Diversity… It’s All About RESPECT
Rochester Area Quality Council
It’s Tomorrow, Today!
Diversity Council
April 1, 2008
It’s Tomorrow, Today!Diversity Council Mission
Our mission is to create an inclusive and welcoming
community through education.
Vision: to eliminate discrimination
Diversity….It’s All About Respect
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
• Executive Director, Kay Hocker• MA Management, MA HHSA,
St. Mary’s University of Minnesota
• Development and Communication Director, Courtney Lawson• MPH, University of Michigan
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Globalization of the workforce
requires that all people strive to work together in respectful, responsible and effective ways. Immigration and in-migration will be an increasingly important component in the demographic shifts in the workforce that have started to take place in Minnesota, and world wide.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Diversity – describes the extent to
which an organization has people from diverse backgrounds, with diverse human characteristics and from diverse communities working as staff, volunteers, board members.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Inclusiveness – valuing the perspectives
and contributions of all people. Striving to incorporate the needs and viewpoints of diverse stakeholders into the design of the organization’s services.
» The act of encouraging belonging.» Respect for pluralism – members of
diverse groups maintain traditional cultures, values and special interests within a common, shared culture.
Diversity… It’s All About RESPECT
Change in Olmsted County
» Between 1990 and 2000• Non-white populations have increased
by an average of 170%• Most notable increases among blacks
and Hispanics/Latinos• The white population has increased by
10%• Almost half of the county’s population
growth is people of color
Diversity… It’s All About RESPECT
Looking Ahead to Change
» Older workforce• The leading edge of the Boom
generation turns 62 in 2008 and 65 in 2011.
» Slower workforce growth
» Increased diversity• Primarily in children, young adults
» Smaller and older households
Diversity… It’s All About RESPECT
All’s Fair in Love, War & Recruiting
6.8%
4.5%
-1.6%-2.2%
13.0%
-1.2%
-3.5% -3.0%
-6%
-4%
-2%
0%
2%
4%
6%
8%
10%
12%
14%
2000-05 2005-10 2010-15 2015-20
Per
cen
t C
han
ge
18-2
4 USMn
Diversity… It’s All About RESPECT
International All-Call!
» For better educated, skilled young adults• Public education efforts• Skills to compete in a global workforce
» For migration to the area• An increasingly important component to
offsetting slower labor force growth
» For establishment of an inclusive and welcoming work environment
Diversity… It’s All About RESPECT
Economic Theory
» Economic growth depends on:• Growth in the workforce• Growth in productivity per worker
» Productivity per worker depends on:• Technology and machines• Public infrastructure• Knowledge, skills, training and
education
Diversity… It’s All About RESPECT
Examining Education
22 90
622772
-1284
222
-1500
-1000
-500
0
500
1000
Am Indian Asian Hispanic Black White Total
Diversity… It’s All About RESPECT
Trends in Schools
20.0%9.4%
27.6%30.5%30.6%
31.6%32.8%
36.6%37.3%37.5%
43.4%18.7%
11.0%9.8%
3.0%
0% 10% 20% 30% 40% 50%
RochesterRegion 10 (SE Mn)
Westbrook-Walnut GroveSleepy Eye
MinneapolisColumbia Heights
Pelican RapidsBrooklyn Center
RichfieldWorthington
St. PaulNational 03State 06-07State 04-05State 93-94
Percent of Students in 2006-07
Source: Mn Dept of Education data, Districts of more than 100 enrollment.SE Mn 61 specific non-English languages.
Diversity… It’s All About RESPECT
You Can Impact Productivity…
» Technology and machines• Employers have significant influence
» Public infrastructure• Employers have some influence
» Knowledge, skills, training and education • Caveat: An environment in which an
employee can express the above!• Employers have MAJOR influence
Diversity… It’s All About RESPECT
Difference Makes a Difference
» To the products you sell and the services you provide
» To spend less and make more on advertising
» To attract the “best” and “brightest” employees
» To our community at large
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
P e r c e n t a g e o f P o p u l a t i o n b y R a c e : 2 0 0 5
5 %
3 %
3 %
8 9 %
A s i a n s
A f r i c a n A m e r i c a n s
L a t i n o s
W h i te s
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
0 . 0 % 5 . 0 % 1 0 . 0 % 1 5 . 0 % 2 0 . 0 % 2 5 . 0 %
A s i a n s
A fr i c a n A m e r i c a n s
L a t i n o s
W h i t e s
P o p u la t io n in c r e a s e b y r a c e : 2 0 0 0 - 2 0 0 5
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!4 0 , 0 0 0 N e w O lm s t e d C o u n t y R e s id e n t s b e t w e e n 2 0 0 5 - 2 0 3 0
W h it e4 3 %
B la c k3 5 %
A s ia n9 %
L a t in o1 1 %
O t h e r2 %
W h i t e
B l a c k
A s i a n
L a t i n o
O t h e r
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Some characteristics of inclusive
organizations – • Knowing that all people do not respond in the
same way to messages. • Recognition of the importance of
communicating in culturally appropriate and sensitive ways.
• Self-aware: these organizations seek information and feedback about themselves.
• Have leadership that is open to change, willing to look inward and willing to conduct and hear honest dialogue.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Benefits of
inclusion – » Lower turnover» Higher productivity» Higher morale» Improved problem-
solving » Increased creativity
and innovation» Improve products
and services
» It’s tomorrow, today!
