Specification
Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF)
First registration September 2011
Edexcel NVQ/competence-based qualifications
Edexcel, a Pearson company, is the UKs largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.
Our specialist suite of qualifications include NVQs and competency based qualifications, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.
References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
Authorised by Martin Stretton Prepared by Tom Gudgeon
Publications Code N027102
All the material in this publication is copyright Pearson Education Limited 2011
Contents
Qualification title covered by this specification 1
Key features of the Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) 3
What is the purpose of this qualification? 3
Who is this qualification for? 3
What are the benefits of this qualification to the learner and employer? 3
What is the potential job role for those working towards this qualification? 3
What progression opportunities are available to learners who achieve this qualification? 4
What is the qualification structure of the Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF)? 5
How is the qualification graded and assessed? 7 Assessment strategy 7
Types of evidence (to be read in conjunction with the assessment strategy in Annexe D) 8
Centre recognition and approval 9 Centre recognition 9
Approvals agreement 9
Quality assurance 9
What resources are required? 9
Unit format 10
Units 11 Unit 1: Health, Safety and Security at Work in the Laundry and
Dry Cleaning Industry 13
Unit 2: Know and Understand Health, Safety and Security at Work in the Laundry and Dry Cleaning Industry 17
Unit 3: Maintaining Effective Working Relationships at Work 21
Unit 4: How to Maintain Effective Working Relationships at Work 25
Unit 5: Carry Out the Washing Process 29
Unit 6: How to Carry Out the Washing Process 33
Unit 7: Clean Items Safely by Continuous Tunnel Washing Processes 37
Unit 8: How to Clean Items Safely by Continuous Tunnel Washing Processes 41
Unit 9: Process Cabinet Roller Towels in One Stage 45
Unit 10: How to Process Cabinet Roller Towels in One Stage 49
Unit 11: Tumble-dry Items 53
Unit 12: How to Tumble-dry Items 57
Unit 13: Press and Finish Garments Following Laundry 61
Unit 14: How to Press and Finish Garments Following Laundry 65
Unit 15: Process Flat Work Through Calenders 69
Unit 16: How to Process Flat Work Through Calenders 73
Unit 17: Dry-finish and Inspect Garments Using a Tunnel Finisher 77
Unit 18: How to Dry-finish and Inspect Garments using a Tunnel Finisher 81
Unit 19: Form-finish and Inspect Garments Using Steam and/or Air 85
Unit 20: How to Form-finish and Inspect Garments Using Steam and/or Air 89
Unit 21: Use a Safe System for Unblocking Continuous Tunnel Washers 93
Unit 22: How to Use a Safe System for Unblocking Continuous Tunnel Washers 97
Unit 23: Classify Items and Make up Loads for Cleaning 101
Unit 24: How to Classify Items and Make Up Loads for Cleaning 105
Unit 25: Inspect and Dispatch Laundered and Cleaned Items 109
Unit 26: How to Inspect and Dispatch Laundered and Cleaned Items 113
Further information 117
Useful publications 117 How to obtain National Occupational Standards 117
Professional development and training 118
Annexe A: Progression pathways 119 The Edexcel qualification framework for the laundry, dry cleaning and textile sector 119
Annexe B: Quality assurance 121 Key principles of quality assurance 121
Quality assurance processes 121
Annexe C: Centre certification and registration 123 What are the access arrangements and special considerations for the qualifications in this specification? 123
Annexe D: Assessment strategy 125
Annexe E: Additional requirement for qualifications that use the term NVQ in a QCF qualification title 145
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
1
Qua
lific
atio
n ti
tle
cove
red
by t
his
spec
ific
atio
n
This
spec
ific
atio
n g
ives
you t
he
info
rmation y
ou n
eed t
o o
ffer
the
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
ations
(QCF)
:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
N
um
ber
(QN
) O
pera
tio
nal
start
date
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QCF)
600/2
946/8
01/0
9/2
011
This
qual
ific
atio
n h
as
bee
n a
ppro
ved w
ithin
the
Qual
ific
ations
and C
redit F
ram
ework
(Q
CF)
and is
elig
ible
for
public
fundin
g a
s det
erm
ined
by
the
Dep
artm
ent
for
Educa
tion (
DfE
) under
Sec
tion 9
6 o
f th
e Le
arnin
g a
nd S
kills
Act
2000.
The
qual
ific
atio
n t
itle
lis
ted a
bove
fea
ture
s in
the
fundin
g lis
ts p
ublis
hed
annual
ly b
y th
e D
fE a
nd t
he
regula
rly
updat
ed w
ebsi
te.
It w
ill a
lso a
ppea
r on t
he
Learn
ing A
ims
Ref
eren
ce A
pplic
atio
n (
LARA),
wher
e re
leva
nt.
You s
hould
use
the
QCF
Qualif
icat
ion N
um
ber
(Q
N),
when
you w
ish t
o s
eek
public
fundin
g f
or
your
lear
ner
s. E
ach
unit w
ithin
a
qual
ific
ation w
ill a
lso h
ave
a u
niq
ue
QC
F unit r
efer
ence
num
ber
, w
hic
h a
re lis
ted in t
his
spec
ific
atio
n.
The
QCF
qual
ific
atio
n t
itle
and u
nit r
efer
ence
num
ber
s w
ill a
ppea
r on t
he
lear
ner
s f
inal
cer
tifica
tion d
ocu
men
t. L
earn
ers
nee
d t
o
be
made
aw
are
of th
is w
hen
they
are
rec
ruited
by
the
centr
e an
d r
egis
tere
d w
ith E
dex
cel.
