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DropmysiteProductGuide
View,Modify,Restore,Migrate,DownloadBackups
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TableofContentsBasics..............................................................................................................................................................................................4
Howlongisthebackupdataretained?.......................................................................................................................4
HowmanywebsitesordatabasescanIbackupundermyaccount?.............................................................4
Doesthebackupstartimmediately?............................................................................................................................4
Whatprotocolsaresupported?......................................................................................................................................4
Whichdatabasesaresupported?...................................................................................................................................4
Whatformatarethefilesavailablefordownload?................................................................................................4
Whatformatisthedatabasefilesstoredontheserver?.....................................................................................4
OnDemandBackup...................................................................................................................................................................4
HowdoIinitiateanimmediatebackupformywebsite?....................................................................................4
HowdoIinitiateanimmediatebackupformydatabase?..................................................................................6
ViewBackups..............................................................................................................................................................................6
HowdoIviewmywebsitebackuphistory?..............................................................................................................6
HowdoIviewmydatabasebackuphistory?...........................................................................................................7
HowCanIviewModifiedFilesinmyBackup?........................................................................................................8
HowCanIviewModifiedFilesinmyBackup?........................................................................................................9
HowCanIviewNewFilesinmyBackup?...............................................................................................................11
ModifyBackups.......................................................................................................................................................................13
CanIpreventafileorafolderfrombeingbackedup?......................................................................................13
Howoftenwillthewebsitebebackedup?.............................................................................................................13
Howoftendoesmydatabasegetbackedup?........................................................................................................13
CanIchangethescheduleofmywebsitebackups?............................................................................................14
CanIchangethescheduleofmydatabasebackups?.........................................................................................15
DeleteBackup...........................................................................................................................................................................17
HowdoIdeletemywebsitebackup?........................................................................................................................17
HowdoIdeleteadatabaseaccount?........................................................................................................................17
RestoreandDownload.........................................................................................................................................................18
HowdoIrestoremywebsite?......................................................................................................................................18
HowdoIrestoremydatabase?...................................................................................................................................20
HowdoIdownloadmywebsitebackups?..............................................................................................................22
CanIdownloadthebackupasadumpfile?...........................................................................................................24
HowdoIdownloadmydatabasebackups?...........................................................................................................24
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Whatformatarethefilesavailablefordownload?.............................................................................................26
Whatprotocoldoyousupportfordownloadingthefiles?..............................................................................26
WebsiteandDatabaseMigrate.........................................................................................................................................26
HowtoMigratewebsitesanddatabases?...............................................................................................................26
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Basics
Howlongisthebackupdataretained?Weretainamaximumofthe30mostrecentbackupsforeachwebsite/database.Wedonotfixacertainretentionperiod.Forexample,ifyousetyourscheduletodaily,itwouldbe30backupsamonthandthelatest30backupsareavailable.Ifyouchoosetodoweeklybackups,youwouldhaveacompleteweeklysnapshotforatimeframeofapproximately7months.
HowmanywebsitesordatabasescanIbackupundermyaccount?Wedonotaddalimittothenumberofwebsites/databasesthatyoucanbackup.Youareonlylimitedbytheamountofspacethatyouneedtobackupallyourwebsites/databases.Youcanthenbuymorestoragespaceasandwhenrequired.
Doesthebackupstartimmediately?Whenyouaddawebsiteordatabaseprofileforbackup,youaregiventheoptiontosetyourbackupscheduleandtheoptiontostartthebackupimmediately.
Whatprotocolsaresupported?FTP,SFTP,RSYNCoverSSH,RSYNCdaemonmode
Whichdatabasesaresupported?WecurrentlyonlysupportMySQL,PosgreSQL,MS-SQL,andMongoDBdatabases.WewillsoonbeaddingsupportforotherdatabasessuchasOracleandSQLServer.
Whatformatarethefilesavailablefordownload?Youcandownloadyourbackupfilesusingthe“DownloadBackup”Buttononthedashboardbesidethewebsiteprofilethatyouwouldliketodownload.
Thefileswillbedownloadedasazippedfile.YoucanunzipthefileusingZip.Zipisfreeopensourcesoftware.YoucanfindtheapplicationforallthedifferentOSplatforms.
Ifyoudownloadindividualfiles,thenthosefileswillbedownloadedintheiroriginalformat.
Inwhatformatarethedatabasefilesstoredontheserver?Wecreateadumpfileofthedatabaseandsaveitontheserverasabackup.
Youcanusethedumpfilestoquicklypopulateorrecreateyourdatabase.
