HomeAway Confidential© HomeAway. All rights reserved.
Emerging Social Media
Jennifer Stafford – Social Media Manager, HomeAway
@jennstafford
@jennstafford @homeaway
HomeAway Social Ecosystem
World’s largest vacation rental marketplace
15 brands globally working on social
~100 social media accounts worldwide– Reach over 175 million– ~2 million engagements
with our content per year
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@jennstafford @homeaway
Social Media Trends
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@jennstafford @homeaway
Trend 1: Visual Social Media
Visual social media is the buzzword and focus for successful social marketers, but visual media is not a new concept
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52% of travelers use social media for summer vacation inspiration
Source: Google Travel Survey, 2012
@jennstafford @homeaway
Trend 2: Micro-Video
Video falls under visual social media, but new mobile micro-video apps are creating new opportunities for marketers
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38.8 billion videos were viewed in April 2013
Source: Comscore
@jennstafford @homeaway
Who Uses Visual Social Networks
Pinterest– Over 25 million active users– Avg user has 2757 pins, 35 boards,
355 followers• 70-75% female• 31% age 30-64• 20% college+ education• 41% $50,000+ income
Instagram– 100 million active users
• 17% age 30-64• 12% college+ education• 24% $50,000+ income
Vine– Small but growing– Age range skews to 25-44– Skews female– Skews to college educated
6Sources: Pew Research, Q4 2012; TechCrunch, App Insider
YouTube– 1 billion users– 4 billion views/day
Flickr– 87 million users– 40 million+ photos/month
Many more…– Viddy (Instagram for Video) –
39 million users – Vimeo – 14 million users– SocialCam – 56 million+ users– Path – 10 million+ users– Imgur – 50 million+ users– Etc.
@jennstafford @homeaway
What Users do on Visual Social Networks
7Sources: Pew Research, Q4 2012; TechCrunch, ComScore, Facebook
@jennstafford @homeaway 8Source: 2012 Google Travel Study,
Watch Travel Videos:
- 45% leisure travelers
- 64% business travelers
Engage with Travel Videos: - 41% of leisure
travelers (watch, upload or comment)
@jennstafford @homeaway
HOW DO BRANDS CAPTURE THE CONVERSATION?
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@jennstafford @homeaway
Conversation Starters
1. Be Inspirational
2. Feature Your Customers
3. Give Back to Fans
4. Showcase Your Product
5. Showcase Your Brand
Be Creative!!
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@jennstafford @homeaway
INSPIRE WANDERLUST
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@jennstafford @homeaway
Inspire Wanderlust
Highlight the best features of a destination
Don’t have an original photo? Repost from others with a comment
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@jennstafford @homeaway
Inspire Wanderlust
Lots of similar content to share?
Quality over quantity
Don’t overwhelm fans.– Apps like Pic Stitch
or use Photoshop to push together similar content
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@jennstafford @homeaway
Inspire Wanderlust
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Create a travel postcard series for
by mixing destination and fan
content into the theme
@jennstafford @homeaway
Inspire Wanderlust
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Create a travel postcard series for
by mixing destination and fan
content into the theme
@jennstafford @homeaway
Inspire Wanderlust
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Create a travel postcard series for
by mixing destination and fan
content into the theme
@jennstafford @homeaway
Inspire Wanderlust
Take advantage of timely/seasonal events to create content
Inspirational/destination photos can mix in a marketing message and still see good levels of engagement
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@jennstafford @homeaway
Inspire Wanderlust
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Focused Pinterest boards give more opportunities for a wide variety of content
Popular, tangential topics can complement your brand
@jennstafford @homeaway
GIVE CUSTOMERS A STARRING ROLE
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@jennstafford @homeaway
Give Customers a Starring Role
Tiffany & Co.
Continuous hashtag #truelovepictures promoted to fans
Fans hashtag photos and many are featured
Apply It:– Pull content into a page on your site
or a microsite– Create a hashtag for fans– Repost best photos on Instagram,
Twitter, Facebook and Pinterest
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@jennstafford @homeaway
Give Customers a Starring Role
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Request fans submit content and publish
Republish content you find where fans have mentioned your brand
@jennstafford @homeaway
Give Customers a Starring Role
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Request fans submit content and publish
Republish content you find where fans have mentioned your brand
@jennstafford @homeaway
Give Customers a Starring Role
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Request fans submit content and publish
Republish content you find where fans have mentioned your brand
@jennstafford @homeaway
Give Customers a Starring Role
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Request fans submit content and publish
Republish content you find where fans have mentioned your brand
@jennstafford @homeaway
Give Customers a Starring Role
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Request fans submit content and publish
Republish content you find where fans have mentioned your brand
@jennstafford @homeaway
GIVE BACK TO FANS
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@jennstafford @homeaway
Give Back to Fans
Promote marketing campaigns
Freebies for fans
Online sale? Try a QR code image.
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@jennstafford @homeaway
Give Back to Fans
Promote marketing campaigns
Freebies for fans
Online sale? Try a QR code image.
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@jennstafford @homeaway
Give Back to Fans
Promote marketing campaigns
Freebies for fans
Online sale? Try a QR code image.
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@jennstafford @homeaway
SHOWCASE YOUR PRODUCT
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@jennstafford @homeaway
Showcase Your Product
Brand awareness
Customer how-to videos
Testimonials/Product Reviews
New Product Releases
Intro-content for longer videos or marketing material
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@jennstafford @homeaway
Showcase Your Product
Brand awareness
Customer how-to videos
Testimonials/Product Reviews
New Product Releases
Intro-content for longer videos or marketing material
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@jennstafford @homeaway
Showcase Your Product
Brand awareness
Customer how-to videos
Testimonials/Product Reviews
New Product Releases
Intro-content for longer videos or marketing material
33
@jennstafford @homeaway
Showcase Your Product
Brand awareness
Customer how-to videos
Testimonials/Product Reviews
New Product Releases
Intro-content for longer videos or marketing material
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@jennstafford @homeaway
SHOWCASE YOUR BRAND
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@jennstafford @homeaway
Showcase Your Brand
People love behind the scenes views of a company
Themes:– Inside look at the
office– Company events– Employee
spotlights– Philanthropy
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@jennstafford @homeaway
Showcase Your Brand
People love behind the scenes views of a company
Themes:– Inside look at the
office– Company events– Employee
spotlights– Philanthropy
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@jennstafford @homeaway
Showcase Your Brand
People love behind the scenes views of a company
Themes:– Inside look at the
office– Company events– Employee
spotlights– Philanthropy
38
@jennstafford @homeaway
Showcase Your Brand
People love behind the scenes views of a company
Themes:– Inside look at the
office– Company events– Employee
spotlights– Philanthropy
39
@jennstafford @homeaway
Showcase Your Brand
People love behind the scenes views of a company
Themes:– Inside look at the
office– Company events– Employee
spotlights– Philanthropy
40
@jennstafford @homeaway
Showcase Your Brand
People love behind the scenes views of a company
Themes:– Inside look at the
office– Company events– Employee
spotlights– Philanthropy
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@jennstafford @homeaway
Tips
Instagram– Find hashtags relevant to your brand– Use photo collage apps like Pic Stitch– Incentives to upload (contests, reposting)– Discounts (#promocode)
Vine– Be creative!– Use it as an intro to longer videos hosted on your site or a video service– Ensure there is good lighting and remember there is audio recording– Research how others are using micro-video
Test emerging channels as part of a holistic social strategy with proven networks like Facebook, Twitter and YouTube
Share the love with other brands and users. Be social: Repost and engage!
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