For
furt
her
info
rmat
ion o
n t
he
fundin
g o
f 14-1
9 q
ual
ific
atio
ns
off
ered
in E
ngla
nd,
ple
ase
ref
er t
o t
he
DFE
Sec
tion 9
6 w
ebsi
te.
For
furt
her
info
rmat
ion o
n t
he
fundin
g o
f 19+
qualif
icat
ions
off
ered
in E
ngla
nd,
ple
ase
ref
er t
o t
he
SFA
web
site
.
For
furt
her
info
rmat
ion o
n f
undin
g in W
ales
, vi
sit
the
DAQ
W w
ebsi
te.
For
furt
her
info
rmat
ion o
n f
undin
g in N
ort
her
n I
rela
nd,
visi
t th
e D
ELN
I and D
EN
I w
ebsi
te.
http://www.dcsf.gov.uk/section96/http://www.dcsf.gov.uk/section96/http://www.dcsf.gov.uk/section96/http://www.dcsf.gov.uk/section96/http://www.dcsf.gov.uk/section96/http://qcf.skillsfundingagency.bis.gov.uk/qcf-funding/confirmationfunding/http://qcf.skillsfundingagency.bis.gov.uk/qcf-funding/confirmationfunding/http://qcf.skillsfundingagency.bis.gov.uk/qcf-funding/confirmationfunding/http://www.daqw.org.uk/http://www.daqw.org.uk/http://www.delni.gov.uk/http://www.deni.gov.uk/
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
2
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
3
Key features of the Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF)
This qualification is:
nationally recognised
based on the Laundry and Dry Cleaning National Occupational Standards (NOS). The NOS, assessment principles and qualification structure are owned by Skillset.
The Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) has been approved as a component for the Intermediate Apprenticeship in Fashion and Textiles Level 2 Framework (Laundry pathway).
What is the purpose of this qualification?
This qualification provides recognition for laundry operatives working in all areas of the laundry sector and covers health and safety and maintaining effective working relationships. Learners have the option of completing units that focus on the washing process, finishing items, making up loads, inspection and dispatch. The qualification has been developed specifically for workforce.
Who is this qualification for?
This qualification is for all learners aged 16 and above who are capable of reaching the required standards.
Edexcels policy is that the qualification should:
be free from any barriers that restrict access and progression
ensure equality of opportunity for all wishing to access the qualification.
What are the benefits of this qualification to the learner and employer?
This qualification allows learners to demonstrate competence against National Occupational Standards (NOS) which are based on the needs of the laundry and dry cleaning sector as defined by Skillset, the Sector Skills Council. As such it contributes to the development of skilled labour in the sector. This qualification contributes towards the competence element of an apprenticeship.
What is the potential job role for those working towards this qualification?
Laundry operative
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
4
What progression opportunities are available to learners who achieve this qualification?
This qualification makes up part of the Intermediate Apprenticeship in Fashion and Textiles Level 2 Framework (Laundry pathway).
Learners can progress to a range of laundry, dry cleaning and textile sector qualifications and to work in skilled trade and laundry occupations.
Further information is available in Annexe A.
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
5
What is the qualification structure of the Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF)?
Individual units can be found in the Units section.
To achieve the Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) learners must achieve a minimum of 24 credits.
Learners must complete eight mandatory credits and a minimum of 16 optional credits from Option Unit Groups 1 to 3. Knowledge and competence units must be taken in combination ie if unit H/600/8850 is chosen, unit M/600/8849 must also be completed; and vice-versa.
Mandatory units Learners must achieve all four units from this group.
Unit reference number
Unit title Level Credit value
F/600/8841 Health, Safety and Security at Work in the Laundry and Dry Cleaning Industry
2 2
J/600/8842 Know and Understand Health, Safety and Security at Work in the Laundry and Dry Cleaning Industry
2 3
T/600/8917 Maintaining Effective Working Relationships at Work
2 1
A/600/8918 How to Maintain Effective Working Relationships at Work
2 2
Option units 1 Learners must achieve a minimum of two units from this group. Knowledge and competence units must be taken in combination.
Unit reference number
Unit title Level Credit value
M/600/8849 Carry Out the Washing Process 2 3
H/600/8850 How to Carry Out the Washing Process 2 3
K/600/8851 Clean Items Safely by Continuous Tunnel Washing Processes
2 4
M/600/8852 How to Clean Items Safely by Continuous Tunnel Washing Processes
2 3
T/600/8853 Process Cabinet Roller Towels in One Stage 2 3
A/600/8854 How to Process Cabinet Roller Towels in One Stage
2 3
http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
6
Option units 2 Learners must achieve a minimum of two units from this group. Knowledge and competence units must be taken in combination.
Unit reference number
Unit title Level Credit value
F/600/8855 Tumble-dry Items 2 2
J/600/8856 How to Tumble-dry Items 2 3
L/600/8857 Press and Finish Garments Following Laundry
2 2
R/600/8858 How to Press and Finish Garments Following Laundry
2 3
Y/600/8859 Process Flat Work Through Calenders 2 3
K/600/8865 How to Process Flat Work Through Calenders 2 3
T/600/8867 Dry-finish and Inspect Garments Using a Tunnel Finisher
2 2
A/600/8868 How to Dry-finish and Inspect Garments Using a Tunnel Finisher
2 3
F/600/8869 Form-finish and Inspect Garments Using Steam and/or Air
2 2
T/600/8870 How to Form-Finish and Inspect Garments Using Steam and/or Air
2 3
D/600/8913 Use a Safe System for Unblocking Continuous Tunnel Washers
2 4
H/600/8914 How to Use a Safe System for Unblocking Continuous Tunnel Washers
3 3
Option units 3 Learners must achieve a minimum of two units from this group. Knowledge and competence units must be taken in combination.
