to On for default, device overrides!➢ SIP Trunk ➛From CUCM to Gateway ➛From CUCM to Recorder ➛Check Security Profile for Transport UDP➢ Configure JTAPI User + CTI Permissions
System, Service Parameters
System, Cluster Parameters
System, Cluster ParametersBuilt in Bridge
SIP Trunk Security Profile Config
Configuration Tasks➢Configure Dial Pattern, partition, CSS➢Configure a Recording Profile➢Configure Users to be members of CTI
Configuration Tasks - Devices
Configuration - Directory Number
Configuration - Recording Profile
Configuration - Recording Profile
Configuration - Recording Profile
Configuration - Recording Profile
Configuration - Recording Profile
Basic System Configuration
Basic System Configuration
Cisco Unified CC Database
Cisco Unified CCX Administration
Cisco Unified CCX Administration -Password Management
Cisco Unified CCX Administration -Password Management
Cisco Unified CCX Administration -Telephony Groups
Cisco Unified CCX Administration -Enterprise Settings
Cisco Unified CCX Administration -VoIP Devices
Cisco Unified Workforce Login
Cisco Unified Workforce Install Plugins
Cisco Unified Workforce Plugins Correct URL
Cisco Unified Workforce Plugins Correct URL
Cisco Unified Workforce Web Interface
Cisco Unified Workforce Dashboard
www.DrVoip.com 877-378-6471