Knowledge Continuity & Retention
Dr. Moria LevyCEO, ROM Knowledgeware
. .www kmrom com
Avi KedemCKO, IAI- Israeli Aircraft Industrieswww.iai.co.il
Methodology
The IAI Way
Summary
To Be Discussed
The Need
3
The Need
4
Why Is Knowledge Continuity an Issue?
The “Baby Boom” An era of knowledge
"there is nothing new under the sun"
Ecclesiastes Chapter 1,9
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There is a Need!!!
Houston we have a problem
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It is Not That Trivial (I)
The knowledge in one’s brain is ENDLESS
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It is Not That Trivial (II)
Managers are too busy with today’s tasks
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It is Not That Trivial (III)
In order to be used, the knowledge has to be readable and accessible
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The Methodology
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Redefining the Mission
Minimizing organizational business loss
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Methodology
Preliminary stageDeciding: who's knowledge to preserve
1Scope Definition
2Knowledge Transfer
3Integration
( )
Published in Journal of Knowledge Management, Vol 15. No. 4, 2011
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Deciding Who's Knowledge to Preserve 0
TIP: do not put too much energy into this stage (~5%)
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Scope: what should be preserved?
TIP I: be empathic working with the retireeTIP II: prioritize. Ask- “SO WHAT?”
1
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Knowledge Transfer
TIP I: structure the process
TIP II: structure the results (templates; structured wiki)
2
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Integration into Organizational Environment
TIP: regard as most critical step
3
!
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Methodology
Preliminary stageDeciding: who's knowledge to preserve
1Scope Definition
2Knowledge Transfer
3Integration
( )
One more TIP: adjust to organizational characteristics
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The IAI Way
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Methodology in IAI
Mapping processes and subjects Prioritizing according to criticality
and complexity
Documenting Packaging
Designing user friendly interface Building a performance support
knowledge-base
Embedding the knowledge into the organization’s processes
Reuse of the retained knowledge
Scope Definition - Mapping
Integration
Knowledge-base Creation
Knowledge Capturing & Packaging
Mapping & Prioritization
1919
Scope Definition - Mapping
Integration
Knowledge-base Creation
Knowledge Capturing & Packaging
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Capturing & PackagingScope Definition -
Mapping
Integration
Knowledge-base Creation
Knowledge Capturing & Packaging
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Designing & Building
Scope Definition - Mapping
Integration
Knowledge-base Creation
Knowledge Capturing & Packaging
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The retiring expert The future expert The process coordinator KM consultant Website developer
Who Is Involved?
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Duration: 4-6 month (net) The expert, future expert: 6-10 hours a week each
Time Investment
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Summary
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Why is Knowledge Continuity an issue? In the US and Canada 20% of the total work force will leave this decade
Minimizing organizational business loss: the estimated loss of expert’s knowledge $100,000
Are experts willing to share their knowledge? 70% Yes - anytime 20% Yes - a year plus before retirement 10% No
Personal Insights (l)
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Essential prerequisites for success of knowledge retention The experts: willingness to share their knowledge The future expert / team: willingness and desire to learn and share Manager: involvement in the process and support
(Managers are too busy with today’s tasks)
Adjust the methodology implementation to organizational characteristics
Personal Insights (ll)
Existing team of experts
Objective: sharing explicit knowledge in an existing team of experts
Process: very similar to the one used for retiring expert Mapping: processes & subjects related to team’s know-how Knowledge Capturing: related to several experts Emphasis: introducing a culture of constant sharing of
explicit and tacit knowledge
Knowledge Continuity
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Discussion
Thank YouKnowledge Continuity & Retention
Speakers:Dr. Moria LevyCEO, ROM Knowledgeware
.moria@kmrom com
Avi KedemCKO, IAI- Israeli Aircraft [email protected]
