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Electrical equipment
77 11 322 302
"The repair procedures given by the manufacturer in this document are based on the
technical specifications current when it was prepared.
The procedures may be modified as a result of changes introduced by the
manufacturer in the production of the various component units and accessories fromwhich his vehicles are constructed."
MARCH 2006
All rights reserved by Renault s.a.s.
EDITION ANGLAISE
Copying or translating, in part or in full, of this document or use of the service partreference numbering system is forbidden without the prior written authority of
Renault s.a.s.
© Renault s.a.s. 2006
MULTIMEDIA
ITS
Program no.: 0020
Vdiag No.: 04
Fault finding - Introduction 86C - 1
Fault finding - List and location of components 86C - 8
Fault finding - Operating diagram 86C - 9
Fault finding - Features 86C - 10
Fault finding - Role of components 86C - 11
Fault finding - Replacement of components 86C - 12
Fault finding - Configurations and programming 86C - 13Fault finding - Fault summary table 86C - 14
Fault finding - Interpretation of faults 86C - 15
Fault finding - Conformity check 86C - 25
Fault finding - Status summary table 86C - 29
Fault finding - Interpretation of statuses 86C - 30
Fault finding - Parameter summary table 86C - 36
Fault finding - Interpretation of parameters 86C - 37
Fault finding - Command summary table 86C - 38Fault finding - Interpretation of commands 86C - 39
Fault finding - Customer complaints 86C - 44
Fault finding - Fault finding charts 86C - 46
86C
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MULTIMEDIA
Fault finding - Introduction 86C
86C-1
186CITS
Program no.: 0020Vdiag No.: 04
MULTIMEDIA
Fault finding - Introduction
1. SCOPE OF THIS DOCUMENT
This document presents the fault finding procedure applicable to all computers with the following specifications:
2. PREREQUISITES FOR FAULT FINDING
Documentation type
Fault finding procedures (this manual):
– Assisted fault finding (integrated into the diagnostic tool), Dialogys.
Wiring Diagrams:
– Visu-Schéma (CD-ROM), paper version.
Type of diagnostic tools
– CLIP + CAN sensor
Special tooling required
3. RECAP
Procedure
To run fault finding on the vehicle's computers, switch on the ignition in fault finding mode (forced + after ignition
feed).
Proceed as follows:
– put the vehicle card in the card reader,
– press and hold start button (longer than 5 seconds) with start-up conditions not fulfilled,
– connect the diagnostic tool and perform the required operations.
To cut off the + after ignition feed, proceed as follows:
– disconnect the diagnostic tool,
– press the Start button twice briefly (less than 3 seconds),
– check that the computer warning lights on the instrument panel have gone out to confirm that the + after ignition
feed has been cut off.
Vehicle: Scenic II ph2
Function concerned: Navigation, integratedhands-free telephone, receiver, CD player
Name of computer: ITS
Program No.: 0020
Vdiag No.: 04
Special tooling required
Multimeter
Elé. 1681 Universal bornier
Note:
The left-hand and right-hand xenon bulb computers are supplied when the dipped headlights are lit.
Fault finding can only be run after the ignition is switched on in fault finding mode (forced + after ignition feed) and
the dipped headlights are lit.
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MULTIMEDIA
Fault finding - Introduction 86C
86C-2
ITSProgram no.: 0020
Vdiag No.: 04
Faults
Faults are declared as either present or stored (depending on whether they appeared in a certain context and have
disappeared since, or whether they remain present but have not been diagnosed within the current context).
The present or stored status of faults should be taken into consideration when the diagnostic tool is switched on
after the + after ignition feed (without any system components being active).
For a present fault, apply the procedure described in the Interpretation of faults section.
For a stored fault, note the faults displayed and apply the instructions in the Notes section.
If the fault is confirmed when the instructions in the Notes section are applied, the fault is present. Deal with the fault
If the fault is not confirmed, check:
– the electrical lines which correspond to the fault,
– the connectors on these lines (corrosion, bent pins, etc.),
– the resistance of the component detected as faulty,
– the condition of the wires (melted or split insulation, wear).
Conformity check
The aim of the conformity check is to check data that does not produce a fault on the diagnostic tool because the
data is inconsistent. Therefore, this stage is used to:
– carry out fault finding on faults that do not have a fault display, and which may correspond to a customer
complaint.
– check that the system is operating correctly and that there is no risk of a fault recurring after repairs.
This section gives the fault finding procedures for statuses and parameters and the conditions for checking them.
If a status is not behaving normally or a parameter is outside the permitted tolerance values, consult the
corresponding fault finding page.
Customer complaints - Fault finding chart
If the test with the diagnostic tool is OK but the customer complaint is still present, the fault should be processed by
customer complaints.
A synopsis of the general procedure to follow is provided on the following page in the
form of a flow chart
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MULTIMEDIA
Fault finding - Introduction 86C
86C-3
ITSProgram no.: 0020
Vdiag No.: 04
4. FAULT FINDING PROCEDURE
Perform a pre-diagnostic on the
system
Print the system fault finding log
(available on CLIP and in the
Workshop Repair Manual or Technical Note)
Connect CLIP
noDialogue with
computer?
yes
Read faults
noFaults
present
yes
Deal with present faults
Deal with stored faults
noThe cause is
still present
Fault
solved
yes
Refer to ALP No. 1
Conformity check
noThe cause is
still present
Fault
solved
yes
Use fault finding charts
(ALPs)
noThe cause is
still present
Fault
solved
yes
Contact the Techline with the
completed fault finding log
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MULTIMEDIA
Fault finding - Introduction 86C
86C-4
ITSProgram no.: 0020
Vdiag No.: 04
4. FAULT FINDING PROCEDURE (continued)
Wiring check
Fault finding problemsDisconnecting the connectors and/or manipulating the wiring harness may temporarily remove the cause of a fault.
Electrical measurements of voltage, resistance and insulation are generally correct, especially if the fault is not
present when the analysis is made (stored fault).
Visual inspection
Look for damage under the bonnet and in the passenger compartment.
Carefully check the fuses, insulators and wiring harness routing.
Look for signs of oxidation.
Tactile inspection
While manipulating the wiring harness, use the diagnostic tool to note any change in fault status from stored to
present.Make sure that the connectors are properly locked.
Apply light pressure to the connectors.
Twist the wiring harness.
If there is a change in status, try to locate the source of the fault.
Inspection of each component
Disconnect the connectors and check the appearance of the clips and tabs, as well as the crimping (no crimping on
the insulating section).
Make sure that the clips and tabs are properly locked in the sockets.
Check that no clips or tabs have been dislodged during connection.
Check the clip contact pressure using an appropriate model of tab.
Resistance checkCheck the continuity of entire lines, then section by section.
Look for a short circuit to earth, to + 12 V or to another wire.
If a fault is detected, repair or replace the wiring harness.
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MULTIMEDIA
Fault finding - Introduction 86C
86C-5
ITSProgram no.: 0020
Vdiag No.: 04
5. FAULT FINDING LOG
You will always be asked for this log:
q when requesting technical assistance from Techline,
q for approval requests when replacing parts for which approval is mandatory,
q
to be attached to monitored parts for which reimbursement is requested. The log is needed for warrantyreimbursement, and enables better analysis of the parts removed.
6. SAFETY ADVICE
Safety rules must be observed during any work on a component to prevent any damage or injury:
– make sure that the battery is properly charged to avoid damaging the computers with a low load,
– use the appropriate tools.
IMPORTANT!
IMPORTANT
Any fault on a complex system requires thorough fault finding with the appropriate tools. The
FAULT FINDING LOG, which should be completed during the procedure, enables you to keep
track of the procedure which is carried out. It is an essential document when consulting the
manufacturer.
IT IS THEREFORE MANDATORY TO FILL OUT A FAULT FINDING LOG EACH TIME FAULT FINDING IS
CARRIED OUT.
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List of monitored parts: navigation system
FAULT FINDING LOGSystem: Carminat Advanced Navigation
Page 1 of 2
q Administrative identification
Date 2 0
Log completed by/tel.
