Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
JD Edwards World Presentation
Cool Functionality to Make Your Life Easier System-Wide
Jane Damsgard Oracle JDE World Support March 19, 2015
Oracle Confidential – Internal/Restricted/Highly Restricted
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Let’s See…. *Data Source is A9.3.1.2
Slide 1 of 173
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
The “World” Is In Your Hands…
5
General
Accounting
Accounts
Receivable
Payroll
Accounts
Payable
Address Book
Inventory
Procurement
Sales
Manufacturing
Tech
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Add Tech Plus Sales Functionality
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tech Plus Inventory/Procurement Functionality
8
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Add Tech Plus Financials/AB Functionality
9
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
“World” Is In Your Hands…
10
HEY!
Don’t Forget Me!
WE CAN…
I am the coolest!
No Pick Me!!
I’m Your Guy!
TOGETHER! WORK
You should have
picked me!
Me first!
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
• Reduce the need to modify base code in order to provide integrations, localizations, customizations and partner exits
• Provide the ability to “tailor” applications with minimal coding requirements making it easier to stay on current release
Objective
World Extensibility
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
• Externalized calls to extended application functionality
• Rules driven based on user defined conditions at specific application events
• Reduces need to maintain modify base code
• Reduces or eliminates reapplying localizations / customizations from one release to another where extensibility is applied
A8.1 – A9.3
Extensibility
• Delivered User Defined Exits in A8.1 Release
• Provided the ability to select a User Defined Exit
off of F24
• Define Program to Call, Version and pass up to
10 parameters
• A9.3 expanded to allow calling an external process
and passing the parameters to that external process
• External Process could be a URL
• Requires User to initiate the process via F24 and
then selecting the process
A9.3.1
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
World Interoperability – Electronic Document Delivery & BI Publisher
• Traditional methods of report generation are cumbersome and costly. How can these methods be modernized?
• How to reduce costs of maintaining and paying for a 3rd party report writing & output management packages?
• How can reporting become better for management decisions rather than sifting through reams of transactional data?
Challenge
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Batch export
• DREAM Writer, World Writer, FASTR, or STAR Reports
Optional bursting
Batch distribution
• Attach to email template or ad hoc
• Send to pre-defined lists or ad hoc address
• Transform XML
Route to BI Publisher
• Consume BIP API’s
Perform desired action as specified in EDD
EDD Delivers Actionable Information
BI Publisher
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Bursting Leveraging EDD
Plus PDF Security
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Approvals Management for Address Book • WS: 00a: Address Book Approvals Management (Doc ID 1585891.1)
• The JD Edwards World Approvals Management system
• Powerful, highly configurable
• Manage activity within your Address Book system.
• Define the rules according to the fields you want to monitor in any field comprised of files in the related to the Address Book system (Ex files: F0101, F0111, F0115, F0401, F0301, F0030, F010513, F01018)
– Define conditions (rules) such as a change in mailing name, credit limit or tax ID that triggers the creation of an approval request.
• Upon Activation of Approvals Management
– Any change to any of the address book files, including additions and deletions, triggers the creation of a transaction in the Approvals Transaction Header File (F00A11),
– Can be displayed on the Transaction Workbench (P00A11)
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Related Address Overview 36+ addresses
UDC 01/RA - designate code for specific address type, such as insurance, property owner, tax authority, etc.
