Cowa Hellas S.A. Company Profile
Company Profile Page 1 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Table of Contents
Facility Management .................................................................................................................... 2
Company profile ........................................................................................................................... 4
Cowa Hellas S.A. Organization Chart ........................................................................................... 5
Facility Management Services ...................................................................................................... 6
Regular Cleaning Service Group ................................................................................................................ 6 Regular Cleaning Services....................................................................................................................................... 6 Electrical Services ................................................................................................................................................... 6 Plumbing Services .................................................................................................................................................. 6 Waste and Waste Collection .................................................................................................................................. 6 Managing Consumable Materials .......................................................................................................................... 6
Other Services ........................................................................................................................................... 7 Initial Cleaning or Site Cleaning ............................................................................................................................. 7 Special cleaning ...................................................................................................................................................... 7 Window and Building Cleaner Cleaning ................................................................................................................. 7 Window Repair and Replacement ......................................................................................................................... 7 Disinfection services ............................................................................................................................................... 7 Gardening Services ................................................................................................................................................. 8 Security Services - Security ..................................................................................................................................... 8 Fire extinguishers ................................................................................................................................................... 8 Maintenance of Professional Air Conditioning Units............................................................................................. 8 Renovations ............................................................................................................................................................ 8 Pharmacy ................................................................................................................................................................ 9 Installation - WiFi Network Maintenance .............................................................................................................. 9 Catering .................................................................................................................................................................. 9
Comparative advantages ............................................................................................................ 10
Total Facility Management ...................................................................................................................... 10
Key Account Management ...................................................................................................................... 10
Nationwide Support ................................................................................................................................ 10
Mutuality In Business .............................................................................................................................. 10
Technological Specialization .................................................................................................................... 11
Stability & Legality ................................................................................................................................... 11
Reciprocity............................................................................................................................................... 11
Customer Segments .................................................................................................................... 12
Cowa Hellas S.A. Human Resources ........................................................................................... 13
Employees training ..................................................................................................................... 13
Supervision.................................................................................................................................. 14
Quality Management Systems ................................................................................................... 15
ISO 9001: 2015 Quality Management System ............................................................................... 15
ISO 14001: 2015 Environmental management system .................................................................... 15
OHSAS 18001: 2007 Occupational Health and Safety Management System ...................................... 15
Contact Information ................................................................................................................... 16
Company Profile Page 2 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Facility Management
Facility Management is an integrated building management system of an
organization which supports and improves the efficiency and effectiveness of
its core business through the integration of people, space, processes and
technology.
The history of Facility Management begins in the US in the 1950s and comes
from the US office environment, aiming to increase productivity in business
management and maintenance.
With the establishment of the Facility Management Institute in the 1970s,
science began to focus on facility management. This was followed by the
establishment of the National Facility Management Association (NFMA), which
in 1982 was renamed to the International Facility Management Association
(IFMA). A little later in the middle of the same decade, Facility Management
appears in Europe and promises to improve quality and economy on what is
not related to the customer’s core business. The gradual introduction of FM in
companies is taking place with science, and businesses opening up a field of
activity that is initially oriented towards the classical branches of technology,
infrastructure and commercial building management.
With an orientation of creating a common understanding of the terms, in
recent years process responsibility, service promotion and quality management
have determined the thinking and actions in FM. At the same time, the facilities
and their management have become more demanding in sectors such as
supporting basic business processes, increasing the efficiency of the company’s
employments, safeguarding the safety and health of workers, maintaining
structural and technical materials, adhering to legal procedures, increasing
utilization and reducing the cost of use.
Company Profile Page 3 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Facility Management aims to maintain and increase in the long term the assets
of companies in the form of buildings and various types of facilities. With the
economic and targeted use of resources, the cost of building and service
maintenance is reduced throughout the life cycle. FM creates transparency in
the peripheral parts of a company and lightens administration and employees
in secondary processes. By optimizing workplace design, FM ensures greater
employee well-being, indirectly increasing productivity, contributing
significantly to the success of the company. By integrating specific functions
into an FM process, the facility manager is able to direct and control this
complex service. The manager forms a clear borderline of operation with the
main activity of a business. By that way the customer can evaluate the success
of FM based on the results. A collaborative, synergistic approach facilitates the
smooth operation of often closely related FM support procedures with the
customer’s basic procedures.
Recognizing all this, a joint pursuit of a culture based on defined values,
contributes to the long-term success of the company that operates Facility
Management Services.
Company Profile Page 4 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Company profile COWA HELLAS S.A. was founded in Athens in 1979, as a subsidiary of COWA
GERMANY GMBH, at a time where the concept of professional cleaning in the
Greek market did not exist. Being a pioneer in the Greek market COWA Hellas
developed and established itself as one of the largest professional facility
management companies throughout Greece.
