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APROJECT REPORT
ON
INTERNATIONAL FREIGHT FORWARDING SALES &
MARKETING.
At COMMITTED CARGO CARE PVT LTD.
Submitted toJiwaji University
Gwalior
For the fulfillment of the award of
Bachelor of Business Administration(2011-2014)
Submitted by
000..
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PREFACE
I did my summerPerformanceat the INTERNATIONAL FREIGHT FORWARDING SALES &
MARKETINGThe topic allotted to me wasPerformance& Management The 8 week study
was conducted under the guidance of Mr. Rakesh Arora (external guide) and____________________(internal guide)
During the first few weeks I was asked to collect matter of relevance on the assigned
topic This particularly involved Performance& Management at the different levels and
how far they can be practically implemented in the organization
The next step involved understanding thePerformanceprocess at the Crompton Greaves
Limited.
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DECLARATION
I student of BBA V semester Prestige Institute Of Management,
Gwalior declare that all the information, facts and figures presented in this report are
actually based on my experience & my open market research During The Project
INTERNATIONAL FREIGHT FORWARDING SALES & MARKETING.
With Special References To - COMMITTED CARGO CARE PVT LTD. I assure
that this project is the result of my own sincere efforts and has not been submitted in any
other institute for the award of any degree or diploma.
Date: -
Place: - BBA VTH SEM
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ACKNOWLEDGEMENT
Project Report is a combined effort including this one also, so I
would like to thank all who have helped me completion of this report purposeful.
I am cardinally grateful to Mr. ,Performance Manager Gwalior. I also
want to thank Prof. .. assisting me incompletion of this survey.
Further I would like to thanks to all of my Teachers, Staff Members, Library Members,
and Friends for their valuable support and advices which helps me a lot to completing
this survey purposeful.
Date: - .
Place: - BBA VTH SEM
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CERTIFICATE OF FACULTY GUIDE
This is to certify that Mr. /Ms......................................... student of................programhas completed his/her summerPerformanceof.......................weeks (from............. to.............) and prepared this report under my guidance.( Performance ofCrompton Greaves Limited ).
(signature.) Name:Prof. AmitabhMaheshwari
Faculty guide
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TABLE OF CONTENTS
TOPIC
1.1 History of the organization & its objectives
1.2 Organization Structure
1.3 Financial Performance
1.4 Personnel Polices
1.5 Product and Operations
1.6 Layout and Quality Control
1.7 Marketing
1.8 Strength Weakness
1.9 Special Points
Chapter -1 introduction
Introduction of the concept
Chapter -2 object of the study
Chapter-3results and discussion
Chapter -4 suggestion and implication
Chapter-5 conclusion
Reference
Annexure
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1.1History of the organization & its objectives
A freight forwarder, forwarder, orforwarding agent is a person or company that organizes
shipments for individuals or other companies and may also act as acarrier.A forwarder is often not
active as a carrier and acts only as an agent, in other words as a third-party (non-asset-
based)logisticsprovider that dispatches shipments via asset-based carriers and that books or otherwise
arranges space for these shipments. Carrier types includeships,airplanes,trucks, andrailroads.
Freight forwarders typically arrangecargomovement to an international destination. Also referred to
as international freight forwarders, they have the expertise that allows them to prepare and process the
documentation and perform related activities pertaining to international shipments. Some of the typical
information reviewed by a freight forwarder is the commercial invoice, shipper's export
declaration,bill of ladingand other documents required by the carrier or country ofexport,import,
or transshipment. Much of this information is now processed in apaperless environment.
The FIATA short-hand description of the freight forwarder as the 'Architect of Transport' illustrates
clearly the commercial position of the forwarder relative to his client. In Europe there are forwarders
that specialise in 'niche' areas such as Railfreight and collection and deliveries around a large port. The
latter are called Hafen(port) Spediteure (Port Forwarders). A forwarder in some countries may
sometimes deal only with domestic traffic and never handle international traffic.
1.1INDUSTRY PROFILElogistics in India don't differ too markedly from logistics anywhere else in the world. It's the the art andscience of managing and controlling the flow of goods, products, services, energy, information andpeople from the origin point to the destination point. It includes the proper combination of severalactivities such as material handling, warehousing, and information, for the purpose of ensuring supplyof the right product, at the right time, at the right place, for a right cost in the right condition.
India spends 13 percent of its Gross Domestic Product (GDP) on logistics as opposed to the usual
practice of 10 percent by other developing nations. The Indian economy is striving for improvements in
the field of logistics and supply chain management to gain the competitive edge in today's worldwideeconomy. The Indian government has favored the logistics market of India by making some helpful
plans and policies to assist in its growth.