Youcanfindmoredetailsaboutadumpfilehere.
On-DemandBackups
HowdoIinitiateanimmediatebackupformywebsite?Onceyouhavesignedintoyouraccount,youwillberedirectedtothedashboard.
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Onthedashboard,clickonthe“BackupNow”buttonbesidethewebsiteyouwanttoinitiatethebackup.
Youwillberedirectedtotheconfirmationpage.ClickonYes.
Yourbackupwillthenbeinitiated.Youcantracktheprogressofyourbackuponarealtimebasisasshownabove.
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HowdoIinitiateanimmediatebackupformydatabase?- OnceyouLogintoyouraccountfromyourcontrolpanel,youwillbedirectedtothedashboard.
- Onthedashboard,clickonthe“BackupNow”buttonbesidethewebsiteyouwanttoinitiate
thebackupfor.
- Youwillberedirectedtotheconfirmationpage.ClickonYes.
- Yourbackupwillthenbeinitiated.Youcantracktheprogressofyourbackuponarealtime
basisasshownabove.
ViewBackups
HowdoIviewmywebsitebackuphistory?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.
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Clickonthe“BackupHistory”buttonbesidethewebsiteprofilethatyouwouldliketoview.Youwillberedirectedtothepagewhereyoucanseebackuphistory.
Clickonanyoneofthemandyouwillseethefilesandfoldersaddedandmodified.
HowdoIviewmydatabasebackuphistory?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.
Clickonthe“BackupHistory”buttonbesidethewebsiteprofilethatyouwouldliketoview.
Youwillberedirectedtothebackuphistorypagewhereyoucanseethedetailsofyourpreviousbackups.
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HowCanIviewModifiedFilesinmyBackup?Pleasesignintoyouraccount.
Oncesignedinclickonthebackuphistoryforthewebsiteyouwishtoseethedetailsfor.
Youcannowviewallthebackupsforyourwebsite.Pleaseclickonanybackuptoviewthemodifiedfilesinthatbackup.
Gotothetabwhichsays“Modified”andclickontheViewChangesiconthatislocatedonthefar
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rightofeachrecord.
Youcanviewyourchangesinthepop-upwindowthatappears.
HowCanIviewModifiedFilesinmyBackup?Pleasesignintoyouraccount.
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OncesignedinclickontheBackupHistoryforthewebsiteyouwishtoseethedetailsfor.
Youcannowviewallthebackupsforyourwebsite.Pleaseclickonanybackuptoviewthemodifiedfilesinthatbackup.
Gotothetabwhichsays“Modified”andclickontheViewChangesiconthatislocatedonthefarrightofeachrecord.
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Youcanviewyourchangesinthepop-upwindowthatappears.
HowcanIviewnewfilesinmybackup?Pleaselogintoyouraccount.
OncesignedinclickontheBackupHistoryforthewebsiteyouwishtoseethedetailsfor.
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Youcannowviewallthebackupsforyourwebsite.Pleaseclickonanybackuptoviewthemodifiedfilesinthatbackup.
Gotothetabwhichsays“New”.
Youcanviewyournewfilesinthepop-upwindowthatappears.
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ModifyBackups
CanIpreventafileorafolderfrombeingbackedup?Youcanputthenameofthefileorthefolderintheexclusionlistwhenyoucreateyourbackup.Alternatively,clickoneditconnectionsforthewebsitebeingbackedupandaddyourfile/folderthere.
Anexclusionbeginningwithadotwillexcludeanyfile/directorythatisanexactmatchANDanyfilewhoseextensionmatches.Ex: ".ssh" would exclude ['/.ssh', '/user/.ssh', 'security.ssh', '.ssh']
Ex "cache" would exclude ['/cache', '/user/cache', 'cache'] it would not
exclude "thecache" because the match is not exact.
Howoftenwillthewebsitebebackedup?Weprovideyouwiththeflexibilitytoscheduleyourbackupsatyourconvenience.YoucanscheduleabackupeitheronaDailybasisoraWeeklyorMonthlybasis.Youcanalsochoosethetimeofthedaywhenyouwantthebackuptobeinitiated.Wealsoprovideyouwiththeflexibilitytochangethebackupscheduleanytimeyouneedto.
Howoftendoesmydatabasegetbackedup?Weprovideyouwiththeflexibilitytoscheduleyourdatabasebackupsatyourconvenience.YoucanscheduleabackupeitheronaDailybasisoraWeeklybasisorMonthlybasis.Thebackupsarestoredasadumpfile.Youcanalsochangethebackupscheduleanytimeyouneed.