New Related Address table (F01017)
Access Related Addresses from Address Book Revisions
Conversion program
Convert F0101 related A/B to F01017
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
New Related Address File F01017
Prior to A91 we used the F0101 for related addresses
F0101 alternate Address fields converted to F01017 – AN81, AN82, AN83, AN84, AN86
Separate file keyed by:
Address Book Number
Related Address Code (UDC table 01/RA)
Used primarily in conjunction with the following fields in the F0301:
“Send Statements to” field (STTO)
“Send Invoice to” field (SITO)
“Ship to” or “Sold to” field (RLAB)
Server program XS01017 used to retrieve related address when called from application
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Consolidation Code Overview
Groups associated Address Book numbers
Consolidation Codes stored in file F01016
Optional use of Business Unit for Business Unit Security
Inactive Status
Global position reporting
Report select by CNCD
Inquiry selection by CNCD
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Socio-Economic Information
• New data file F01014
• Maintains statistical information on companies or individuals
• Flexible to work with your business needs
• Basic generic fields are provided for your use
• Predefined examples that can be changed
• 30 User Defined fields can be used • 30 Category Codes available for use
• DV01 – DV30 utilizing UDC tables
• Report P01435 available to print the data held in file F01014
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
User Reserved Data
• New file F0155
• Information stored on the Address Book Number
• Flexible user defined fields to meet the needs of your business
• Keys to file include:
– Address Book Number
– Who’s Who Line Number (for future use)
– User Reserved Type (UDC – 00/T1)
• Various types of fields can be used:
• Alpha-numeric
• Numeric
• Date
• Category Codes specific to User Reserved information
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
User Reserved Category Codes
Ability to use up to 10 Category Codes –
00/R1, 00/R2, 00/R3, 00/R4, 00/R5, 00/R6, 00/R7, 00/R8, 00/R9, 00/R0
User Defined and flexible for various User Reserved types
Examples: 00/R1-00/R3 for Insurance information, 00/R4-00/R6 for Training information, etc…
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
User Reserved Data
Processing Option determines what type code to default on video
Vocabulary Overrides for V0155 can be used to customize the generic labels for the video fields
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 63
Generic Exits Set up the exits to direct you to… URLs Word Docs PDFs Docs on the IFS Spreadsheets
Address Book
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 64
Docs on IFS / Plus – Receive Error if no Permission
Word Document
Google Map - URL
PDF Document
Xcel Document
AB- Generic Exits
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
World A9.3 - Inventory
Results…
Efficiency & Usability of programs
Data Flow
Data Integrity
How?
New processing option to update item location G/L class code when item branch is changed.
New processing options for inventory transactions (Issues, transfers, adjustments, reclassifications) allowing use of only specified document type.
New processing option for item master to prohibit changes to primary unit of measure.
Processing option, function key exits, import/export functionality
Why?
Increase efficiency, improve data integrity, and allows for cross system functionality and range of productivity
Customer driven enhancements.
• What? G/L class code integrity.
Protect document types on inventory transactions.
Prohibit changes to primary UOM.
Skip to item Number P46024
User Defined Data Access & Import UDD
Flash Message Toggle P41200
Access Transfer Order Entry P4021
Display GL Class P41544
Export Cardex
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Item Master Z Files WS: 41: Z-Files Creating Item Master F4101 records in Batch Mode (P4101Z P41026Z) (Doc ID 1275831.1)
• Import your data from outside systems
• Update many records easily
• Utilize not only the Item Master Z file but also much more in Z file
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Item Master with Generic Exit Function
Example:
• Add a URL to an item description. The URL can link to the internet or area on your system.
• Click and you can link to picture and/or see a description of the item
• See Document 1478037.1 A9.3 Generic Exit Functions to learn more
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Sales & Procurement EDI/Automation of Direct Ship /Transfer Order Distribution and Supply Processes
Results…
Reduction in manual data entry.
Faster, more accurate order generation.
Elimination of customizations.
How?
Create direct ship or transfer orders in batch mode:
• Set processing options for batch order generation.
• Add appropriate data to EDI or Z-files.
• Note: Do not flag these options at the same time.
Why?
Automate order entry process, increase efficiency and improve data integrity.
• What? Create direct ship & transfer orders in batch mode using the Batch Order Create program.
For partial shipments, detail order lines will split on both the sales and purchase sides of the direct ship order to maintain integrity.
Enable copy order function and order templates for faster manual entry of direct ship orders.
Transfer order program will now accept line type W for automatic generation of work order in the supply branch.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Approvals Management Approvals Management for Purchase Orders in A9.2 and Newer Releases (Doc ID 889689.1)
• The new functionality is more robust and flexible and provides tighter control over approvals. It is coded to system 00A – Approvals Management.
Base approvals on data in these files
Info that can trigger an approval?
Can require approvals by order
or line level or both
Designate approvers by group,
route or individual
Email Notifications Interactively or via
Batch using Electronic Document Delivery
(EDD)
Approvals
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
PO Management– Direct Ship /Transfer Orders New processing options for P40211Z allows users to:
•Define the sales order types for which to create related purchase orders (for example, SD)
•Add default values for the new purchase orders
•Designate whether the Ship-To Address on the purchase order defaults from the PO header branch
•Define transfer order types
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Direct Ship /Transfer Orders – Working With the Order
• From Receipts P4312, work with Direct Shipments in sales and auto - confirm shipment of the order
• From ship confirm P4205, flag an option to control your direct ship orders
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Purchase Order with Generic Exit Function
Example:
• Add a URL to an item description. The URL can link to the internet or area on your system.
