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Page 1: Enterprise Innovation
Page 2: Enterprise Innovation

M P C ' S G L O B A L P A R T N E R S

A TESTIMONY OF OUR DEDICATION AS APRODUCTIVITY AND INNOVATION ORGANISATION

Over the last 10 years MPC has conducted 5,031 training programmes and trained107,942 participants from both manufacturing and services industries in Malaysia.

MPC Training and Management Systems Development programmes havebenefited over 20 countries among the Asia Pasific and South-south Countries.

United NationsPublic Service Awards

2004

Anugerah Pembangunan SumberManusia Berhad 2003

bagi Pembangunan SumberManusia Kategori Penyedia Latihan

Efficiency ServiceAward 1999

Anugerah KualitiKetua PengarahPerkhidmatan

Awam 2003

Anugerah PembangunanSumber Manusia

Berhad 2007bagi Pembangunan

Sumber Manusia KategoriPenyedia Latihan

~ Paul J. Meyer

Productivity is never an accident

It is always the result of a commitment to

excellence, intelligent planning & focused effort”

.

.

M A L A Y S I A P R O D U C T I V I T Y C O R P O R A T I O N

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CONTENT

02 About Malaysia Productivity Corporation 03 Vision, Mission, Objectives 04 Way Forward

17 Programme Schedule 25 Programme Code : 100 ► Quality Environment Management System Programme Code : 200 ► Innovative & Creative Circle (ICC/KMK) Programme Code : 300 ► Lean Management Programme Code : 400 ► Quality & Performance Measurement Programme Code : 500 ► Team Excellence Convention/Seminars, Conferences71 In-House Programmes

77 Contact Us: MPC Offices

OUR

PRO

GRA

MM

ESM

PCA

BOUT

MPC

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About MPC

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MPC was established over 40 years ago and has subsequently been a training provider in the field of management system and advisory services to public and private sectors. Ever since, the focus of MPC has expanded as a provider of research services and systems development services in the early 1990s. In 1995, MPC started to focus on the productivity and the uplifting of industrial efficiency and later in 2000, benchmarking and sharing best practices.Currently, the main focus of MPC is to become the driver of productivity growth and high impact innovations. The shift and development towards this focus is aligned with the industrial needs which have changed in line with the economy, social, and information technology development. In the 10th Malaysia Plan, the Malaysia Productivity Corporation (MPC) is mandated to review those regulations affecting the conduct of business in Malaysia with the view to modernize business regulations.

This is crucial in order for the country to move towards its aspiration of becoming a high income nation. Towards this, MPC has embarked on review of existing business regulations with the focus on the 12 National Key Economic Areas (NKEA) which have been identified as having high growth potential.

MPC has been revamped since October 2010 towards achieving a quantum leap in productivity and efficiency through high impact productivity and innovation drivers as further growth must come from higher TFP.

Productivity continues to be the integral component in Malaysia’s quest to become a high income economy by 2020 - our national agenda.

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Vision Mission Objectives Vision ► The leading organisation in productivity enhancement for global competitiveness and innovation.

Mission

► To deliver high impact services towards achieving performance excellence through innovation for the betterment of life.

Objective

► Providing value-added information on productivity, quality, competitiveness and best practices through research activities and databases.► Developing human capital and organisational excellence for building a knowledge-based society through training, systems development and best practices.► Nurturing innovative and creative culture for productivity and competitiveness through partnership programmes. ► Conducting review on regulation and promotion Good Regulatory Practice to create a more competitive business environment.

VISION

OBJECTIVE

MISSION

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Towards a Quantum Leap Impact onProductivity, Quality, Competitive & Innovation (PQCI)

Competitiveness& Innovation

Benchmarking &Best Practices

Productivity & EnhancementEfficiency

Research & SystemDevelopment

High Impact Productivity &Innovation Drivers

Gamer Changer :Unlocking ThePotential ofProductivity

ManagementTraining & AdvisoryServices

20102015 2016 - 20202005

20102000199519901960

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Towards a Quantum Leap Impact onProductivity, Quality, Competitive & Innovation (PQCI)

Competitiveness& Innovation

Benchmarking &Best Practices

Productivity & EnhancementEfficiency

Research & SystemDevelopment

High Impact Productivity &Innovation Drivers

Gamer Changer :Unlocking ThePotential ofProductivity

ManagementTraining & AdvisoryServices

20102015 2016 - 20202005

20102000199519901960

Strategic Priorities

SRSR Monitor, review, assess and provide recommendations for policy, regulatory changes on existing and new regulations to enhance national productivity and innovation.

SMART REGULATION

EIEI Improve innovation at companies by creating and implementing ecosystems to address the entire innovation value chain.

ENTERPRISE INNOVATION

BEBE Measure and certify companies and showcase role models to spur competition and set best practices for others to emulate.

BUSINESS EXCELLENCE

KMKM Create knowledge base with productivity and industry reports and provide fact based on productivity and innovation.

KNOWLEDGE BASED MANAGEMENT

GCGC Develop global and national macroeconomic knowledge base on Malaysia’s competitiveness.

GLOBAL COMPETITIVENESS

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ModernisingBusiness Regulation

(SR)

Undertake relevant productivityresearch impact of regulations

on the growth of local companies

Undertake a cost-benefitanalysis of new policies and

regulations to assessthe impact on the economy

Provide international bestpractices on regulatory

review

Comprehensive review of existing regulations to remove unnecessary

rules and compliance costs

Make recommendations tothe cabinet on policy and

regulatory changes that willenhance productivity and

competitiveness

Overseeing theimplementation

SMART REGULATION

SMARTREGULATION

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Culture Development

Culture Development

Culture Development

Culture Development

Innovation MindsetInculcate innovation and creativity in organizationIncrease the awareness on the importance of creativity andinnovation in organizationIntroduce new innovation paradigm through organizational values and behaviourEnhance the leadership system andorganisational direction

ConnectivityInculcate sharing culture among enterprisesShare best practicesBenchmark excellent enterprise performanceDevelop strategies for external relationships and alliancesEnhance management of external relationships, alliance and networks

CapabilityNurture the mindset of employees in improving the organisational innovation capabilityIncrease the enterprise innovation capability through strategic planning and innovationFacilitate the deployment of competencyplans effectivelyProvide productivity tool and techniquesin facilitating process improvement

CapacityImprove the capacity of the enterprise towards higher efficiency in the following aspects :

Rate of innovation in organisational strategyResources for innovationKnowledge for information managementCommunicationPhysical environment

ENTERPRISE INNOVATION

(EI)

Outshine Performancethrough Innovation

Enterprise Innovation

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Culture Development

Culture Development

Culture Development

Culture Development

Innovation MindsetInculcate innovation and creativity in organizationIncrease the awareness on the importance of creativity andinnovation in organizationIntroduce new innovation paradigm through organizational values and behaviourEnhance the leadership system andorganisational direction

ConnectivityInculcate sharing culture among enterprisesShare best practicesBenchmark excellent enterprise performanceDevelop strategies for external relationships and alliancesEnhance management of external relationships, alliance and networks

CapabilityNurture the mindset of employees in improving the organisational innovation capabilityIncrease the enterprise innovation capability through strategic planning and innovationFacilitate the deployment of competencyplans effectivelyProvide productivity tool and techniquesin facilitating process improvement

CapacityImprove the capacity of the enterprise towards higher efficiency in the following aspects :

Rate of innovation in organisational strategyResources for innovationKnowledge for information managementCommunicationPhysical environment

ENTERPRISE INNOVATION

(EI)

Outshine Performancethrough Innovation

Enterprise Innovation

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Enterprise Innovation Intervention Programmes Roadmap

Phase 1 Innovation

Mindset

Phase 2 Capacity & Capability Building

Phase 3 Connectivity

Exit Assessment

To increase enterprise innovation capability

To improve

To nurture improvement mindset

and the enterprise employees

To inculcate sharing culture among

enterprise

To share best practices

To benchmark excellent enterprise

performance

Participate in Malaysia Productivity and Innovation Class,

Industry Excellence Award

To introduce a new innovation paradigm.

To increase the awareness about the importance

of creativity and innovation organisation.