Dealership details
VIN Mileage
Repair Order Engine
q Navigation system configuration
Navigation computer Renault part number
series number Fault finding log
CCU: Central Communication UnitRenault part number
series number Fault finding log
Cartographic CD-ROMRenault part number
series number Fault finding log
Languages CD-ROM Version
RadioRenault part number
series number Fault finding log
q Customer complaint
1162 Problem reading the
cartographic CD-ROM
1161 Problem opening or closing the
screen
1158 Guidance voice message fault
1170 Navigation guidance fault 1160 Control fault on the CCU front
panel or independent console
1171 Satellite reception fault (GPS)
999 Intermittent black screen 999 Permanent black screen 999 Location fault
Description of customer complaint:
Customer complaint reproduced: YES NO
Are there any retrofitted accessories on the vehicle? YES NO
If yes, which:
q Conditions under which the customer complaint occurs
999 Permanent fault 999 Intermittent frequency
(occurrence must be stated)
999 Low temperatures
999 Very high temperatures 999 Ambient heat 999 Engine running or warm
999 When starting 999 Covered area (garage, etc.) 999 Green TMC Symbol
999 Red TMC Symbol 999 Green GPS Symbol 999 Red GPS Symbol
999 During impacts/vibrations 999 Green CD Symbol 999 Red CD Symbol
Others Comments:
FD98Fault finding log
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To check the GPS reception status, follow the procedure below:Position the vehicle in an open area
Wait for 15 minutes with the ignition on
In the navigation system, go to Fault finding: Navigation →→→→Configuration →→→→ System information →→→→ Fault finding→→→→GPS status
Vehicle speed signal fault finding, change of value when driving? YES NO
To run this fault finding procedure on the navigation system, from the following fault finding menu: Navigation→→→→ Configuration →→→→ Systeminformation →→→→ Fault finding →→→→ I/O
Vehicle restartafter a cut-off of > 1 min: OUT NOafter a cut-off of < 1 min: OUT NO
By action on: ..............................................................................................................................................................................................................................................................................................................................................................................
The fault disappears by itself (state time): .................................................................................................................................................Other (give as much detail as possible): ....................................................................................................................................................
....................................................................................................................................................
FAULT FINDING LOGSystem: Carminat Advanced Navigation
Page 2 of 2
q Documentation used in fault finding
Fault finding procedure used
Type of diagnostic manual: Workshop Repair Manual Technical Note Assisted fault finding
Fault finding manual number
Wiring diagram used
Wiring Diagram Technical Note Number:
Other documentation
Title and/or part number:
q Workshop fault finding
GPS reception status: COM.ERROR Search Sat ≥ 3 sat
Status red LED computer front panel: Permanently off Permanently flashing Permanently lit
Carminat computer (CD-ROM reader): Impossible to insert CD Impossible to eject CD Refuses to read CD
Cartographic map CD scratched or dirty: YES NO
q Conditions under which fault disappears
q Parts returned
Parts: Navigation computer CCU Keypad Screen
Note:
Complete and submit a fault finding log for each component removed and returned.
FD98Fault finding log
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MULTIMEDIA
Fault finding - List and location of components 86C
86C-8
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - List and location of components
1 - List and location of components
* Satellite guidance
Number Description
1 Navigation computer
2 CD multi-changer
3 GPS aerial*
4 Display
6 Steering column control
7 Speakers
8 Tweeter speakers
9 Navigation central control
10 Tuner-amplifier
11 Microphone
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MULTIMEDIA
Fault finding - Operating diagram 86C
86C-9
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Operating diagram
2 - Operating diagram
MicrophoneGPS aerial*
(+ telephone)
Display Navigation computer
Speakers
Receiver/radio Navigation central control Diagnostic socket
CD multi-changer Steering column control
AM/FM aerial amplifier
- Vehicle multiplex network
- Multimedia multiplex network
- Bus UART
- Wire connections
Vehicle multiplex
network
* Satellite guidance
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MULTIMEDIA
Fault finding - Features 86C
86C-10
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Features
3 - Features
The CARMINAT NAVIGATION and COMMUNICATION system is involved in the following functions:
– Receiver.
– CD multi-changer. – Satellite guidance navigation.
– Hands-free telephone integrated control.
– Display.
– Clock.
A - Receiver
This function is used for listening to AM and FM radio. The receiver automatically selects the best frequency for a
station using the AF function. It receives traffic information via the Traffic Message Channel (TMC) to make best use
of the Carminat Navigation and Communication system.
B - CD multi-changer
The CD multi-changer located on the dashboard can hold up to 6 CDs. This can play audio CDs, CD-Rs which have
been copied by the customer and CDs on which MP3 files are stored. The number of CDs in the changer can be
viewed via PR005 Number of CDs in the changer .
C - Navigation
This function guides the driver by displaying maps and issuing voice messages. Addresses for guidance can be
entered via the central control or as voice commands.
D - Hands-free telephone integrated control
This function enables the driver to use a mobile phone hands-free using the microphone located next to the driver's
sun visor and the vehicle speakers. The Carminat Navigation and Communication system lets you use the
phonebook, receive and make calls and receive SMS text messages. The phone can be connected to the vehicle
with Bluetooth (wireless).
E - Display
The display is used to display information such as navigation maps, radio, CD title, time, temperature andinformation from the mobile phone
F - Clock
This function displays the time on the video display.
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MULTIMEDIA
Fault finding - Role of components 86C
86C-11
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Role of components
4 - Role of main components
q Receiver: the receiver transmits audio signals via the speakers inside the vehicle.
q Display: displays different multimedia information such as the station tuned in, the time, or information related toCDs or satellite navigation.
q Steering column switch: different multimedia functions can be accessed via controls on the steering wheel.
q Speakers and tweeter speakers: produce sound from the multimedia system inside the vehicle.
q CD multi-changer: loads CDs and sends audio signals to the receiver.
q AM/FM aerial: picks up waves from various transmitters.
q GPS aerial: receives various signals emitted by satellites.
q Navigation central control: different multimedia functions can be intuitively accessed via a multimedia keypad.
q Microphone: enables a phone to be used in hands-free mode via a Bluetooth connection.
q Navigation computer: manages the various multimedia system functions according to the requests of the user.
q DVD cartographic map: loads maps onto the navigation computer.
q AM/FM aerial amplifier: improves the reception of AM/FM signals.
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MULTIMEDIA
Fault finding - Replacement of components 86C
86C-12
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Replacement of components
To remove and refit this computer (see MR 370 Mechanical, 83C, On-board telematics system, Navigation
computer: Removal - Refitting).
Procedures to be carried out before replacing the navigation computer:
1. Before replacing the computer (with the agreement of Techline), read the faults and run a conformity check to
ensure that it is definitely faulty.
2. Eject the DVD.
3. Before removing the computer, clear the customer's data (telephone numbers, address book, etc.) using the
RZ003 Parameters and customer data command and the diagnostic tool.
4. Remove the computer with ignition off.
The navigation computers from the Parts Department are supplied unconfigured and in factory mode (receiver set to
162 kHz AM, and beeps for 2 minutes).
Procedures to be carried out after replacing the navigation computer:
1. Enter the unlocking code for the Carminat Navigation and Communication system.
– How to obtain the unlocking code for the Carminat Navigation and Communication system
q switch on + after ignition feed,
q switch on the CARMINAT NAVIGATION and COMMUNICATION system,
q connect the Clip diagnostic tool,
q note the navigation programming number given in the identification menu,q contact Techline with this navigation programming number to obtain the CARMINAT NAVIGATION and
COMMUNICATION system unlocking code,
q the unlocking code is requested 2 mins after the CARMINAT NAVIGATION and COMMUNICATION system
comes on,
q enter this code using the navigation central control.
2. Configure the computer (see Configuration and programming).
– Enter the vehicle type via the CF001 Vehicle type command.
– For vehicles registered in the Netherlands only, complete the VP004 Netherlands Legislation configuration.
3. Enter the VIN code (see Dealing with commands).
– Use command VP002 Write VIN to enter the VIN.
