Ensuring True Business Success with SharePointNot Just a Technical One
SharePoint Symposium | November 4, 2015Presented By:Russ EdelmanCEO – Corridor Companywww.corridorcompany.com
• My Quick Background …
• The Impetus for the Presentation & Article
• Six Reasons, Answers & Stories...
45 Minutes Together…
My Quick Background…
SnapshotPresident of Corridor Company, Industry Analyst & Pontificator
Based In: Massachusetts
Writer for Huffington-Post, CNBC, Information Week, CIO, KM World, etc.
20 YearsLiving Contracts & Enterprise Content Management - Corridor is a company that develops Contract and Supplier Management Products for Global Organizations
AuthorPenguin GroupPublished: 2008
Jimmy KimmelHalloween Candy & Kids | 2015
• This actually has little to do with SharePoint• The 800 pound gorilla…enemies will emerge• Not initially taken seriously as a platform
Bad Rap
The Impetus for This PresentationThree Points…
• In the beginning…Spin Up a Site in 1 Minute• The Microsoft sales guy/gal• The customer…IT
Microsoft
• Pick your metaphor…Clay, Legos, Swiss Army Knife• If your focus is on any of these, plan for Biz Failure• Mission Critical…maybe yes or maybe no
Clay
Information Week Article | October, 2014 | Link
The Impetus for This PresentationDiscipline Vs. Technology…
Discipline
Technology
Street Talk/ChalkPerspective
Sidewalk Chalk Artist:Julian Beaver
• Analysis Paralysis –too much analysis by everyone
• Half steps are taken over and over again
• Everybody else’s and everything’s fault –eventually…you have to man (or woman) up!
Reasons
Six Reasons, Answers & Stories...1. Extended Deployments
Answers Story
• “Pencil’s Down” – A mindset shared by our COO
• There comes a time when it is more important to get something out than to get it perfect
• Design for the rule & not the exception
• Global Chip Manufacturer –everyone had an opinion on most everything
• IT puts up blockers or does not work in unison with vendor and end users
• Users don’t know or see the solution in context
• IT often doesn’t have an appreciation for nuanced business requirements
• Adults are hands-on learners
Reasons
Six Reasons, Answers & Stories...2. Don’t Know What You Don’t Know
Answers Story
• Business Releases –discreet business functionality defined with each BR
• Development Demos to show the goods
• Plan for learning, good, bad and other and this should be incorporated into future BRs
• The cursing attorney setting expectations (good but bad)
• CIO of major government agency setting expectations (bad)
Sidewalk Chalk Artist:Julian Beaver
Street Talk/Chalk
• “Sprint” to the finish – Agile is all the rage, but not after go-live
• Real world usage shakeouts – only come once you go live
Reasons
Six Reasons, Answers & Stories...3. Sprint to Finish-Forget Post Launch CM
Answers Story
• Sprints in Production don’t work well
• Extend your Change Management program beyond the go-live date and plan for other elements to be introduced
• Did I say Business Releases…plan for them now
• McDonalds’ Meredith Henry (Strategic Change) states 4 stages for adoption…1. Generate
awareness2. Understanding3. Commit to shift4. Engaging to adopt
the change
User FeedbackBusiness Release Schedule
Set ExpectationsCommunication PlanGaming TechniquesMulti-tiered Training
Comm. Plan ContinuedDocumentation
Initiated/Uninitiated PairingPost Go-live Support
Problem Resolution StrategyQuant/Qual. Surveys
Gaming Techniques Continued
Six Reasons, Answers & Stories...Change Management Segmentation
• Classic issue – IT doesn’t take the time to learn about the real business use cases
• Business users don’t appreciate the importance of some standards
Reasons
Six Reasons, Answers & Stories...4. Disconnected IT & Business Users
Answers Story
• IT must engage with users through different techniques – user surveys, demos, gaming, sharing of data & results
• Business users must appreciate IT –“Directed Questioning”
• Major Gaming Console Company…that shall go nameless
• City Year – IT & Biz leaned too heavily on existing business processes rather than opening mind to new ideas (from vendor)
Corporate Standards
Business Specific Capabilities
Six Reasons, Answers & Stories...4. Disconnected IT & Business Users
Boundary(s)of Autonomy
SharePoint Maintains An Unfair Competitive Advantage
Street Talk/Chalk
Sidewalk Chalk Artist:Julian Beaver
• Corporate mandates have adverse impact on business users
• Business users don’t see how it will make their jobs easier
• Everyone is too busy – no time to learn
Reasons
Six Reasons, Answers & Stories...5. Users Don’t See the Value
Answers Story
• Users’ perspective –if you cannot answer the simple question “How is your life easier?” – plan for mediocrity
• Did I mention Business Releases and an important PR Campaign
• Unique Value Props
• VSP | Global health organization for eye care employed their marketing team for messaging and user feedback
• Conifer Health Solutions – actively solicits and quantifies feedback from broad user base
The Business
The Users
The IT Group
“All about Me”Finding the Right Balance
Six Reasons, Answers & Stories...5. Users Don’t See the Value | 3 Masters
• SharePoint is so easy, no training is needed
• The training approach doesn’t work well for a varied user constituency
• Training is too technical and not business-oriented
Reasons
Six Reasons, Answers & Stories...6. Mismatched User Training
Answers Story
• SharePoint basic collaboration – light or no training may work
• SharePoint for Business – you must train on the business process & in context
• Training style must suite the audience
• British Telecom –employed stratified training and incorporated video vignettes and executive briefings
• Anheuser-Busch –training expectations – put away the dishes
Sidewalk Chalk Artist:Julian Beaver
Street Talk/Chalk
Sidewalk Chalk Artist:Julian Beaver
Street Talk/ChalkPerspective Revisited
Reporting & Speaking on trends…
Corridor Snapshot
Since 1997, Corridor has delivered over 400 mission-critical contracting and information management solutions to mid-size and global organizations.
CM[.app]™, a MS SharePoint-based product for CLM. Now on its 6th version, it is used by mid-size & global companies for all contract types (buy/sell/more).
Corridor CompanyLet Us Hear from You
www.corridorcompany.com