Unit reference number
Unit title Level Credit value
H/600/8847 Classify Items and Make up Loads for Cleaning
2 3
K/600/8848 How to Classify Items and Make up Loads for Cleaning
2 2
K/600/8879 Inspect and Dispatch Laundered and Cleaned Items
2 2
D/600/8880 How to Inspect and Dispatch Laundered and Cleaned Items
2 3
http://register.ofqual.gov.uk/Unit/Details/F_600_8855http://register.ofqual.gov.uk/Unit/Details/J_600_8856http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/L_600_8857http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/R_600_8858http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/Y_600_8859http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/K_600_8865http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/T_600_8867http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/A_600_8868http://register.ofqual.gov.uk/Unit/Details/F_600_8869http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/T_600_8870http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/D_600_8913http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/H_600_8914http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Qualification/Details/500_8038_6##http://register.ofqual.gov.uk/Unit/Details/H_600_8847http://register.ofqual.gov.uk/Unit/Details/K_600_8848http://register.ofqual.gov.uk/Unit/Details/K_600_8879http://register.ofqual.gov.uk/Unit/Details/D_600_8880
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
7
How is the qualification graded and assessed?
The overall grade for the qualification is a pass. The learner must achieve all the required units within the specified qualification structure.
To pass a unit the learner must:
achieve all the specified learning outcomes
satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
show that the evidence is their own.
The qualification is designed to be assessed:
in the workplace or
in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or
as part of a training programme.
Assessment strategy
The assessment strategy for this qualification has been included in Annexe C. It has been developed by Skillset in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on:
criteria for defining realistic working environments
roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers
quality control of assessment
evidence requirements.
Evidence of competence may come from:
current practice where evidence is generated from a current job role
a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace
the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification
a combination of these.
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
8
It is important that the evidence is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Types of evidence (to be read in conjunction with the assessment strategy in Annexe D)
To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the examples below. Centres should refer to the assessment strategy for information about which of the following are permissible:
direct observation of the learners performance by their assessor (O)
outcomes from oral or written questioning (Q&A)
products of the learners work (P)
personal statements and/or reflective accounts (RA)
outcomes from simulation, where permitted by the assessment strategy (S)
professional discussion (PD)
assignment, project/case studies (A)
authentic statements/witness testimony (WT)
expert witness testimony (EWT)
evidence of Recognition of Prior Learning (RPL).
The abbreviations may be used for cross-referencing purposes.
Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.
Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.
http://www.edexcel.com/
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
9
Centre recognition and approval
Centre recognition
Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.
Existing centres will be given automatic approval for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.
Approvals agreement
All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.
Quality assurance
Detailed information on Edexcels quality assurance processes is given in Annexe B.
What resources are required?
Each qualification is designed to support learners working in the manufacturing technologies sector. Physical resources need to support the delivery of the qualification and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Assessment strategy. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector.
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
10
Unit format
Each unit in this specification contains the following sections.
Unit title:
Unit reference number:
QCF level:
Credit value:
Guided learning hours:
Unit summary:
Assessment requirements/evidence requirements:
Assessment methodology:
Learning outcomes:
Assessment criteria:
Evidence type:
Portfolio reference:
Date:
The unit title is approved on the QCF and this form of words will appear on the learners Notification of Performance (NOP).
This is the unit owners reference number for the specified unit.
All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.
All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.
A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.
This provides a summary of the purpose of the unit.
The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.
Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.
The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.
Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.
This provides a summary of the assessment methodology to be used for the unit.
The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.
The learner should give the date when the evidence has been provided.
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
11
Units
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
12
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
13
Unit 1: Health, Safety and Security at Work in the Laundry and Dry Cleaning Industry
Unit reference number: F/600/8841
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit is for those who take responsibility for their own health, safety and security in the workplace, and monitor the workplace for hazards.
Assessment requirements/evidence requirements
This unit should be assessed in a work environment and is subject to the requirements set out in the assessment strategy for the sector in which it is being assessed.
The assumed prerequisite is that the learner undertaking this unit will be an experienced operator in a laundry or dry cleaning environment. This unit should not be taken before taking Unit 2: Know and Understand Health, Safety and Security at Work in the Laundry and Dry Cleaning Industry.
Rules and regulations which should be followed in the working environment include:
a. organisations rules, codes, guidelines and standards relating to health, safety and security
b. equipment operating procedures
c. handling and lifting techniques
d. correct use and maintenance of any protective clothing and/or equipment
e. responsibilities under the Health and Safety at Work Act and Control of Substances Hazardous to Health
f. Health Service Guidance (95) 18
g. hazard analysis and critical control points.
i. environmental requirements
j. manufacturers instructions.
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
14
Procedures to be followed in the event of ONE of the following types of emergency:
a. fire
b. contamination (eg from leaks, spillages, gas emissions)
c. accident and injuries to personnel
d. explosions (eg gas).
