Dell IT best practice sharing: Making Premier better for you
Christy Rogers: Executive Director, eCommerceSession MT82
3,100,000orders
11,000,000visits
80,000Premier pages
in 76 countries & in 19 languages
Premier today
330,000responses to
on-site survey
110,000 responses submitted
through on-sitefeedback link
277,000unique customer
verbatim comments3 Have items in the cart stay in the cart
2 Make it more reliable
4 Simplify the saving of eQuotes
Make it faster1
This is what we’ve heardWe listen
+ Executive Briefing Center visits + Premier Usability studies + Focus Groups + Customer
Outreach programs + Internal site quality audits + Direct Sales Rep input
An improved Premier experience
Faster: New optimized architecture that improves speed & performance
• 40% faster load times• Significant reduction
in 3+ & 5+ second events
More reliable: Expanded catalog
management coverage
Ensures timely support for your page and
maximum accuracy to your products and pricing
Items stay in the cart:
Improved cart saves your products for 14 days
Simplified eQuotes:
Now a streamlined & faster process to save
Available now
• Integration between Premier and your Account Team’s internal sales tools
• Display of estimated ship dates & estimated delivery dates
Coming soon
• New Premier home page
• Improved, responsive search experience
• Redesigned cart & checkout
Other Premier enhancements
Moving to
One Dell Commerce
• Automated
• Predictive tools
• Personalized
• Real-time
• Single catalogue
• Unified profile