Note:
If the code is incorrect, you must wait for between 2 and 32 minutes before entering a new code.
Delete the incorrect code before entering the new one.
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MULTIMEDIA
Fault finding - Configurations and programming 86C
86C-13
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Configurations and programming
Configurations available and operating mode
– Vehicle type (CF001):
This configuration enables the system to identify the vehicle in which it is installed.
– NETHERLANDS LEGISLATION (VP004):
List of individual configurations available on the diagnostic tool with the associated configuration reading
Procedure to follow to modify the Vehicle Type configuration.
q Establish dialogue with the computer.
q Select the Repair mode menu.
q Select the Write configuration menu.
q Select the line corresponding to the configuration to be modified.q Select the line in the drop-down menu that corresponds to the vehicle.
q Click on Confirm.
q Exit fault finding mode (communication cut-off with the computer without the tool being switched off), switch off the
ignition for 5 seconds then switch on the ignition again.
q Establish dialogue with the computer.
q In the Read configuration menu, check that the configuration has been completed.
Programming
Procedure to follow to modify the Country Type configuration (this programming only affects the Netherlands and is
irreversible).q Establish dialogue with the computer.
q Select the Repair mode menu.
q Select the Programming menu.
q Select the line corresponding to the configuration to be modified.
q Select the line in the drop-down menu that corresponds to the country.
q Exit fault finding mode (communication cut-off with the computer without the tool being switched off), switch off theignition for 5 seconds then switch on the ignition again.
q Establish dialogue with the computer.
q In the Read configuration menu, check that the configuration has been completed.
IMPORTANT
Running command NETHERLANDS LEGISLATION initialises the computer according to this country's legislation.
This configuration is IRREVERSIBLE: it is not possible to clear this selection.
Configuration Configurationreading
Name of configuration Choice of configuration
CF001 LC001 Vehicle type Scenic II
VP004 LC002 Country typeExcept Netherlands
Netherlands
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MULTIMEDIA
Fault finding - Fault summary table 86C
86C-14
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Fault summary table
Summary of faults that can be diagnosed by the navigation computer, with corresponding technical center
codes.
Tool faultAssociated
DTC Diagnostic tool title
DF001 D010 Computer
DF002 D011 Computer
DF003 9A01 Computer
DF004 9A02 Computer
DF005 9A03 Computer
DF006 9A04 Computer
DF007 9A07 Computer
DF008 9A08 Computer
DF009 9A10 Computer
DF010 9A0D Computer
DF021 C300 Computer configuration
DF022 C186 No radio multiplex signal
DF023 9A06 No display multiplex signal
DF025 C163 No central control multiplex signal
DF027 C189 No audio CD changer signals
DF029 9A0C Navigation DVD reader
DF030 9A00 GPS aerial circuit*
* Satellite guidance
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-15
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Interpretation of faults
DF001
DF002
DF003
DF004DF005
DF006
DF007
DF008
DF009
DF010
PRESENT
ORSTORED
COMPUTER
1.DEF: Internal electronic fault
NOTES Use the Wiring Diagrams Technical Note, Scenic II.
STORED FAULT
Clear the fault, switch off the ignition and disconnect the 20A computer supply fuse.
– Refit the fuse and switch the ignition back on.
– Turn on the navigation system.
If the fault reappears as stored, contact Techline.
If the fault does not reappear: operate the navigation system, including the CD multi-changer, the tuner-amplifier and the hands-free telephone integrated control (if present on the vehicle) to check that the system is operatingcorrectly.
Check the conformity of the + 12 V on the BCP3 connection of the navigation computer 40-track connector
(component code 662).
Check that the earth on the MX connection of the 40-track connector of component 662 is perfect.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: precautions for repair ), repair the wiring; otherwise, replace the wiring.
FAULT PRESENT
If the fault is present, contact the Techline.
AFTER REPAIR
If the computer was replaced (at the request of the Techline), reconfigure the computer
(see Configurations and programming).
Deal with any other faults.
ITS_V04_DF001/ITS_V04_DF002/ITS_V04_DF003/ITS_V04_DF004/ITS_V04_DF005/
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Fault finding - Interpretation of faults 86C
86C-16
ITSProgram no.: 0020
Vdiag No.: 04
DF021PRESENT
COMPUTER CONFIGURATION
1.DEF: Blank or incomplete configuration
NOTES None
Configure the system (see Configuration and programming).
After configuration, switch off the ignition for 5 seconds then switch it back on again.
Check that the configurations have been correctly registered by reading configurations LC001 Vehicle Type and
LC002 Country type.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-17
ITSProgram no.: 0020
Vdiag No.: 04
DF022
PRESENTOR
STORED
NO RADIO MULTIPLEX SIGNAL
NOTES
Conditions for applying fault finding procedures to stored faults:
Apply this fault finding procedure if the fault reappears as present or stored after the
fault has been cleared, the ignition switched off and back on again and the receiver
started with several actions.
Order of priority in the event of more than one fault:
If faults DF022 No radio multiplex signal and DF027 No audio CD changer signals
are present at the same time, check the multimedia multiplex network (see 88B,
Multiplexing).
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and the connection of the receiver 32-track connector (component code 261), of the navigation
central control connector (component code 1657) and of the navigation computer 32-track connector (component
code 662) (broken, oxidised, bent tabs).
Manipulate the wiring harness at the connectors to produce a change in fault status (present→ stored).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
With ignition on, check for + 12 V on connection BCP3 of the 8-track connector on component 261.Check that the earth on the MT connection of the 8-track connector on component 261 is perfect.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 107W,
q connection code 107X,
q connection code 34HU,
between components 1657 and 261.If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-18
ITSProgram no.: 0020
Vdiag No.: 04
DF022
CONTINUED
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34DZ,
q connection code 34GA,
between components 1657 and 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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Fault finding - Interpretation of faults 86C
86C-19
ITSProgram no.: 0020
Vdiag No.: 04
DF023
PRESENTOR
STORED
NO DISPLAY MULTIPLEX SIGNAL
1.DEF: No communication with display
2.DEF: Display malfunction
NOTES
Conditions for applying fault finding procedures to stored faults:
Apply this fault finding procedure if the fault reappears as present or stored after it has
been cleared, the ignition turned off and on again and the navigation system started.
Use the Wiring Diagrams Technical Note, Scenic II.
1.DEF NOTES None
Check the condition and connection of the display connector (component code 1127) and of the navigation
computer 32-track connector (component code 662) (broken, oxidised, bent tabs).
Manipulate the wiring harness at the connectors to produce a change in fault status (present→ stored).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
With ignition on, check for + 12 V on the BCP3 connection of the component 1127 connector.
Check that the earth on the MAN connection of component 1127 is perfect.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, replace component 1127.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-20
ITSProgram no.: 0020
Vdiag No.: 04
DF023
CONTINUED
2.DEF NOTES None
Check the condition and connection of the display connector (component code 1127) and of the navigation
computer 32-track connector (component code 662) (broken, oxidised, bent tabs).
Manipulate the wiring harness at the connectors to produce a change in fault status (present→ stored).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code TB30,
q connection code TB31,
q connection code 34HA,
q connection code 34GZ,
q connection code 34HU,
between components 662 and 1127.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-21
ITSProgram no.: 0020
Vdiag No.: 04
DF025
PRESENTOR
STORED
NO CENTRAL CONTROL MULTIPLEX SIGNAL
1.DEF: No communication with the central control
NOTES
Conditions for applying fault finding procedures to stored faults:
Apply this fault finding procedure if the fault reappears as present or stored after the
fault has been cleared, the ignition switched off and back on again and the navigation
system started after using the central control several times.
If faults DF022 No radio multiplex signal, DF025 No central control multiplex
signal and DF027 No audio CD changer signals are present at the same time, check
the multimedia network (see 88B, Multiplexing).
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the navigation central control connector (component code 1657) and of the
navigation computer 32-track connector (component code 662) (broken, oxidised, bent tabs).
Manipulate the wiring harness at the connectors to produce a change in fault status (present→ stored).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
With ignition on, check for + 12 V on the BCP3 connection of component 1657.
