Deploying SugarCRM on Public Clouds
October 13, 2011
©2011 SugarCRM Inc. All rights reserved.
©2011 SugarCRM Inc. All rights reserved.
@jsysmans
http://www.linkedin.com/in/jsysmans
SugarCRM: Global CRM Leader
BusinessLeading provider of Open Source CRM
SoftwareFounded April 2004 in Cupertino,
California Europe Head Office in Munich, Germany
Market Traction3rd largest global CRM Provider850,000+ users, 60,000+ organizations5,500+ Customer in 80 Countries
Fastest Growing 60%+ annual billings growth > 10 Million downloads Cash flow positive
Leader Position in CRM for
Midmarket - June 2010
SugarCRM: Mission Statement
Empowering every company in the world to gain and retain customers with the
most open, flexible and intuitive relationship management solutions.
Agenda
©2011 SugarCRM Inc. All rights reserved.
Announcement
Deployment Models
Customer Testimonials
Metrics
Public Cloud
Announcing: Sugar on IBMSmartCloud
Run Sugar on IBM SmartCloud Enterprise
Combine benefits of Cloud computing with Enterprise grade security and SLAs
Adds 6 datacenters around the world (NA, EU, APAC)
Sugar image is pre-installed, simple click to deploy
BYOL* or One Stop Shop through reseller
*Bring Your Own License
Deployment Models: Sugar Open Cloud
©2011 SugarCRM Inc. All rights reserved.
CustomerNetwork
Sugar PartnerCloud
Deployment Models: Sugar Cloud
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Sugar On-Demand
2 datacentersUSAUK
Backed by SLA
Every customers gets a Sugar on-demand instance
Deployment Models: Customer Network
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On site
Behind your firewall
Does not require Internet connection
Access in the browser
You have full control
Deployment Models: Partner Cloud
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300+ partners globally
Many offer Cloud services
Deployment Models: Public Cloud
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Amazon EC2
IBM SmartCloud Enterprise
Rackspace Cloud
Windows Azure
Deployment Models: What Customers Look For
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Security and Compliance
Segregated data
Scalability
Reliability
Performance
Flexibility
Global Reach
Choice and Control
Deployment Models: Global Reach
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Sugar On-Demand + Public Cloud + Partner Cloud Countries
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Amazon EC2
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Most popular
Available since Sept 2009
BYOL
One stop resellers
Amazon EC2: Editions Distribution
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February through September 2011
Amazon EC2: Global Reach
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United StatesNorthern CaliforniaNorthern Virginia
EuropeIreland
AsiaSingaporeTokyo
Amazon EC2: Geographic Distribution
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February through September 2011
Amazon EC2: Easy Deployment
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Case Study: BitNami
Easy deployment
Handle configuration
http://bitnami.org/stack/sugarcrm
Amazon EC2: Partners
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Some of the Sugar Partners with extensive EC2 experience are:North America
Plus Consulting DataSync Levementum
EMEA OpenSymbol Provident CRM
Latin America Lampada Global PalmTree Consulting
APAC OSSCube
IBM SmartCloud Enterprise
Run Sugar on IBM SmartCloud Enterprise
Combine benefits of Cloud computing with Enterprise grade security and SLAs
Adds 6 datacenters around the world (NA, EU, APAC)
Sugar image is pre-installed, simple click to deploy
BYOL* or One Stop Shop through reseller
*Bring Your Own License
IBM SmartCloud Enterprise: Global Reach
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North AmericaUSA, ColoradoUSA, North CarolinaCanada, Ontario
EuropeGermany
AsiaSingaporeJapan
IBM SmartCloud Enterprise: Customer Story
Problem: Needed to scale infrastructure to accommodate future needs.
Solution: Highland Solutions, a Sugar & IBM Value Added Reseller, quickly got HI-Way up-and-running on the IBM SmartCloud.
Benefit: Significantly reduced operating costs.
IBM SmartCloud Enterprise: Partners
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Some of the Sugar Partners who started with IBM SmartCloud are:North America
Highland Solutions Levementum TechAdvisors
EMEA OpenSymbol
Rackspace Cloud
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BYOL
One Stop Resellers
Rackspace Cloud: Global Reach
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United StatesIllinoisNorthern VirginiaTexas
EuropeUnited Kingdom
AsiaHong Kong
Rackspace Cloud: Partners Success Story
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Case Study: Epicom
Rackspace Cloud gives every SugarCRM customer their own virtual server.
Rackspace’s new state-of-the-art data center yields far better performance and security compared to shared hosting environments.
Windows Azure
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BYOL
One Stop Resellers
Windows Azure: Global Reach
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United StatesIllinoisTexas
EuropeIrelandNetherlands
AsiaHong KongSingapore
Windows Azure: SugarCRM is a Long Term Microsoft Partner
PHP Partnership and support agreement
Featured Microsoft open source partner
Featured on Microsoft Web App Gallery
Sugar runs on Microsoft stack Support for Microsoft SQL
server Support for Windows Azure Member of the Azure Advisory
Board
Why The Public Cloud Matters
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Security and Compliance
Segregated data
Scalability
Reliability
Performance
Flexibility
Global Reach
Choice and Control
Sugar on Public Clouds Is CRM Made…
Easy: Pre-installed images make provisioning very easy. All you need to do is bring your own license
Flexible: You can fine tune Sugar to meet you very specific requirements
Open: You have direct database access so you can make deep customizations
Global: You have a choice of global datacenters; close to where your end-users are
Simple: We’ve taken the guess work out of configuring your deployment with a performance benchmarking white paper for IBM SmartCloud
Q & A
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