EXIT

Culture Development

Research and Survey

Innovation Supporting Publications

Innovation Mindset

Business Diagnostic

Proccess Innovation

Marketing Innovation

Organisation Innovation

New Intervention

Business Diagnostic

Sharing & Best

Practices

Policy Review

Case Study & Models

Business Excellence

Assessment

Entry Point

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Lean Management

WHAT IS LEAN?

elimination of non-value added activities (waste) to the customers in any process.

WHY LEAN?

investment in the implementation of Lean Management has successfully proven to increase

from the implementation of Lean Management are as below :

Coordinates employees’ needs with the responsibility towards the company.

Improvises communication between the managers and employees; employees’ motivation helps to create greater commitment.

ImprovesReduces waste in the process of work from beginning to end.

Helps

Makes the company more competitive.

Improves the management of the organisation.

Lessens the planning time and focuses on the implementation.

Fosters Kaizen culture and innovation into an organisation.

CUSTOMER

AREA BENEFITS

EMPLOYEE

COMPANY

COST

Actionsvarious needs and requirements of customers.

Improves the quality of productions and services, thereby increasing customers’ satisfaction.

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• Adopting, adapting and innovating Business Excellence products and materials

• Developing and innovating Quality Environment (QE) Standards

• Engagement for the development of Practitioners, Assessors and Consultants

People & ProductInnovation

• Intervention programmes in the forms of training and consultancy

• Audit based on QE Standards

• Assessment based on Business Excellence Framework

OrganisationalTransformation

• Prime Minister Industrial Excellence Award

• Industry Excellence Award

• 5S Certification

• Certification for Practitioners, Assessors and Consultants

Awards &Recognitions

BUSINESSEXCELLENCE

(BE)

Sustaining Productivity Growth throughBusiness Excellence

Business Excellence

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KNOWLEDGEACCESSIBILITY

KNOWLEDGETRANSFORMATION

KNOWLEDGEMANAGEMENT

(KM)

Knowledge Sharing is Power

Facilitate knowledge transfer anddisseminate using interactive

systems and applications

Archive both tacit and explicitknowledge, data and informationon productivity, competitiveness

and innovation

Develop instruments andindicators to facilitatecompanies to improve

productivity

Create employee productivityframework to measure andreward employees based

on performance

‘Upkeep’ the institutionalmemory and referral centre

for information

Provide benchmarks for higherperformance and best practices

case experiences to expeditelearning

Establish Malaysia IndustryProductivity Database:

Productivity indicators forindustries to benchmark and

as input to policy maker.

Establish Customer SatisfactionIndex (CSI) to promote a culture

of service excellence

Driving productivity throughinformation technology and

multimedia support

Research to identify issues andrecommendeation to improve andenhance employees, companies

and industries productivityperformance

Knowledge Management

GLOBALCOMPETITIVENESS

(GC)

COMPETITIVENESS MONITORING

STRATEGIC NETWORKING &ENGAGEMENT

MANAGING PERCEPTION

STATE COMPETITIVENESSSTUDY

Collaborate to Compete

Provide benchmarks and best practicesat state and regional levels

Develop state and regionalcompetitiveness profiling

Engagement with state level stakeholdersto enhance competitiveness

Establish International and local collaborationwith competitiveness champions

Data acquisition and verification with partnerinstitutes

Develop national competitiveness linkages

Facilitate dialogues to addresscompetitiveness issues

Strengthen Public-Private collaborationin areas of Trade & Investment, Productivityand Efficiency, Education, Health &Environment and Technology & Innovation

Establish Taskforces and working groupsto enhance competitiveness

Develop Strategies and Action Plans

Dissemination of competitivenessinformation through printed electronicpublications

Organise Round Table Discussions(RTD), media engagements,conferences, seminars and workshops

Global Competitiveness

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GLOBALCOMPETITIVENESS

(GC)

COMPETITIVENESS MONITORING

STRATEGIC NETWORKING &ENGAGEMENT

MANAGING PERCEPTION

STATE COMPETITIVENESSSTUDY

Collaborate to Compete

Provide benchmarks and best practicesat state and regional levels

Develop state and regionalcompetitiveness profiling

Engagement with state level stakeholdersto enhance competitiveness

Establish International and local collaborationwith competitiveness champions

Data acquisition and verification with partnerinstitutes

Develop national competitiveness linkages

Facilitate dialogues to addresscompetitiveness issues

Strengthen Public-Private collaborationin areas of Trade & Investment, Productivityand Efficiency, Education, Health &Environment and Technology & Innovation

Establish Taskforces and working groupsto enhance competitiveness

Develop Strategies and Action Plans

Dissemination of competitivenessinformation through printed electronicpublications

Organise Round Table Discussions(RTD), media engagements,conferences, seminars and workshops

Global Competitiveness

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M-PRODUCTIVITYM-PRODUCTIVITYM O B I L E A P P SM O B I L E A P P S

OUR SOCIAL NETWORK

SCAN QR & BARCODE

M-Productivity App

Allow client to receive latest news & informationfrom Malaysia Productivity Corporation (MPC)

V I S I T W W W. M P C . G O V. M Y F O R M O R E D E TA I L S

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Programme Schedule

“The reward for work well done is the opportunity to do more.”

(Jonas Salk)

Prog

ram

me

Sche

dule

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January

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

101 Amalan Persekitaran Berkualiti 5S

12 -13 Jan Kuching 1060 848

Jerry Shahrizal Abd Aziz

February

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

202 Innovative and Creative Circle (ICC) for Facilitator

16 - 17 Feb

Petaling Jaya 1060 848 Mohamad

Nor Bolhi

102 Audit Dalaman Amalan Persekitaran Berkualiti 5S

16 - 17 Feb Kuching 1060 848 Anis Marina

Abd Wahab

202 Innovative and Creative Circle (ICC) for Facilitator

23 - 24 Feb

Kota Kinabalu 1060 848 Edward

Binty

509 Competitiveness Champion Programme Workshop

Feb - Apr

P. Pinang, Johor, Petaling Jaya, Kelantan, Terengganu, Sabah & Sarawak, Cyberjaya, Kuantan, Melaka, Perak

Free N/A

Mohammad Khairul Hakimin Zainoor/ Shahidah Samsudin

March

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

401Measuring Organisational Performance Through i-COMPASS

1 - 2 Mar

Pulau Pinang 1060 848

Mohd. Khairil Anuar Amir Hamzah

104Quality Environment Management System (QEMS): 5S Implementation

1 - 2 Mar

Kota Kinabalu 1060 848

Darul Adizul Ishak

103

Quality Environment Management System (QEMS): Internal Audit for 5S

15 - 16 Mar

Pulau Pinang 1060 848

Kasturi Devi A/P Appanna

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Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

101 Amalan Persekitaran Berkualiti 5S

15 - 16 Mar

Petaling Jaya 1060 848

Al Hisyam Abdul Halim

201Innovative and Creative Circle (ICC) : Implementation Guide

21 – 23 Mar

Johor Bahru 1060 848 Megat amirul

Saifulnizam

201Innovative Creative Circle (ICC): Implementation Guide

22 - 23 Mar Kuching 1060 848

Waila Mohd. Nasir

507Mini Convention on Team Excellence: Northern Region

24 Mar Pulau Pinang

P: 212.00O: 243.80 NA

Nursyahida Muhamad Aszahari

301 Lean Management : Value Stream Mapping (VSM)

23 - 24 Mar

Petaling Jaya 1060 848 Norhasimah

Ibrahim

104Quality Environment Management System (QEMS): 5S Implementation

28 - 29 Mar

Johor Bahru 1060 848

Muhammad Hafiz Sabarudin

507 Mini Convention on Team Excellence: MPC HQ 30 Mar Petaling

JayaP: 212.00O: 243.80 NA Safniwati

Jasri

April

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

507Mini Convention on Team Excellence: Southern Region

5 Apr Johor Bahru

P: 212.00O: 243.80 NA Megat

Amirul

301 Lean Management: Value Stream Mapping (VSM) 5 - 6 Apr Pulau

Pinang 1060 848 Josffa Ismail

202 Innovative and Creative Circle (ICC) for Facilitator

12 – 13 Apr Melaka 1060 848 Zul Ezwan

Muhamad

504 Lean Creanova Apr TBC TBC NA Safniwati Jasri

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Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