Assessment methodology
This unit is assessed in the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
15
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to c
ontr
ibute
to
the
safe
ty a
nd s
ecurity
of
the
work
pla
ce a
nd its
co
nte
nts
1.1
Lo
cate
ala
rms,
em
ergen
cy e
xits
, es
cape
route
s,
emer
gen
cy e
quip
men
t an
d a
ssem
bly
poin
ts
1.2
Sto
re m
ater
ials
and e
quip
men
t sa
fely
1.3
M
ake
arra
ngem
ents
to m
ain
tain
sec
urity
to c
ove
r per
sonnel
, public
and p
rem
ises
2
Be
able
to m
onitor
the
work
pla
ce f
or
haz
ards
2.1
Rec
ognis
e pote
ntial
haz
ards
and r
ectify
wher
e poss
ible
2.2
H
andle
was
te a
nd d
ebri
s an
d m
ove
them
to a
saf
e lo
cation
2.3
Id
entify
mal
funct
ions
in m
achin
ery
and e
quip
men
t,
corr
ecting if poss
ible
, an
d r
eport
them
2.4
N
ote
ser
vice
mal
funct
ions
and c
hem
ical
lea
ks a
nd
report
them
3
Be
able
to t
ake
action in
the
even
t of
fire
, em
ergen
cies
or
acc
iden
ts
3.1
Fo
llow
em
ergen
cy p
roce
dure
s co
rrec
tly
and s
afe
ly
for
the
various
kinds
of in
ciden
t w
hic
h m
ay
occ
ur
3.2
U
se t
he
appro
priat
e em
ergen
cy e
quip
men
t co
rrec
tly
and s
afe
ly
3.3
U
se t
he
appro
priat
e pro
tect
ive
cloth
ing
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
16
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to r
aise
the
ala
rm
and f
ollo
w c
orr
ect
pro
cedure
s fo
r sh
ut
dow
n
and e
vacu
atio
n
4.1
Rai
se t
he
alar
m a
nd if nec
essa
ry d
irec
t per
sonnel
to
the
nea
rest
ass
embly
poin
t
4.2
Lo
cate
and follo
w c
orr
ect
pro
cedure
s fo
r sh
ut
dow
n
and e
vacu
atio
n
5
Be
able
to k
eep a
ccura
te
reco
rds,
com
ple
te f
orm
s,
report
s an
d o
ther
docu
men
tation
5.1
Kee
p u
p t
o d
ate
accu
rate
rec
ord
s
5.2
Com
ple
te f
orm
s, r
eport
s an
d o
ther
docu
men
tation
as r
equired
in lin
e w
ith t
he
org
anis
atio
ns
rule
s,
guid
elin
es a
nd s
tandard
s
6
Be
able
to c
om
munic
ate
effe
ctiv
ely
with c
olle
agues
an
d c
ust
om
ers
6.1
Com
munic
ate
effe
ctiv
ely
with c
olle
agues
, an
d
cust
om
ers
usi
ng t
he
most
appro
priat
e fo
rm o
f co
mm
unic
atio
n
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
17
Unit 2: Know and Understand Health, Safety and Security at Work in the Laundry and Dry Cleaning Industry
Unit reference number: J/600/8842
QCF level: 2
Credit value: 3
Guided learning hours: 18
Unit summary
This unit is for those who take responsibility for their own health, safety and security in the workplace, and monitor the workplace for hazards.
Assessment requirements/evidence requirements
This unit is subject to the requirements set out in the assessment strategy for the sector in which it is being assessed.
The assumed prerequisite is that the learner undertaking this unit will be an experienced operator in a laundry or dry cleaning environment.
Knowledge will also be required of the following regulations, rules and guidelines:
a. organisations rules, codes, guidelines and standards relating to health, safety and security
b. equipment operating procedures
c. handling and lifting techniques
d. correct use and maintenance of any protective clothing and/or equipment
e. responsibilities under the Health and Safety at Work Act and Control of Substances Hazardous to Health
f. Health Service Guidance (95) 18
g. hazard analysis and critical control points
h. environmental requirements
i. manufacturers instructions.
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
18
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
19
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to c
ontr
ibute
to
the
safe
ty a
nd s
ecurity
of
the
work
pla
ce a
nd its
co
nte
nts
1.1
Id
entify
the
loca
tion o
f ala
rms,
em
ergen
cy e
xits
, es
cape
route
s, e
mer
gen
cy e
quip
men
t an
d a
ssem
bly
poin
ts
1.2
Exp
lain
how
to s
tore
mat
eria
ls a
nd e
quip
men
t sa
fely
2
Know
how
to m
onitor
the
work
pla
ce f
or
haz
ards
2.1
D
escr
ibe
what
haz
ard
ous
subst
ance
s ar
e use
d in
the
work
pla
ce a
nd m
ethods
of
mak
ing t
hem
saf
e or
reduci
ng t
hei
r dan
ger
in t
he
even
t of an
acc
iden
t
2.2
Exp
lain
how
to h
andle
and s
tore
haz
ardous
subst
ance
s
3
Know
how
to t
ake
action
in t
he
even
t of
fire
, em
ergen
cies
or
acc
iden
ts
3.1
D
escr
ibe
the
pro
cedure
s to
be
follo
wed
in t
he
even
t of O
NE o
f th
e fo
llow
ing t
ypes
of
emer
gen
cy:
a.
fire
b. co
nta
min
ation (
eg f
rom
lea
ks,
spill
ages
, gas
em
issi
ons)
c.
acci
den
t and inju
ries
to p
erso
nnel
d.