Check that the earth on the MX connection on the component 1657 connector is perfect.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34DZ,
q connection code 34GA,
q connection code 34HU,
between components 1657 and 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-22
ITSProgram no.: 0020
Vdiag No.: 04
DF027
PRESENTOR
STORED
NO AUDIO CD CHANGER SIGNALS
1.DEF: No communication with the CD changer keypad
NOTES
Conditions for applying fault finding procedures to stored faults:
Apply this fault finding procedure if the fault reappears as present or stored after the
fault has been cleared, the ignition switched off and back on again and the audio
system started after using the CD multi-changer several times.
Order of priority in the event of more than one fault:
Deal with fault DF022 No radio multiplex signal first.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition of the 15A fuse (component code 260) and the 7.5A fuse (component code 1337).
Check the condition and connection of the CD changer (component code 1272) and of the receiver C2 (green)
connector (component code 261) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
With ignition on, check for + 12 V on connections SP2, AP43 and BCP3 of the component 1272 connector.
Check that the earth on the MAN connection on the component 1272 connector is perfect.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34HT,
q connection code 34HR,
q connection code TB29,
q connection code 34HS,
between components 1272 and 261.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-23
ITSProgram no.: 0020
Vdiag No.: 04
DF029
PRESENTOR
STORED
READING NAVIGATION DVD
1.DEF: Disc cannot be read
NOTES
Conditions for applying fault finding procedures to stored faults:
Apply this fault finding procedure if the fault reappears as present or stored after the
fault has been cleared, the ignition switched off and back on again and the navigation
system started with a navigation DVD in good condition.
Check that the DVD is inserted the right way up.
Check that the DVD in the navigation computer is not an audio CD or other type but a navigation DVD designed
for this navigation system.
Wipe the DVD from the centre out with a soft, clean cloth.
Replace the navigation DVD if it is scratched.
If the fault is still present after the DVD has been changed, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Interpretation of faults 86C
86C-24
ITSProgram no.: 0020
Vdiag No.: 04
DF030
PRESENTOR
STORED
GPS AERIAL CIRCUIT
CO : Open circuit
NOTES
Conditions for applying the fault finding procedure to the stored fault:
Apply this fault finding procedure if the fault reappears as present or stored after it has
been cleared and the ignition has been switched off and on again.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the GPS aerial 2-track connectors (component code 886) and of thenavigation computer (component code 662) (broken, oxidised, bent tabs).
Manipulate the wiring harness at the connectors to produce a change in status (present → stored).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 46CB,
q connection code TB15,
between components 662 and 886.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the connections are correct, replace the GPS aerial.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.Clear the stored faults using command RZ001 Fault memory.
Deal with any other faults.
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MULTIMEDIA
Fault finding - Conformity check 86C
86C-25
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Conformity check
MAIN SCREEN
NOTES
Only carry out this conformity check after a complete check with the diagnostic tool
(fault reading and configuration checks).
Application conditions: Engine stopped, + after ignition feed switched on.
Order FunctionParameter or Status
Check or ActionDisplay and Notes Fault finding
1Night-time
lightingET003:
+ 12 V side
lights feed
ON
OFF
In the event of a fault, consult
the interpretation of status
ET003 + 12 V side lights
feed.
2 Vehicle speed PR002: Vehicle speed
0 mph
Carry out a road test to
obtain a variation.
In the event of a fault, consultthe interpretation of
parameter PR002 Vehicle
speed.
3 Reverse gear ET024:Reverse gear
engaged
YES
NO
In the event of a fault, consult
the interpretation of status
ET024 Reverse gear
engaged.
4CD multi-
changer PR005:
Number of CDs
in the multi-
changer
0, 1, 2, 3, 4, 5 or 6 None
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MULTIMEDIA
Fault finding - Conformity check 86C
86C-26
ITSProgram no.: 0020
Vdiag No.: 04
Sub-function: DRIVER SELECTION
NOTES
Only carry out this conformity check after a complete check with the diagnostic tool
(fault reading and configuration checks).
Application conditions: Engine stopped, + after ignition feed switched on.
Order FunctionParameter or Status
Check or ActionDisplay and Notes Fault finding
1Steering
column switch
ET006: + buttonDEPRESSED
RELEASED
In the event of a fault,
consult the interpretation of statuses ET006 + button,
ET007 - button, ET010 low
button, ET009 high button
and ET034 MODE button.
ET007: - buttonDEPRESSED
RELEASED
ET010: Lower buttonDEPRESSED
RELEASED
ET009: Upper buttonDEPRESSED
RELEASED
ET034: MODE buttonDEPRESSED
RELEASED
2
Communication
connection
button
ET017:
Communication
connection
button
DEPRESSED
RELEASED
In the event of a fault, consult
the interpretation of status
ET017 Communication
button.
3Steering
column controlET018: Wheel action
INACTIVE
UPWARDS
DOWNWARDS
In the event of a fault, consult
the interpretation of status
ET018 Wheel activation.
Note:If you need to work on the telephone, ensure that you have the PIN code.
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MULTIMEDIA
Fault finding - Conformity check 86C
86C-27
ITSProgram no.: 0020
Vdiag No.: 04
Sub-function: SOUND TESTS
NOTES
Only carry out this conformity check after a complete check with the diagnostic tool
(fault reading and configuration checks).
Application conditions: Engine stopped, + after ignition feed switched on.
Order FunctionParameter or Status
Check or ActionDisplay and Notes Fault finding
1 Speakers test AC004: Speaker test
This command
enables the front left-
hand, front right-
hand, rear left-hand
and rear right-hand
speakers to be
activated
successively.
In the event of a fault, apply
the interpretation of
command AC004 Speakers
test.
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MULTIMEDIA
Fault finding - Conformity check 86C
86C-28
ITSProgram no.: 0020
Vdiag No.: 04
Sub-function: TESTS
NOTES
Only carry out this conformity check after a complete check with the diagnostic tool
(fault reading and configuration checks).
Application conditions: Engine stopped, + after ignition feed switched on.
Order FunctionParameter or Status
Check or ActionDisplay and Notes Fault finding
1 Screen
AC006:Screen test:
colour bars
This command is used
to test the colour
connections between
the navigation
computer and the
display.
In the event of a fault, apply
the interpretation of
command AC006 Screen
test: colour bars.
AC007:Screen test:
shades of grey
This command is used
to test the video
connections between
the navigation
computer and the
display.
In the event of a fault, apply
the interpretation of
command AC007 Screen
test: gradation of grey.
AC008:Screen test:
white screen
This command is used
to test the screen to
see if a pixel from the
display is out of order.
Replace the display if several
pixels are out of order.
2 Microphone AC009: Microphone test
This command is for
testing microphone
operation.
Note:
If it is quiet, speak into
the microphone to
check that it is working.
In the event of a fault, apply
the interpretation of
command
AC009 Microphone test.
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MULTIMEDIA
Fault finding - Status summary table 86C
86C-29
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Status summary table
Tool status Diagnostic tool title
ET003 + 12 V side lights feed
ET006 + button
ET007 - button
ET009 Upper button
ET010 Lower button
ET017 Communication connection button
ET018 Wheel action
ET024 Reverse gear engaged
ET034 MODE button
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MULTIMEDIA
Fault finding - Interpretation of statuses 86C
86C-30
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Interpretation of statuses
ET003
+ 12 V SIDE LIGHTS FEED
NOTES
Visually check that the side lights are working. Carry out fault finding on the steering
column switches and the side lights.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition of the 7.5 A fuse in the engine compartment connection unit (component code 1337).
Check the condition and connection of the navigation central control connectors (component code 1657) and of
the CD changer (component code 1272) (broken, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the LPG connection between
components 1337, 1272 and 1657.
If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Repeat the conformity check from the start.
