Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Culture as Competitive Advantage
forOrganisations
Larsen & Toubro Heavy Civil Infra IC
Sensitivity: LNT Construction Internal Use
METROS
DEFENCE
NUCLEAR HYDEL & TUNNEL
SPECIAL BRIDGES PORTS
36 Domestic Projects | 4 Intl Projects
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Macro Economy – The Trillion Dollar Pie
FY 2013 FY 2015 FY2017Total
Twelfth Plan
GDP at FY 07 Prices(in USD Bn)
1,720 2,044 2,428 10,297
Infrastructure Investment (as % of GDP)
9.0% 9.9% 10.7% 9.95%
Infrastructure Investment (in USD Bn in Current Prices)
144 208 295 1,070
Source: ASSOCHAM & other Industry, GOI Reports
Construction Industry CAGR
expected to record 15.7% by 2022
1,000 KmsMetro Rail Network worth USD 200 Bn
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
The Business Reality
Then Now Small orders ~ Rs 1,000 Cr Large orders ~ Rs 3,000-5,000 Cr
Construction partner Preferred Design and Build partner
Hierarchical, command & controlorganization
Role-based, empowered organisation
Continuous flow of new projectsthroughout year
Few big projects during the year
Project Bidding – win-or-lose BAU High Cost of failed bid, Resilienceneeded
LTSP Target – USD 750 Mn by 2016 LTSP Target – USD 2.5 Bn by 2021
Bullets will be animated
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
20172013
Changing Employee Profile Coexistence of 4 distinct generations/cultures in the Company
Yr Baby Boomers(1946-1964)
Gen X(1965-1980)
Gen Y/Millenials (1981-1996)
Gen Z(after 1996)
2013 57 Yrs 43 Yrs 30 Yrs -
2017 55 Yrs 43 Yrs 27 Yrs 19 Yrs
Avg A
ge
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Culture – a Competitive Advantage
MoneyMen
Material
Available to all!
Unique organizational DNA and establishedcultural fabric over 8 decades Longevity, Pride, Trust, Care, Mutual Respect
Brand reputation National cause
Mindset, cultural socialization How existing employees adapt new mindsets How laterals are inducted into organization culture How millennials are inducted culturally
Unique to Organisations
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Culture – a Competitive Advantage
MoneyMen
Material
Available to all!
Managing change across millennials whohave distinct working styles Putting innovation and value creation above
loyalty and longevity Restless and impulsive Money not the only key for existence
Hybrid culture, organization environment fornew business realities (Mega Projects) Decision-making, Adaptability, Responsibility,
Empowerment
Unique to Organisations
OPTION 1
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Culture – a Competitive Advantage
Managing change across millennials whohave distinct working styles Putting innovation and value creation above
loyalty and longevity Restless and impulsive Money not the only key for existence
Hybrid culture, organization environment fornew business realities (Mega Projects) Decision-making, Adaptability, Responsibility,
Empowerment
Unique to Organisations
OPTION 2
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Our Experiment
UNIQUE WAYOLD WAY
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Our Thought Process
Multiple approaches for culture building Top-driven vs. people-driven External vigilance vs. Self-governance Traditional vs. Innovative approach
Design and Roll-out options considered Does one-design fit for all? …. Caricatures for design Mixing employees of different work-levels Structured, Unstructured, or Semi-structured Where to start? At the senior, middle, or junior management level? Roll out internally or send people to external programmes (like ISABS) Scale and Speed critical to sustain Change
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Our Thought Process
Faculty dilemma Internal or External Faculty
o Piggy back on Train-the-Trainers for developing internal facultyo Getting external facilitators who are experts in OD interventions
Facilitators – Fellows of ISABS, Sumedhas Workshops for ensuring uniform delivery and learning experience Identifying qualified faculties/facilitators, a scarce commodity
Phases for rollout Phase 1 focused on self-transformation of all employees – ME Labs Phase 2 emphasizing on Institution-building – Third-i
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
How we did it
Managing Stakeholders CEO and Top Leadership Team
o Engaged at design stage, ensure alignment with business goals Operating Leadership Team
o As Champions of Change, engaged with participants on last day of Labs Board of Directors
Sounding board to proactively avoid pitfalls Employees
o FGDs with sample audience at each work levelo Identified perceptions/fears of ‘trust,’ ‘evaluation’ of the processo Credibility through public affirmation that no feedback is being taken
Facilitatorso Code of Ethics to protect confidentiality
o Stay away from Psychometrics to protect authenticity of process
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Human Interaction Labs (ME Labs)
By January 2018, over 1,140 staff have gone through OD Labs
After 3 years of efforts in building platform through OD interventions
i- Empathy
- Openness to
Feedback
- Expression of feelings
iNTERPERSONAL
- Courage of Conviction
- Encouraging divergence
- Resolving conflicts
- Faith in fellow L&T’ites
- Walk the talk
iNSTITUTION
- Participative
- Proactive
- Passionate
- Pride
The Third-i
D.A.R.E- Decision-making
- Adaptability
- Responsibility
- Empowerment
Desired Outcomes
Opportunity to create unique competitive advantage – Institution-building
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Uniqueness - Our continuous touch points During the Lab
Critiquing by facilitators at the end of each day, corrective actions taken if needed
On completion of the Lab Reaction feedback of the participants collected by facilitators (not our Company) Received consolidated feedback to respect privacy
Quarterly Telephonic surveys and conversations (qualitative feedback) every quarter Presented to the CXOs every quarter for review and next-level actions
Half-yearly Reviews with reporting managers of employee on efficiencies, inter-personal
effectiveness, emotional resilience, quality and customer feedback
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
How this is Innovative
Labs used/designed to be therapeutic tool
Converted self-transformation into group-transformation leading toorganization-transformation
Introduced concept of ‘institution-building’ with essential ingredients offuturistic culture – Trust, Empathy, Care, and Mutual Respect
Created facilitators’ mindset for scalability
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Speed and ScaleOctober 13, 2013
Virtual Start
October 16, 2013ME Gang’s 1st Meeting
November 7, 2013Design Meet at Hyd
Nov 14-30, 2013Tier-2 Labs cover 64 people
Dec-Jan, 201434 in Tier-3, 97 in Tier-1 covered
2014263 covered in ME Labs
2015Third-i launched for Institution Building
2016ME-O Labs launched for Officers
2017340 employees covered by Labs
2015Discover-i Labs Launched for GETs
The Journey
Continues
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Change Management Initiatives at a glance
1,140Staff Covered
120Labs
240Facilitators
36,480Manhours spent
12.6Cumulative ManyearsInvested
ME Labs
ME Labs
Discover-i Labs
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Metros | Defence | Nuclear & Special Bridges | Hydel, Ports & Tunnels Construction – Heavy Civil Infrastructure ICSensitivity: LNT Construction Internal Use
Thank
You