507 Mini Convention on Team Excellence: Sarawak Region 6 Apr Kuching P: 212.00

O: 243.80 NAJerry Shahnizal Ab Aziz

303 Lean Management : Tools & Technique

12 - 13 Apr

Petaling Jaya 1060 848 Mohd Afiq

Ramli

507 Mini Convention on Team Excellence: Sabah Region 13 - Apr Kota

Kinabalu P: 212.00O: 243.80 NA Ingrid Ng

Edy

301 Lean Management:Value Stream Mapping (VSM)

18 - 19 Apr

Johor Bahru 1060 848 Mazuan

Salih

305 Process Efficiency Through Lean Management

19 - 20 Apr Kuching 1060 848

Jerry Shahrizal Abd Aziz

507Mini Convention on Team Excellence: East Coast Region

20 - Apr Kuantan P: 212.00O: 243.80 NA

Mohd Hilmi Mohd IdrisNazeri Ariffin Madon

205 Kem Team Excellence untuk Kecemerlangan Organisasi

26 - 28 Apr

Petaling Jaya 1590 1272

Al-HisyamAbdul Halim

206 TRIZ Level 1 for Practitioners

27 - 28 Apr

Pulau Pinang 1060 848

Kasturi Devi A/P Appanna

204Innovative and Creative Circle (ICC) :Judging Presentation Effectively

27 - 28 Apr

Johor Bahru 1060 848 Nazilah

Ahmad

May

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

103

Quality Environment Management System (QEMS): Internal Audit for 5S

9 - 10 May Melaka 1060 848

Megat Amirul Saifulnizam

307Improving Organisational Perfomance Through Material Cost Saving (MCS)

10 - 11 May

Petaling Jaya 1060 848

Mariatul Af-Ida Hassan Suffian Ahmad

203 ICC Untuk Pelaksana 10 - 11 May

Kota Kinabalu 1060 848 Edward

Binty

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Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

205 Kem Team Excellence untuk Kecemerlangan Organisasi

15 - 17 May Cherating 1590 1272

En. Nazeri Arifin Madon

102 Audit Dalaman Amalan Persekitaran Berkualiti 5S

16 - 17 May

Kuala Terengganu 1060 848

Mohd. Hosni Mamat @ Ariffin

501 International Team Excellence Award (ITEA)

4 - 6 May

Milwaukee, Wisconsin,USA

USD895 NA

Rusdi Muda/Safniwati Jasri

103

Quality Environment Management System (QEMS) : Internal Audit for 5S

17 - 18 May

Kota Bharu 1060 848

Kartin Haslinda Che Mat

203 ICC Untuk Pelaksana 24 - 25 May

Petaling Jaya 1060 848

Mohd Faizol Abdul Rahman

June

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

205 Kem Team Excellence untuk Kecemerlangan Organisasi 1 - 3 Jun Pulau

Pinang 1590 1272 Adlina Snawi

203 ICC Untuk Pelaksana 6 - 7 Jun Kuala Terengganu 1060 848

Mohd. Hosni Mamat @ Ariffin

July

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

105Quality Environment Management System (QEMS) Specialist

26 - 27 Jul

Pulau Pinang 1060 848 Adlina

Snawi

304Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses

26 - 27 Jul

Kota Kinabalu 1060 848

Darul Adizul Ishak

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August

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

302 Pengenalan Kepada Pengurusan Lean 1- 2 Aug Kota

Bharu 1060 848Kartin Haslinda Che Mat

508Regional Convention on Team Excellence: Northern Region

3 – 4 Aug Langkawi P: 243.80

O: 265.00 NA

Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah

302 Pengenalan Kepada Pengurusan Lean 8 - 9 Aug Kuala

Terengganu 1060 848Muhasli-zawati Mohd Bakri

304Lean Management : Amalan Kaizen Untuk Meningkat Kecekapan Proses

16 - 17 Aug

Petaling Jaya 1060 848 Sabri

Hassan

508 Regional Convention on Team Excellence: MPC HQ

9 – 10 Aug

Petaling Jaya

P: 243.80O: 265.00 NA

Nur Syahrina Muhamad Nor

508Regional Convention on Team Excellence: Southern Region

15 – 16 August

Johor Bahru

P: 243.80O: 265.00 NA

ZulEzwanNazilah

508Regional Convention on Team Excellence: Sarawak Region

17 - 18 Aug Kuching P: 243.80

O: 265.00 NA WailaJerry

508Regional Convention on Team Excellence: Sabah Region

17 - 18 Aug

Kota Kinabalu

P: 243.80O: 265.00 NA

Darul Adizul Ishak

402

Kursus Peningkatan Produktiviti Organisasi melalui Productivity-Linked Wages System (PLWS)

23 - 24 Aug

Pulau Pinang 1060 848

Mohd. Khairil Anuar Amir Hamzah

508Regional Convention on Team Excellence: East Coast Region

23 - 24 Aug Kelantan P: 243.80

O: 265.00 NAHazwani Nadiah Ismail

502International Convention on Quality Control Circle (ICQCC)

23 – 26 Aug Thailand TBC NA Safniwati

Jasri

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September

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

308 Pengurusan Fail Dan Rekod Yang Tidak Aktif

6 - 7 Sept Kuching 1060 848

Waila Mohd. Nasir

503The International Exposition of Team Excellence (IETEX)

Sept Singapura TBC NA Nur Syahrina Jayaletchumi

304Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses

5 – 6 Sept Melaka 1060 848 Mazuan

Salih

306Lean Management : Total Productive Maintenance (TPM)

27 - 28 Sept

Kota Kinabalu 1060 848 Ingrid Ng

Edy

October

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

307Improving Organisational Performance Through Material Cost Saving (MCS)

11 - 12 Oct

Johor Bahru 1060 848 Nazilah

Ahmad

103Quality Environment Management System (QEMS) 5S Internal Audit

11 - 12 Oct

Kota Kinabalu 1060 848

Darul Adizul Ishak

306Lean Management : Total Productive Maintenance (TPM)

18 - 19 Oct

Petaling Jaya 1060 848

Mohd Azhar Zainuddin

307Improving Organisational Perfomance Through Material Cost Saving (MCS)

19 - 20 Oct Kuching 1060 848

Waila Mohd. Nasir

506

APIC 2016: 1.National Team Excellence Convention on Innovative & Creative Circle (ICC) 2.National Quality Team Excellence Convention on Quality Environment (QE/5S)

25 - 27 Oct Malaysia P: 500

O: 550 NA Safniwati Jasri

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November

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

307Improving Organisational Perfomance Through Material Cost Saving (MCS)

15 - 16 Nov

Kota Kinabalu 1060 848 Edward

Binty

304Lean Management: Amalan Kaizen Untuk Meningkatkan Kecekapan Proses

17 - 18 Nov Kuantan 1060 848 Mohd Hilmi

Idris

505 22nd Asian Asian Pacific on Quality Conference (APQC)

20 – 23 Nov TBC TBC NA Vimala R

Muniandy

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Programme Code : 100Quality Environment Management System

“You cannot mandate productivity, you must provide the tools to let

people become their best”.

(Steve Jobs)

Qua

lity

Envi

ronm

ent

Man

agem

ent S

yste

m

100

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100 : Quality Environment Management System

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

101 Amalan Persekitaran Berkualiti 5S

12 - 13 Jan Kuching 1060 848

Jerry Shahrizal Abd Aziz

15 - 16 Mar

Petaling Jaya 1060 848

Al Hisyam Abdul Halim

102 Audit Dalaman Amalan Persekitaran Berkualiti 5S

16 - 17 Feb Kuching 1060 848

Anis Marina Abd Wahab

16 - 17 May

Kuala Terengganu 1060 848

Mohd. Hosni Mamat @ Ariffin

103Quality Environment Management System (QEMS): Internal Audit for 5S

15 - 16 Mar

Pulau Pinang 1060 848

Kasturi Devi A/P Appanna

9 - 10 May Melaka 1060 848

Megat Amirul Saifulnizam

17 - 18 May

Kota Bharu 1060 848

Kartin Haslinda Che Mat

11 - 12 Oct

Kota Kinabalu 1060 848

Darul Adizul Ishak

104Quality Environment Management System (QEMS): 5S Implementation

1 - 2 Mar

Kota Kinabalu 1060 848

Darul Adizul Ishak

28 - 29 Mar

Johor Bahru 1060 848

Muhammad Hafiz Sabarudin

105Quality Environment Management System (QEMS) Specialist

26-27 Jul Pulau Pinang 1060 848 Adlina

Snawi

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AMALAN PERSEKITARAN BERKUALITI 5S

Amalan Persekitaran Berkualiti (5S) adalah satu konsep untuk mewujudkan persekitaran berkualiti secara sistematik dan praktikal. Melalui amalan ini tempat kerja menjadi lebih teratur dan selesa sepanjang masa. Oleh itu, kerja akan menjadi lebih produktif, cekap, serta menjimatkan kos. Amalan Persekitaran Berkualiti (5S) dapat melatih pekerja agar lebih bertanggungjawab dan berbudaya kualiti bagi menghasilkan tahap kecekapan proses yang tinggi ke arah meningkatkan produktiviti dan kualiti organisasi. Amalan Persekitaran Berkualiti (5S) dapat menjadikan tempat kerja lebih efiesen dan produktif ke arah kecemerlangan organisasi.

