Digital Key ConceptsManagement 102

Professor Estenson

Chapter 10Participation and Leadership of

Teams

Commitment and Preparation

• Active Listening– Receive whole message– Accurately interpret

message– Check accuracy of your

translation of message– Repeat steps 1 through 3

until speaker is satisfied that you heard the message correctly

Commitment Continued

• Open minded• Involve all personality types

– Extroverts and Introverts– Agreeable– Conscientious– Emotionally Stable– Open to New Experiences

Team Roles

• Task– Give and Seek Information– Give and Seek Opinions– Elaborate– Energize– Review– Record

Roles Continued

• Maintenance– Encourage– Harmonize– Relieve Tension– Gatekeeper

Dysfunctional Behaviors• Blocking –put downs• Aggression• Storytelling- get people off

track• Recognition Seeking• Dominating• Confessing- drama kings or

queens• Special interests outside of

tasks• Distracting- joking or acting out• Withdrawing

Dealing With Behaviors

• Plan opening and meeting flow• Seat people strategically• Avoid making eye contact with trouble maker• Assign tasks• Assign speaking order• Stop behavior• Give praise for positive behaviors

Leadership

• Leadership can result in goodness or evil

• Leadership has three dynamics at work at same time:– Context– Lead– Follower

Leadership

• Studies– Behaviors

• Trait• Function (task or people)• Styles (autocratic, democratic or laissez-faire

– Situation• Fielder (power-task-relationship)• Hersey/Blanchard (tell-sell-participation-delegate)• House/Aditya help people meet their needs while

achieving organizational goals

Recent

• Vroom (decision tree approach if – then either group or leader making decision)

• Transformation – Leading from heart and with passion toward a goal bigger than self

High Risk Teams (Political, Financial, Physical)

• Passion of Teams• From the Book: Secrets of

Special Ops Leadership. General William A. Cohen.

• The Ether Zone by Ray Morris

• Articles by Jerry Estenson

Principles in high risk environments

• Clear purpose• Repetition• Speed• Simplicity

ExemplaryLeader Characteristics:

From: Leading in High Risk Environments.

• Competent• Honest

The down side of high-performing teams

Limited Forgiveness

Burn out