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Page 1: Developing insights to understand customer needs before engaging your customers in digital channels
Page 2: Developing insights to understand customer needs before engaging your customers in digital channels
Page 3: Developing insights to understand customer needs before engaging your customers in digital channels
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Page 5: Developing insights to understand customer needs before engaging your customers in digital channels
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DON’TSTARTFROMZERO

Always know something about the user, the context, or the platform. Use that knowledge to make good guesses about what the user wants to do or know, then create shortcuts to that action or information

MICROINTERACTIONS // SMART DESIGN

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