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ANALYTICS TO DRIVE EFFICIENCIES AND ENHANCE CITIZEN SATISFACTION
Vishakha Dongre,Principal ConsultantSAS India
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1World’s largest privately held software company
23%
R&D Investment
98%
Customer Retention(Renewals)
+75KInstallations & Clients
+550Customers in India
Experience Focused on ‘Business Analytics’
39YRS
ABOUT SAS
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SAS SOME OF OUR INDIAN GOVT. CUSTOMERS
Central Board of Excise and Customs
Agriculture Insurance Corporation
Financial Intelligence Unit
FinanceLabor and
Employment Agriculture Health Planning
Governance
Commercial Taxes Dept. Chhattisgarh
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ANALYTICS FOR GOVERNMENT WE HELP THEM ANSWER
What factors impact infant mortality rate?
What is the likely production of wheat next year? Do I need to import?
• How can I optimize crime patrol to bring down crime?
What skills would be in demand next year for placements?
Why is sudden increase in medicine consumption from this hospital?
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The Power to KnowAnalytics is the scientific process of transforming data into insights for making
better decisions
ANALYTICS LETS START FROM THE BASIC…
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OptimizationWhat is best that can happen?
Predictive ModellingWhat is going to happen?
Statistical AnalysisWhy is this happening?
ForecastingWhat is this trends continue?
AlertsWhat actions are needed?
Query Drilldown (OLAP)Where exactly is the problem?
Adhoc ReportHow many, how often, where?
Standard ReportsWhat Happened?
Degree of Intelligence
Bus
ines
s A
naly
tics
Business Intelligence
Business Analytics
ANALYTICS STAGES
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TAX AGENCIES GENERATE REVENUE, REDUCE COST
• 100s of tax agencies worldwide
• Multiple Indian State and Central tax Agencies
• 100s of crore of tax fraud detected
Dealer TransactionsDetect Tax Evasion
Manage Revenue
• Information Silos• Duplicate Dealers• No Standard tax
transaction
• Variation in taxable turnover
• Circular Trade• Inflated tax
refund
• Prioritize Investigation
• Project and Monitor revenue Collection
• Analyze revenue Gap
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PUBLIC SECURITY ANALYTICS LED POLICING
• 12 of the 17 Fusion Centers • 160 Public Security Agencies
worldwide
Data Fusion
Link Analysis
Predictive Policing
OSINT
Investigation Support
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VOICE OF CITIZEN ANALYTICS FOR CITIZEN LED GOVERNANCE
Unstructured Text Data
Text Analytics
Rajasthan VoC Analytics System
Understand citizen grievance Get insights on ‘on the ground’ implementation of govt. scheme Effective monitoring and planning
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SMART CITY NEED TO THINK HARD
Are we meeting smart city objectives of:
Increasing efficiency Reducing cost Improving citizen satisfaction
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Transport Analytics for
TRANSPORTATION MADE EFFICIENT BY ANALYTICS
Ensure punctual transport, uninterrupted
service and passenger safety. through predictive
maintenance.
• It take twice as much money to run a bus than the revenue generated from it.
• Maintenance cost is one of the significant factor contributing to the overall operational cost
• Breakdown causes traffic congestion and also inconvenience to commuter
• Some busses are perpetually over crowded where as some are mostly empty
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THANK YOUVISHAKHA [email protected]