1
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Enterprise Content ManagementDr. Ulrich Kampffmeyer
AIIM Conference @ DMS EXPO 2002
Essen, 04. September 2002
P R O J E C T C O N S U L TUnternehmensberatung Dr. Ulrich Kampffmeyer GmbH
2
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
Agenda
•CHARACTERISTICSof ECM Enterprise Content Management
•COMPONENTSof ECM Enterprise Content Management
•CHALLENGES for ECM Enterprise Content Management
3
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
CHARACTERISTICS
4
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
A Babel of Acronyms
• The wide variety of terms confuses customers and tends to discourage purchase decisions.
• It makes sense to introduce a new term, such as ECM or Enterprise Content Management, only if it is associated with a new quality.
• Clear definitions are needed.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
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EAIEAI
BPMBPM
EDMEDM
WorkflowWorkflow
ECMECM
Collaborative CommerceCollaborative Commerce
ASP / DMCOASP / DMCODocument WarehouseDocument Warehouse
Optical FilingOptical Filing
E-BusinessE-BusinessBusiness Process ManagementBusiness Process Management
GroupwareGroupware
Collaborative CommerceCollaborative Commerce
Knowledge ManagementKnowledge ManagementDigital SignatureDigital Signature
EDM Engineering Document ManagementEDM Engineering Document Management
Content ManagementContent ManagementScanningScanning
Asset ManagementAsset ManagementDRT Document Related TechnologiesDRT Document Related Technologies
Enterprise Application Integration
Enterprise Application Integration
COLDCOLD
Digital Rights ManagementDigital Rights Management
DMSDMS
Intranet Repository
Intranet RepositoryPortalePortale
Document Management Document Management
ILMILM
UDM UDM
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
A Babel of Acronyms
Electronic Document ManagementElectronic Document Management
EDRMSEDRMS
Electronic ArchivingElectronic Archiving
Records ManagementRecords Management
Electronic Document ManagementElectronic Document Management ImagingImagingMultiMedia DatabaseMultiMedia Database
Web Content ManagementWeb Content Management
Enterprise Content ManagementEnterprise Content ManagementECMECMECMECM
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
Definition:ECM Enterprise Content Management (1)
The Technologies Used to Capture, Manage, Store, Deliver, and Preserve Information to Support Business Processes.
AIIM International, 2002
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
Definition:ECM Enterprise Content Management (2)
• Enterprise Content Management assumes that all company information is held on a uniform platform for use internally, by partners, and externally (“Unified Global Repository” approach, Data/Document/Content Warehouse)
• Enterprise Content Management comprises conventional document technologies such as document management, knowledge management, workflow, archiving etc., and integrates the host and client/server world with portal and other Internet technologies
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
Definition:ECM Enterprise Content Management (3)
• The goal of Enterprise Content Management is to prevent data and information redundancies (each item of information exists only once), control access in a unform manner, deliver any kind of information independent of the source and use, and provide all applications in a unified form as a service
• Enterprise Content Management is a basic eBusiness technology for providing information and controlling processing
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Enterprise Content Management as Infrastructure
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
Source: AIIM 2001 Industry Study
AP/AR RM/A CRM HRM
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Basic Concepts:(1) Integrative Middleware
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 1
Integrative Middleware
© PROJECT CONSULT 2001-2002
11
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Basic Concepts: (2) Concept of services
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 2
Independent Services for all applications
© PROJECT CONSULT 2001-2002
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Basic Concepts: (3) Uniform Repository
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 3
A Uniform, FederatedEnterprise Repository
for All Information Types
© PROJECT CONSULT 2001-2002
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
COMPONENTS
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
AIIM Model for ECM Enterprise Content Management
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/BPM
DM
Collab
© PROJECT CONSULT 2001-2002