Di akhir program ini, para peserta akan dapat: • Memahami kepentingan dan konsep Amalan Persekitaran Berkualiti (5S).• Mengetahui faedah Amalan Persekitaran Berkualiti (5S) ke arah peningkatan produktiviti

dan kualiti• Memahami kaedah melaksanakan Amalan Persekitaran Berkualiti (5S) secara berkesan dan

hubungkait dengan Petunjuk Prestasi Utama (KPI).• Memahami tentang persediaan untuk persijilan Amalan Persekitaran Berkualiti (5S)

• Pengurusan atasan • Pengurus / Eksekutif • Penyelia • Operater

• Keberkesanan Amalan Persekitaran Berkualiti (5S)

• Aktiviti Amalan Persekitaran Berkualiti (5S)• Kaizen dan inovasi dalam Amalan

Persekitaran Berkualiti (5S)• Memahami falsafah dan kekuatan Amalan

Persekitaran Berkualiti (5S)• Lokasi Amalan Persekitaran Berkualiti (5S) ►Contoh terbaik• Perkongsian Pengalaman dengan Organisasi

• Langkah-langkah Pelaksanaan Amalan Persekitaran Berkualiti (5S) secara sistematik

• Pengukuran KPI dalam Amalan Persekitaran Berkualiti (5S)

• Strategi pengekalan Amalan Persekitaran Berkualiti (5S)

• Persiapan untuk persijilan

RA

SIO

NA

LP

ES

ER

TA

OB

JEK

TIF

KA

ND

UN

GA

N

101

Hari 1 Hari 2

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AUDIT DALAMAN AMALAN PERSEKITARAN BERKUALITI 5S

Aktiviti Amalan Persekitaran Berkualiti (5S) memerlukan beberapa langkah praktikal untuk memastikan amalannya menjadi budaya kerja. Di samping aktiviti promosi dan latihan aktiviti audit dalaman adalah penting untuk mengukur tahap pencapaian amalan ini sepanjang masa. Tindakan pembetulan atau penambahbaikan boleh diambil selepas audit dalaman ini dijalankan. Kaedah ini merupakan satu proses agar sistem ini menjadi amalan berterusan di kalangan pekerja – pekerja sesebuah syarikat itu.

Di akhir program ini, para peserta akan dapat:• Memahami kepentingan audit dalaman Sistem Amalan Persekitaran Berkualiti (5S).• Memperolehi pendedahan yang tepat tentang kaedah menjalankan aktiviti audit dalaman.• Mengetahui aspek audit seperti dokumentasi dan praktikal Amalan Persekitaran Berkualiti

(5S).• Mempunyai keyakinan menjadi juruaudit dalaman.

• Pengurusan atasan • Pengurus / Eksekutif • Penyelia • Operater

• Asas audit Amalan Persekitaran Berkualiti (5S)

• Kriteria untuk pemarkahan audit • Aspek penilaian, kriteria penilaian • Pengukuran KPI dalaman Amalan

Persekitaran Berkualiti (5S)• Pelan aktiviti audit amalan persekitaran

berkualiti (5S) dan kaedah penilaian • Latihan audit dalaman (perkongsian

pengalaman dengan organisasi contoh)

• Pembentangan kumpulan dan mengurus keputusan audit

• Skim insentif dan merekod aktiviti penambahbaikan

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QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS) :

5S INTERNAL AUDIT

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In sustaining Quality Environment Practice as work culture, an organisation requires practical initiation to move its employees. In addition to promotion and training, audit activity is vital in measuring Quality Environment Practice progress at all times. Correction and improvement can be done after internal audit has been executed. This method will assist Quality Environment Practice to be implemented at all times.

At the end of the programme, participants should be able to:• Understand the importance of Quality Environment internal audit• Be exposed to the method of conducting internal audit• Gain knowledge on important aspects of Quality Environment documentation and practices• Plan proper reward and recognition• Instill confidence as an auditor

• Quality Environment Practice Facilitator• Internal Auditor• Supervisor

• Quality Environment Practice basic audit

• Quality Environment Practice auditing criteria

• Evaluation aspects• Quality Environment Practice audit

activity plan• Evaluation method• Management of audit result• Recognition/ encouragement schemeQuality Environment Practice

improvement records

• Quality Environment improvement impact indicators

• Kaizen suggestions• Quality Environment excellent group• Workplace practical audit• Quality Environment Practice and audit

documentation

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Day 1 Day 2

QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS): 5S IMPLEMENTATION

104

Quality Environment (QE) practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. If all workers treat Quality Environment (QE) practice as a daily activity, work definitely become faster and easier. A major attraction of 5S is that it does not require capital investment. The heart of the concept is the belief that positive change occurs through investing in people “with every pair of hands comes a free brain”. Therefore, implementation, though not cost-free, can be a minimal cost investment. This makes Quality Environment (QE) practice accessible and achievable for all types of organisations. Through the implementation and practices of Quality Environment (QE) practice everyone is able to contribute towards increasing company’s productivity and quality. A successful Quality Environment (QE) practice, programme will contribute to a change in culture, processes and work practice.

At the end of the programme, participants should be able to:Understand the importance of Quality Environment (QE) practice conceptDevelop teamwork spirit among workers in order to achieve company’s goalsUnderstand the ideas to implement Quality Environment (QE) practice at workplace

Who should attend this course?• Manager• Executive• Supervisor

• The importance of productivity and quality

• Understanding the Concept of Quality Environment (QE) practice

• Benefits of Quality Environment (QE) practice

• Quality Environment (QE)practice Excellence Location (Slides)

• Key to Quality Environment (QE) practice for successful improvement

• Step by Step Implementation of Quality Environment (QE) Practice Programme

• Step 1 & 2 -

• Step 3 & 4 -• Step 5 -• Step 6 -

• Recognition and Appreciation• Maintaining / Sustaining Quality

Environment (QE) practice

Preparation and Official Announcement

Big Cleaning and Initial Seiri

Daily Seiri, Seiton and Seiso

Periodic Quality Environment (QE) practice Audit

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QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS) SPECIALIST

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This programme is a result of discussions with Department Standards of Malaysia (DSM) in preparing competent personnel that have interest to become auditors or trainers on Quality Environment Management System (QEMS). Currently, the QEMS Standard developed by MPC will be the only standard for the practitioners to comply withTechnical Working Group organized by DSM. Those personnel who has gone through this programme may qualify to attend this 40-hours training programme as an assessor.

At the end of the programme, participants should be able to:• Become a pool of local experts in delivering training and system development

on QE• Understand the significance of QEMS as a standard and its implication to businesses• Become certified trainers and consultants in compliance with Accreditation Certification

Body (ACB) – Work Environment Management System

• Auditors• Consultants & MPC’s registered consultants• Managers / Executives / those who are involved in QEMS

• Introduction to Quality Environment Management System Requirement (QEMS): New Standard Application

• Elements & Requirements of QEMS Requirement

• Planning & Implementation• Benefit of Implementing QEMS

• Interpretation on QEMS Requirement Clause

• Work Environment as per Standards Requirement

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SERVICES DIRECTORY 2016

OUTSHINE PERFORMANCE THROUGH INNOVATIONCAPACITY BUILDING

Page 35: Enterprise Innovation

Programme Code: 200Innovative & Creative Circle (ICC)

“Work gives you meaning and purpose and life is empty without it.”

