DOCUMENT #: GSC15-PLEN-47r1
FOR: Presentation or Information
SOURCE: CCSA
AGENDA ITEM: 6.9
CONTACT(S): [email protected]
CCSA Standardization activities on
ICT Management and Operation (ICT M&O)
Qi FengCCSA
Global Standards Collaboration (GSC) GSC-15
Outlines
CCSA Current Activities
Challenges
Proposed Resolution
Supplementaries
• IT service WP Proposed Standards
• ISO/IEC (JTC1) Approved Standards
Current Activities --ICT Management and Operation Framework
M&O Organization
Supporting System Managed Objects
M&O service(Outsourcing )M&O service
(Outsourcing )
ICT M&O Scenarios
M&O Service(Provision )
M&O Service(Provision )
Process12
3
4
5
5
Current Activities --Standardization Scope of ICT M&O
M&O Organization
Supporting System
Managed Objects
Process
M&O Service
1
2
3
4
5Solution Space
Standardization Space
CT FieldCT FieldIT FieldIT Field
ITIL V2ITIL V2 BSI15000BSI15000 ISO20000ISO20000
ITIL V3ITIL V3
OGC ISOBSI
COBITCOBIT
ISACA OSI Sys. Mgt.OSI Sys. Mgt.ISO
ITU-T
TMF
IETF
TMNTMN
OSSOSS
SNMPSNMP
Current Activities --Standardization gap analysis
ITSMF
Current Activities --Standardization harmonization
M&O Organization• TMF OSS• ISO: ISO20000
Supporting System• ITU-T TMN• IETF: SNMP
Managed Objects• ITU-T TMN• ISO/IEC 17799
Process• BSI: ITIL V2, V3• TMF OSS
M&O Service• ISO: ISO20000• ISACA: COBIT
1
2
3
4
5Solution Space
Standardization Space
HarmonizationHarmonization
·IT General ·ICT General ·M&O Service qualification
·General·ICT Facilities ·ICT System ·ICT Service
·General ·M&O Service Specified
·General
·General ·M&O Service Specified
·General ·M&O Service Specified ·IT Service Specified
Current Activities --Programme and Direction
M&O Organization• TMF OSS• ISO: ISO20000
Supporting System• ITU-T TMN• IETF: SNMP
Managed Objects• ITU-T TMN• ISO/IEC 17799
Process• BSI: ITIL V2, V3• TMF OSS
M&O Service• ISO: ISO20000• ISACA: COBIT
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2
3
4
5
2008 2009 2010 2011 2012 2013 2014 2015
M&O Framework0
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IT operation and maintenance service management technical specification -- part 1: Framework
IT operation and maintenance service management technical specification -- part 2: definition of management service
IT operation and maintenance service management technical specification -- part 3: service management process
IT operation and maintenance service management technical specification -- part 4: supporting system for management
IT operation and maintenance service management technical specification -- part 5: Configuration Management DataBase (CMDB)
Current Activities --Approved Standards
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ICT service management standardization framework
ICT service management framework
ICT service catalogs management
ICT service life cycle management
ICT service provision management
ICT service assurance management
ICT service Quality management
ICT Service process management
Current Activities --Proposed Standards
Challenges
Technology and service development• Network and Service convergence and innovation• ICT service industry chain reconstruction
Diversity of requirements • Telecom operators in transition• Enterprise and government informatization• ICT M&O service outsourcing
Standard Organization cooperation gap• Domestic standardization cooperation • International standardization cooperation
ICT M&O service qualification certification methods • ISO 9000 qualification experience
Proposed Resolution
that the Participating Standards Organizations of GSC continue to support ICT management and operation standardization as a High Interest Subject;
to continue to bring a spirit of collaboration and mutual support to the development of ICT management and operation standards;
to work to identify and present areas of standardization that relate ICT management and operation with other High Interest Subjects, such as new SP/NO management & operation requirements, IPTV, Home Networking, etc.; and
that the Participating Standards Organizations of GSC actively seek on going tactical coordination and collaboration of management and operations work programs (e.g. via the ITU-T JCA on Management and ITU-T SG2).
to work to study the qualification evaluation mechanisms or methods to ICT M&O service provision
Summary
ATIS focus on ICT service specified M&O standardization activities, such as IPTV, NGN, and so on
CCSA established a practical ICT M&O framework which can harmonize most of the current ICT standardization achievements in different organizations
Coordinate and collaborate with other organizations where appropriate
Continue with cross-organizational coordination and collaboration
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IT operation and maintenance service general requirement
IDC operation and maintenance service specification
IT System operation and maintenance service specification
IT Operation and maintenance service security specification
IT peripheral equipment operation and maintenance service specification
Emergency operation and maintenance service specification
IT service WP Proposed Standards
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ISO/IEC 20000-1:2005 Information technology -- Service management -- Part 1: Specification
ISO/IEC 20000-2:2005 Information technology -- Service management -- Part 2: Code of practice
ISO/IEC TR 20000-3:2009 Information technology -- Service management -- Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO/IEC DTR 20000-4 Information technology -- Service management -- Part 4: Process reference model
ISO/IEC TR 20000-5:2010 Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO/IEC (JTC1) Related Standards