There are several events organized for the promotion of logistics in India which are focused in their
approach and relevant to the business solutions besides providing a solid platform for allowing people
http://en.wikipedia.org/wiki/Common_carrierhttp://en.wikipedia.org/wiki/Common_carrierhttp://en.wikipedia.org/wiki/Common_carrierhttp://en.wikipedia.org/wiki/Logisticshttp://en.wikipedia.org/wiki/Logisticshttp://en.wikipedia.org/wiki/Logisticshttp://en.wikipedia.org/wiki/Shipshttp://en.wikipedia.org/wiki/Shipshttp://en.wikipedia.org/wiki/Shipshttp://en.wikipedia.org/wiki/Fixed-wing_aircrafthttp://en.wikipedia.org/wiki/Fixed-wing_aircrafthttp://en.wikipedia.org/wiki/Fixed-wing_aircrafthttp://en.wikipedia.org/wiki/Truckhttp://en.wikipedia.org/wiki/Truckhttp://en.wikipedia.org/wiki/Truckhttp://en.wikipedia.org/wiki/Railroadhttp://en.wikipedia.org/wiki/Railroadhttp://en.wikipedia.org/wiki/Railroadhttp://en.wikipedia.org/wiki/Cargohttp://en.wikipedia.org/wiki/Cargohttp://en.wikipedia.org/wiki/Cargohttp://en.wikipedia.org/wiki/Bill_of_ladinghttp://en.wikipedia.org/wiki/Bill_of_ladinghttp://en.wikipedia.org/wiki/Bill_of_ladinghttp://en.wikipedia.org/wiki/Exporthttp://en.wikipedia.org/wiki/Exporthttp://en.wikipedia.org/wiki/Exporthttp://en.wikipedia.org/wiki/International_tradehttp://en.wikipedia.org/wiki/International_tradehttp://en.wikipedia.org/wiki/International_tradehttp://en.wikipedia.org/wiki/Paperless_officehttp://en.wikipedia.org/wiki/Paperless_officehttp://en.wikipedia.org/wiki/Paperless_officehttp://en.wikipedia.org/wiki/Paperless_officehttp://en.wikipedia.org/wiki/International_tradehttp://en.wikipedia.org/wiki/Exporthttp://en.wikipedia.org/wiki/Bill_of_ladinghttp://en.wikipedia.org/wiki/Cargohttp://en.wikipedia.org/wiki/Railroadhttp://en.wikipedia.org/wiki/Truckhttp://en.wikipedia.org/wiki/Fixed-wing_aircrafthttp://en.wikipedia.org/wiki/Shipshttp://en.wikipedia.org/wiki/Logisticshttp://en.wikipedia.org/wiki/Common_carrier7/27/2019 Copy of Copy of A
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from a wide industry spectrum to meet and provide business within themselves from all over the
country. This has been an emphatic source of providing business solutions and their development.
Several global third party logistics providers (3PLs) have already started developing their operations
and service networks in India with a purpose to explore the rampant Indian economy.
India is being treated as the destination of the future in the field of logistical service providers all over
the globe. Indian logistical market players have started to gear up and position themselves in the global
scenario. The true potential of these service providers is yet to be realized. India is keen to offer
transportation and logistical service to grow itself as an emerging marketplace. The key sectors include
fashion, gems, jewelry, pharmaceuticals, precision tools and engineering goods, all of which need
special shipping provisions.
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1.2Organization Structure
Committed Group was FOUNDED IN 1998, by a group of professionals having more
than three decades of experience in the freight forwarding industry.
An ISO 9001:2008 Company Incorporated Head Quarter in the national capital Delhi,
India and specializes in handling Import & Export Cargo. Earning and maintaining a
reputation for dependable and complete worldwide cargo movement solutions with the
motto Customer Pride achieved this longevity in the volatile cargo industry.
MR.YASHPAL
(DIRECTOR)
MR.NITIN
(DIRECTOR)
MR.BADRI
(GENERAL
MANAGER)
(MS..RASHMI
) ACCOUNTS
AND
FINANCE
MR.ANKUR
MR.MANISH
(HR DEPT)
MR.GYANENDRA
(MR.PRADEE
P)DOCUMENTA
TIONDEPARTMEN
T
MS. SONAM
MS.SUDHA
MS.NEHA
(MKTG.HEAD)
MR.MANISH
(ASS.MK.EX.)
(MR.MANOJ)AIR CARGO
DEPARTMEN
T
(MS.UMESH)SEA CARGO
DEPARTMEN
T
(SURENDRA)
WAREHOUSI
NGDEPARTMEN
T
MR.RAVI
(AIR IMPORT)
MR.BATRA
(CUSTOMER
SUPPORT
MR.RAJEEV
(DIRECTOR)
MR.SUJEEET
(ASST.DIR)
MR.NARENDRA
(DIRECTOR)
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Committed Group has established its hub at Delhi, Mumbai, Chennai, Jaipur, Ludhiana,
Shanghai, Toronto, Los Angeles and a reliable network of associate offices in India and
world over and is specialized in forwarding of cargos choosing the most convenient and
cost effective transportation method by air, courier, sea and truck any time & anywhere
around the globe.
Committed Group management has the right mix of experience and commitment and is
fast to adapt to new emerging technology. Its well-established network and tracking
software enables to provide fast and reliable information to its client.
We are accredited member of FIATA , The Air Cargo Agent Association of India(ACAAI), International Air Transport Association(IATA).
2.2 GROWTH AND DEVELOPMENT OF THE ORGANIZATION
COMMITTED GROUP, a name synonymous with high quality service, and endowed
with an earnest desire to endeavor to maintain standards and to carve for itself a niche in
the echelons of the Cargo Industry.