(Stephen Hawking)

Inno

vati

ve &

Cr

eati

ve C

ircl

e (I

CC)

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SERVICES DIRECTORY 2016

200 : Innovative & Creative Circle (ICC)

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

201Innovative and Creative Circle (ICC) : Implementation Guide

21 – 23 Mar

Johor Bahru 1060 848

Megat amirul Saifulnizam

22–23 Mar Kuching 1060 848

Waila Mohd. Nasir

202 Innovative and Creative Circle (ICC) for Facilitator

16-17 Feb

Petaling Jaya 1060 848 Mohamad

Nor Bolhi

23-24 Feb

Kota Kinabalu 1060 848 Edward

Binty

12 – 13 Apr Melaka 1060 848 Zul Ezwan

Muhamad

203 ICC Untuk Pelaksana

10-11 May

Kota Kinabalu 1060 848 Edward

Binty

24-25 May

Petaling Jaya 1060 848

Mohd Faizol Abdul Rahman

6-7 Jun Kuala Terengganu 1060 848

Mohd. Hosni Mamat @ Ariffin

204Innovative and Creative Circle (ICC) :Judging Presentation Effectively

27-28 Apr

Johor Bahru 1060 848 Nazilah

Ahmad

205 Kem Team Excellence untuk Kecemerlangan Organisasi

26-28 Apr

Petaling Jaya 1590 1272

En. Al - Hisyam Abdul Halim

15-17 May Cherating 1590 1272

En. Nazeri Arifin Madon

1-3 Jun Pulau Pinang 1590 1272 Adlina

Snawi

206 TRIZ Level 1 for Practitioners

27-28 Apr

Pulau Pinang 1060 848

Kasturi Devi A/P Appanna

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INNOVATIVE AND CREATIVE CIRCLE (ICC) : IMPLEMENTATION GUIDE

This programme will provide guidance for group members and facilitators of the ICC. It helps then to motivate and provide their group members with concepts and ways to work on the project. It will also assist the facilitator to carry out the task as a mediator between management and the group to solve problems arise pertaining to ICC activities. This programme highlights the roles, knowledge and exposure that a facilitator should execute the ICC activities.

At the end of this programme, participants should be able to :• Understand the basic concept, operation and philosophy of ICC• To apply the concept in solving quality related problem creatively

• Manager • Executive• Supervisor

• Understand the basic concept, operation and philosophy of ICC

• To apply the concept in solving quality related problem creatively

• Introduction to 7 QC Tools: ►Check sheet ► Cause and effect diagram ►Pareto diagram ►Graphs and charts• Group Discussion and Exercise ►Scatter diagram ►Histogram ►Control Chart

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INNOVATIVE AND CREATIVE CIRCLE (ICC) FOR FACILITATOR

The roles of ICC facilitator are to facilitate, motivate and provide group members with the concepts and implementation of ICC project. The facilitator also acts as a mediator between management and the group to solve any problems pertaining to ICC. This programme highlights the importance of roles, knowledge and exposure that a facilitator should acquire to execute the activities.

At the end of the programme, participants should be able to:• Understand the basic concept, operation and philosophy of ICC• Train, facilitate and guide ICC members in carrying out their projects• Determine the feasibility of ICC activities in their own organisation

• Manager • Executive• Supervisor

• ICC: Concept and philosophy ► Structure and operation of ICC ►Facilitators : Roles and responsibilities ►Group Leader : Roles and responsibilities ►Circle Member : Roles and responsibilities• Concept of problem solving ►PDCA Cycle

• Introduction to 7QC Tools: ►Check sheet ►Cause and Effect Diagram ►Pareto Diagram ►Graphs and Charts ►Scatter Diagram ►Histogram ►Control Chart• ICC Project: Format and Guidelines• ICC Project: Preparation• Presentation of ICC Project

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ICC UNTUK PELAKSANA

Dalam pasaran yang kompetitif masa kini, setiap pekerja perlu menghasilkan barangan dan perkhidmatan dengan lebih berkualiti. Salah satu kaedah yang efektif adalah melalui penglibatan di dalam aktiviti kumpulan ‘Innovative and Creative Circle’ (ICC). Aktiviti ini menyumbang ke arah usaha penambahbaikan berterusan.

Di akhir program ini, para peserta akan dapat:• Memahami konsep dan falsafah ICC• Memahami teknik penyelesaian masalah• Mengaplikasikan teknik dan alat-alat ICC

• Pengurus / Eksekutif• Penyelia• Operator

• Pengenalan konsep dan falsafah ICC• Struktur organisasi ICC ►Peranan dan tanggungjawab ahli kumpulan• Proses Penyelesaian Masalah ►Kitaran PDCA• Pengenalan Alat-Alat ICC ►Senarai Semak Gambarajah Sebab dan

Akibat

• Sambungan alat-alat ICC ►Gambarajah Pareto ►Carta• Perbincangan kumpulan dan latihan• Persembahan kumpulan

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INNOVATIVE AND CREATIVE CIRCLE (ICC) :JUDGING PRESENTATION EFFECTIVELY

Innovative and Creative Circle(ICC) activities applied various models and methodologies. Thus, many approaches were used during the circles’ presentation. To assess the presentation effectively and objectively, the assessor are required to possessed the skills to evaluate the presentation.

At the end of this programme, participants should be able to:• Understand the presentation flow• Familiarise with the ICC document• Differentiate the relationship between the activities and the weighted judging criteria• Evaluate the presentation effectively and objectively

• Manager• Executive• Supervisor• Operator

• Types of ICC presentation• The problem solving process

• Understanding the judging criteria• Judging ICC presentation- exercise

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KEM TEAM EXCELLENCE UNTUK KECEMERLANGAN ORGANISASI

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Nilai kerja berpasukan dalam meningkatkan produktiviti di tempat kerja tidak boleh dipandang remeh. Semangat pasukan yang positif dan kompetitif dapat menggalakkan kerjasama yang lebih erat dan meningkatkan kreativiti serta inovasi dalam produktiviti di tempat kerja.“Team Excellence” dapat menggalakkan dan mempergiatkan usaha kumpulan ICC & QE bagi meningkatkan produktiviti. Di samping itu, ia dapat mempromosikan amalan ICC & QE untuk dipraktikkan oleh organisasi-organisasi lain. “Team Excellence” ini juga dapat meningkatkan taraf sesebuah organisasi apabila sesebuah kumpulan ICC & QE itu cemerlang dalam persembahan dan menerima anugerah daripada kecemerlangan tersebut. Program ini juga dapat memantapkan persembahan projek “Team Excellence” untuk bertanding di Konvensyen “Team Excellence” di peringkat wilayah, kebangsaan dan ke peringkat antarabangsa.

Pada akhir program ini, para peserta akan dapat:• Menambahbaik projek ICC/QE (5S) yang sedang dan akan dijalankan. • Memberi pendedahan kepada teknik persembahan projek ICC/QE (5S).• Memberi pendedahan kepada berkenaan kriteria pemarkahan dan alat baru penyelesaian

masalah seperti “Lean Tools”.

• Semua organisasi yang terlibat di dalam menjalankan projek ICC/QE (5S).

• Pembukaan dan Pengenalan

• Pengenalan “Team Excellence”

• Kepentingan “Team Excellence”

• Faedah “Team Excellence”

• Kriteria Permarkahan• “Problem Solving Tools” dan

“Lean Tools and Techniques” melalui ICC serta QE

• Q-Hunt• Perbincangan Kumpulan

• Persembahan Kumpulan

• Penilaian Persembahan

• Rumusan

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TRIZ LEVEL 1 FOR PRACTITIONERS

Day 1 Day 2

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TRIZ is the Russian acronym for the “Theory of Inventive Problem Solving”. It is a systematic problem solving method based on logic and data, not intuition or spontaneous creativity of individuals or groups. Developed by Genrich Altshuller and his colleagues from 1946 through to 1985 in the former Union of Soviet Socialist Republic (USSR). It is based on the study of patterns of problems and solutions. TRIZ provides repeatability, predictability, and reliability due to its structure and algorithmic approach. It improves an individual’s or team’s ability to solve problems.