• Right click and you can link to picture and/or see a description of the item
• See Document 1478037.1 A9.3 Generic Exit Functions to learn more
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
User Defined Data - UDD
• HOW Does it Work?
• Access from function keys and processing options behind programs
• Populate fields on the fly or default user defined information from behind the scenes
• Information flows with
each transaction
Ex. From sales order to invoice print, through EDI and back – same data
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
User Defined Data - UDD User-Defined Data for Distribution (Doc ID 858973.1) – Introduced Release 9.2
• WHAT Is It?
• Accommodates Electronic Data Interchange (EDI) clients to store trading partner specific data applicable to each transaction. But… ALL customers can take advantage!
• Repository of nine new files and hundred plus new fields added to store information in any manner you define!
• WHY?
• Store extra data related to Inventory, Sales & Purchase Orders, and Shipments
• Track valuable customer information in a repository that follows your order flow
F42016 – Sales Order Header User-Defined Data F42116 – Sales Order Detail User-Defined Data F43016 – Purchase Order Header User-Defined Data F43116 – Purchase Order Detail User-Defined Data F42156 – Shipment User-Defined Data F03016 – Customer User-Defined Data F04016 – Supplier User-Defined Data F41166 – Item Master User-Defined Data F41266 – Item Branch User-Defined Data
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
User Defined Data – UDD Cool Things to Know!
• All User – Defined Information!
• Inactivate and Override Fields
• Define Default Fields for Files
• Define Required Fields
• Maintain UDD information by Group
Set Up and Key Fields
• Generate Errors for Incorrect
Information
• Validates existence of
customer/supplier as well as item/item
& branch records
• Maintain more than one set of user
defined data for customer, supplier,
item, order and shipment via key fields
• Functional with multi-currency
• Functional for sales, inventory,
purchasing and related EDI
transactions
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Transfer Order: Sales Order P42565 and PO Print P43500 BI Publisher / EDD/ XML
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
A931 / EDI / Updates to Receiving Advice Inbound 861 P47071
Results…
Inventory does not go negative
Reduction in manual data entry.
Faster, more accurate order generation.
Data Integrity sales and purchase orders with partial receipts
Automatic shipment confirmation of a sales order line
Elimination of customizations.
How?
Receive purchase orders via batch mode:
• Add appropriate data to EDI or Z-files.
Why?
Increase efficiency, improve data integrity, and allows for cross system functionality and range of productivity
• What? Lot Number expiration date
Direct Ship and/or Related Purchase Order functionality
Do not allow negative inventory
Reversal of Receipt (map by LNID, AREC or FREC, and NLIN and URAB)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Receipt Routing – Track Your Inventory From Shipment to Receipt Doc ID 626632.1
• Invoke receipt routing from ship confirm P4205 for transfer orders
• Maintain visibility of transfer orders by placing product in receipt routing at the receiving branch when confirming shipment at supplying branch
• Journals Entries written as material moves from step-to-step
• DMAAIs 4370 & 4375
• Payment Authorized at Any step and Pay for Items
Prior to Receipt Into Stock
• Disposition Setup – Hit F6
• G/L is added so Disposition DMAAI 4375 can create debit to expense account and credit RNV
• Voucher Match immediately after disposition
• If item returned, quantity eligible for receipt again
• New requested date is calculated on the purchase
• Journals Entries written as material moves
from step-to-step, DMAAIs 4370 & 4375
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Receipt Routing – Operation Ledger Inquiry
• Track where
and what your inventory is doing from beginning to end!
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
PO/Receipt/Voucher Summary Inquiry P43260
• View all info related to specific PO and its line number
• Includes corresponding receipts, landed cost, receipt routing, and vouchers.
• Available Option exits to Cardex, open receipts and journal entries included.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Export Cardex F4111
As of Release 9.3.1
• Export records to IFS
• Email or print out information to users for reconciliation
• From P4111 use F24 to Export to IFS File
•Enabled to XML
• Note other programs are also XMl enabled Y/N
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
A931 / EDI / Updates to Invoice with Receipt Match Inbound 810 P470412
Results…
No Error 2548 for partial matches – The quantity you are trying to match is greater than the quantity that is open for the line
New field NLIN tracks number of receivers during the receipts process and is used in Voucher matching.