To be focused as a pro-active cargo gateway by anticipating and reacting to each stage
of a shipment's transit with commitment and to experience strategic growth of a highly
respected and recognized cargo company in the Industry.
The Operational team at Committed Group comprising of more than 100 in-house
trained energetic and aggressive group of employees with several years of experience in
the international freight forwarding plus an protracted experience in the reputable
shipping lines and airlines.
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Thus, with strong gamut of professional from cargo industry under one roof help
Committed Group to adopt the "Total Freight Management" approach, a feature of
which is the handling of client cargo on a door-to-door basis. This approach ensures the
correct management of cargo in a cost-efficient and professional way at competitive
price and feels Committed Group is the RIGHT PARTNER FOR YOU.
2.3 PRESENT STATUS OF THE ORGANIZATION
COMMITTED GROUP Is on the path of Success for provide the best services on
competitive Air freight and Sea freight to the customers in the field of International
freight Forwarding as well as domestic forwarding. IN Present Situation we are in The
List Of Top TEN Air Freight Service Provider.
We have Excellent contacts with Airlines (such as Fedex, Air India, British Airways
,Virgin, Thai, Jet Airways, Air Asia ,Malaysian. GULF, KOREAN,
KINGFISHER,ALLIED CARGO, etc), Shipping line(such as MSC, Hyundai, Sea sky
Shipping. Hamburg, MOL etc).
We provide the Air Freight Service mostly for these countries :
U.S.A, U.K, Italy, Srilanka, Brazil, Japan, China, Denmark, France, Dubai Iran,
Iraq, GERMANY etc.
Now the turnover of COMMITTED CARGO CARE has been increased by 25% fromthe last two year. In present the company is looking for more nominated business (we
already have 25nomination) , to adding more engineerings goods exporter in their
company.
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We are also making effort to promote the COMMITTED CARGO CARE through the
Business channels such as Tradeindia.com, exportersindia.com, indiamart.com etc.
In present the company is getting excellence and enhancing its business in all over the
world.
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1.3 Financial Performance
Financial Improvement and Audit Readiness (FIAR)The Department of Defense (DoD) is committed to having fully auditable financial statements by 2017, thedeadline established by Congress in the National Defense Authorization Act of 2010. In addition, Secretary
Panetta outlined an accelerated goal of achieving an auditable Statement of Budgetary Resources (SBR) forGeneral Funds in 2014. The Department is:
Using a streamlined approach that focuses on improving and auditing the information most often used tomanage.
Holding leaders accountable to achieve long and short-term FIAR goals through a governance process.
Providing funding to DoD Components to improve systems, processes, and controls.The Department manages financial improvement activities through the FIAR Plan, which provides the strategy,methodology, and means for monitoring progress to achieve Congress' audit readiness requirement. The FIARPlan also advances the Department's fiscal stewardship and improves the financial information needed tomanage the Department.
The FIAR Plan organizes and prioritizes the financial improvement efforts of the Military Departments andDefense Agencies (the Components). It ensures the Components' Financial Improvement Plans are aligned withthe business transformation initiatives and systems modernization efforts identified in the Enterprise TransitionPlan (ETP). Integration with the ETP is essential because audit readiness cannot be achieved by most of theComponents until system improvements identified in the ETP are successfully completed.
Since 2005, when the FIAR Plan was first issued, much has been accomplished to improve financialmanagement. Although DoD cannot produce auditable financial statements today, the Department effectivelymanages its budgets, appropriations and expenditures, as verified by its ability to effectively support the nation'swarfighters and worldwide operations.
FIAR Goals and PrioritiesThe FIAR strategy has evolved and matured since the plan was first issued in 2005. Its evolution, based onlessons learned, now encompasses the breadth of process, control, and system improvements, and more fullyaddresses internal control testing and remediation efforts. This strategy supports the portion of the Office of theUSD(C) mission to:
Improve business and financial processes, controls, systems and data to achieve accurate, reliable and timely financial and
managerial information for decision makers and citizens.
The Department's FIAR goals in support of this mission are to: Achieve and sustain audit readiness.
Achieve and sustain unqualified assurance on effectiveness of internal controls.
Attain Federal Financial Management Improvement Act (FFMIA) compliance
financial managementsystems that support effective financial management.
The FIAR Plan priorities were directed by the USD(C) and require the Components to first focus on improvingprocesses, controls, and systems supporting information most often used to manage the Department. This is thestarting point for achieving the goal of obtaining auditable financial statements, beginning with the SBR. Toachieve that objective, the USD(C) assigned a high priority to:
Budgetary information Mission critical asset information.
Budgetary Information
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Budgetary information is the first priority because of its importance to daily decisions made across theDepartment (e.g., status of funds received, obligated and expended). By focusing improvement activity onbudgetary information and ensuring it is timely and accurately produced, the Department will accomplish theUSD(C) objective to improve information most often used by management. It also supports the goal of obtainingauditable financial statements starting with the Statement of Budgetary Resources (SBR) for General Funds bythe end of CY 2014.
The benefits of focusing improvement efforts on budgetary information and the SBR include: Improving the visibility of budgetary transactions resulting in more effective use of resources,
Providing for operational efficiencies through more readily available and accurate cost and financialinformation,
Improving fiscal stewardship (ensures that funds appropriated, expended and recorded are reportedaccurately, reliably and timely),
Improving budget processes and controls (reduces Antideficiency Act violations), and
Linking fund execution to the President's Budget (more consistency with the financial environment).