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MULTIMEDIA
Fault finding - Interpretation of statuses 86C
86C-31
ITSProgram no.: 0020
Vdiag No.: 04
ET006
ET007
ET009
ET010
ET034
+ BUTTON
- BUTTON
UPPER BUTTON
LOWER BUTTON
MODE BUTTON
NOTES There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the steering column switch 10-track connector (component code 1519) and
of the receiver 32-track connector (component code 261) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electricalwiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34AQ,
q connection code 34AU,
q connection code 34AS,
q connection code 34AR,
q connection code 34AP,
q connection code 34AT,
q connection code 34AO,
between components 261 and 1519.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
AFTER REPAIR Repeat the conformity check from the start.
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MULTIMEDIA
Fault finding - Interpretation of statuses 86C
86C-32
ITSProgram no.: 0020
Vdiag No.: 04
ET006
ET007
ET009
ET010ET034
CONTINUED
Carry out the following checks on component 1519 using an ohmmeter:
q + button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AT and 34AP.
q + button released: there should be insulation between connections 34AT and 34AP.
q - button pressed: the resistance should be less than 150ΩΩΩΩ between connections 34AP and 34AS.
q - button released: there should be insulation between connections 34AP and 34AS.
q High button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AS and 34AQ.q High button released: there should be insulation between connections 34AS and 34AQ.
q Low button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AU and 34AQ.q Low button released: there should be insulation between connections 34AU and 34AQ.
q Mode button pressed: the resistance should be less than 150 ΩΩΩΩ between connections 34AU and 34AP.
q Mode button released: there should be insulation between connections 34AU and 34AP.
If the measurements taken do not correspond to the values above, replace component 1519 (see MR 370Mechanical 84A, Control - signals, Wiper switch: Removal - Refitting).
If the fault is still present, contact the Techline.
AFTER REPAIR Repeat the conformity check from the start.
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MULTIMEDIA
Fault finding - Interpretation of statuses 86C
86C-33
ITSProgram no.: 0020
Vdiag No.: 04
ET017
COMMUNICATION CONNECTION BUTTON
NOTES There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the steering column switch 10-track connector (component code 1519) and
of the receiver 32-track connector (component code 261) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34AT,
q connection code 34AO,
between components 261 and 1519.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Carry out the following checks on component 1519 using an ohmmeter:
q Communication button pressed: the resistance should be less than 150ΩΩΩΩ between connections 34AT and
34AO.
q Communication button released: there should be insulation between connections 34AT and 34AO.
If the measurements taken do not correspond to the values above, replace component 1519 (see MR 370
Mechanical 84A, Control - signals, Wiper switch: Removal - Refitting).
If the fault is still present, contact the Techline.
AFTER REPAIR Repeat the conformity check from the start.
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MULTIMEDIA
Fault finding - Interpretation of statuses 86C
86C-34
ITSProgram no.: 0020
Vdiag No.: 04
ET018
TUMBLEWHEEL ACTION
NOTES There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the steering column switch 10-track connector (component code 1519) and
of the receiver 32-track connector (component code 261) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34AU,
q connection code 34AS,
q connection code 34AT,
q connection code 34AR,
between components 1519 and 261.If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check the continuity of component 1519:
– between connections 34AR and 34AT,
– between connections 34AR and 34AS, – between connections 34AR and 34AU.
Wheel checking procedure (see MR 370 Mechanical 84A, Control - signals, Radio control satellite: Test).
If there is no continuity, replace component 1519 (see MR 370 Mechanical 84A, Control - signals, Wiper switch:
Removal - Refitting).
If the fault is still present, contact the Techline.
AFTER REPAIR Repeat the conformity check from the start.
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MULTIMEDIA
Fault finding - Interpretation of statuses 86C
86C-35
ITSProgram no.: 0020
Vdiag No.: 04
ET024
REVERSE GEAR ENGAGED
NOTES There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Carry out fault finding on the Protection and Switching Unit (see 87G, Engine compartment connection unit).
Check the condition and connection of the navigation computer 32-track connector (component code 662) (broken,
oxidised, bent tabs).If the connector is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the connector; otherwise, replace the wiring.
Check the condition and connection of the Protection and Switching Unit MN and CN connectors (Vdiag 48)
(component code 1337) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance of the H66P connection between
components 662 and 1337.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Repeat the conformity check from the start.
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MULTIMEDIA
Fault finding - Parameter summary table 86C
86C-36
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Parameter summary table
Tool parameter Diagnostic tool title
PR002 Vehicle speed
PR005 Number of CDs in the multi-changer
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MULTIMEDIA
Fault finding - Interpretation of parameters 86C
86C-37
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Interpretation of parameters
PR002
VEHICLE SPEED
NOTES
Carry out a road test to obtain a variation of parameter PR002 Vehicle speed.
There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
If no value for parameter PR002 Vehicle speed appears on the tool, check the insulation, continuity and the
absence of interference resistance of the 47F connection between components 662 and 118 or 1094, dependingon the vehicle's equipment level.
If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the value for parameter PR002 Vehicle speed is incorrect, carry out fault finding on the ABS system (see 38C,
Anti-lock braking system).
If the fault is still present, contact the Techline.
AFTER REPAIR Repeat the conformity check from the start.
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MULTIMEDIA
Fault finding - Command summary table 86C
86C-38
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Command summary table
CLEARING
RZ001 Fault memory
RZ002 Computer memory
RZ003 Parameters and customer information
SETTINGS
VP002 Enter VIN
VP004 Netherlands legislation
ACTIVATION
AC004 Speaker test
AC006 Screen test: colour bars
AC007 Screen test: shades of grey
AC008 Screen test: white screen
AC009 Microphone test
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MULTIMEDIA
Fault finding - Interpretation of commands 86C
86C-39
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Interpretation of commands
RZ001 Fault memory:
This command is used to clear faults stored in the navigation computer.
RZ002 Computer memory:
This command enables the configuration CF001 Vehicle Type for the navigation computer to be removed.
RZ003 Customer parameters and data
This command is used to clear CF001 Vehicle type command configurations, address books and navigation
settings stored by the customer in the navigation computer.This command is also used to clear telephone numbers stored in the navigation computer and the list of received and
dialled calls when the telephone is connected to the vehicle.
Clearing procedure
q Establish dialogue with the navigation computer.
q Select the Repair mode menu.
q Select the Clear menu.
q Select the line of your choice.
q Confirm.
VP002 Write VIN:
This command permits manual entry of the vehicle's VIN into the computer. Use this command each time the
computer is replaced. The VIN number is inscribed on the manufacturer's plate.
Procedure for writing the VIN
q Establish dialogue with the navigation computer.
q Select the Repair mode menu.
q Select the other parameters menu.
q Select line VP002 Write VIN.
q Enter the VIN.q Exit fault finding mode.
q Switch off the ignition.
q Wait for the end of the power-latch.
q Read the VIN again from the Identification menu for confirmation.
IMPORTANT
The NETHERLANDS configuration is IRREVERSIBLE this selection cannot be cleared.
IMPORTANT
This command must be activated before removing the computer.
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MULTIMEDIA
Fault finding - Interpretation of commands 86C
86C-40
ITSProgram no.: 0020
Vdiag No.: 04
AC004
SPEAKER TEST
NOTES
This command activates, one by one, the front left-hand tweeters, front right-hand
tweeters, front right-hand bass, rear right-hand bass, rear left-hand bass and front
right-hand bass speakers.
Special note:
Check the output setting on the right-hand and left-hand speakers (press the SET
button, select Balance) then the output setting on the front and rear speakers (press
the SET button and then select Fad).
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the receiver connector B (component code 261) and of the faulty speaker
connector (component code 365, 191, 366, 189, 190, 192) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34E,
q connection code 34F,
between components 261, 365 and 191.
q connection code 34D,
q connection code 34C,
between components 261 and 189.
q connection code 34A,
q connection code 34B,
between components 261 and 190.
q connection code 34G,
q connection code 34H,between components 261, 366 and 192.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the checks reveal no faults, but one or more of the speakers does not work, replace the faulty speaker(s).
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out another fault finding check on the system.
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Fault finding - Interpretation of commands 86C
86C-41
ITSProgram no.: 0020
Vdiag No.: 04
AC006
SCREEN TEST: COLOUR BARS
NOTES There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Apply this procedure if one or more colour bars is missing on the display when this command is run.