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CanIchangethescheduleofmywebsitebackups?Yes.Onceyousignintoyouraccount,youwillbedirectedtothedashboard.
Clickonthe“EditSchedule”buttonbesidethewebsiteprofilewhosescheduleyouwouldliketoedit.
Here,youcanchangethetimeofyourbackup,thetimezone,thefrequencyofthebackupandthedirectoriesyouwanttobackup.
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Onceyoumakethechanges,clickon“Next”andthen“Save“yourprofileonthenextpageandyourbackupschedulewillthenbechanged.
CanIchangethescheduleofmydatabasebackups?Yes.Onceyousignintoyouraccount,youwillbedirectedtothedashboard.
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Clickonthe“EditSchedule”buttonbesidethedatabaseprofilewhosescheduleyouwouldliketoedit.
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Here,youcanchangethetimeofyourbackup,thetimezone,thefrequencyofthebackupandthetablesyouwanttobackup.Onceyoumakethechanges,Clickon“Next”andthen“Save“yourprofileonthenextpageandyourbackupschedulewillthenbechanged.
DeleteBackup
HowdoIdeletemywebsitebackup?Youcandeletethewebsitebackupbyloggingintoyouraccountfromthedashboard.
Clickonthe“DeleteWebsite”buttonbesidethewebsiteprofilethatyouwouldliketodelete.
Youwillthenbeaskedtoconfirmifyouwouldliketodeletetheaccountprofile.
Clickon“Yes”andyourwebsiteprofilewillthenbedeleted.
Pleasenotethatonceyoudeletethewebsitebackup,youwillnotbeabletorecoverthebackupfiles.
HowdoIdeleteadatabaseaccount?Youcandeletethedatabasebackupbyloggingontoyouraccountfromthedashboard.
Clickonthe“Delete”buttonbesidethedatabaseprofilethatyouwouldliketodelete.
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Youwillthenbeaskedtoconfirmifyouwouldliketodeletetheaccountprofile.
Clickon“Yes”andyourdatabaseprofilewillthenbedeleted.
Pleasenotethatonceyoudeletethedatabasebackup,youwillnotbeabletorecoverthebackupfiles.
RestoreandDownload
HowdoIrestoremywebsite?Youcanrestoreyourwebsiteautomaticallyfromthedashboard.Pleasefollowthestepsbelowtouseourrestorefunction:
Signintoyouraccountandgotoyourdashboard.
Clickonthe"RestoreFiles"buttonnexttothewebsiteyouwishtorestore.
Selectthebackupdatefromthedropdownlist
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Choosethefile/filesyouwishtorestore.Ifyouwishtorestoreeverythingfromthebackup,simplyputacheckmarknextto"SelectAll".Finallyclickonthe"RestoreFiles"icononthetop.
Pleaseconfirmyourselectionbeforeyouproceedwiththerestore.Keepinmind,youareunabletoundothisactiononceyouclickonthe"Restore"button.
Selectthesameprofileasyoursource.
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HowdoIrestoremydatabase?Therearetwowaysyoucanrestorethedatabase:
1) DirectDatabaserestore:Wehaverecentlylaunchedadirectdatabaserestorefeaturewithjustaclickofabutton.
A. Signintoyouraccountandgotoyourdashboard.
B. Pleaseselecttheversionofthebackupyouwanttorestore.
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C. Clickonrestore
D. Pleasenotethatinordertorestoreadatabase,itmustexistonyoursystemwiththesameuserasupdatedwithus.Ifitdoesn’texistpleasecreateadummydatabaseonyourplatformandcreateaprofileofthatdatabasewithususingadddatabasefeature.Inthiscaseyouwouldneedtomigratetheolddatabasetothenewone.PleasechecktheFAQonhowtomigratethedatabase.Ifyoudonotseethefeaturetomigratedatabasepleasecontactyourhostingprovidertoenableit.
2) Manualrestoreviadownloadfeature:Pleasefollowthestepsbelow:
A. Signintoyouraccountandgotoyourdashboard.
B. ClickontheDownloadFilesiconofthedatabaseyouwishtorestore
C. SelectthedateofthebackupyouwishtorestoreandproceedwithDownloadbutton.
D. Pleasewaitwhileweareretrievingyourbackup.Yourdatabasedumpfilewillbedownloadedtoyourlocalcomputer.
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E. Uploadthedatabasedumpfiletoyourdatabaseservermachine.Pleaserefertoyourdatabasemanualonhowtorestoreadatabaseusingdumpfile.
HowdoIdownloadmywebsitebackups?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.