Mission Critical Asset InformationThe second priority focuses improvement and audit readiness work on information essential to effectivelymanage the Department's mission critical assets. For purposes of this priority, mission critical assets include:
Military Equipment (e.g., ships, aircraft, combat vehicles)
Real Property (e.g., land, buildings, structures, utilities)
Inventory (e.g., rations, supplies, spare parts, fuel)
Operating Materials and Supplies (e.g., ammunition, munitions)
General Equipment (e.g., training equipment, special tooling and test equipment, shipyard cranes)
The benefits of focusing improvement efforts on mission critical asset information include:
Moving the Department closer to achieving its long-standing goal of total asset visibility.
More reliable and accurate logistics supply chain and inventory systems.
Improved ability to timely acquire, maintain and retire assets.
More effective utilization of assets.
Better control over assets preventing their misuse, theft or loss.
Reducing unnecessary reordering.
Accomplishing this priority will not only improve important management information, it will also move theDepartment closer to auditability as existence and completeness of assets are two of the five financial statementassertions that auditors test in a full financial statement audit.
Financial Performance Improvement Accomplishments
The Department has made measured progress in improving financial information and in achieving fullauditability, as demonstrated by the financial statement audit opinions identified below:
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FY 2011 Unqualified Audit Opinions:
U.S. Army Corps of Engineers Civil Works
Defense Contract Audit Agency
Defense Commissary Agency
Defense Finance and Accounting Service
Defense Information Systems Agency Working Capital Fund
Military Retirement Fund
Office of the Inspector General
TRICARE Management Activity - Contract Resource Management
FY 2011 Qualified Audit Opinion:
Medicare-Eligible Retiree Health Care Fund
The organizations with unqualified audit opinions received over $110 billion in budgetary resources in FY 2011,which is more than the budgetary resources under audit in 13 of the 24 individual Chief Financial Officers (CFO)Act Federal agencies.
The DoD expects the unqualified audit opinions to carry forward through FY 2012 and future years. Otheraccomplishments for FY 2011 include:
Army, Navy, and Air Force received unqualified examination opinions on Appropriations Received audit
readiness assertions.
Army asserted audit readiness of General Fund Enterprise Business System (GFEBS), an EnterpriseResource Planning (ERP) system, Wave 1 sites.
Navy asserted audit readiness of the E-2D Advanced Hawkeye Major Defense Acquisition Program.
Air Force received an unqualified examination opinion on the Fund Balance with Treasury reconciliationprocess audit readiness assertion.
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1.4 Personnel Polices
The Australian Home Care Occupational Health and Safety Policy outlines our commitment to prevent
illness and injury through the provision and maintenance of a healthy and safe working environment.
Read the Policy
Client Rights and Responsibilities
At Australian Home Care we clearly outline our Care Recipients' rights, so you know what to expect
from our Support Workers. We also ask our Care Recipients to abide by a series of responsibilities.
More Information
Privacy
Our Privacy Policy outlines our commitment to respect the confidentiality of personal information.
More Information
Complaints and Grievances Policy
Our Complaints and Grievances Policy ensures that feedback from Care Recipients, family members
and case managers is listened to and acted upon. In accordance with Home and Community Care
(HACC) Standards, all Care Recipients and their representatives have the right to have complaints
investigated objectively, without fear of retribution
http://www.ahcs.org.au/?q=node/52http://www.ahcs.org.au/?q=node/52http://www.ahcs.org.au/?q=node/53http://www.ahcs.org.au/?q=node/53http://www.ahcs.org.au/?q=node/50http://www.ahcs.org.au/?q=node/50http://www.ahcs.org.au/?q=node/50http://www.ahcs.org.au/?q=node/53http://www.ahcs.org.au/?q=node/527/27/2019 Copy of Copy of A
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1.5 Product and Operations
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1.6 Layout and Quality Control
OUR SEA FREIGHT FORWARDING SERVICES INCLUDE:
Sea Freight Forwarder
Warehousing Services, Distribution and delivery Door to Door delivery
Custom brokerage
L.C.L Consolidation.
F.C.L Consolidation.
Order follow-up tracking systems.
Supply chain tracking systems.
Factory Stuffing.
Multi-Model Transport Operators.
Infrastructure and Services Facilities at all sea ports and Dry Parts.
MANAGEMENT
PinkCity Logistics are being managed efficiently by a team of well experienced and professionally
qualified personnel in their respective fields of activity. The company's management comprises of
Directors and Managers who are having vast experience in shipping and allied activities, cargo
operations and general business management.
QUALITY
We provide multidisciplinary and comprehensive professional services that enable our clients to
succeed across a wide range of goals regardless of size, scope or complexity. We have the professionals
and expertise knowledge to understand the dynamics of your business and the services to support your
entire supply chain with integrated end-to-end solution from procurement and pick-up of raw materials
to the delivery at your customers doorstep. The understanding of our professionals of every aspect of
logistics coupled with sophisticated technology work together to create a facility that provides
innovative and unusual solutions.