explo
sions
(eg g
as)
3.2
Id
entify
the
nom
inat
ed first
aid
ers
3.3
D
escr
ibe
what
the
most
lik
ely
acci
den
ts a
nd
emer
gen
cies
are
in t
he
work
pla
ce a
nd h
ow
to d
eal
with t
hem
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
20
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Know
how
to r
aise
the
alar
m
4.1
D
escr
ibe
what
the
alarm
sounds
like
4.2
Exp
lain
how
the
ala
rms
are
act
ivat
ed
4.3
Exp
lain
arr
angem
ents
to m
ainta
in s
ecurity
to c
ove
r per
sonnel
, public
and p
rem
ises
5
Know
how
to u
se
emer
gen
cy e
quip
men
t co
rrec
tly
and s
afe
ly
5.1
D
escr
ibe
how
to c
orr
ectly
use
the
various
types
of
PPE a
nd e
mer
gen
cy e
quip
men
t av
aila
ble
in t
he
pre
mis
es
6
Know
how
to follo
w
corr
ect
pro
cedure
s fo
r sh
ut
dow
n a
nd e
vacu
atio
n
6.1
D
escr
ibe
how
to loca
te a
nd f
ollo
w c
orr
ect
pro
cedure
s fo
r sh
ut
dow
n a
nd e
vacu
ation
7
Know
how
to k
eep
accu
rate
rec
ord
s,
com
ple
te f
orm
s, r
eport
s an
d o
ther
docu
men
tation
7.1
D
escr
ibe
what
typ
es o
f re
cord
s ar
e ke
pt
and t
he
import
ance
of co
mple
ting t
hem
acc
ura
tely
7.2
Exp
lain
whic
h f
orm
s an
d d
ocu
men
tation a
re
com
monly
use
d a
nd h
ow
to c
om
ple
te t
hem
8
Be
able
to c
om
munic
ate
effe
ctiv
ely
with c
olle
agues
an
d c
ust
om
ers
8.1
D
escr
ibe
the
form
s of co
mm
unic
atio
n e
g w
ritt
en,
ora
l, e
lect
ronic
etc
and g
ive
exam
ple
s of th
e va
rious
form
s of
com
munic
ation
Lear
ner
nam
e:__________________________________________
Dat
e:___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
21
Unit 3: Maintaining Effective Working Relationships at Work
Unit reference number: T/600/8917
QCF level: 2
Credit value: 1
Guided learning hours: 4
Unit summary
This unit is for those who work and communicate with others in the workplace, including appropriate types of communication to keep colleagues informed, lines of reporting and communication, the need to act upon information promptly, and understanding your own role and responsibilities and those of others.
Assessment requirements/evidence requirements
This unit should be assessed in a work environment and is subject to the requirements set out in the assessment strategy for the sector in which it is being assessed.
The assumed prerequisite is that the learner undertaking this unit will be an experienced operator in a laundry or dry cleaning environment.
This unit should not be taken before taking Unit 4: How to Maintain Effective Working Relationships at Work.
Assessment methodology
This unit is assessed in the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
22
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to w
ork
clo
sely
w
ith c
olle
agues
and lin
e m
anag
ers
in a
cooper
ativ
e an
d h
elpfu
l m
anner
1.1
Id
entify
ow
n w
ork
role
and w
ork
within
the
limitat
ions
of ow
n r
esponsi
bili
ties
1.2
M
ainta
in a
cooper
ativ
e an
d r
esponsi
ble
manner
w
ith o
ther
s to
ensu
re e
ffic
ient
work
ing
2
Be
able
to s
har
e an
d p
ass
on info
rmation t
o
colle
agues
2.1
Shar
e w
ork
rel
ated
info
rmation p
rom
ptly
with
colle
agues
and m
anager
s
2.2
U
se a
gre
ed lin
es o
f co
mm
unic
ation w
ith c
olle
agues
an
d m
anager
s
2.3
Com
munic
ate
clea
rly
and a
ccura
tely
in a
way
that
is a
ppro
priat
e to
the
situ
atio
n a
nd n
eeds
of oth
ers
3
Be
able
to b
ehav
e in
an
appro
priat
e w
ay a
t w
ork
3.1
Fo
llow
agre
ed c
odes
of
conduct
and b
ehavi
our
within
the
org
anis
atio
n
4
Be
able
to a
ct u
pon
inst
ruct
ions
and
info
rmat
ion p
rom
ptly
and
seek
cla
rifica
tion f
rom
oth
ers
when
nec
essa
ry
4.1
Car
ry o
ut
work
inst
ruct
ions
from
lin
e m
anag
er
accu
rate
ly a
nd p
rom
ptly
4.2
See
k cl
arific
atio
n o
n inst
ruct
ions
and info
rmat
ion
from
oth
ers
wher
e nec
essa
ry
5
Be
able
to r
eport
to lin
e m
anag
ers
and s
eek
to
min
imis
e difficu
ltie
s an
d
pro
ble
ms
5.1
Rep
ort
pro
mptly
to lin
e m
anag
ers
and s
eek
to
min
imis
e difficu
ltie
s and p
roble
ms
5.2
Kee
p im
med
iate
manag
er info
rmed
of
matt
ers
affe
ctin
g w
ork
ing p
ract
ices
and t
he
work
ing
envi
ronm
ent
follo
win
g a
gre
ed p
roce
dure
s
5.3
Id
entify
mis
under
stan
din
gs
and p
roble
ms
and m
ake
ef
fort
s to
res
olv
e th
ese
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
23
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
6
Be
able
to k
eep a
ccura
te
reco
rds,
com
ple
te f
orm
s an
d o
ther
docu
men
tation
6.1
Kee
p u
p t
o d
ate
accu
rate
rec
ord
s
6.2
Com
ple
te f
orm
s, r
eport
s an
d o
ther
docu
men
tation
in lin
e w
ith t
he
org
anis
atio
ns
rule
s, g
uid
elin
es a
nd
stan
dar
ds
7
Be
able
to c
om
munic
ate
effe
ctiv
ely
with c
olle
agues
an
d c
ust
om
ers
7.1
Com
munic
ate
effe
ctiv
ely
with c
olle
agues
and
cust
om
ers
usi
ng t
he
most
eff
ective
form
of
com
munic
atio
n
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
24
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
25
Unit 4: How to Maintain Effective Working Relationships at Work
Unit reference number: A/600/8918
QCF level: 2
Credit value: 2
Guided learning hours: 7
Unit summary
This unit is for those who work and communicate with others in the workplace, including appropriate types of communication to keep colleagues informed, lines of reporting and communication, the need to act upon information promptly, and understanding your own role and responsibilities and those of others.