Check the condition and connection of the display connector (component code 1127) and of the navigation
computer 32-track connector (component code 662) (broken, oxidised, bent tabs).If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electricalwiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check for + 12 V on connection BCP3 of the component 1127 connector.
Check that the earth on connection 34GU of the component 1127 connector is perfect.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code TB31,
q connection code 34DD,
q connection code 34DC,
q
connection code 34DB,q connection code 34GU,
between components 1127 and 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the checks reveal no faults, but the colours displayed by component 1127 are incorrect, replace
component 1127.
AFTER REPAIR Carry out another fault finding check on the system.
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MULTIMEDIA
Fault finding - Interpretation of commands 86C
86C-42
ITSProgram no.: 0020
Vdiag No.: 04
AC007
SCREEN TEST: GRADATION OF GREY
NOTES There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Apply this procedure if the shade of grey shown on the display when the command is activated is incorrect.
Check the condition and connection of the display connector (component code 1127) and of the navigation
computer 32-track connector (component code 662) (broken, oxidised, bent tabs).If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electricalwiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check that the earth on connection 34GU of the component 1127 connector is perfect.
If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check that the earth on the MAN connection of component 1127 is perfect.Check for + 12 V on connection BCP3 of the component 1127 connector.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code TB30,
q connection code 34HA,
q connection code 34GZ,
between components 1127 and 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the checks reveal no faults, but the gradation of grey displayed by the display is not correct, replace
component 1127.
AFTER REPAIR Carry out another fault finding check on the system.
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Fault finding - Interpretation of commands 86C
86C-43
ITSProgram no.: 0020
Vdiag No.: 04
AC009
MICROPHONE TEST
NOTES There must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Apply this procedure if the Faulty connection message appears when these commands are activated.
Check the condition and connection of the microphone connector (component code 789) and of the navigation
computer 40-track connector (component code 662) (broken, oxidised, bent tabs).If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electricalwiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 107J,
q connection code 107G,
q connection code 107F,
between components 789 and 662.If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the checks reveal no faults but the microphone does not work, replace component 789.
AFTER REPAIR Carry out another fault finding check on the system.
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MULTIMEDIA
Fault finding - Customer complaints 86C
86C-44
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Customer complaints
NOTES Only refer to these customer complaints after performing a full check with the
diagnostic tool.
NO DIALOGUE WITH THE COMPUTER ALP 1
THE SCREEN STAYS BLACK ALP 2
NO VOICE MESSAGES ALP 3
NO TRAFFIC INFORMATION MESSAGES APPEAR ON THE SCREEN ALP 4
POOR SATELLITE RECEPTION ALP 5
THE RADIO DOES NOT SWITCH ON AUTOMATICALLY OR GOES OFF AFTER
20 MINUTES
ALP 6
NO TIME DISPLAY OR TIME DISPLAY INCORRECT ALP 7
THE VOLUME DOES NOT CHANGE WITH A CHANGE IN VEHICLE SPEED ALP 8
POOR RADIO RECEPTION ALP 9
THE CD CHANGER DOES NOT WORK ALP 10
IMPOSSIBLE TO ALTER GPS GUIDANCE WHEN DRIVING ALP 11
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Fault finding - Customer complaints 86C
86C-45
ITSProgram no.: 0020
Vdiag No.: 04
NOTES Only refer to these customer complaints after performing a full check with the
diagnostic tool.
AFTER UPDATING THE NAVIGATION DVD, THE SYSTEM NO LONGER WORKS ALP 12
IMPOSSIBLE TO USE TELEPHONE WITH BLUETOOTH ALP 13
NOT POSSIBLE TO MAKE A CALL FROM THE NUMBERS STORED IN THE LIST OF
RECEIVED CALLSALP 14
THE CALL IS NOT TRANSFERRED TO THE NAVIGATION AND COMMUNICATION
SYSTEM IF A NUMBER IS DIALLED ON THE TELEPHONEALP 15
COMMUNICATIONS ARE SUBJECT TO INTERFERENCE IN BLUETOOTH ALP 16
THE PERSON CALLING USING THE COMMUNICATION SYSTEM CANNOT HEAR
ME VERY WELL OR CANNOT HEAR ME AT ALL (WITH BLUETOOTH)
ALP 17
VOICE RECOGNITION IS NOT WORKING ALP 18
THE DISPLAY ON THE SCREEN STAYS FROZEN ALP 19
THE SCREEN DISPLAYS CONNECT A DIAGNOSTIC TOOL ALP 20
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Fault finding - Fault finding charts 86C
86C-46
ITSProgram no.: 0020
Vdiag No.: 04 Fault finding - Fault finding charts
ALP 1 No dialogue with the computer
NOTES Switch on the + after ignition feed to enter fault finding mode with the computer.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the battery connections.
Check the condition of the fuses.
Check the battery voltage.
Try the diagnostic tool on another vehicle.
Check:
– the connection between the diagnostic tool and the diagnostic probe (lead in good condition),
– the connection between the diagnostic lead and the diagnostic socket (lead in good condition).
Check for + 12 V on the 34HU connection of the navigation computer (component code 662).
Check for + 12 V battery feed on connection BP32, for + 12 V after ignition feed on connection AP43 and for
an earth on the NAM connection and on the MAM connection of the diagnostic socket (component code 225).
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Check for + 12 V battery feed on connection BCP3 and an earth on connection MX of component 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Disconnect the 32-track connector of component 662 and the connector of component 1657 to check the
insulation, continuity and absence of interference resistance of the following connections:
q connection code 34GA,
q connection code 34DZ,
between components 662 and 1657;
q connection code 107X,
q connection code 107W,
between components 1657 and 225;q connection code BCP3,
between components 662 and 260;
q connection code MX,
between component 662 and earth MX.If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
ALP 2 The screen stays black
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that the display has not been deactivated.
Press the LIGHT button on the central control for 2 seconds to reactivate the display.
To check the supply to the display, switch on the
ignition, switch on the navigation system and eject
the navigation DVD.
Has the DVD been removed?
Yes
Check for + 12 V on connection BCP3 and an earth
on connection MAN of the display (component
code 1127).
Are these tests correct?
Yes
Check the insulation, continuity and the absence of
interference resistance of connection 34HU
between components 1127 and 1272 .
– If the connection is correct, replace the display.
– If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for
repair ), repair the wiring; otherwise, replace the
wiring.
NoCheck the condition of the supply fuse
(20A) (component code 260).
Has the fault been solved?
Yes No
Check for + 12 V on
connection BCP3 and an
earth on connection MX of the navigation computer
(component code 662).
No
Check the insulation,
continuity and the absence
of interference resistance
of connections 34DB, 34DC
et 34DD between
components 662 and 1127 .
YesAre these checks
correct?
No
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair ),
repair the wiring; otherwise, replace the wiring.
86C-47
ITSProgram no.: 0020
Vdiag No.: 04
End of fault finding.
Contact the
Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-48
ITSProgram no.: 0020
Vdiag No.: 04
ALP 3 No voice messages
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that the sound from the radio is coming through the front and rear speakers.
Otherwise, adjust the sound for all vehicle speakers. Press the SET button, select the audio; balance or fader
menus.
Check that voice guidance is activated.
Press the SET button and select the Navigation;
Guidance preference; Voice guidance menus.
Has voice guidance been activated?
Yes
Ensure that the voice guidance volume has been
properly adjusted.
Press the SET button and select the Volume and
beeps, and Guidance volume menus.
Has the voice guidance volume been properly
adjusted?
Yes
Has the fault been solved?
No
No Activate voice guidance.
No Adjust the voice guidance volume.
Yes End of fault finding.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-49
ITSProgram no.: 0020
Vdiag No.: 04
ALP 3
CONTINUED
Check the condition and the connection of the receiver 32-track connector (component code 261), of the navigation
central control connector (component code 1657) and of the navigation computer 40-track connector (componentcode 662) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and absence of interference resistance on connections TB27, 34HD and 34HG
between components 662 and 261.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
Has the fault been solved?