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OUR SERVICES
We offer a comprehensive range of services that are customized to suit the needs and wants of
our clients. Our services include :
Sea Freight Forwarding
Air Freight Forwarding
Cargo Warehousing
Custom Clearance - Import/Export
Cargo Consolidation Services
Transportation
Door to Door Delivery
Multimodel Transport Services
OUR TEAM
We also have highly motivated and experience staff to handle the marketing Operations, documentation
and accounting matters and also who have gained experience working in prestigious shipping agency
houses.
Through careful planning. A state of the art computerized system and the flexibility of our knowledge
staff. We strive to meet each individual clients needs.
Our staff is committed to giving our customers exceptional service standards. The same people who
contributed to our success will continue to dedicate themselves to ensure complete customer
satisfaction.
http://www.gclshipping.com/sea-freight-forwarding.htmlhttp://www.gclshipping.com/air-freight-forwarding.htmlhttp://www.gclshipping.com/cargo-warehousing.htmlhttp://www.gclshipping.com/cargo-warehousing.html#custom-clearancehttp://www.gclshipping.com/cargo-warehousing.html#cargo-consolidationhttp://www.gclshipping.com/cargo-warehousing.html#transportationhttp://www.gclshipping.com/cargo-warehousing.html#door-to-door-deliveryhttp://www.gclshipping.com/cargo-warehousing.html#multimodel-transport-serviceshttp://www.gclshipping.com/cargo-warehousing.html#multimodel-transport-serviceshttp://www.gclshipping.com/cargo-warehousing.html#door-to-door-deliveryhttp://www.gclshipping.com/cargo-warehousing.html#transportationhttp://www.gclshipping.com/cargo-warehousing.html#cargo-consolidationhttp://www.gclshipping.com/cargo-warehousing.html#custom-clearancehttp://www.gclshipping.com/cargo-warehousing.htmlhttp://www.gclshipping.com/air-freight-forwarding.htmlhttp://www.gclshipping.com/sea-freight-forwarding.html7/27/2019 Copy of Copy of A
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MAKING AND PREPARATION OF QUOTATIONS
As it is said efficient running of the firm depends upon
a. Price of the product
b. Product quality and
c. Promotion of the of the product
Keeping this is in mind the firm should charge the pricesfor these services According to the
competition and market size. So for this the prices for the services should be well planned so that it
attracts exporters/importers to do business.
Below are the charges that a logistics firm charges exporters/importers for supplying goods from one
point of origin to another point of discharge .
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1.8 Strength Weakness
STRENGTH:
a. Own licensed CHA to clear inbound and outbound consignments.
b. Is a member ofIATA to service air consignments.c. Provides own transport facilities for import/export of cargo with their own trailers and delivery
vans.
d. Own warehousing facility and licensed multi model operator to issues HBL for shipments world
wide.
e. Has network in all major port, ICDs, Gateway ports.
f. Equipped with latest communication techniques for fast and timely flow of information.
g. One of the freight forwarding companies to provide consolidation services through agency
networks.
h. Maintains good rapport and relation with all ports, custom, licensing authorities and shipping
lines
WEAKNESSPink city logistics ltd. also has some weakness that the company should take care off so as to remove
hindrances in their smooth functioning.
SOME OF THEM ARE -:
a. Though the company has CHA license it is not very pro-active in Clearance, now the era is of
fierce competition and being just active will not work the firm has to be pro- active in clearance
of cargo to be economical in terms of Time.
b. The company has the IATA license, but lacks in building special Airfreight agreements with
airlines.
c. Though the company has the warehousing facility but does not have any warehouse for
Perishable Cargo.
d. Lack of understanding business promotion requirements.
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OPPURTUNITY:
a. Significant money being pumped into new and improved infrastructure which creates lot of
opportunities for logistics service provider.
b. Another great opportunity for the Indian logistics firm is entrance of Retail giants such as wall
mart, bharti airtel etc.., fast growing manufacturing sector, increase in merchandise trade will
surely witness explosive growth in years to come.
THREAT:
a. One of the biggest threat to freight forwarding companys is airline company contacting directly
there customer booking of shipments.
b. Terrorism and geographical terms can any time hamper and become a matter of concern for thelogistics industry.
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1.9 Special Points
OUR SERVICES (COMMITED CARGO CARE PVT LTD.)
AIR FREIGHT FORWARDING & CONSOLIDATION
EXPRESS SERVI CE
OCEAN FREIGHT FORWARDERS
CUSTOM BROKERS & CONSULTANTS
PROJECT FORWARDERS
EXHI BI TION FORWARDER
STORAGE AND WAREHOUSING
DANGEROUS GOODS HANDL ING & FORWARDING
TRUCKING (WITHIN I NDIA)
TRANSPORTATION I NSURANCE (MARINE & GOODS IN TRANSIT)
COURIER SERVICES (INTERNATIONAL AND DOMESTIC)
COMPETITORS SERVICES (CMG WORLDWIDE)
AIR FREIGHT FORWARDING & CONSOLI DATION(EXPORT AND IMPORT)
EXPRESS SERVI CE
OCEAN FREIGHT FORWARDERS(EXPORT AND IMPORT)
STORAGE AND WAREHOUSING
COSTOM CLEARANCE
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CHAPTER -1
INTRODUCTION
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1.INTRODUCTION
There are over one million businesses in India. They all have to arrange for the smooth flow of goods
and services among other businesses and the Indian consumers, as well as among other businesses and
consumers worldwide. While all businesses have logistics requirements, manufacturing, wholesalingand retailing are the most logistics-intensive sectors. Together they employ half of the work force, and
they are the largest customers of firms that provide logistics services logistics
The prospects for logistics are very strong, with demand being fueled by two leading trends: the
increasing importance of logistics and supply chain management in overall business strategies, and the
increasing acceptance of outsourcing as a business practice.