Reduction in manual data entry, faster, more accurate order generation, data integrity
Elimination of customizations.
How?
Match multiple partials receipts using information from the NLIN field
Add appropriate data to EDI or Z-files.
Why?
Increase efficiency, improve data integrity, and allows for multiple receipts against the same purchase order line mirror interactive program functionality
• What? Match against multiple receipts for same purchase order line.
The NLIN (Number of Lines) replaces URAB (User Reserved Number) when using partial receipts.
Process multiple matches against receipts as does the Interactive program P4314 Voucher Match
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
EDI Error Notification - P4771 EDI Error Notification (Doc ID 858992.1)
• Automatic distribution of email to group or an individual re EDI errors
• Identify Errors to trigger emails
• Set up Email templates
• Set up system to purge EDI record in error
• Quickly notify trading partner of issue to correct and resend data
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Prevent Creation of A/P Vouchers by Line Type
HOW Does it Work?
• Set your Order Line Type P40205 A/P interface flag = N
• At Voucher Match P4314 or P470412, no JE’s are created and 0 PV is created
• A Match Type 2 record is
written to the F43121
Receiver file
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
What’s new to assist with Inventory/ GL Reconciliation?
Summary Availability report displays zero & negative on-hand balances P41702
G/L Class Code Integrity/G/L Class Code Automatic Update
New Purchase Order/Receipts/Voucher summary Inquiry and Report
G/L Transaction without Item Ledger Transactions Report P41572
View & Report Outside Operations Open Receipts with
Purchasing, Work Order and Item Ledger Detail
Item Ledger allows inquiring by Original Order and Document Number
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Batch Process from the Financials Side
• Understand the batch file processes
• Know the required fields
• Give tips on working with batch files
• Know where to find process documents
NOTE: This presentation is for customers on release A9.2 and higher and will not address technical set up concerning Import/Export, for example setting up the IFS directory. See technical documentation for system set up.
88
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Overview of the Batch File Processes
• Menu G00PCIE option 2 - Batch Import-Template Create
• Populate template with data, save as .csv
Create & Populate Template
Spreadsheets
• Menu G00PCIE option 3 - Batch Import-CSV or Excel XML
• Verify data uploaded to Z or Z1 file
Import (Upload)
to Z or Z1 file • Menu G04311, G03311, G01313 or G0101Z
• Verify the data in the physical files
Process Data
89
NOTE: This presentation is for customers on release A9.2 and higher and will not address technical
set up concerning Import/Export, for example setting up the IFS directory. See technical
documentation for system set up.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Create and Populate Data on Spreadsheet
90
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Create the Template Spreadsheet
91
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Populate Data on the Spreadsheet
92
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Header Fields vs. Detail Fields
93
Header Fields in F0311Z1 begin with VJED…
Header Fields in F0911Z1 begin with VNED…
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Formatting Fields
94
G/L Date
Amount
Account Number
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Required Detail Fields
95
• F0311Z1 and F0411Z1
– Address Number (VJAN8/VLAN8)
– G/L Date (VJDGJ/VLDGJ)
– Company (VJCO/VLCO)
– Gross Amount (VJAG/VLAG)
• Other fields to consider:
– Invoice Date (VJDIVJ/VLDIVJ)
– Pay Item (VJSFX/VLSFX)
• F0911Z1
– G/L Date (VNDGJ)
– Account Number (VNANI)
– Amount (VNAA)
• Other fields to consider:
– Explanation (VNEXA)
– Line Number (VNJELN)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Bringing in multiple lines
96
Multiple Journal Entry Lines (F0911Z1):
Multiple Pay Items (F0311Z1):
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Saving Data on the Spreadsheet
97
1. Save each of the spreadsheets in Excel to retain formatting
2. When changes are complete, save as .csv format just prior to importing to the iSeries
3. When saving and then exiting out of the .csv answer Yes to the first message on the save and No to the second message when you exit out of the spreadsheet
1 1
1
1
1 3
3
2
TIP: Do not reopen the .csv prior to uploading since all formatting will be lost. If you need to review what is in the .csv right click on it and use Notepad or Wordpad.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Electronic Document Delivery in Financials
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Electronic Document Delivery (EDD) - Menu G00E
