Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
January 28, 2015Columbia, SC
Tonya Chambers – People Investment, DHHSRandy Goruk - LeadersEdge360.com
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Presentation Objective
Share DHHS Experiences and Successes with Leadership
Development and Employee Engagement
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Background Challenges
Using EE As A Strategy
Results and Activities Discussion
Presentation Approach
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Engaged Employee
Employees that are engaged feel passionate
about their jobs, are committed to the organization, and put discretionary effort
into their work.
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
More ProductivityMore CreativeLess TurnoverHigh MoralePreferred Employer
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Purchase the most health for our citizens in need, at the least
possible cost to the taxpayer.
SCDHHS - Mission
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Engagement With The
Organization
Engagement With My Manager
Strategic Alignment Compet
ency (360)
High Performance
Employee Engagement Tool
How Do Employees Feel About The Organization
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Engagement With The
Organization
Engagement With My Manager
Strategic Alignment Compet
ency (360)
High Performance
Employee Engagement Tool
Is Employee Effort Focused In The Right
Direction
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Engagement With The
Organization
Engagement With My Manager
Strategic Alignment Compet
ency (360)
High Performance
Employee Engagement
How Do Employees Feel About Their Direct
Supervisor
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Engagement With The
Organization
Engagement With My Manager
Strategic Alignment Compet
ency (360)
High Performance
Employee Engagement Tool
Do Managers Have The Skills To Get The Job Done And Motivate
Employees
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Engagement With The
Organization
Engagement With My Manager
Strategic Alignment Compet
ency (360)
High Performance
Employee Engagement Tool
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Accountability
Communication
Compensation
Purpose and Direction
Quality and Customer
Focus
Respect for Employees
Empowerment Autonomy Fairness
Feedback Respect for Management
Stress and Workload
Teamwork and Cooperation
Opportunities for Growth
Organizational Effectiveness
Personal Expression Trust
Values Workplace and Resources Execution Leadership and
Motivation
20 – Engagement Categories
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Employee Engagement Survey
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Employee Engagement Survey
2014 - 1100 Participants
95%
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Employee Engagement Survey
We Have Data +++++
+400 – Pages Written Comments
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Our Executives Will Take Action Based On The Results of Survey
“Sorry, we've done surveys before, and nothing seems to come of it. As stated before, management talks a
good game, just no follow-through”.
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
34%
13%9%
9%
6%
6%
5%5%
4%3%
3%1%1% 1%
What Causes You the Most Stress or Frustra-tion at Work? (698 Comments)
Heavy or Unequal Workload
Management Disconnect or Issue
Communication
Co-workers
Equipment Issues
Other
Salary
Change in Programs or Procedures
Favoritism or Underappreciation
Customers
Inadequate Training
No Stress
Policy
No Comment
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Discouraged Cynical
Lack Motivation
High Performance
Unmotivated Basic Performance
Motivated, Need More Direction
Fully Disengaged
Lack Direction
Motivated, But Wasted
Effort
StrategicAlignment
Engagement ‘The Organization’
High
Low High
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Accountability
Communication
Compensation
Purpose and Direction
Quality and Customer
Focus
Respect for Employees
Empowerment Autonomy Fairness
Feedback Respect for Management
Stress and Workload
Teamwork and Cooperation
Opportunities for Growth
Organizational Effectiveness
Personal Expression Trust
Values Workplace and Resources Execution Leadership and
Motivation
20 – Engagement Categories
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Accountability
Communication
Compensation
Purpose and Direction
Quality and Customer
Focus
Respect for Employees
Empowerment Autonomy Fairness
Feedback Respect for Management
Stress and Workload
Teamwork and Cooperation
Opportunities for Growth
Organizational Effectiveness
Personal Expression Trust
Values Workplace and Resources Execution Leadership and
Motivation
20 – Engagement Categories
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Accountability
Communication
Compensation
Purpose and Direction
Quality and Customer
Focus
Respect for Employees
Empowerment Autonomy Fairness
Feedback Respect for Management
Stress and Workload
Teamwork and Cooperation
Opportunities for Growth
Organizational Effectiveness
Personal Expression Trust
Values Workplace and Resources Execution Leadership and
Motivation
20 – Engagement Categories
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Accountability
Communication
Compensation
Purpose and Direction
Quality and Customer
Focus
Respect for Employees
Empowerment Autonomy Fairness
Feedback Respect for Management
Stress and Workload
Teamwork and Cooperation
Opportunities for Growth
Organizational Effectiveness
Personal Expression Trust
Values Workplace and Resources Execution Leadership and
Motivation
20 – Engagement Categories
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Accountability
Communication
Compensation
Purpose and Direction
Quality and Customer
Focus
Respect for Employees
Empowerment Autonomy Fairness
Feedback Respect for Management
Stress and Workload
Teamwork and Cooperation
Opportunities for Growth
Organizational Effectiveness
Personal Expression Trust
Values Workplace and Resources Execution Leadership and
Motivation
20 – Engagement Categories
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Accountability
Communication
Compensation
Purpose and Direction
Quality and Customer
Focus
Respect for Employees
Empowerment Autonomy Fairness
Feedback Respect for Management
Stress and Workload
Teamwork and Cooperation
Opportunities for Growth
Organizational Effectiveness
Personal Expression Trust
Values Workplace and Resources Execution Leadership and
Motivation
20 – Engagement Categories
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Management Competency
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Management Competency
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Management Competency
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Survey Results Into Action
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Leadership Development Investment
Peer Exchang
e Continua
tion
Quarterly Leadershi
p Development Retreat
Focused Coachin
g
Leadership
Academy
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Leadership Development Investment
Peer Exchang
e Continua
tion
Quarterly Leadershi
p Development Retreat
Focused Coachin
g
Leadership
Academy
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Leadership Development Investment
Peer Exchang
e Continua
tion
Quarterly Leadershi
p Development Retreat
Focused Coachin
g
Leadership
Academy
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Team and Individual Coaching / Training
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Coaching and Training for leaders who want to bridge the gap
between average and exceptional
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Leadership Development Investment
Peer Exchang
e Continua
tion
Quarterly Leadershi
p Development Retreat
Focused Coachin
g
Leadership
Academy
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Leadership Development Investment
Peer Exchang
e Continua
tion
Quarterly Leadershi
p Development Retreat
Focused Coachin
g
Leadership
Academy
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Curriculum Based onEmployee Engagement
Survey Results
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.comMaking the Transition From Supervisor to Leader
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Randy GorukLeadersEdge360.com
1.800.308.4002
Questions
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
EE Survey Administration and Reporting
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
360° Survey Administration and Reporting
Copyright © 2011. The Randall Wade Group, LLC. All Rights Reserved . LeadersEdge360.com
Team and Individual Coaching / Training