Earlier reports pointed out that logistics continued to attract a low client in India. This industry has
suffered from inadequate infrastructure problems, complex tax laws, and insufficient technological
aids. Fragmented nature of the domestic industry could be reason for it as there are number of players
offering only one or two services out of several products comprising transportation, warehousing,
freight forwarding, shipping services.
Weak transport infrastructure is holding back the development of the logistics industry, and thereby
acts as a road block to the progress of this sector.
The poor infrastructure facilities such as road, regulatory system, unorganized warehouses has always
Hampered the growth and smooth functioning of the supply chain system. Also was the problem of
congestion in Indian ports and airports of handling volumes higher than their full capacity.
But now the Logistics industry is poised to grow as new companies are increasingly opting to out
source their logistics requirement to specialize service providers.
India is already a heavy weight globally in the service sectors. Logistics industry makes up 10% to
20% of the GDP. Indias container trade has been growing at around 15% over past five year which
means logistics service will be growing at a multiple rate, probably around 20% per year.
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Logistics industry is poised for a significant growth in coming years As new companies, especially in
the automotive, pharmaceutical, manufacturing, and FMCG sectors are increasingly opting to out
source their logistics requirements to specialized service providers.
Now the logistics industry is expected to grow in high double digits rates for both outsourced and
domestic logistics in India. Previously, the condition for logistics condition in India was not that great.
India was a disorganized market and nothing can be predicted.
Logistics industry predicts the double digit growth rates,with GDP growing at over 9% per year and the
manufacturing sector enjoying good growth,
The Indian logistics industry is an inflection point and is expected to reach a market size of over $125
bn in year 2010.
With collective economic interaction of growing per capita disposable income, fast growing
manufacturing and retailing sectors ,increasing merchandise trade, infrastructure investment by the
government, both Indian Logistic and 3PL sector of this market is set to witness explosive growth. To
avoid congestion at ports and airport terminal expansion of port and terminal is taking place to avoid
congestion.
India spends on logistics activities equivalent to 13% of its GDP which is higher than that of the
developed nations. The key reason for this is the relatively higher level of inefficiencies in the system
with lower average trucking speed , higher turn around time and high cost of administrative delays.
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Introduction of the concept
LOGISTICS IS DIVERSIFIED INTO DIFFERENT AREAS:
- Transportation
- Warehousing- Inventory mgt.
- Packing and unitisation
- Information and communication
A complete logistics take place when all these diversifications of logistics are worked upon with
proper planning and management. Logistic companies are committed to fulfill the commitment made
by their service user to fulfill the commitment made by them to their consumer/client. The logical
starting point is to understand how logistical competency contribution to marketing performance. Firm
guided by marketing opportunity view strategy, customer requirement as the motivational behind all
activities. The objectives of market initiates is to penetrate specific market and generate profitability
transaction. The marketing concept advocates the identification of specific customer needs and then
responds to those specific needs by focusing available resource to uniquely satisfy those customer
requirements. The impact of logistics on customer need not be passive. Alternative method of delivery
is available to achieve significant different level of inventory availability and lead time is desired
through the supply chain. Logistics competency is a tangible way to attract customer that place
premium on time and place related performance.
WORKING OF INTERNATONAL FREIGHT FORWARDING
INTERNATIONAL FREIGHT FORWARDING can takes place through air and
ocean.Understanding of both is necessary aspect to make your process efficient.
First we look at forwarding of cargo through Air:
IN CASE OF EXPORT:-
1. QUOTATIONS: - provided by the shipping company to the customer (exporter) to form clarity
between customer/shipper/ exporter on the rates that will be charged by the shipping firm on the
exporter on the export of goods. This is the first step taken by shipping company to attract a
client. If the customer (Exporter) finds the Offer reasonable by the shipper he confirms to do
business.
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2. DOCUMENT RECEIVING: - On getting the conformation from the exporter the shipping
company ask for documents from the exporter such as in voice, packing l ist*.
*These documents give a clear idea to the shipper on the quantity
a) Total price, nature of goods etc.
3. Opening up ofdocket and issue job number.
1. CARGO RECEIVING: - after the documents have been received from the Exporter then the
Shipper asks the exporter to release the goods. The Exporter will then bring the Goods and unload it in
shipping company Warehouse e also brings in the Gate pass/delivery chal lanon which he takes the
receipt from shipping company.
2. BOOKING WITH AIRLINE:- After the cargo being received the good is then booked with
Airline
3. AIRWAY BILL PREPARED: - After the cargo is booked in airline airway bill is prepared by
the shipping agent. The airway bill set is provided by the airline. The number of copies is different with
different airline.