Its specialized departments are composed of organized groups with
experienced, trained and reliable staff, characterized by responsibility and
discretion. The employees of COWA are active and valuable members of the
company since most of them are many years employed.
In order to continuously improve the quality of services provided, COWA’s
technical department researches continuously the market to be informed about
new technologies regarding mechanical equipment, materials and methods used
for the qualitative implementation of services.
COWA’s vision is to establish in the Greek market the importance of cleanliness,
hygiene and safe operation of facilities. At the same time, its goal is to improve
the quality of life of its customers by creating respectful, pleasant and healthy
working environments.
A clean and safe working environment contributes in:
✓ A good impression on customers and partners visiting the businesses.
✓ Health and quality of life for employees.
✓ The increase of employee productivity due to the positive influence on
their psychology.
The large number of personnel and the experienced technical supervisors give
COWA the competitive advantage to respond immediately and effectively to any
emergency request of customers 24 hours a day, 7 days a week.
Company Profile Page 5 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Cowa Hellas S.A. Organization Chart
Company Profile Page 6 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Facility Management Services Regular Cleaning Service Group
Regular Cleaning Services ✓ Maintenance and cleaning of buildings and
spaces ✓ Special floor cleaning of all kinds ✓ Carpet cleaning ✓ Cleaning of salons & seats
Electrical Services ✓ Our company provides high quality services for
the maintenance of electrical installations and equipment, ensuring the proper operation of your installations
Plumbing Services ✓ We undertake all kinds of repair and
maintenance of your plumbing
Waste and Waste Collection ✓ Provision of simple and compaction bins for the
collection of solid waste
Managing Consumable Materials ✓ Disposable equipment for stationery and
sanitary consumables ✓ Complete dosing of soaps and disinfectants ✓ Large variety of papers ✓ Consumable Consumption Consumption Study
Company Profile Page 7 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Other Services
Initial Cleaning or Site Cleaning ✓ Initial cleaning of buildings (after construction
and renovations) ✓ Special floor cleaning of all kinds
Special cleaning ✓ In food production areas ✓ In drug production areas ✓ Industrial Cleaning ✓ Curtains and treads clearing ✓ Special cleaning of blinds, ceiling lights,
chandeliers, ✓ Cleaning of boats
Window and Building Cleaner Cleaning ✓ Windscreen Cleaners ✓ Interior glass cleaners ✓ Cleaning of exterior surfaces of buildings ✓ Cleaning of curtains & curtains ✓ Graffiti removal & protection of structural
surfaces (antifouling paint)
Window Repair and Replacement ✓ Diagnosis of the cause of breakage ✓ Design and research for the appropriate glass
pane ✓ Install a glass pane using a crane and suitable
equipment ✓ Window repair ✓ Placing of membranes
Disinfection services ✓ Disinfections ✓ Diseases ✓ Suicides ✓ Microbicides in all kinds of buildings, factories,
warehouses and boats
Company Profile Page 8 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Gardening Services ✓ Gardening Constructions ✓ Maintenance of indoor ponds ✓ Maintenance of green spaces ✓ Irrigation Network Repair
Security Services - Security ✓ Static Storage Services ✓ Patrol Check ✓ Installation and maintenance of alarm systems
Fire extinguishers ✓ Study of correct positioning of fire extinguishers ✓ Retrofitting at the scheduled time ✓ All types of fire extinguishers are available ✓ Hydraulic control
Maintenance of Professional Air Conditioning Units ✓ Ability to repair air conditioners of all types ✓ Scheduled maintenance
Renovations ✓ Study of the area to be renovated ✓ Implementation of the renovation ✓ Supervise and record renovation processes
Company Profile Page 9 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Pharmacy ✓ Disposal of the necessary pharmacy, in
accordance with the applicable Greek legislation ✓ Check the pharmacy and replace the medicines
on their expiration date
Installation - WiFi Network Maintenance ✓ Design and installation of wireless network ✓ Annual network maintenance ✓ Digital services
Catering ✓ Possibility to place focus machines ✓ Support your corporate events ✓ Catering to your needs
Company Profile Page 10 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Comparative advantages
Total Facility Management
By choosing COWA you find yourself a strong ally who can respond directly and
dynamically to any request regarding the management of your facilities.
Key Account Management
In all projects, a distinct communication system is defined by designating a
manager, ensuring that your company is directly serviced for any simple or
complex business need.
Nationwide Support
With a large network of associates, nationwide, we are able to meet all of your
company's service needs with the same hygiene and safety rules, while
maintaining the high standards of performance.
Mutuality In Business
In the framework of your cooperation with your company, we have qualified
personnel to evaluate and reassess our services and the environment in which
they are applied. The aim is to reduce costs by improving the coordination of
works and adapting them to the needs of each workplace.