Assessment requirements/evidence requirements
This unit is subject to the requirements set out in the assessment strategy for the sector in which it is being assessed.
The assumed prerequisite is that the learner undertaking this unit will be an experienced operator in a laundry or dry cleaning environment.
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
26
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to w
ork
clo
sely
w
ith c
olle
agues
and lin
e m
anag
ers
in a
cooper
ativ
e an
d h
elpfu
l m
anner
1.1
D
efin
e ow
n r
ole
s an
d r
esponsi
bili
ties
1.2
D
escr
ibe
role
s an
d r
esponsi
bili
ties
of
colle
agues
, im
med
iate
man
ager
s an
d o
ther
s in
the
work
pla
ce
1.3
Exp
lain
the
import
ance
of
effe
ctiv
e w
ork
ing
rela
tionsh
ips
2
Know
how
to s
har
e an
d
pas
s on info
rmat
ion t
o
colle
agues
2.1
D
escr
ibe
the
types
of in
form
atio
n p
ass
ed b
etw
een
colle
agues
2.2
Exp
lain
the
import
ance
of
iden
tify
ing p
roble
ms
and
follo
win
g o
rgan
isational
pro
cedure
s w
hen
co
mm
unic
atio
ns
bre
ak d
ow
n
3
Know
how
to b
ehav
e in
an
appro
priat
e m
anner
at
work
3.1
Exp
lain
the
org
anis
ational
rule
s fo
r co
nduct
at
work
3.2
D
escr
ibe
the
org
anis
atio
nal
griev
ance
and
dis
ciplin
ary
pro
cedure
s
4
Know
how
to a
ct u
pon
inst
ruct
ions
and
info
rmat
ion p
rom
ptly
and
seek
cla
rifica
tion f
rom
oth
ers
when
nec
essa
ry
4.1
D
escr
ibe
the
agre
ed lin
es o
f co
mm
unic
atio
n a
nd
report
ing p
roce
dure
s
4.2
Exp
lain
the
types
of
com
munic
atio
n d
ifficu
ltie
s in
th
e w
ork
pla
ce a
nd t
he
import
ance
of
seek
ing h
elp
wher
e nec
essa
ry
4.3
Exp
lain
how
to a
ct o
n inst
ruct
ions
rece
ived
fro
m
imm
edia
te m
anag
er
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
27
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5
Know
how
to r
eport
to lin
e m
anag
ers
and s
eek
to
min
imis
e difficu
ltie
s an
d
pro
ble
ms
5.1
Exp
lain
the
import
ance
of
keep
ing m
anag
ers
info
rmed
and t
he
types
of
info
rmat
ion t
hey
req
uire
5.2
D
escr
ibe
the
types
of m
isunder
stan
din
gs
and
pro
ble
ms
that
can
arise
and t
he
effo
rts
made
to
reso
lve
thes
e
6
Know
how
to k
eep
accu
rate
rec
ord
s,
com
ple
te form
s an
d o
ther
docu
men
tation
6.1
D
escr
ibe
what
typ
es o
f re
cord
s ar
e ke
pt
and t
he
import
ance
of co
mple
ting t
hem
acc
ura
tely
6.2
Exp
lain
what
form
s and d
ocu
men
tation a
re
com
monly
use
d a
nd h
ow
to c
om
ple
te t
hem
7
Know
how
to
com
munic
ate
effe
ctiv
ely
with c
olle
agues
and
cust
om
ers
7.1
D
escr
ibe
the
form
s of co
mm
unic
atio
n e
g w
ritt
en,
ora
l, e
lect
ronic
etc
. and g
ive
exam
ple
s of
the
various
form
s of
com
munic
atio
n
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
28
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
29
Unit 5: Carry Out the Washing Process Unit reference number: M/600/8849
QCF level: 2
Credit value: 3
Guided learning hours: 14
Unit summary
This unit is for those who wash items and organise and control the washing process using a washer extractor.
Assessment requirements/evidence requirements
This unit should be assessed in a work environment and is subject to the requirements set out in the assessment strategy for the sector in which it is being assessed.
The assumed prerequisite is that the learner undertaking this unit will be an experienced operator in a laundry or dry cleaning environment.
This unit should not be taken before taking Unit 6: How to Carry Out the Washing Process.