4. MOVEMENT OF GOODS TO CUSTOMS: - once the air way bill is prepared the goods is being
forwarded to customs for clearance.
Document required by customs are :-
a. General invoice
b. Packing list.
Some documents are required by the customs on the benefits claimed
by the expor ter; it differs from shipper to shipper.
5. HAND OVER THE GOODS TO AIRLINE: - once the goods get cleared from customs the
cargo is then handed over to airline with following documents:-
a. Completed air way bill set.(Excluding shipper and agents copy)
b. Security declaration signed and stamped by shipping company
c. Commercial invoice and packing list.(for airline and consignee)
d. Airway bill copy for the consignee.
*The shi pper copy wil l go to the expor ter and the agents copy wil l be retained by shi pping company.
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6. BILLING: - shipment charges charged to the shipper/exporter when the good have been
handed over to airline the charges are charged to shipper.
7. PRE ALERT: - a follow up process given to the agent at the receiving end, which continues till
the consignment, is delivered.
IN CASE OF IMPORT:
In case of Import shipping company has 2 cases:
1. AS A CUSTOM CLEARING AGENT--: here in this condition the shipping company is sole
responsible for getting the goods cleared for filing bill of entry,getting the good cleared and
handing over the Goods to the buyer on payment by him certain chargers.
2. IN THIS CASE THE SHIPPER IS NOT RESPONSIBLE FOR FILING BILL OF
ENTRY and get the goods custom cleared he just releases the document to the agent of
consignee.
IMPORT PRICES
1. QUOTATIONS -: Given to buyer on request presenting necessary charges and rates for getting
the cargo cleared from custom and responsibility of obtaining the cargo from Airport Authority.
If the buyer finds the rate reasonable he gives the shipper the approval to coordinate with his
agent abroad and ship the goods.
2. COORDINATE with your agent abroad and ask him to coordinate with the supplier and send
the consignment.3. PRE-ALERT -: if consignment booked pre alert given by the agent, it contains all the
information about the shipment by agent such as container number, vessel number, port of
destination, HABL No, MABL No etc.
4. FOLLOW UP WITH AIRLINES -: Track and trace the consignment, ask the Air line when
the consignment is going to reach.
5. COLLECT DOCUMENT AND DELIVERY REPORT FROM AIRLINE OFFICE -:
a. When the consignment reaches the port of destination the shipping company collects the
documents such as house airway bill etc and the delivery report to release the
consignment from the airport.
6. CARGO ARRIVAL NOTICE (CAN) TO THE CONSIGNEE: When the cargo is received
then arrival notice is sent to the buyer.
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7. BILL OF ENTRY FILING FOR CUSTOM CLEARANCE -: if the buyer doesnt have any
other agent he asks the shipping agent to get the goods Clear from customs and file bill of entry
and if the buyer has any other agent for custom clearance buyer just pays the charges of
shipment and gets the shipment documents transferred to his agent.
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CHAPTER -2
OBJECT OF THE STUDY
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OBJECT OF THE STUDY
To find out the effective and fast services that can be offered to the customer.
To understand the problems during transportation.
Study the communication service in the organization.
Find out the potential customer for the organization.
To satisfy the customer needs
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CHAPTER-3
RESULTS AND DISCUSSION
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GROWTH CHART ANNUAL TURNOVER OF PINKCITY LOGISTICS LTD.
FROM FY 2003-2009:Years (Rs. In crore)
20032004 14
20042005 20
20052006 24
20062007 22.6
20072008 28
20082009 32
The above graph shows the sea export for the past three years for the period of six month, fromApril to September
The sea export in the year 2007 for a period of six months was Rs. 1220516 In the year 2008, for the same period the export was Rs. 2320501 The sea export in the year 2009, for six months was Rs. 3267690 It shows a increasing trend in the sea export for the last three years.
1228516
2320581
3267968
0
500000
1000000
1500000
2000000
2500000
3000000
3500000
Apr07-Sep07 Apr08-Sep08 Apr09-Sep09
Sea Export
Sea ExportCXC
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The sea export has increased nearly at a rate of 90% and 50% for the year 2008 and 2009respectively.
Using the trend analysis, the sea export for the year 2010 can be predicted to be more than Rs.6000000, with a growth rate of more than 50% from the year 2009.
The above graph shows the air export for the past three years for the period of six month, from
April to September
The Air export in the year 2007 for a period of six months was Rs. 441210
In the year 2008, for the same period the export was Rs. 1472027
The sea export in the year 2009, for six months was Rs. 1909465
It shows a increasing trend in the air export for the last three years.
The Air export has increased at a rate of 300% and 25% for the year 2008 and 2009
respectively.
Using the trend analysis, the sea export for the year 2010 can be predicted to be more than Rs.
3000000, with a growth rate of more than 50% from the year 2009.
441210
1472027
1909465
0
200000
400000
600000
800000
1000000
1200000
1400000
1600000
1800000
2000000
Apr07-Sep07 Apr08-Sep08 Apr09-Sep09
Air Export
Air Export
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The above graph shows the air import for the past three years for the period of six month, from
April of September
The air import in the year 2007 for a period of six months was Rs. 121481
In the year 2008, for the same period the import was Rs. 346083
The air import in the year 2009, for six months was Rs. 262458
It shows a increasing trend in the air import for the last three years.
