Cultivating a Practice
June 2014Kim Bray
Business Analysis – Transforming Ideas into Actions
Approach
• Identifying the need for change
• Defining the Vision, Our Culture and our Brand
• Assessed and identified the key needs of the Practice to meet our business expectations:
• Capacity and Capability assessment
• Tooling & Processes assessment
• Built a phased strategic plan
• Executed on the plan – 8 months into a 2 year plan.
• Measuring Success
Taking the Practice on the Journey. Selling the vision and need for change
Managing Practioners & Business Expectations
Continuously evolving in a changing world
Apr 2013
PracticeCreated
Apr to Jul2013
StabilisePractice
Jul to Oct2013
DefineStrategy
Nov 2013 toDec 2014Execute &
Embedding
During2015
‘To Be’Practice
Creating a BA Practice Strategy Vision
Skilled Business Analysis
Support the transformation of Nationwide’s
business
Recognised as a centre of
professional excellence
Critical friend to the business
Creating a BA Practice Brand
Our PURPOSE StatementProvision of Business Analysis services that identify,
shape and validate business needs which deliver viable business outcomes on behalf of the organisation and
our members
Skills and Capability - Create a learning culture of continuously improving our service, developing our skills and enhancing our services and capabilities. Be recognised in the industry for being a great Business Analysis Practice.
Assessment Areas of Focus
People Management - Attract and retain the right people, and support them well and allow our talents to flourish.
Tools and Processes - Support excellent stakeholder delivery with appropriate systems, tools and processes
Practice Culture - Engender a practice wide culture of collaborative support, development and teamwork.
Key Initiatives to be achieved during 2014
Stable Practice Leadership team
Line Management
on-boarding induction
Define & Assess BA Services &
Capabilities
Practice-wide performance
objectives
Recruitment targeting high-calibre individuals
Talent mapping permanent resource
Pride in Practice
Shifting balance of Contract to Perm
Practice StrategyBrand & vision
Improved calibration process
BA Sourcing model to manage flexible
requirements
Tools & Processes
What have we done? 8 months into our Transformation
journey
8
Operate the PracticeMonthly F2F Practice
MeetingsSocial Events &
Citizenship
Recognition Focus on Visibility & Engagement
Re-structured Line Management
Re-structured Leadership team
Aligned BA contractors to Lead
BAs
Sourcing of DRCsSalary Review
Salary Review
What have we done? 8 months into our Transformation
journey
9
Strengthen the PracticeDefined BA Services & E2E BA Processes
Re-defined & Clarified Role Content
Introduced new Requirements
Standards
Introduced Quality Assurance
Completed Capability Assessment
Produced a TNA and Uplift Plan
Introduced Requirements Tooling
Investigating Next Generation of BAs
Capability Uplift FocusMaking it happen!
Assist Knowledge Development:World class flexible learning solutions
1. Personal Performance Plan2. Training Programmes
3. On the Job Training & Coaching/Mentoring
Capability Uplift FocusMaking it happen!
1. Personal Performance Plan
• Created at Individual level • Covers Capability Gaps and Stretch• Includes Career path development
Capability Uplift FocusMaking it happen!
Assist Knowledge Development:World class flexible learning solutions
2. Training Programmes
• Classroom Training• Role Level Training• Soft & Hard skills• Off the Shelf & Bespoke Training
Capability Uplift FocusMaking it happen!
3. Intensive Coaching/Mentoring (Intelligent Consulting)
• Can aid/complement technical development• Provide timely support through difficult projects• Provide confidence and support working with difficult
colleagues• Practical guidance for dealing with interactive sessions
such as workshops or meetings• Provides confidence to apply techniques that have
worked for others• Whatever is needed at any given point
What’s next? Embedding our Changes & Capability uplift
14
Resourcing/Sourcing: Driving better demand management and
resourcing process execution, reducing admin overheads, time to market and cost.
Practice Capability Uplift: Execute on the capability uplift plan
Recruitment: Implement Salary Review changes and
execute our recruitment drive. 25 new perms to land in 2014, 85 new perms over 3 years.
Launch new Trainee and Graduate BA roles.
BA Services, Processes and Tooling: Keep engagement up and meeting business needs whilst rolling out new ways of working.
Measuring SuccessHow will we know we are successful?
Practice Engagement
Improved Resource mix ratio
Reputation with our Business
KPIs
Reduction in cost of Analysis Services
2013 - Traditional BA Space
Pre-Project Project Post-Project
Enterprise Analysis
Requirements Analysis
Solution Assessment & Validation
Rationale Delivery Benefits
2014
2015
?
Any Questions