Enjay Synapse &
EPABX Integration
Revolutionary BTI Solution( Business Telephony Integration )
by Enjay IT Solutions Ltd.
Enjay Synapse Solution
Benefits of Enjay Synapse and EPABX Integration
1. Recording Enjay Synapse Solution provides recording for all calls
○ When Sales / Support team is communicating with outside world, and Quality Assurance is required for communication standard.
○ Many times, business process involves commitment over the phone, in that case recording is required - e.g. Stock exchange or commodities exchange.
Benefits - 2 -
2. Customised Reports Enjay Synapse Solution provides detailed call reports.
Extremely essential for analysis.
These reports can be scheduled to be sent by e-mail.
Benefits - 3 -
3. Integration with CRM / ERP Software - BTI Business Telephony Integration
○ Click to call○ Pop up on Incoming call○ Relation of call records to contacts○ Assignment to users○ Call recording links This integration is extremely essential if Sales/Support team operates from office
BTI Benefits -- Incoming call Pop-up
BTI Benefits -- Click to Call
Benefits - 4 -
4. Outlook Integration :
360 degree view in outlook itself, apart from email communication, now outlook will also show telephonic communication details (with recording)
Click to Call - Outlook
Pop up on Incoming call - Outlook
Benefits - 5 -
5. Voice Broadcast
Voice Broadcast is where you can automatically broadcast a pre recorded message to a list of contacts, and get feedback too.
○ Announcing schemes / changes to customers.○ Making automated feedback calls to customers.○ Integrating Voice Broadcast mechanism with CRM/ERP
Software, makes both the above tasks very easy.
Benefits - 6 -
6. Website IntegrationNever miss a customer enquiry, allow every visitor to talk to you. (or your team)
Website visitors have to enter their name and number, and they receive a call which connects them to the organisation.
Web Click to Connect
Enjay Synapse - EPABX Integration
Basically Enjay Synapse will be the link between the software and IP-PBXIt talks to software using IP and related technology protocols and APIsIt can talk to IP-PBX using two technologies● IP-PBX device with PRI Card● IP-PBX device with IP Card
EPABX device with PRI Card
EPABX
IP-PBX device with PRI CardSolution Highlights
● Any IP-PBX Device that supports PRI can be integrated.● Setup includes Enjay Synapse Server with a 2 port PRI card.
○ 1 port will be used to communicate with PRI service provider.○ 2nd port will be used for communication between IP-PBX and Enjay
Synapse.● Software integration is possible if Enjay Synapse API is used.● All Incoming and outgoing calls can be recorded on Enjay Synapse Server.● CRM Server shown in the picture is optional, and it may even be on cloud
(Internet - Hosted)
EPBAX device with IP Card
EPABX
IP-PBX device with IP Card
Solution Highlights ● The IP-PBX device needs to have an IP card installed.● Configurations in IP-PBX device will route calls to Enjay Synapse Server
and then the desired extensions to ensure calls are recorded.○ Here IP-PBX device will require IP Card, and SIP / Gateway licenses
also.○ 2 channels will be used for each concurrent call, which means if there
are 4 PSTN lines, 8 port IP card needs to be installed.● Software integration is possible if Enjay Synapse API is used.● CRM Server shown in the picture is optional, and it may even be on cloud
(Internet - Hosted)
Components of Enjay Synapse Solution:Enjay Synapse Server (which may include added accessories also).Enjay Synapse Add-ons like● Enjay Synapse API Addon - For Integration with Software● Voice Broadcast add-on - Enjay Voice Broadcast for broadcasting voice
messages● Click To Call Add-on for website integration.● MS Outlook Add-on Connector.● Outward conference Addon
For more information,
Enjay IT Solutions Ltd0260 - 6612909