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM CAPTURE
Human created Recogniton
Indexing
Input Designs
Categorization
• Office Documents • OCR
• Form • HCR
• Rich Media • ICR
• Microfilm • OMR
• Barcode
Application created Forms Processing
E-Forms/Web-Forms• ERP
• XML
• Financial Applications Aggregation
• E-Billing COLD/ERM
Input
© PROJECT CONSULT 2001-2002
16
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM MANAGE
STORE WCM
RM
WF/BPM
DM
Collab
© PROJECT CONSULT 2001-2002
17
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Document Management
STORE WCM
RM
WF/BPM
DMCollab
DocumentManagement
• Check-in/Check-out• Version Management• Search and Navigation• Visualization
© PROJECT CONSULT 2001-2002
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Collaboration
STORE WCM
RM
WF/BPM
DM
Collab Collaboration
• Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing• Consolidation of
information
© PROJECT CONSULT 2001-2002
19
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Web Content Management
STORE WCM
RM
WF/BPM
DM
Collab
Web Content Management
• Content creation• Publication process
• Conversion• Security
• Visualization
© PROJECT CONSULT 2001-2002
20
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Records Management
STORE WCM
RM
WF/BPM
DM
Collab
Records Management
• Filing systematics• Indexing and
thesaurus• Retention periods• Metadata• Archive management
© PROJECT CONSULT 2001-2002
21
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM Workflow / Business Process Management
STORE WCM
RM
WF/BPM
DM
Collab
Workflow / Business Process
Management
• Process and structure organization• Process design• Imaging of Process• Routing• Monitoring• Parallel and
sequential processing• Reminders, deadlines• Checking• Logging
© PROJECT CONSULT 2001-2002
22
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM DELIVER
Security
Technologies
Transformation
•
• Digital TV• Digital Signature•Publishing
• Syndication
• Compression
• Datatransfer via
EDI, XML and other formats
• CD / DVD
• Email and fax• Digital Rights
Management/
Watermark
• XML
• E-Business-Portal• Personalization
• Internet, Intranet, Extranet • PKI• COLD/ERMLayout/Design
DistributionSecurity
Technologies
Transformation
• Paper
•• Digital Signature• Konverter/ViewerPublishing
• Syndication
• Compression
•EDI, XML
• CD / DVD
• Email • Digital Rights
Management/
Watermark
• XML
• E-Business-Portal• Personalization
•• PKI• COLD/ERMLayout/Design
Security as ECM Infrastructure
Output
© PROJECT CONSULT 2001-2002
23
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM STORE
Repositories• File Systems• Content Management Systems• Databases • Data Warehouses
Library Services• Search/Retrieval• Version Control• Check In/Check Out• Audit Trail
Technologies• SAN• NAS• Magneto Optical• DVD• CD-ROM
• Tape• Magnetic Storage• RAID• Optical Disc
© PROJECT CONSULT 2001-2002
24
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM PRESERVE
Archive• Paper• Microfilm• NAS/SAN• WORM• WORM-Tape
Disposition
© PROJECT CONSULT 2001-2002
25
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
CHALLENGES
26
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM as Enterprise Infrastructure: Requirements
• Store all types of information• Store both dynamic and unchanging information• Services concept
• Big and small solutions
• Own client or inclusion in existing applications• Central and distributed databases• Consistent long-term storage• Modular expandability
• Distributed repositories
• Integration in existing systems
27
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM as Enterprise Infrastructure: Issues
• Linking of technologies with applications – e-Business automation
• Effective web content management –Internet, Intranet and Extranet content use
• Legal situation, long-term availability and migration of data
• Acceleration of “time to market” – ASP solutions under consideration
• Implementation questions
28
AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
ECM as Enterprise Infrastructure: Implementation Questions
• Definition of metadata, guidelines, procedures• Import, conversion, migration• Platforms, databases, browsers, clients
• Desktop integration, application integration, back office integration
• Process and workflow modelling• Cultural differences in online versus offline work• How to network components? (EAI - Enterprise
Application Integration)
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AIIM ConferenceDMS EXPO 2002
Dr. Ulrich Kampffmeyer
Keynote Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Oderfelder Strasse 17
20149 Hamburg
www.project-consult.com© PROJECT CONSULT 2001-2002
Thank you very much for your attention !
Dr. Ulrich Kampffmeyer E-Mail: [email protected]
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