The Air import has increased nearly at a rate of 90% and 50% for the year 2008 and 2009
respectively.
Using the trend analysis, the sea export for the year 2010 can be predicted to be more than Rs.
6000000, with a growth rate of more than 50% from the year 2009.
0
50000
100000
150000
200000
250000
300000
350000
Apr07-Sep07 Apr08-Sep08 Apr09-Sep09
Air Import
Air Import
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The above graph shows the sea import for the past three years for the period of six month, from
April to September
The sea import in the year 2007 for a period of six months was Rs. 87730
In the year 2008, for the same period the sea import was Rs. 76518
The sea import in the year 2009, for six months was Rs. 178802
It shows a increasing trend in the sea import for the last three years.
The sea import has decreased nearly at a rate of 15% and has increased at a rate of 130% for the
year 2008 and 2009 respectively.
Using the trend analysis, the sea import for the year 2010 can be predicted to be more than Rs.
300000, with a growth rate of more than 75% from the year 2009.
8773976518
178802
0
20000
40000
60000
80000
100000
120000
140000
160000180000
Apr07-Sep07 Apr08-Sep08 Apr09-Sep09
Sea Import
Sea Import
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CHAPTER -4
SUGGESTION AND IMPLICATION
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According to my study it was found that India container trade is growing, huge amount is being
pumped in Indian manufacturing, automotive and retail sector which means the logistics service will be
growing at a multiple rate, and will demand significant opportunities for the logistics industry and will
play a important role in world economic trade.
So, after studying all the necessary aspects about logistics industry and after doing my summers
internship in PINKCITY LOGISTICS LTD. for two months in operations and I have drawn some
recommendation for the organization -:
1. A logistics provider should have the expertise and global connectivity to manage cargo from the
time it leaves to delivery destination to customer location. So they are required to establish or
attract more Business connectivity to untapped countries where PinkCity doesnt have any
partner.
2. Pinkcity logistics ltd. to make it presence felt and to optimize performance it must operate in
coordinated manner.
3. Logistics is the department where the company is in direct contact with the customers hence the
forwarding agent is the representative of the Company, so to satisfy the customers and maintain
a long lasting Business relationship with the company in this fierce competition and keep on
satisfying there customers in maintaining and sustaining Competition.
4. Another important aspect PinkCity should keep in line is that it should match the service with
there capabilities, they should identify their resources and then plan what they can do to keep
themselves satisfied as well as there customers.
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CHAPTER-5
CONCLUSION
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CONCLUSIONS
According to PINKCITY LOGISTICS LTD., India Container Trade is growing, huge amount is being
pumped in Indian manufacturing, automotive and retail sector which means the logistics service will be
growing at a multiple rate, and will demand significant opportunities for the logistics industry and will
play a important role in world economic trade.
The necessary aspects about logistics industry and in PINKCITY LOGISTICS LTD. in operations and
marketing and export and import procedure of cargo i.e. freight forwarding system used in an
organization.
India is one of the fastest growing logistics market in the world and so is the PINKCITY LOGISTICS
LTD. It is also fast emerging freight forwarders in the country. The main objective is to ensure thatconsignments are delivered safely with proper custom clearance and remain economical to its
customers.
A logistics provider should have the expertise and global connectivity to manage cargo from the time it
leaves to delivery destination to customer location. So they are required to establish or attract more
Business connectivity to untapped countries where Pinkcity doesnt have any partner. Pinkcity
logistics ltd. to make it presence felt and to optimize performance it must operate in coordinated
manner.
Pinkcity shipping also got associated with their global partner which was a great achievement on their
part. It has all over the world from Australia, Africa, Europe, Far East, Middle East, UK, USA etc. This
association provides uniform standard of services from and to these areas while executing jobs of
varied nature keeping in mind the flexibility required due to ever changing demands. The business
partner of Pinkcity also has dedicated customs clearing personnel in nearly in all 120 countries where it
operates to assist with customer shipments. These advantages help in faster transit times, custom
clearance, effective tracking of shipments and simplified billing to customer. Pinkcity now with its
global partner operates in various hubs, gateways, warehouse and terminals which allows for rapid and
efficient movement of shipments resulting in fast reliable and cost effective service to thousands of
customer world wide.
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BIBLIOGRAPHY
BOOKS / JOURNALS
J Donald and J David Closs, Logistical Management, Tata Mc Graw Publication
Khurana P. K, Export management
Cargo Talk Journal
Times Shipping line journal
WEBSITES
www.logisticsworld.com
www.export911.com
www.shipping.nic.in
www.cargotalk.in
www.etshipping
www.googlesearchengine.com
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ANNEXURE
DOCUMENTS REQUIRED AT THE TIME OF FREIGHT FORWARDING AND CUSTOM
CLEARANCE
1. Invoice
2. Packing List
3. Certificate of Origin
4. Shipping Bill Check List
5. Airway Bill / Bill of Lading
6. Delivery Order (At the time of import when good is being handed over to the actualimporter)
7. Factory De-stuffing Bond