Copyright statement
Copyright David Consiglio, Pattie Orr, and Andrew White, 2006.
This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.
What is MISO?
Merged Information Services Organizations Survey“The Bryn Mawr Survey”
A web-based quantitative survey designed to measure use and effectiveness for students, faculty, and staff of the services and resources of merged library and computing units
• Services
• Trends in skills
• Use of new technologies
• Future directions
• What services to stop
How Are We Doing?
Questions Asked by the MISO Survey
• What kinds of information technologies are faculty, staff, and
students using and with what levels of skill?
• How do faculty, staff, and students perceive the value of offeredservices, communication, and support?
• What is the preference of faculty, staff, and students forlearning about information technology?
• How do faculty, staff, and students prefer to solve problemsrelated to information technology?
• What obstacles do individuals face in their use of technology?
• What benchmarks for excellent information technology deliverycan be established for merged library and computing
organizations?
• First instrument developed at Bryn Mawr College 2004• MISO Developed in 2005 by 5 Pilot Schools
– Bryn Mawr College– Bates College– Middlebury College– University of Richmond– Wellesley College
• 15 Additional Schools in Spring 2006• Collaborative in nature• Project funded by pilot schools• Steering committee
– CIOs and survey team from the 5 original pilot schools– Encouraged and supported by CLIR
History of the Survey
University of Richmond– Patricia A. Schoknecht, PI* – Doug West, PI as of 12/05– Kathy Monday, VP for
Information Services
Bates College– Andrew W. White, PI – Gene Weimers, VP for Library
and Information Services
Bryn Mawr College– David M. Consiglio, PI– Elliott Shore, CIO &
Director of Libraries
Wellesley College– Pattie Orr, PI– Micheline Jedry, VP
Information Services and College Librarian
Middlebury College– Carol Peddie, PI – Barbara Doyle Wilch, Dean
of Library & Information Services
Fall 2005 Pilot
*Pat Schoknecht is now the CIO at Wagner College and continues to work on the survey administration.
Survey Timeline
• First met January 28, 2005 to begin process
– Multiple iterations
– Feedback from institutional colleagues
• Feb 2005 - Completion of first draft
• March-April 2005 - Focus groups
• Summer 2005 - Develop optional questions
• Fall 2005 - Implementation at pilot team schools
• Spring 2006 - Implementation 15 participant schools
2006 Survey Participants
Mills College
Mitchell College
Mt. Holyoke College
Rhodes College
Sewanee: the University of
the South
Wagner College
Wheaton College (MA)
Barnard College
Beloit College
Brandeis University
Bucknell College
Connecticut College
Dickinson College
Earlham College
Kenyon College
Survey Questions
• Three instruments developed
– Faculty
– Staff
– Students
• Three question categories
– Core
– Optional
– Local
• Six question types
• Eight service areas assessed
Sample Questions
• Core Question
– Over the course of a semester how often do you use the following services?• Course Management System (customized for each school)
– Responses: Never, Once or Twice a Semester, One to three times a month, One to three times a week, More than 3 times a week
• Optional Question– How strongly do you disagree or agree with the following statements with regards to
the ERP (customize for each school) support staff?• Friendly• Knowledgeable • Reliable• Responsive
– Responses: Disagree, Somewhat Disagree, Somewhat Agree, Agree, Not applicable
• Custom Question
– Over the course of a semester, on average, how often do you use the following services?
• Speech telephone directory assistance line (x4000)
– Responses: Never, Once or Twice a Semester, One to three times a month, One to three times a week, More than 3 times a week
Survey Logistics
• Full population of faculty and staff
• Sample 700 students (based on similar size populations)
• Confidential but not anonymous
• IRB approval required
• Information Sharing Agreement required
• Data administered by Bryn Mawr
Data Handling
• Participating institutions need approval from the survey development team before sharing any results of other institutions/ISA
• Participating schools need an IRB approval or exemption
• Participating institutions receive their own data as well as summary data across all institutions
• Institutional level data – share it, see it
• Data collected and administered through BMC
Using the Data
• Ways to manage comments-either end of the bell curve.
• Sharing data with staff and sharing with the community.
• How we’re parsing data-know your community.
Summing It Up
• Positive feedback
• Value of participation
• Addresses known need
• Provides benchmarks
• Flexible for individual institutions
Want to Learn More?
• http://misosurvey.org• Send Inquiries to: [email protected]