Distribution Profile - required for distributing and bursting reports/forms to multiple recipients
Email Template – optional - enhances the look of the email
Transformation Templates – xml to pdf
Email Client - send ad hoc email
EDD Workbench – status of the job
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Email Template
F6 - Using Generic Text for the Body
Text
Using a Text Document in the IFS
Directory
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Transformation Templates Electronic Document Delivery Additional Set up for Bursting
The output file name will be the Template File if
using BIP API’s The output file
name will be the
Output File if
using World
API’s.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
DREAM Writer Considerations Exporting Report -
Export parms:
Import Export File name
Enabled Y/N = Y
Bursting Report -
Distribution/Bursting parms:
Enabled Y/N = Y
Valid Dist Profile
Email Template (optional)
Transformation Template:
Optional for World
Required for BIP
Bursting Parm:
1 - World API’s
2 – BIP API’s
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Payment Process in Accounts Payable
Vouchers Received Payment Group Created
Write Payment Payment Updated and Posted to
G/L
EFT/xml
Payment data
written to the
F04572x files
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Payment formats Using Bursting
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
A/P payment formats/files
• Bursting Payment Notifications via World:
• P04572B - BACS (F04572B)
• P04572L3 - Belgium (F04572L3)
• P04572SP – SEPA (F04572SP)
• P04572T1 - PPD Format (F04572T)
• P04572T2 – CTX Format (F04572T)
• P04572T3 – IAT Format (F04572T)
• XML Formatted Payment Data:
• P04572X – XML Formatted Payment Info (F04572X)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
XML Format for Payment Data – P04572X Set up - Create rtf check
template
Write Payment – creates xml data in F04572X
Send xml data to IFS:
Copy Bank Tape File to Tape – P0457
Option 5 next to member of F04572X
Print checks in Enterprise Edition of BI Publisher – use check template
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Creating and Modifying the Rich Text Format (RTF) Template
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Modifying RTF Template with Word Plug In
Load Data from XML in IFS Directory
Create the following:
•Repeating Group
•Add Fields for header portion
•Use Table Wizard for detail
•Insert total fields
•Add any literal text
SAVE!!
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Payment Reminder XML data loaded and fields available
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
A Myriad of Links Where to look..
– BI Publisher Training
• A variety of in-class and online (self-paced) courses on BI Publisher.
– BI Publisher Demo Library
• A collection of recordings on how to create common layout elements in RTF & PDF templates.
– BI Publisher Youtube
• Oracle BI Publisher Channel.
– BI Publisher Desktop
• Download 32bit if your Office is 32bit and 64bit if your Office is 64bit (need 64bit Java).
– Online Flash Demos
• A9.2/A9.3 Import/Export EDD BIP Setup Online Demos (Doc ID 1475181.1)
Oracle Confidential – Internal/Restricted/Highly Restricted
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Other Helpful Documents
124
• Net Change for A9.3 for each system http://docs.oracle.com/cd/E26228_01/doc.93/e29591/software_updates.htm#WEANC107
• A9.3 Manufacturing Enhancements (Doc ID 1432365.1)
• World A9.3 Enhancements to Inventory Management (Doc ID 1446468.1)
• World A9.3 Enhancements to Procurement (Doc ID 1446441.1)
• World A9.3 Enhancements to Sales Order Management (Doc ID 1446410.1)
• World A9.3 Enhancements to Advanced Pricing (Doc ID 1451682.1)
• In My Oracle Support… Search on ‘Information Center Purchasing’ Or Ex: Technical, Sales,
Accounts Payable to find additional information on each system
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
NEW! EnterpriseOne and World Support blogs Stay in the loop! Get real-time information
• Located on My Oracle Support Community in the Support Blogs
• Or, locate them using your favorite search engine such as Google, Yahoo, Bing…
• Learn more about following the blog and getting notifications on doc 1939031.1
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Quicker Service Request (SR) Resolution My Oracle Support enhancements for quicker issue resolution
– Find targeted solutions while logging SRs with NEW Guided Resolutions
• Narrows down the issue and guides you to a recommended solution when creating an SR.
– Reduce SR resolution times with NEW SR Data Collection (SRDC)
• Provides a consistent set of required data (e.g. logs, screenprints) to help shorten the time it takes to clarify issues and resolve SRs.
– Increase solution collaboration by leveraging the NEW Chat Feature
• In My Oracle Support, a support engineer can now instant message you about your SR.