» Better serve and understand customers
» Capitalize on changing demographic conditions
» Leverage difference for competitive advantage
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Processes» Create a value statement which encompasses
diversity/inclusion» Construct a marketplace rationale for
diversity/inclusion» Conduct a readiness assessment» Embed requirements into company
benchmarks/outcomes/goals “diversity metrics”» Assign responsibility, accountability and time
frames» Allocate resources» Measure success
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Creating a more inclusive
organization is most successful when both of the following occur ..
» 1.) Individuals within the organization develop a greater awareness and understanding of human difference and power dynamics and they affect individuals, workplaces and societies.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
» 2.) Organizations transform their work and workplace in order to better respond to the assets brought by the diverse workforce.
» Leadership is committed, demands accountability and understands the competitive advantage.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
» Components of inclusion...• CEO and Board commitment• Human capital• Corporate communication• Supplier diversity
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Case studies …
• Bank of America• The Pepsi Bottling Group• AT&T• The Coca-Cola Co.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» What gets in our
way?» Individual…
• Bias• Stereotypes• Prejudice• Discrimination• Knowledge,
critical thinking, self esteem and empathy.
» Organizational ..• Culture. Policies,
practices, values and expectations that define a workplace and guide the treatment of customers and employees.
• Barriers to performance
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Barriers to inclusion ..
• These are hidden or unhidden obstacles that exist in organizations. Often unintentional, but can be intentional. Often not recognized by leadership. Based on residual stereotypes about innate
ability attributed to human difference Systems upholding outdated and outmoded
expectations and structures Formal or informal methods of gaining
information or access to information
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Patterns of Cultural Difference
• Different communication styles• Different attitudes towards conflict• Different approaches to completing tasks• Different decision-making styles• Different attitudes toward disclosure• Different approaches to knowing• Working on Common Cross-Cultural Communication Challenges, DuPaw, Axner
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» See the difference, stomp it out» See the difference, make it wrong» See the difference, act like you don’t» See the difference, respond inadequately» See the difference, understand the
difference that difference makes» Inclusion: See the differences and
respond positively and affirmingly
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!Residency
Native Born:
Immersed in language and culture since birth
Immigrant:
Meets US immigrations requirements and restrictions. May have multiple choices in relocation such as time, education, job skills. May have opportunity to prepare and possess willingness to learn language, culture and norms, likely to have some willingness to assimilate.
Refugee:
Meets US refugee regulations: lived in refugee camp(s). Must prove that life is at risk or in danger through documentation and interviews. Has fewer choices: flee or die, no time to prepare, education (if available) generally does not transfer, has lived within war experience including fear, death, lack of systems such as government, education,health care. Job skills not useable without language skills, experiences culture shock and post traumatic stress disorder, less willing to assimilate.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!» Migrant:
• Refers to employment. Travel for work opportunities.
» In-migration:
• Young working adults seeking opportunity
» Documented vs Undocumented Legal Alien vs Illegal Alien
About 30% of immigrants return home Most refugees hope to return home when safety is
restored Under 10% of migrant workers are undocumented
immigrants. Vast majority are US citizens. 80 – 90%
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
Immigration causes the U.S. economy to grow. An estimated 17.9 million immigrants are currently working in the U.S.--14% of the total work force. Compared to the native-born, a significantly higher percentage of immigrants are of working age. Immigrants are just as likely to start new businesses as the native-born. They generate employment, innovate, and take jobs that native born workers are less likely to fill. Immigrants help keep the U.S. internationally competitive and give businesses a global perspective.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
While all immigrants are required to pay taxes—including sales, income, and property taxes—most immigrants are not eligible for public assistance. Only refugees and certain legal immigrants are eligible for benefits, and only for a limited time. Undocumented immigrants are not eligible for any public benefits except for emergency medical assistance. Furthermore, immigrants are large contributors to Social Security and will play an integral role in financing Social Security as the U.S. population ages.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
Although the actual number of immigrants currently living in the U.S. continues to grow, when considered as a percentage of the population, levels are lower than in the past. Currently about 12.4% of the U.S. population is foreign-born. Between 1890 and 1910, about 15% of the population was foreign-born.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
About 1 million immigrants were legally admitted to the U.S. in 2004. About half that many enter illegally or overstay their visas each year. 66% of legal immigrants in 2004 came to be reunited with family members. 16% were sponsored by U.S. employers to fill positions for which no U.S. worker was available. 8% came as refugees fleeing persecution and looking for safety and freedom. Like generations before them, all immigrants—documented or not—come to this country looking for a better life.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
Immigrants generate employment. Immigrants are often those willing to take a chance on a new path, and many possess entrepreneurial skills. Immigrants established up to a quarter of all Silicon Valley firms, generating more than $19.5 billion in sales and nearly 73,000 jobs in 2000. The number of immigrant women business owners, most of whom are from Latin America, the Caribbean, and Asia, has increased nearly 468% since 1980.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
Urban areas that receive new immigrants are most often transformed and revitalized by these newcomers. An array of new arrivals revitalized Nicollet Avenue (now known as “Eat Street”) and Lake Street in Minneapolis, as well as University Avenue in St. Paul. Immigrants also reinvigorate rural communities by bringing in new ideas and reversing a trend of declining populations.
Diversity… It’s All About RESPECT
It’s Tomorrow, Today!
Immigrants make unique contributions to the economy by creating new jobs through entrepreneurship, filling jobs for which there are no qualified U.S. workers, and taking positions that would otherwise be shipped overseas or replaced with computers. Both high- and low-skilled immigrant workers help meet the growing demand for labor in a variety of industries.