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10 Mobile MUST DOs for Great Patient Experience
A systematized patient-centric healthcare system
aptitudes great patient experienceand MOBILITYis the facilitator for establishing this
seamless ecosystem.
Disparate apps would ease up few
processes here and there but would not
offer a holistic solution to address the
pain points of patients and providers.
Is there a way out?
A win-win situation for both patients and providers?
Yes adopt enterprise mobility!
Here are 10 Tips to Get You Started.
Providers struggle to keep up with the
changes by implementing mobile apps.
NO!Does it help?
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Streamline Patient Registration1
Simplify the registration process for patients
with mobile devices
Enable bedside patient registration for critical
cases that need immediate treatment
Enable secure integration with patient
information (EHR, payers, family, etc.)
Subscribe patients to mHealth informatics
Automate appointment scheduling
Receive opt-in on mobile from patients for email,
SMS, direct mail or phone communication
from hospital
10 Mobile MUST DOs for Great Patient Experience
Total patient
registration
time for
diagnostics
is 15-17minutes
Did you know?
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Leverage Mobile for Patient Education2
Incorporate mobile devices such as iPads
to deliver educational videos to waiting
patients
E
education for self-care
Enable social health informatics for patient
participation and peer interaction.
Facilitate data mining of mobile devices to reveal societal and lifestyle patterns
for research and root cause analysis of diseases
10 Mobile MUST DOs for Great Patient Experience
Transform waiting periods to educational opportunities
Nationwide, patients spend an
average of 21 minutes as they wait
to see their docs, according to a
recent analysis of data from over
Doctor
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Add Value to Point of Care with Mobility Solutions4
Improve patient understanding with visual mobile solutions on tablets for
specialists to explain physiological processes, tests, expected results,
error margin, etc.
Healthcare providers in the U.S. will spend more than $4.4 billion on mobile point-of-care technology
in 2015, up from almost $2.8 billion in 2010, representing an annual growth rate of 9.9 percent
Support quality patient care by enabling video collaboration between
physicians and specialists for consensus on diagnosis and treatment plan
Save doctors time by enabling text and voice entry to update EHR
Enable dieticians, nurses, and therapists to check orders, keep track of special
needs, and review test results on mobile during ward rounds
Annual growth rate9.9%
2010
1
2
3
45
2.8 billion
67
8
9
2015
1
2
3
45
4.4 billion
67
8
9
10 Mobile MUST DOs for Great Patient Experience
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Streamline Hospital Workflow5
Automate appointment scheduling by integrating EHR with Hospital
Information System (HIS)
Reduce administrative workload and divert staff to patient care
Optimally leverage medical specialists time for greater coverage
of patients
Streamline hospital processes by enabling data transfer through simple
to use, single tap mobile solutions
I
across wards, front desk, nurses, doctors, and other approvers
Minimize resource wastage
10 Mobile MUST DOs for Great Patient Experience
17.4%24.2%
58.4%
A caregiver spends
58.4% of his/hershift time in
documentation
Miscellaneous Delivering Patient Care
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Optimize Hospital Administration6
Enable hospital staff to work on the go doctors, nurses, clinicians, front
desk, ward staff, etc.
Speed up patient release processes by enabling quick approvals on mobile
dashboards
Enable instant alert mechanisms across departments during
emergencies
Enable 24x7 quality healthcare with mobile solutions that enable remote con-
sultation and treatment in the absence of specialists
Ensure quick communication with Payer as required through mobile apps
L
development costs
Here is why optimizing hospital administration is important!
According to the AHA, in 2011 approximately 5,754 registered hospitals existed
in the U.S. , housing 942,000 hospital beds along with 36,915,331 admissions.
By 2020, a shortage of 91,500 physicians is expected in the U.S.
10 Mobile MUST DOs for Great Patient Experience
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Improve Operative Performance & Outreach8
Enable 24x7 effective healthcare through mobile solutions that enable
remote consultations and surgical assistance
Enable mobile video conferencing tools to support collaborative
diagnosis for accurate treatment
Extend the outreach of healthcare to remote and rural areas with
remote mobile healthcare solutions
Support surgical training modules on tablets for surgeons to view and
participate in interactive medical procedures
Assist surgeons by displaying endoscopic camera views, echo images, etc., onmobile devices
25
20
15
10
05
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
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$3.9 billion
$8.9 billion
$20.9 billion
The U.S. market for advanced patient monitoring systems
10 Mobile MUST DOs for Great Patient Experience
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Reduce Patient Readmissions9
Ensure patient understanding of
post-operative and post-release
instructions through secured email
to patient and nominated family
membersEmpower patients with mobile
access to EHR
Enable mobile calendar for
patients to review appointments,
and automate appointment andprescription reminders
Enable post-discharge video conference with doctor if needed
Support self-care by providing accredited health monitoring mobile
devices for patients to take home
Reduce patient readmission rate
Fact
75 percent of Medicare hospital readmissions (4.4 million patients)
may be preventable, suggesting potential savings of up to $12 billionin annual Medicare spending.
10 Mobile MUST DOs for Great Patient Experience
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Contact us
Boston Technology33 Boston Post Road West, STE 160
MarlboroughMA-01752
USA sales:+1 781-583-1144fax: +1 508-519-9180
email: [email protected]
10 Mobile MUST DOs for Great Patient Experience
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