Danny Tang15 October 2014
IT Services Support for T&L
The University of Hong Kong
2
University Population Profile 2013/14Student Enrollment Male Female Total % International
Postgraduate (Research and Taught)
5,621 6259 11,880 49.5%
Undergraduate 7,265 8,295 15,560 24.0%
Total 12,886 14,554 27,440 35.0%
3
Staff Type (excluding visiting and honorary staff) Count % International
Professoriate 1,098 57.9%
Research and Academic Support 2,238
Administrative and Support 2,578
Technical 1,086
Total 7,000
Source: http://www.cpao.hku.hk/qstats/
3 University Strategic Themesfor 2009-2014
• Enhancing the student learning experience• Advancing research and innovation• Promoting knowledge exchange and
demonstrating leadership in communities across the region
4
Source: http://www.sppoweb.hku.hk/sdplan/eng/
Enhancing Student Learning Experience
5
The Enabling Platforms for “Enhancing Student Learning Experience”
6
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment
HKU Campus Network
7
JUCC (Joint Universities Computer Centre) andHARNET (Hong Kong Academic & Research NETwork)
8
4G
3.5G
IT Infrastructure Environment
9
• 10-Gigabit Ethernet backbone network– IPV6 enabled– ~3,000 network devices– ~45,000 Gigabit Ethernet data points– ~4,000 802.11n wifi AP– HARNET/Internet/Research Networks
• Server and Private cloud infrastructure– ~ 1,000 physical and virtual servers– > 1,600 TB raw SAN storage Infrastructure
• Multi-media network services– Basic network services– Unified communication– Multi-party video conferencing– Lecture recording/broadcasting
• Information security architecture
Network Services
Campus Network/ Internet
Server and Cloud
Platform
Information Security
No. of Network Switches
No. of WiFi APs and Login Sessions
Peak Internet Traffic (Mbps)
No. of Centrally Managed Servers
Central SAN Raw Storage (TeraBytes)
The Enabling Platforms for “Enhancing Student Learning Experience”
15
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment
Administrative Applications
16
Research Administrative
Systems
Research Administrative
Systems
Smart Card Systems
Smart Card Systems
Knowledge Exchange Systems
Knowledge Exchange Systems
Alumni Affairs Systems
Alumni Affairs Systems
Student Information Systems
AdmissionStudent Life Cycle
AlumniRegistration/Enrolment
CurriculumGraduation
1st Year …. Final Year
Student Information System Services
JUPAS and non-JUPAS admission
- Master registration
- Student smart card
- Course information- Course enrollment- Adviser/Advisee- Data exchange with Moodle- Tuition fee- Grade release
- Diploma - Data exchange with alumni systems
- Degree audit- Transcript- Academic
attainment profile
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The Enabling Platforms for “Enhancing Student Learning Experience”
18
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment
Evolution of eLearning
19
• Launched WebCT as Learning Management System (LMS)
1998
• Established eLearning Strategy• Formed eLearning Committee• Established eLearning
Pedagogical Support Unit in CETL• Established eLearning support
team in ITS• Launched Moodle as central LMS
to replace WebCT• Released bi-monthly eLearning
News (April 2012)
2011-2012 • Retired WebCT• Integrated Moodle with
Student Information System• Joined edX to offer Massive
Open Online Courses (MOOC) (May 2013)
2012-2013
• Launched Panopto Lecture Capture Service• Integrated Panopto with
Moodle
2013-2014
Evolution of eLearning
20
1998
2011-2012
2012-2013
2013-2014
• Release Moodle mobile theme• Launch an integrated one-
stop eLearning platform•Make Panopto available to
students for recording
2014-2015
ITS Support for T&L
AdmissionStudent Life Cycle
AlumniRegistration/Enrolment
CurriculumGraduation
1st Year …. Final Year
General Services
- Network Connectivity and Mobility- Student Portal; Student Email; Mobile App - Orientation; Training and Support Services
- Graduate Email
Teaching & Learning Services
- Virtual Learning Environment (VLE) or eLearning Environment: Learning Mgmt System, Lecture Capture
- Physical Learning Environment (PLE): AV, classrooms, Learning Commons
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IT Infrastructure
Integrated Virtual Learning Environment
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eLearning reports
Central Authentication
Student Information System
Lecture Capture
(Panopto)
Course, student andteacher information
Learning Management
(Moodle)
Course outline, reading list
Number of Courses Created/Activated in Moodle
23
5 Most Popular Moodle Features
• Adding a Folder (for organizing uploaded files)• Uploading a Resource (e.g., PPT, PDF, URL, etc.) • Forum (General discussion forum)• Assignment (for submitting assignments)• Turnitin (Online plagiarism checker)
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Lecture Capture ServicesAdoption in 2013/14
Number of pancasts created 368Total number of pancast views
6748
Total duration of pancasts 676 hoursAverage pancast length 1.8 hoursMaximum pancast length 5.6 hoursMajor users Engineering and Law
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• Teaching and Learning spaces– 192 classrooms/lecture theatres– Classroom clusters– Main Campus vs Centennial Campus
• 900-seat performance-level acoustics Grand Hall• Video conferencing/Broadcasting capabilities
Physical Learning Environment
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Collaborative Physical Learning Environment(Chi Wah Learning Commons)
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• 6,000 m2 on two floors• ~ 1,000 seats• A variety of spaces– Individual stations– flexible group work tables– 25 group study rooms– 2 quiet reading rooms
• 2 video walls• ~ 180 PC’s/Mac’s• ~ 1,200 data points; ~ 100 wifi devices• Anywhere printing • Student advisory services
HKU Mobile App
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HKU App Entry Page
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HKU App (Staff Corner)
30
HKU App (Student Corner)
31
The University Libraries
32
Student Timetable
33
PC Availability
34
Moodle Mobile Theme
35
Management of IT Services
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Organization Chart
Student Information Systems Team
Finance Systems Team
Human Capital Management Systems Team
Estates Systems Team
Research Services Systems Team
Systems Team
Operation Team
Learning Environment Services Team
eServices & DBA TeamInformation Security Team
Quality Management Team
Unified Communication
Team User Services Team
Office Administration
Administrative Application Section
HPC, Security and Quality Section
IT Infrastructure Section
Learning & User Services Section
Information Technology Services
37
eLearning Team
Network TeamHigh Performance Computing Team
End
