Osteopathy Australia

Key data• c. 2,500 members, including about 500 students (free)• $1.8m turnover• 8 staff• Custom database

Goals• Combine multiple systems• Update website content• Efficiency – finance, member administration• Segmentation and analytics

Decision making process

• Do solutions out there offer better than current state?• Are we outgrowing our systems?• Can we do things better?

REQUIREMENTS BEAT SALES PITCHES• All staff workshops• Demos and tenders against requirements• Expertise – if you don’t have it in-house then get it• Specify in as much detail as you can• Diligence – requirements, tender, contracting, design

documentation

Key lessons

1. BUY IN• Board, management, team

2. SKILLS• In-house, outsourced if necessary• Work it out early!

3. PLANNING• Requirements = (slightly) easier journey

Key lessons

4. TEST, TEST, TEST• Time and commitment• Feedback

5. COMMUNICATION

6. TAKE YOUR TIME (if you can)

Outcome