Assessment methodology
This unit is assessed in the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
30
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to m
ake
serv
ices
an
d m
ach
iner
y re
ady
for
use
1.1
M
ake
serv
ices
and m
achin
es r
eady
for
safe
use
2
Be
able
to s
elec
t w
ork
re
quired
for
was
hin
g
pro
cess
es
2.1
Pl
an h
ow
to c
arr
y out
inst
ruct
ions
mak
ing b
est
use
of re
sourc
es
2.2
Id
entify
any
pro
ble
ms
whic
h m
ay a
rise
in c
arry
ing
out
the
work
3
Be
able
to load
mac
hin
es
3.1
Chec
k lo
ads
for
class
ific
ation a
nd p
roce
ss
requirem
ents
3.2
Id
entify
and r
edirec
t unsu
itab
le ite
ms
3.3
U
se a
ppro
priat
e det
ergen
ts,
chem
icals
and
additiv
es a
s re
quired
3.4
Sel
ect
corr
ect
pro
gra
mm
e fo
r cl
assi
fica
tion
3.5
Lo
ad m
achin
es in a
ccord
ance
with o
per
atin
g
pro
cedure
s
4
Be
able
to c
ontr
ol th
e w
ashin
g p
roce
ss
4.1
Contr
ol th
e w
ashin
g p
roce
ss
4.2
O
per
ate
mac
hin
ery
in a
ccord
ance
with s
uper
viso
rs
inst
ruct
ions
4.3
Chec
k th
e pro
gre
ss o
f se
lect
ed w
ork
5
Be
able
to u
nlo
ad
mac
hin
es
5.1
U
nlo
ad m
ach
ines
and h
andle
ite
ms
with c
are
in
acco
rdan
ce w
ith o
per
atin
g p
roce
dure
s
6
Be
able
to c
hec
k th
at w
ork
has
bee
n c
arried
out
as
pla
nned
6.1
Rem
ove
any
item
s th
at a
re n
ot
was
hed
sa
tisf
act
orily
or
have
bee
n d
am
aged
6.2
Id
entify
and r
eport
any
mach
ine
faults
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
31
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
7
Be
able
to k
eep a
ccura
te
reco
rds,
com
ple
te f
orm
s,
report
s an
d o
ther
docu
men
tation
7.1
Kee
p u
p t
o d
ate
accu
rate
rec
ord
s
7.2
Com
ple
te f
orm
s, r
eport
s an
d o
ther
docu
men
tation
as r
equired
in lin
e w
ith t
he
org
anis
atio
ns
rule
s,
guid
elin
es a
nd s
tandard
s
8
Be
able
to c
om
munic
ate
effe
ctiv
ely
with c
olle
agues
an
d c
ust
om
ers
8.1
Com
munic
ate
effe
ctiv
ely
with c
olle
agues
and
cust
om
ers
usi
ng t
he
most
appro
priat
e fo
rm o
f co
mm
unic
atio
n
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N027012 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 September 2011 Pearson Education Limited 2011
32
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
33
Unit 6: How to Carry Out the Washing Process
Unit reference number: H/600/8850
QCF level: 2
Credit value: 3
Guided learning hours: 21
Unit summary
This unit is for those who wash items and organise and control the washing process using a washer extractor.
Assessment requirements/evidence requirements
This unit is subject to the requirements set out in the assessment strategy for the sector in which it is being assessed.
The assumed prerequisite is that the learner undertaking this unit will be an experienced operator in a laundry or dry cleaning environment.
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
34
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
ake
serv
ices
and m
ach
iner
y re
ady
for
use
1.1
D
escr
ibe
how
to m
ake
ser
vice
s an
d m
ach
iner
y re
ady
for
work
1.2
D
escr
ibe
the
oper
atio
nal
set
tings
and r
ange
of
per
form
ance
fro
m m
achin
es
1.3
D
escr
ibe
the
rele
vant
resp
onsi
bili
ties
under
the:
Hea
lth a
nd S
afet
y at
Work
Act
Contr
ol of
Subst
ance
s H
azar
dous
to H
ealth
(CO
SH
H)
oth
er r
elev
ant
legis
lation
2
Know
how
to s
elec
t w
ork
re
quired
for
was
hin
g
pro
cess
es
2.1
Exp
lain
the
diffe
rence
bet
wee
n f
ibre
s an
d f
abrics
2.2
Exp
lain
the
diffe
rence
s bet
wee
n w
ash p
rogra
mm
es
2.3
Exp
lain
whic
h d
eter
gen
ts,
chem
ical
s an
d a
dditiv
es
may
be
use
d
2.4
D
escr
ibe
the
use
of
care
label
s
3
Know
how
to load
m
achin
es
3.1
D
escr
ibe
how
to load m
achin
es c
orr
ectly
and s
afe
ly
in a
ccord
ance
with o
per
atin
g p
roce
dure
s
3.2
Exp
lain
how
to s
elec
t th
e co
rrec
t lo
ad w
eight
for
the
mach
ine
and t
he
fabric
3.3
D
escr
ibe
the
pro
ble
ms
with h
igh a
nd low
dip
lev
els
3.4
Exp
lain
the
diffe
rent
tem
per
ature
set
tings
for
was
h
pro
gra
mm
es
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
35
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Know
how
to c
ontr
ol th
e w
ashin
g p
roce
ss
4.1
Exp
lain
how
the
com
ple
te w
ashin
g p
roce
ss w
ork
s
4.2
D
escr
ibe
how
to o
per
ate
mach
iner
y in
acc
ord
ance
w
ith s
uper
viso
rs
inst
ruct
ions
4.3
Exp
lain
how
to c
hec
k th
e pro
gre
ss o
f se
lect
ed w
ork
4.4
D
escr
ibe
how
to iden
tify
any
pro
ble
ms
during t
he
was
hin
g p
roce
ss
5
Know
how
to u
nlo
ad
mac
hin
es
5.1
D
escr
ibe
how
the
mach
ines
are
unlo
aded
corr
ectly
and s
afe
ly in a
ccord
ance
with o
per
atin
g p
roce
dure
s
6
Know
how
to c
hec
k th
at
work
has
bee
n c
arr
ied o
ut
as
pla
nned
6.1
Exp
lain
the
pro
cedure
for
rem
ovi
ng a
ny
item
s th
at
hav
e not
bee
n w
ash
ed s
atisf
acto
rily
or
have
bee
n
dam
aged
6.2
D
escr
ibe
how
to r
ecognis
e fa
ults
or
malfunct
ions
within
the
mac
hin
e or
was
h p
roce
ss a
nd w
ho t
o
report
them
to
6.3
Exp
lain
how
to s
top a
mal
funct
ionin
g w
ashin
g
mac
hin
e sa
fely
6.4
Exp
lain
how
to c
arry
out
routine
mac
hin
e m
ainte
nan
ce a
s per
com
pan
y pro
cedure
s
6.5
D
escr
ibe
was
te d
isposa
l pro
cedure
s
7
Know
how
to k
eep
accu
rate
rec
ord
s,
com
ple
te f
orm
s, r
eport
s an
d o
ther
docu
men
tation
7.1
D
escr
ibe
what
typ
es o
f re
cord
s ar
e ke
pt
and t
he
import
ance
of co
mple
ting t
hem
acc
ura
tely
7.2
Exp
lain
whic
h f
orm
s an
d d
ocu
men
tation a
re
com
monly
use
d a
nd h
ow
to c
om
ple
te t
hem
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
36
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
8
Know
how
to
com
munic
ate
effe
ctiv
ely
with c
olle
agues
and
cust
om
ers
8.1
D
escr
ibe
the
various
form
s of co
mm
unic
ation e
g
writt
en,
ora
l, e
lect
ronic
etc
. an
d g
ive
exam
ple
s of
appro
priat
e use
s of th
e va
rious
form
s of
com
munic
atio
n
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N027102 Specification Edexcel Level 2 NVQ Certificate in Laundry Operations (QCF) Issue 1 Septemeber 2011 Pearson Education Limited 2011
37
Unit 7: Clean Items Safely by Continuous Tunnel Washing Processes
Unit reference number: K/600/8851
QCF level: 2
Credit value: 4
Guided learning hours: 21
Unit summary
This unit is for those who wash items using a CTW, and organise and control the wash process in a safe manner.