At the end of the programme, participants should be able to:• Identify problems and solutions repeated across industries & sciences - ‘40 Inventive

Principles for solving Problems’• Identify patterns of technical evolution repeated across industries & sciences - ‘Technology

Trends to evolve a technical system to the next generation’• Innovate using scientific effects outside the field from where the original problem was

found - ‘Scientific Effects can be used to solve problems in unique ways’

Who should attend this course?• Manager• Executive• Supervisor

• What is TRIZ & history?• Basic Concepts of TRIZ• Structured Problem Solving Process• Function Analysis• Cause & Effect Chain Analysis• Trimming• S-Curve & Trends of Engineering System

Evolution• Excercise - Apply learning to problems• Excercise - Report out/ Sharing• Summary/ Key Learning/ Wrap-up Day 1

• Recap Day 1 Learning• Contradictions, Engineering

Contradictions• Engineering Systems Parameters• Inventive Principles• Inventive Principles Exercises• Contradictions Matrix• Contradiction Matrix Exercise• Excercise - Actual Problem Solving• Certification Assessment• Summary & Wrap Up

Page 43: Enterprise Innovation

Programme Code: 300Lean Management

“I like things to happen; and if they don’t happen, I like to make them happen.”

(Winston Church Hill)

Lean

M

anag

emen

t30

0

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SERVICES DIRECTORY 2016

300 : Lean Management

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

301 Lean Management : Value Stream Mapping (VSM)

23-24 Mar

Petaling Jaya 1060 848 Norhasimah

Ibrahim

5-6 Apr Pulau Pinang 1060 848 Josffa

Ismail 18-19 Apr

Johor Bahru 1060 848 Mazuan

Salih

302 Pengenalan Kepada Pengurusan Lean

1-2 Aug Kota Bharu 1060 848

Kartin Haslinda Che Mat

8 -9 Aug Kuala Terengganu 1060 848 Muhaslizawati

Mohd Bakri

303 Lean Management : Tools & Technique

12-13 Apr

Petaling Jaya 1060 848 Sabri

Hasan

304 Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses

26-27 Jul Kota Kinabalu 1060 848

Darul Adizul Ishak

16-17 Aug

Petaling Jaya 1060 848

AndraSyafizal Mohamad

5 – 6 Sept Melaka 1060 848 Mazuan

Salih

17-18 Nov Kuantan 1060 848 Mohd Hilmi

Idris

305 Process Efficiency Through Lean Management

19-20 Apr Kuching 1060 848

Jerry Shahrizal Abd Aziz

306 Lean Management : Total Productive Maintenance (TPM)

27-28 Sept

Kota Kinabalu 1060 848 Ingrid Ng

Edy

18-19 Oct

Petaling Jaya 1060 848

Mohd Azhar Zainuddin

307 Improving Organisational Performance Through Material Cost Saving (MCS)

10-11 May

Petaling Jaya 1060 848 Mariatul

Al-Ida

11-12 Oct

Johor Bahru 1060 848 Nazilah

Ahmad

19-20 Oct Kuching 1060 848

Waila Mohd. Nasir

15-16 Nov

Kota Kinabalu 1060 848 Edward

Binty

309 Pengurusan Fail Dan Rekod Yang Tidak Aktif 6-7 Sept Kuching 1060 848

Waila Mohd. Nasir

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LEAN MANAGEMENT :VALUE STREAM MAPPING (VSM)

Value Stream Mapping technique is often associated with Lean programmes to identify opportunities for improvement in lead time, logistics, supply chain, service related industries, healthcare, software development, and product development. It is used to analyse the flow of materials and information currently required to bring a product or service to a customer. The technique originated in Toyota, where it is known as “Material and Information Flow Mapping”. Value Stream Mapping provides the basis for the analysis, comprehension and improvement of key business processes.

At the end of this workshop, the participants should be able to:• Understand the importance of focusing on the value stream• Understand the concept of organisational value and waste• Understand the importance of value stream mapping in improving business performance• Apply the recognised industry standard analysis technique associated with Value Stream mapping.• Know how to construct the ‘Current State Map’ and ‘Future State Map’• Identify opportunities and problem areas within existing business Value Streams

• Quality Manager• Process Improvement Manager• Improvement Teams

• Value stream mapping principles• Value stream mapping in relation to Lean

thinking and process improvement• The 8 steps of Value Stream Mapping• Value stream mapping techniques

• Identifying and eliminating non-value activities• Understanding the change

implications• Measuring business performance

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PENGENALAN KEPADA PENGURUSAN LEAN

Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui percambahan idea kreatif dari pekerja dan amalan secara berkesan. Aktiviti pengurusan lean adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya Amalan Kaizen di kalangan pekerja yang merupakan perkara asas pengurusan lean akan menyumbang kepada pembangunan dan kecemerlangan organisasi.

Pada akhir program ini, para peserta akan dapat: • Memahami fokus pengurusan lean untuk kecekapan proses dalam sistem pengeluaran atau

operasi• Memahami teknik lean untuk memaksimakan pengeluaran dan operasi pada kos yang rendah• Mengetahui kaedah pelaksanaan pengurusan lean di tempat kerja secara berkesan• Menghasilkan nilai tambah produk secara berterusan

• Pengurusan atasan • Eksekutif • Penyelia • Pengurusan kualiti

Model – Pengurusan Kualiti Menyeluruh Model pengurusan lean Kaizen - Proses penambahbaikan berterusan

Membasmi 7 elemen pembaziran Kaedah pengurusan lean – Value Stream

Mapping (VSM)

Aplikasi (VSM) Pengukuran lean Matrix lean Kepentingan dan faedah pengurusan

lean

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LEAN MANAGEMENT :TOOLS & TECHNIQUE

Lean tools and technique is used to identify opportunities for improvement of lean initiatives activities of organizational service and product development. It used various tools and technique to analyse the flow of materials and information currently required to bring a product or service to a customer. Tools such as Kanban, Poka Yoke, Standard Work, SMED, A3 report provides the basis for the analysis, comprehension and improvement of key business processes.

At the end of the programme, participants should be able to:• Understand the importance of focusing on the suitable tools and technique• Understand the concept of tools required in identify organisational value and waste• Understand the importance of lean tools and technique in improving business performance• Apply the recognised industry standard analysis technique associated improvement tools• Identify opportunities and problem areas within existing business.

Who should attend this course?• Lean Team• Process Improvement Manager• Improvement Teams• Quality Manager

Lean PrincipleIdentifying and eliminatingnon-value activitiesWaste Lean thinking and process improvementLean tools & Techniques

Lean toolsFunctional and ImpactsA3 Report

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LEAN MANAGEMENT: AMALAN KAIZEN UNTUK MENINGKATKAN KECEKAPAN PROSES

Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui percambahan idea kreatif dari pekerja dan amalan secara berkesan. Amalan Kaizen adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya Amalan Kaizen di kalangan pekerja akan menyumbang kepada pembangunan dan kecemerlangan organisasi

Di akhir program, perserta akan dapat:• Memahami fokus amalan Kaizen untuk kecekapan proses dalam sistem pengeluaran atau

operasi• Memahami teknik amalan Kaizen untuk memaksimakan pengeluaran dan operasi pada kos

yang rendah• Mengetahui kaedah pelaksanaan Kaizen di tempat kerja secara berkesan• Menghasilkan nilai tambah produk secara berterusan

Pengurusan atasan Eksekutif Penyelia

• Pengurusan kualiti• Model - Proses sistem pengeluaran dan

operasi• Kaizen - Proses penambahbaikan berterusan• Slaid - contoh Kaizen• Kaizen - membasmi 7 elemen pembaziran• Tayangan slaid - Kaizen

• Amalan Kaizen ►kaedah yang berkesan• Sesi perkongsian ►Amalan Persekitaran Berkualiti (QE)• Sesi perkongsian ►Total Productive Maintenance(TPM)• Sesi perkongsian ►Projek penambahbaikan Innovative and Creative Circle (ICC)• Penilaian dan pengekalan Kaizen• Perbincangan ►pelan tindakan Kaizen

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PROCESS EFFICIENCYTHROUGH LEAN MANAGEMENT

Lean management is an applied methodology and techniques that cause work tasks in a process to be performed with a minimum of non-value adding activities resulting in reduce waiting time, queuing time, administrative time, and delays. It also focuses on tracing waste and non-value added products. The lean philosophy emphasizes creating more value for customers with fewer resources through optimizing the flow of work. The outcome is a more organized where employees have access to tools they need and empowered to deliver delightful customer service. At the end, it can give an impact on cost savings due to efficient processes and workflows and leads to profitable business results. Lean provides services and deliver product with the optimal use of resources, including time, money, and people.