No Yes
Contact the Techline. End of fault finding.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-50
ITSProgram no.: 0020
Vdiag No.: 04
ALP 4 No traffic information messages appear on the screen
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Traffic information (TMC) is transmitted via the
radio's FM band. The TMC pictogram should be
green in order for the traffic information to be
received.
What colour is the TMC pictogram?
Green
The system is operating correctly, but there is no
traffic information to be transmitted.
Check that the traffic information display has been
activated.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Card display menus.
Has the display been activated?
Yes
Check that the traffic information settings are
correct.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;Type of information to be displayed; Traffic
information service menus.
Make any necessary adjustments.
Grey No traffic information is being received.
No Activate the traffic information display.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair ),
repair the wiring; otherwise, replace the wiring.
86C-51
ITSProgram no.: 0020
Vdiag No.: 04
ALP 5 Poor satellite reception
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Ensure there are no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
What colour is the GPS pictogram?
Green
The system operates normally.
Yellow
or
Grey
Positioning is imprecise (yellow) or
impossible (grey) in the following areas:
forests, tunnels, valleys, under bridgesand in stormy weather.
Carry out a system test in an open area.
Check the condition and cleanliness of the
GPS aerial.
Check the insulation, continuity and
the absence of interference resistance
of connections 46CB and TB15 betweencomponents 662 and 886.
No Are the tests correct?
Yes
If the fault is still present, replace the GPS
aerial.
If the satellite reception is poor, contact
the Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
ALP 6The radio does not switch on automatically or goes off after
20 minutes
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
The navigation system does not receive the multimedia wake-up signal when the + after ignition feed is switched on.
Check the condition of the CD changer fuses (component code 1272).
Has the fault been solved?
No Yes
On pressing the CD changer on/off button, check for
the multimedia wake-up signal on connection 34HU
on the radio's blue connector (component
code 261).
Is it present?
No
Check the insulation, continuity and the absence
of interference resistance of connection 34HU
between components 1272, 261, 1657, 1127
and 662.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair ),
repair the wiring; otherwise, replace the wiring.
Has the fault been solved?
No Yes
End of fault finding.
86C-52
ITSProgram no.: 0020
Vdiag No.: 04
End of fault finding.
Yes
Check for + 12 V (+ battery feed) on
connection BCP3 of the component 261 black connector.
Is it present?
No Yes
Check the insulation, continuity and the
absence of interferenceresistance of
connection BCP3 betweencomponents 261
and 260.
Ifany connection is faulty and if there is a repair method(see Technical Note 6015A, Repairing
electricalwiring, Wiring:Precautions forrepair ),
repair thewiring;otherwise, replace thewiring.
Has the fault been solved?
Yes No
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-53
ITSProgram no.: 0020
Vdiag No.: 04
ALP 6
CONTINUED
Disconnect the connector from component 1127 , check for + battery feed on connection BCP3, for + accessories
feed on connection SP2 and for + after ignition feed on connection AP43 of the component 1127 connector. Also check that the earth on connection MAN is perfect.
Are the tests correct?
No Yes
Check the continuity, insulation and absence of interference
resistance on the following connections:
q connection code SP2,
q connection code BCP3,between components 1272 and 260;
q connection code AP43,
between components 1272 and 1337 ;
q connection code MAN,
between component 1272 and the earth MAN.
If any connection is faulty and if there is a repair method (see Technical
Note 6015A, Repairing electrical wiring, Wiring: Precautions for
repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
ALP 7 Clock not displayed or incorrect
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Check that the time display is activated and the time
zones and settings are correct.
Press the SET button, select the clock; clock
display; time adjustment; summer time; time
zone.
Are these adjustments correct?
Yes
Place the vehicle outside in an open area and check
that the satellite reception is correct.
Is the GPS pictogram green?
Yes
Wait a few minutes in a location with good satellite
reception.
If the time is still wrong, contact the Techline.
86C-54
ITSProgram no.: 0020
Vdiag No.: 04
No
Set the display and time.
Explain to the customer how to make
these adjustments.
NoSee fault finding chart: ALP 5 Poor
satellite reception.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-55
ITSProgram no.: 0020
Vdiag No.: 04
ALP 8 The volume does not change with a change in vehicle speed
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that volume according to speed function has
been activated.
Press the SET button and select the volume
correction menu.
Is the volume according to speed function active?
Yes
Carry out fault finding on the ABS/ESP (see 38C,
Anti-lock braking system).
Check the condition and connection of the receiver 32-track connector (component code 261) and of the navigation
computer 32-track connector (component code 662). If the connectors are faulty and if there is a repair method
(see Technical Note 6015A, Repairing electrical wiring, Wiring: Precautions for repair ), repair the
connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance of the connection 47F betweencomponents 261 and 662. If the connection is faulty and if there is a repair method (see Technical Note 6015A,
Repairing electrical wiring, Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
No Activate this function.
Carry out a road test and check that the
volume varies as the vehicle speed varies.
Does the volume vary?
No Yes
End of fault finding.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-56
ITSProgram no.: 0020
Vdiag No.: 04
ALP 8
CONTINUED
Check the condition and connection of the ABS computer connector (component code 118 or 1094). If the
connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
If no fault is found with the ABS system, check the insulation, continuity and the absence of interference
resistance of connection 47F between components 261 and 118 or 1094 according to the vehicle's equipment
level.If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-57
ITSProgram no.: 0020
Vdiag No.: 04
ALP 9 Poor radio reception
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the 32-track connector and the aerial connector on the radio (component
code 886).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair ), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
q connection code 34AM,
q connection code 34AN,
q connection code TB13,
between components 261 and 886.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-58
ITSProgram no.: 0020
Vdiag No.: 04
ALP 10 The CD changer does not work
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition of the 15 A fuses (+ accessories
feed) on component 260 and 7.5 A (+ after ignition
feed) on component 1337.
Are the fuses in good condition?
Yes
Check the condition and connection of the CD multi-changer connector (component code 1272).
If the connector is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair ), repair the connector; otherwise, replace the wiring.
Has the fault been solved?
No Yes
Disconnect the connector from component 1272,
check for + battery feed on connection BCP3, for
+ accessories feed on connection SP2 and for
+ after ignition feed on connection AP43 of the
component 1272 connector.
Also check that the earth on connection MAN is
perfect.
Are the tests correct?
No Yes
No Replace the fuses.
End of fault finding.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-59
ITSProgram no.: 0020
Vdiag No.: 04
ALP 10
CONTINUED
Check the continuity, insulation and absence of
interference resistance on the followingconnections:
q connection code SP2,
q connection code BCP3,
between components 1272 and 260;
q connection code AP43,
between components 1272 and 1337 ;q connection code MAN,
between component 1272 and the earth MAN.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair ),
repair the wiring; otherwise, replace the wiring.
Has the fault been solved?
Yes No
End of fault finding.
Check the continuity, insulation and absence of
interference resistance on the following
connections:
q connection code 34HN,
q connection code 34HM,
q connection code 34HP,q connection code 34HQ,
between components 1272 and 261.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair ),
repair the wiring; otherwise, replace the wiring.
Check that the system is operating correctly. If the
fault is still present, contact the Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-60
ITSProgram no.: 0020
Vdiag No.: 04
ALP 11 Impossible to alter GPS guidance when driving
NOTES Only check the customer complaint after performing a full check with the diagnostic
tool.
If the configuration LC002 Country type is NETHERLANDS, it is normal not to be able to adjust the guidance
when driving.
This configuration is IRREVERSIBLE and it is not possible to clear this choice.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-61
ITSProgram no.: 0020
Vdiag No.: 04
ALP 12 After updating the navigation DVD, the system no longer works
NOTES Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the navigation computer software version is compatible with the navigation DVD update.
If the navigation DVD is not compatible with the navigation computer software, suggest that the customer buys a
navigation DVD in a version compatible with the vehicle's navigation system.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-62
ITSProgram no.: 0020
Vdiag No.: 04
ALP 13 Impossible to use the telephone with Bluetooth
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that fault DF009 Computer is not present or stored.