Clickonthe“DownloadWebsite”buttonbesidethewebsiteprofilethatyouwouldliketodownload.
Youwillberedirectedtothepagewhereyoucanseeallthefoldersunderthewebsite.
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Selectthebackupdateandthefiles/foldersthatyouwouldliketodownloadandclickonthe“Download”button.
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Enterthenameofdownloadfileandconfirmthebackupdateandthefilesandfolderstodownloadandclickon“Create”button.
Yourbackupwillbegeneratedandthedownloadwillstartautomatically.
CanIdownloadthebackupasadumpfile?Yes.Youcandownloadthebackupasadumpfile.Westoreallthebackupsofyourdatabaseasdumpfiles.Youcanthenusethistomigrateyourdatabasetoanewserverorrestoreyourdatabasewhenneeded.
HowdoIdownloadmydatabasebackups?Onceyouhavesignedintoyouraccount,youcanviewthewebsitesanddatabasesbeingbackeduponthedashboard.
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Clickonthe“DownloadDatabase”buttonbesidethewebsiteprofilethatyouwouldliketodownload.
Youwillberedirectedtothepagewhereyoucanseeallthetablesunderthedatabase.
Selectthebackupdateandthetablesthatyouwouldliketodownloadandclickonthe“Download”button.
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Yourbackupwillbegeneratedandthedownloadwillautomaticallystart.
Inwhatformatarethefilesavailablefordownload?Youcandownloadyourbackupfilesusingthe“DownloadBackup”Buttononthedashboardbesidethewebsiteprofilethatyouwouldliketodownload.
Thefileswillbedownloadedasazippedfile.YoucanunzipthefileusingZip.Zipisfreeopensourcesoftware.YoucanfindtheapplicationforallthedifferentOSplatforms.
Ifyoudownloadindividualfiles,thenthosefileswillbedownloadedintheiroriginalformat.
Whatprotocoldoyousupportfordownloadingthefiles?WecurrentlysupportFileTransferProtocol(FTP),SecureFileTransferProtocol(SFTP),andFTPSecure(FTPS)todownloadthefilesforautomaticbackup.IfyourhostingproviderdoesnotsupportFTPprotocol,youcantheninstallanFTPServeronyoursiteandthenbackupyourfilesusingourservice.
WebsiteandDatabaseMigrate
HowcanImigratewebsitesanddatabases?1. Inordertomigratethewebsitefilesanddatabasefromoneservertoanother,thefollowing
arethebasicrequirements:a. FTPCredentialsofthesourceandtargetservers(IncaseyoudonotknowyourFTP
credentialspleasecontactyourserviceprovider.Alternatively,youcancheckthesedetailsfromthecontrolpanelprovidedbyyourhostingprovider.)
b. Database Credentials (In case you do not know your Database credentials pleasecontact your service provider. Alternatively, you can check these details from thecontrolpanelprovidedbyyourhostingprovider.)
c. Makesurethatthesourceandtargetdatabaseareofthesametype.ThismeansthatifyoursourcedatabaseisMySQLthetargetshouldalsobeMySQLandsoon.
2. Signintoyouraccountandgotoyourdashboard.3. Makesureyoursourcewebsiteanddatabasearealreadybackedupwithus.Thestepstodo
thisareasfollows:a. ClickonaddwebsiteandaddthesourcewebsiteFTPdetails.Thiswillcreateaprofile
foryourwebsiteinthisaccountandalsotesttheconnectiontothenewwebsite.
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b. AddyourFTPCredentialsandclicknext.
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c. ClickonNext.
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d. ClickonSave.Followthesameprocesswithyourdatabase.Addyournewdatabasetothewebsitebackupdashboard.
e. ClickonAdddatabaseonyourdashboard
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f. Enteryourdatabasedetailsandclicknext.
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g. ClickNext4. Followthepreviousstepfortargetwebsiteanddatabase.5. ClickonRestorefiletomigratethewebsitefiles.
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6. Selectthelatestcopyofthefilesfromthedropdownmenuandclickonrestore.
7. Selectthetargetserveraddedinstep5.8. Clickonthecheckbox“Bycheckingthisbox,Iagreetoreplaceanyexistingfilesselected
withthisrestore.”ClickRestore.
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9. FollowthesameprocesswiththedatabasebyclickingonRestoreDatabase.
10. ClickonRestore.
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11. Selectthetargetdatabaseserveraddedinstep5.12. Clickonthecheckbox“Bycheckingthisbox,Iagreetoreplaceanyexistingfilesselected
withthisrestore.”ClickRestore.