At the end of the programme, participants should be able to:• Understand the Lean concept and principle• Understand the importance of lean in improving business performance and process

efficiency• Understand the lean fundamentals and apply basic lean analysis and business processes.

Who should attend this course?• Manager• Executives• Supervisor

Theory of Lean PrincipleBest practices of leanChallenges in implementing leanLean application in various industries

Lean application toolsDiscussion, Video presentationRequirement of lean metricsMeasurement activities in lean

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LEAN MANAGEMENT :TOTAL PRODUCTIVE MAINTENANCE (TPM)

Machinery is a common element in any manufacturing set-up and it is perhaps the veryheartbeat of the operation. Hence, machine breakdown is unacceptable. Proactivemachine maintenance activity such as Preventive Maintenance can help preventunplanned machine breakdown. Preventive Maintenance is one of the four maintenance activities in the implementation of Total Productive Maintenance (TPM) which also comprise of Productive Maintenance, Corrective Maintenance and Maintenance Prevention. TPM is not at all like maintenance activities that repairs machine breakdowns, however it is a proactive approach that essentially aims to prevent unexpected stoppages in the process due to machine unavailability known as downtime.

At the end of this two days course, the participants should be able to:• Describe the importance and benefits of TPM to productivity, quality and business performance.• Identify the TPM principles and the prudent TPM implementation strategy

• Top Management• Executive• Supervisor

• TPM Fundamental & Principles• The Concept of Constraint• The Benefits of Machine Maintenance• Understanding 6 Big and 16 Minor Loses

• 5 Steps TPM Implementation ►Restore Equipment to “New”

Condition ►Identify the Complete Maintenance

Plan (Preventive Maintenance Planning)

►Implement Maintenance Plan with Precision (Preventive Maintenance Execution)

►Prevent Recurring Machine Failure (Preventive

Maintenance Review) ►Improve Machine Productivity

Day 1 Day 2

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IMPROVING ORGANISATIONAL PERFORMANCE THROUGH MATERIAL COST

SAVING (MCS)

Material Cost Saving (MCS), developed in Germany in the late 1990s and adopted widely in Japan, focuses on tracing waste, emission and non-value added products. It helps to boost an organisation’s economic and environmental performance. It is one of the major tools of Environmental Management Accounting (EMA). EMA is a set of procedures used within business organisations for linking environmental considerations with economics objectives. Today, organisations cannot ignore the environmental aspects of their activities. Consequently, they seek management tools to link concern for the environment with economic considerations.MCS is a management tool that promotes efficient use of materials more effectively and contributing to reduction in waste, emission, and non-value added products. MCS increases the transparency of material flow, which is the key to successful problem-solving and improvement. By solving problems, organisations can improve their productivity and reduce cost at the same time. This is in line with the Green Productivity (GP) concept which is being implemented in organisations and factories.

At the end of the programme, participants should be able to: • Understand the concept of Material Cost Saving (MCS) in Green Productivity (GP)• Acquire knowledge on how to apply the MCS approach in their workplace • Learn more on methods to reduce both environmental impact and costs based on the MCS

Concept

• Chief Executive Officer • Director • General Manager • Environment Health & Safety • Finance & Operation • Sales or QA Manager • Production or QA Engineer

• A Quick Introduction on Green Productivity (GP)

• Overview of Material Cost Saving (MCS) • 7 Steps in Implementing MCS

• Case Studies on MCS Application • Overview of ISO 14051 • Green

307

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PENGURUSAN FAIL DAN REKODYANG TIDAK AKTIF

Banyak rekod wujud dalam pelaksanaan tugas harian; selepas satu-satu tugas selesai sebahagian besar rekod/fail tidak diperlukan lagi. Rekod yang tidak aktif perlu tempat penyimpanan dan ruang. Rekod yang tidak aktif boleh dilupuskan mengikut prosedur yang telah ditetapkan oleh Arkib Negara Malaysia.

Di akhir kursus ini para peserta akan:• Memahami kaedah penentuan rekod bernilai atau tidak bernilai.• Mengenalpasti dan memahami serta dapat menyelamatkan rekod yang bertaraf arkib. • Memahami kaedah membuat penilian ke atas rekod tidak aktif• Mengasing dan memisah rekod aktif dan tidak aktif.• Memahami kerja-kerja pelupusan bagi tujuan pemindahan mengikut peraturan yang telah

ditetapkan.• Mengurus pelupusan rekod kewangan AP 150

• Mereka yang terlibat secara langsung dalam Pengurusan Fail & Rekod bagi tugas harian masing-masing.

• Prinsip/kefahaman Pengurusan rekod –klasifikasi

• Kriteria Penilian rekod bertaraf arkib• Penyediaan Diskripsi ►Senarai Pemindahan ►Inventori Rekod ►Jadual Pelupusan

• Faedah Selepas Pelupusan• Jadual Pelupusan Rekod Housekeeping• Latihan Amali Penyediaan Diskripsi

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SERVICES DIRECTORY 2016

Programme Code : 400Quality & Performance Measurement

“If you want to be more productive you need to become

master of your minutes .”

(Crystal Paine)

Qua

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SERVICES DIRECTORY 2016

400: Quality & Performance Measurement

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

401Measuring Organisational Performance Through i-COMPASS

1-2 Mar Pulau Pinang 1060 848

Mohd. Khairil Anuar Amir Hamzah

402

Kursus Peningkatan Produktiviti Organisasi melalui Productivity-Linked Wages System (PLWS)

23-24 Aug

Pulau Pinang 1060 848

Mohd. Khairil Anuar Amir Hamzah

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MEASURING ORGANISATIONAL PERFORMANCE THROUGH I-COMPASS

Productivity improvement is the most improvement strategy to enhance the economic growth of our country in meeting competitive challenges in the globalisation era. Measuring productivity, which provides an estimation of company’s efficiency, should be undertaken by all industries in Malaysia.

At the end of the programme, participants should be able to:-• Provide technique in measuring company’s productivity • Measure and analyse the company’s productivity performance using COMPASS software

provided• Identify factors contributing to poor productivity performance of the company• Apply the tools and techniques to improve company’s productivity

• Human Resource Personnel • Executive • Supervisor

• Introduction to the concept or productivity • Commom misconception on productivity • The importance of productivity management• The Added Value Concept in measuring

productivity performance • AV, BIMS, NOE, and NOI – Exercise • Measuring Company’s Productivity Using

COMPASS

• Evaluation on Productivity Ratios • Productivity linkages analysis – case

study • Guidelines on productivity

improvement for long-term competitiveness

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KURSUS PENINGKATAN PRODUKTIVITI ORGANISASI MELALUI PRODUCTIVITY-LINKED WAGES SYSTEM (PLWS)Firms need to ensure that they continuously improve productivity to enhance their competitive edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour cost competitiveness which is crucial in an ever changing economic environment. To ensure that firms remain cost competitive, the issue of linking wages to productivity should be given emphasis. Any increase in wages should be supported by growth in productivity to avoid high cost of production or service provided. MPC has developed an interactive approach to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate their own PLWS Models for implementation at all levels of the firm.

At the end of the programme, participants should be able to:• Assist firms in the implementation process of PLWS• Analyse case examples which can be adapted and adopted at the firm level• Enable companies simulate their own PLWS models through the i-PLWS programme

• Manager • Executive • Supervisor

• Enhancing productivity and competitiveness of the firm level

• Policy issues relating to PLWS• Development of PLWS models• Case examples and experiences• S.M.A.R.T principle• Implementation process • Benefits of PLWS • Discussion session

• Overview of the i-PLWS process• The interactive steps of PLWS• Simulation of the models and

examples• Practical exercise on the i-PLWS• Discussion session

Day 1 Day 2

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SERVICES DIRECTORY 2016

Programme Code : 500Team Excellence Convention/Seminars, Conferences

“You’ll never change your life until you change something you do daily.