Company Profile Page 11 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Technological Specialization
COWA updates and explores all new innovative solutions, uses quality and eco-
friendly products, professional new technology equipment, ergonomic
equipment and applies the best professional solutions.
Stability & Legality
Since our establishment in the Greek market in 1979, our company constantly
ensures all the means of financial stability. This guarantee enables Cowa to
operate seamlessly and consequently to ensure the duration of the services
provided to its customers.
This activity is carried out in full compliance with the provisions of Labor
Legislation.
Reciprocity
The policy of our company is the principle of reciprocity. We take care, as far as
possible, to recommend and choose partners and suppliers through our wide
range of clients.
Company Profile Page 12 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Customer Segments
In a demanding and competitive place, we have established and maintained
long-term trust agreements with well-known and well-established companies
in Greece. We provide high quality services tailored to their particular needs.
In the chart below you can see the percentage per industry on our clients
portfolio as a whole:
Company Profile Page 13 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Cowa Hellas S.A. Human Resources The Human Resources department is the
heart of the company therefore it
continuously improves management
policies and administration of the
personnel with clear and careful selection
procedures and training. At the same time,
the department is organized in a way that
ensures the smooth and efficient
coordination of personnel. The proper and
immediate coverage of working posts is
not only important for customer but also
of the employee satisfaction.
Employees training Human resources consist of suitably trained and experienced staff. Every
employee hired by the company or changing a job in the company is
specifically trained for the position to be assigned to meet the requirements
of the specific service based on the agreed services with the customer.
Cowa employees are paid for any overtime or night work, as Labor Law
provides, are insured with full social security and paid according to the
National Collective Labor Agreement.
Systematic training of company staff and specialization are
the cornerstone of its policy to minimize the risk of damages
or accidents.
COWA places great importance in its personnel to be
characterized by courtesy, punctuality, and accountability
because it mirrors the image and philosophy of the company.
These qualities are a prerequisite for COWA HELLAS S.A. in
order to create relationship with clients based on trust and
integrity.
Company Profile Page 14 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Supervision The technical department of Cowa Hellas S.A. has for all projects a supervisor
who is responsible for group coordination, monitoring all the agreed works
with the customer. Specifically, the main responsibilities of the Supervisor are:
Estimation of the facility in terms of the work and services required to create a
proposal for the potential customer. He analyzes the required data for the
implementation and prepares the necessary action plan in cooperation with
the Technical Manager. Moreover, he is responsible for:
✓ Participates in discussions with customers in relation to the terms and
conditions of works before the contract is signed
✓ Monitors the quality of the services offered, the materials used and
informs the customer about corrective measures aimed at improving
the quality of the services provided
✓ Monitors and guides the work carried out to confirm the correct and
efficient execution of the project and at the same time proposes
corrective measures to improve them
✓ Coordinates the regular and extra work in the area and at the same
time informs the client of any changes
✓ Monitors the performance and safety of the workers and technical
staff, providing corrective advice
✓ Completes the necessary forms, regarding customer visits, emergency
works, special tasks, complaints
✓ Participates in the execution of works on major projects
✓ Is available to the customer to solve any extraordinary events
Company Profile Page 15 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Quality Management Systems
COWA HELLAS S.A. owns the following management systems:
ISO 9001: 2015 Quality Management System
ISO 9001 is the international standard that defines
requirements for a quality management system
(QMS). Organizations use the template to
demonstrate the ability to consistently deliver
products and services that meet customer
requirements and regulatory requirements. It is
the most popular model of the ISO 9000 series and
the only standard in the series that can be certified
by organizations.
ISO 14001: 2015 Environmental management system
ISO 14001: 2015 specifies the requirements for an
environmental management system that an
organization can use to enhance its environmental
performance. ISO 14001: 2015 is intended for use
by an organization that seeks to manage its
environmental responsibilities in a systematic
manner, contributing to the environmental pillar
of sustainability.
OHSAS 18001: 2007 Occupational Health and Safety Management
System
OHSAS 1800: 2007 Certification of health and
safety management at work is an international
standard that provides a framework for
identifying, controlling, and reducing health and
safety risks at work. Applying the standard will
send a clear message to your stakeholders that
you see employee health and safety as a priority in
your organization.
Company Profile Page 16 of 17
3 Thyateiron str. & 167 Syggrou Ave. ● 171 21 ● Nea Smyrni ● Athens ● Greece Phone.: 210 9324806 – 7 ● Fax: 210 9342115 ● [email protected] ● www.cowa.gr
Contact Information
Cowa Hellas S.A. Facility Management Services
3 Thyateiron str. & 167 Syggrou Ave. 171 21 ● Nea Smyrni ● Athens ● Greece
Phone.: +30 210 9324806 – 7 ● Fax: +30 210 9342115
email: [email protected] ● web: www.cowa.gr
Thank you!
We look forward to a fruitful cooperation.