Note:
List of telephones researched and approved by Renault in March 2005: Nokia 6820, Nokia 6230, Siemens S65,
Motorola V500, Motorola V600.
For information on the latest list of telephones approved by Renault and the various operations to perform on thesetelephones, see Technical Note 6024A Special features of mobile phones for the navigation and
communication system.
Check that Bluetooth mode is activated in the navigation and communication system.
Press the SET button and select the telephone; Bluetooth option; Bluetooth connection menus.
Has the telephone been looked at by Renault?
Yes
Check that the telephone software on the telephone
is compatible with the vehicle's navigation and
communication system.
The telephone software compatible with the
vehicle's navigation and communication system is
greater than or equal to:
Nokia 6230 and 6820: v 03,15
Motorola V500 and V600: Triplets_G_0B.09.44R
Siemens S65: v 12
Is the telephone software compatible with thevehicle's navigation and communication
system?
Yes
Command to find out the telephone's software(see Technical Note 6024A Special features of mobile
phones used with the navigation and communication
system):
– Nokia: *#0000#
– Motorola: select configuration, telephone status then
version information
– Siemens: *#06#
NoSuggest that the customer buy a
telephone approved by Renault.
No
Ask the customer to contact the
telephone vendor in order to install a
software version into the telephone
that would be compatible with the
navigation and communication
system.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-63
ITSProgram no.: 0020
Vdiag No.: 04
ALP 13
CONTINUED 1
Activate Bluetooth mode for the telephone (see
Technical Note 6024A "Special features of mobile phones used with the navigation and
communication system").
Match up the navigation and communication system
and the telephone.
Was the match successful?
Yes No
Test the Bluetooth terminal on the
navigation computer.
Check that the telephone does not need to be
confirmed before it is connected to the Bluetooth
system.
If this is the case, confirm in order to connect the
telephone then inhibit this function in the telephone
(not possible on Siemens telephones).
Procedure for activating the telephone's Bluetooth
mode:
– Nokia: Select Parameters, Connectivity, Bluetooth,
Activate in the main menu.
– Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Activated in
the main menu.
– Siemens: Select Adjustments, Mode/Data, Bluetooth,
then activate Bluetooth mode.
Procedure for matching the communication system and the
telephone:
On the navigation and communication system:
– Press the SET button.
– Enter the telephone menu.
– Select the Bluetooth option line.
– Select the save a Bluetooth telephone line.
On the telephone:
– Enter the menu to find a Bluetooth accessory.
– In the list of found accessories, select My CAR.
– Enter the PIN code given on the vehicle's navigation
display.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-64
ITSProgram no.: 0020
Vdiag No.: 04
ALP 13
CONTINUED 2
Check that the telephone is at the top of the matched
phones list (icon opposite its name).
Is the telephone at the top of the list?
Try to match another telephone to the vehicle's
navigation and communication system.
Was the match successful?
Yes
The customer's telephone is definitely the reason
why it does not work with the navigation and
communication system.
No
Put the telephone at the top of the list of
telephones matched to the navigation and
communication system.
NoIf the fault has not been solved, contact
Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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86C-65
ITSProgram no.: 0020
Vdiag No.: 04
ALP 14Not possible to make a call from the numbers stored in the list of
received calls
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
This fault occurs with Nokia phones and cannot be repaired.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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86C-66
ITSProgram no.: 0020
Vdiag No.: 04
ALP 15The call is not transferred to the navigation and communication
system if a number is dialled on the telephone
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
This fault occurs with Siemens phones and cannot be repaired.
In this case, dial the numbers using the navigation central control.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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86C-67
ITSProgram no.: 0020
Vdiag No.: 04
ALP 16 Communication is subject to interference with Bluetooth
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the interference still present?
Yes
Deactivate Bluetooth mode on the telephone.
If the telephone is not listed opposite (see Technical
Note 6024A Special features of mobile phones
used with the navigation and communication
system).
Deactivate Bluetooth mode in the navigation and
communication system.
Press the SET button and select the telephone;
Bluetooth option; Bluetooth connection menus.
Make a call to a fixed line.
Is the interference still present?
Yes
Procedure for activating the telephone's Bluetooth
mode:
– Nokia: Select Parameters, Connectivity, Bluetooth,
Deactivate in the main menu.
– Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Deactivated in
the main menu. – Siemens: Select Adjustments, Mode/Data, Bluetooth,
then deactivate Bluetooth mode.
No
The fault is linked to the number the
customer is calling or to a localised lack of
network availability.
No
The fault is linked to the customer's
telephone.
Ask the customer to carry out a fault
finding procedure on the telephone with
the vendor.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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86C-68
ITSProgram no.: 0020
Vdiag No.: 04
ALP 16
CONTINUED
Place the telephone close to the navigation
computer.
If the fault is still present, check the condition and
connection of the connectors on the navigation
computer and the radio.
Is the interference still present?
Yes
Match up another telephone and make a call.
Is the interference still present?
Yes No
If the fault is still present, contact the
Techline.
Fault solved, end of fault finding.
Procedure for matching the communication system and thetelephone:
On the navigation and communication system:
– Press the SET button.
– Enter the telephone menu.
– Select the Bluetooth option line.
– Select the save a Bluetooth telephone line.
On the telephone: – Enter the menu to find a Bluetooth accessory.
– In the list of found accessories, select My CAR.
– Enter the PIN code given on the vehicle's navigation
display
No End of fault finding.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-69
ITSProgram no.: 0020
Vdiag No.: 04
ALP 17The person calling using the communication system cannot hear
me very well or cannot hear me at all (with Bluetooth)
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the fault still present?
Yes
With the engine stopped, is voice recognition of
the words Directory and Dial working?
Yes
Check the condition and connection of the
connectors of the telephone support base plate, the
navigation computer and the radio.
Match up another telephone and make a call.
Is the fault still present?
Yes No
If the fault is still present, contact the
Techline.
No
The fault is linked to the number the
customer is calling or to a localised lack of
network availability.
Procedure for matching the communication system and the
telephone:
On the navigation and communication system:
– Press the SET button.
– Enter the telephone menu.
– Select the Bluetooth option line.
– Select the save a Bluetooth telephone line.
On the telephone:
– Enter the menu to find a Bluetooth accessory.
– In the list of found accessories, select My CAR.
– Enter the PIN code given on the vehicle's navigationdisplay
NoCheck the condition and connection of the
microphone connector.
Check that the microphone part number is
correct. If not, replace the microphone.
The fault is probably caused by the telephone. Ask the customer to carry
out a fault finding procedure on the telephone.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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ITSProgram no.: 0020
Vdiag No.: 04
ALP 18 Voice recognition is not working
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Use the Wiring Diagrams Technical Note, Scenic II.
With the engine stopped, then at 30 mph (50 km/h)does voice recognition of the wordsDirectory andDial work?
Yes
The customer needs to use voice recognitionintensively for 2 weeks so that the voice recognition
system can learn to recognise his voice.
If the fault is still present, contact the Techline.
No
Check the condition and connection of the
microphone connector (component
code 789).
Check that the microphone part number is
correct. If not, replace the microphone.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86C
86C-71
ITSProgram no.: 0020
Vdiag No.: 04
ALP 19 The display on the screen stays fixed
NOTES
Only check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
The display on the screen stays frozen.
Switch off the ignition and wait until the system shuts
down completely (at least 1 minute).
Switch on the ignition again.
Has the fault been solved?
Yes
End of fault finding.
If the fault recurs, contact Techline.
No Contact the Techline.
AFTER REPAIR Carry out a complete check with the diagnostic tool.
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Fault finding - Fault finding charts 86CITS
Program no.: 0020Vdiag No.: 04
ALP 20 The screen displays Connect a diagnostic tool
NOTES Only check the customer complaint after performing a full check with the diagnostic
tool.
The navigation computer configuration has not been
carried out.
Configure the computer (see Configuration and
programming).
Has the fault been solved?
Yes
End of fault finding.
No Contact the Techline.