Assessment requirements/evidence requirements
This unit should be assessed in a work environment and is subject to the requirements set out in the assessment strategy for the sector in which it is being assessed.
The assumed prerequisite is that the learner undertaking this unit will be an experienced operator in a laundry or dry cleaning environment.
This unit should not be taken before taking Unit 8: How to Clean Items Safely by Continuous Tunnel Washing Processes.
Assessment methodology
This unit is assessed in the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Issu
e 1
Sep
tem
ber
2011
Pea
rson E
duca
tion L
imited
2011
38
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to m
ake
serv
ices
an
d m
ach
iner
y re
ady
for
use
1.1
M
ake
serv
ices
and m
achin
ery
read
y fo
r use
1.2
Chec
k an
d c
alib
rate
wei
ghin
g d
evic
es,
keep
ing t
est
wei
ghts
for
this
purp
ose
1.3
Ensu
re t
hat
colle
agues
under
stand t
hei
r ro
les
1.4
Id
entify
any
poss
ible
pro
ble
ms
2
Be
able
to s
elec
t w
ork
for
continuous
tunnel
was
hin
g
(CTW
) pro
cess
2.1
Pl
an t
he
work
req
uired
maki
ng t
he
bes
t use
of
reso
urc
es a
vaila
ble
2.2
Cal
cula
te t
he
corr
ect
wei
ght
for
each
cla
ssific
ation
of w
ork
2.3
Sel
ect
pro
gra
mm
es c
orr
ect
for
the
clas
sifica
tion
2.4
H
andle
ite
ms
with c
are
3
Be
able
to c
ontr
ol th
e co
ntinuous
tunnel
was
hin
g
(CTW
) pro
cess
3.1
Contr
ol th
e co
ntinuous
tunnel
was
hin
g (
CTW
) pro
cess
3.2
Ensu
re t
hat
ther
most
ats
and t
emper
ature
gau
ges
hav
e th
e co
rrec
t se
ttin
gs
3.3
Ensu
re t
hat
the
mach
ine
is n
ot
under
or
ove
rload
ed
3.4
Chec
k fo
r ove
rload
ing a
nd/o
r la
ck o
f w
ater
whic
h
cause
s blo
ckag
es
3.5
Chec
k th
ere
is s
uff
icie
nt
wat
er f
or
each
typ
e of
clas
sifica
tion
3.6
Ensu
re t
hat
work
is
load
ed c
lean
ly into
the
hopper
/first
sta
ge
com
par
tmen
t
N027102
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in L
aundry
Oper
atio
ns
(QC
F)
Is
sue
1
Sep
tem
eber
2011
P
ears
on E
duca
tion L
imited
2011
39
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
3.7
U
se a
ppro
priat
e det
ergen
ts,
chem
icals
and
additiv
es in a
ccord
ance
with m
anufa
cture
rs
inst
ruct
ion
4
Be
able
to c
orr
ectly
and
safe
ly o
per
ate
the
continuous
tunnel
was
hin
g
(CTW
) pro
cess
4.1
O
per
ate
the
pro
cess
saf
ely
in a
ccord
ance
with
man
ufa
cture
rs
inst
ruct
ions
4.2
Ensu
re t
hat
ther
e is
an a
mount
of
free
liq
uid
aft
er
wet
ting is
com
ple
ted
4.3
Ensu
re c
orr
ect
leve
ls o
f w
ate
r ar
e av
aila
ble
to
pro
vide
suff
icie
nt
lubrica
tion t
o t
ransf
er t
he
load
clea
nly
as
a co
mple
te b
atch
4.4
M
onitor
fault a
larm
s an
d d
iagnost
ics
within
the
CTW
to
pre
vent
blo
ckag
es
4.5
Ensu
re t
hat
any
reve
rsin
g fau
lt iss
ues
are
dia
gnose
d a
nd c
orr
ecte
d
5
Be
able
to iden
tify
any
pro
ble
ms
whic
h m
ay a
rise
5.1
M
onitor
the
loadin
g a
rea,
rai
se t
he
alar
m if
any
abnorm
ality
is f
ound,
and s
hut
dow
n t
he
CTW
until
the
fault is
corr
ecte
d
5.2
M
onitor
dip
and b
ath d
ip lev
el s
enso
rs t
o e
nsu
re a
cl
ean t
ransf
er
5.3
M
onitor
pro
xim
ity
senso
rs t
hat
contr
ol ro
tation o
f th
e dru
m d
uring t
ransf
er
N027012
Spec
ific
atio
n
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te