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CVP APIBusiness Value
Sunil Vashist ([email protected])
Product Manager – Cisco Unified Customer Voice Portal
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CVP APIs Functionalities
• VXML Scripts (upload/delete/deploy)• Media Files (upload /delete)• VXML Server Listing
Service Fulfillment APIs
• Managing syslog configurations• Managing the SNMP alerts
Service Assurance APIs
Architecture
ORM
JMX
ORM
GUI
VXML files
Media files Syslog configuration and SNMP v1/v2 alerts
OAMP Server
DBOAMP WSM
Authenticated REST request
Service Fulfillment APIs Service Assurance APIs
HTTP
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CVP APIs Business Value• REST based request response model (supports both JSON & XML)
• Easy manageability of media files (Agent greetings & prompts)
• Easy manageability of VXML scripts across network
• Ease of syslog configuration
• Easy manageability of SNMP alerts
• Role based access on the APIs (future)
• Ease of integration
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Cisco CVP CDN PortalDeveloper Resources for Partners
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