The secret of your success is found in your daily routine.”

(John C. Maxwell)

Team

Exc

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SERVICES DIRECTORY 2016

500: Team Excellence Convention/ Seminars, Conferences

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

501 International Team Excellence Award (ITEA)

4 - 6 May

Milwaukee, Wisconsin,USA

USD895 NARusdi MudaSafniwati Jasri

502International Convention on Quality Control Circle (ICQCC)

23 – 26 Aug Thailand TBC NA Safniwati

Jasri

503The International Exposition of Team Excellence (IETEX)

Sept Singapura TBC NA Nur Syahrina Jayaletchumi

504 Lean Creanova Jan TBC NA NA Safniwati Jasri

505 22nd Asian Asian Pacific on Quality Conference (APQC)

20 – 23 Nov Fee Fee NA Vimala R

Muniandy

506

APIC 2016: 1.National Team Excellence Convention on Innovative & Creative Circle (ICC) 2.National Quality Team Excellence Convention on Quality Environment (QE/5S)

25 – 27 Oct Malaysia P: 500

O: 550 NA Safniwati Jasri

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SERVICES DIRECTORY 2016

Code Programme Date VenueFee (RM) (inclusive of 6% GST)

P&I Associate PIC

507 Mini Convention on Team Excellence

5 Apr Johor Bahru

P: 212.00O: 243.80 NA Megat

Amirul

24 Mar Pulau Pinang

P: 212.00O: 243.80 NA

Nursyahida Muhamad Aszahari

30 Mar Petaling Jaya

P: 212.00O: 243.80 NA Safniwati

Jasri

6 - Apr Kuching P: 212.00O: 243.80 NA

Jerry Shahnizal Ab Aziz

13 - Apr Kota Kinabalu

P: 212.00O: 243.80 NA Ingrid Ng

Edy

20 - Apr Kuantan P: 212.00O: 243.80 NA

Mohd Hilmi Mohd IdrisNazeri Ariffin Madon

508 Regional Convention on Team Excellence

3 - 4 Aug Langkawi P: 243.80O: 265.00 NA

Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah

9 - 10 Aug

Petaling Jaya

P: 243.80O: 265.00 NA

Nur Syahrina Muhamad Nor

15 - 16 Aug

Johor Bahru

P: 243.80O: 265.00 NA

Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah

17 - 18 Aug Kuching P: 243.80

O: 265.00 NA WailaJerry

17 - 18 Aug

Kota Kinabalu

P: 243.80O: 265.00 NA

Darul Adizul Ishak

23 - 24 Aug Kelantan P: 243.80

O: 265.00 NAHazwani Nadiah Ismail

509 Competitiveness Champion Programme Workshop

Feb - Apr Free NA

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INTERNATIONAL TEAM EXCELLENCE AWARD (ITEA)

Firms need to ensure that they continuously improve productivity to enhance their competitive edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour cost competitiveness which is crucial in an ever changing economic environment. To ensure that firms remain cost competitive, the issue of linking wages to productivity should be given emphasis. Any increase in wages should be supported by growth in productivity to avoid high cost of production or service provided. MPC has developed an interactive approach to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate their own PLWS Models for implementation at all levels of the firm.

At the end of the programme, participants should be able to:• Assist firms in the implementation process of PLWS• Analyse case examples which can be adapted and adopted at the firm level• Enable companies simulate their own PLWS models through the i-PLWS programme

• Manager • Executive • Supervisor

• Enhancing productivity and competitiveness of the firm level

• Policy issues relating to PLWS• Development of PLWS models• Case examples and experiences• S.M.A.R.T principle• Implementation process • Benefits of PLWS • Discussion session

• Overview of the i-PLWS process• The interactive steps of PLWS• Simulation of the models and

examples• Practical exercise on the i-PLWS• Discussion session

Day 1 Day 2

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INTERNATIONAL CONVENTION ON QUALITY CONTROL CIRCLES (ICQCC)

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The scope of ICQCC has widened encouraging the presentation of papers on all subjects related to quality, and encouraged presentation of case studies in any project related to quality, productivity, customer satisfactions etc. Currently there are thirteen members Taiwan, Japan, Korea, China, Hong Kong, Singapore, Thailand, Philippines, Malaysia, India, Indonesia, Sri Lanka and Bangladesh. The 13 member Coordinating Committee approved the hosting of ICQCC in 2016 in Thailand.

i) To spread QCC activity techniques and find new techniques internationallyii) To share experiences and information about QCC activities among each country

Quality Team• The quality team from organisation must participate in APIC 2015 and being listed in the

top 10.

Observer • Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project

Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle Management from all sectors

• Quality Control Circles is a floor level problem solving mechanism which originated in Japan in the 1960s. It encouraged non-executive level employees to get together in groups, select problems to be tackled, analyse and determine root causes following a systematic method, generate alternative solutions, select and implement the best and standardize the new method if successful

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THE INTERNATIONAL EXPOSITION OF TEAM EXCELLENCE (IETEX)

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The International Exposition of Team Excellence Symposium (IETEX) is an annual event organised by the Singapore Productivity Association since 2008. It provides an opportunity for quality circles practitioners, quality experts and enthusiasts from all over the world to grasp the experiences, good practices and productivity improvements of international organisations and teams.The International Exposition of Team Excellence (IETEX) is an annual event where some 400 delegates and teams from Hong Kong, India, Japan, Malaysia, Thailand, USA and Singapore come together to showcase their innovative and diverse projects. These teams are assessed based on the criteria for the American Society for Quality, International Team Excellence Award. To recognize excellent teams and their projects, awards ranging from Gold, Silver, Bronze and Merit are given out during IETEX.The International Team Competition is opened to any QCC / IQC / WIT / Project Team that has completed its project within the last 18 months. The project must be recognized in its home country and Teams are required to provide relevant information for the recognition.

• Share knowledge on best practices in promoting teaming excellence in organization• Provide an opportunity to learn from the ‘Best of the Best’ circles and scale new heights• Network and exchange ideas, knowledge and experiences, on continuous improvement and

innovation through the power of teams

• Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle Management.

• Plenary Session (Best Practices)• Master Class (Case Study) • Team Excellence Project Presentations (Team Competition)• Industrial Visit (Learning Journey)

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CREANOVA 2016 504

Program CREANOVA merupakan sesi amalan terbaik pelaksanaan projek LEAN yang telah dilaksanakan dan bagi mengiktiraf pelaksanaan projek tersebut berdasarkan kriteria yang telah ditetapkan.

• Untuk memberi peluang kepada para peserta berkongsi dan bertukar idea mengenai amalan terbaik pengurusan Lean

• Peserta dapat mempelajari dari organisasi yang terbaik dalam mencapai pernambahbaikan yang berterusan

• Mendapatkan pengiktirafan terhadap usaha-usaha cemerlang melalui penglibatan organisasi di dalam aktiviti Pengurusan Lean.

• Dapat memupuk budaya perkongsian pengetahuan dan pembelajaran berterusan.

Siapa yang patut hadir program ini? Penyertaan Kumpulan LEAN Kumpulan pelaksana projek LEAN. • Pemerhati Terbuka kepada individu dari organisasi sektor awam dan swasta yang berminat mendapatkan • pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek LEAN.

Creanova merupakan aktiviti perkongsian amalan terbaik dan pengiktirafan kepada organisasi yang telah melaksanakan projek Pengurusan Lean. Organisasi akan melalui pemilihan diperingkat saringan (Desk Audit) terlebih dahulu dan kumpulan projek yang terpilih akan bertanding di CREANOVA.

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ASIA PACIFIC QUALITY CONFERENCE (APQC) 505R

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The Asia Pacific Quality Conference (APQC) is an annual event organised by the Asia Pacific Quality Organization (APQO) since has successfully led the promotion of yearly international conference in the Asia Pacific. Sharing of scientific and technical advances in quality is done through these conferences at APQC annual meetings hosted by Core Council Member Countries.The Global Performance Excellence Award (GPEA) is one (1) of a major event also administered by the Asia Pacific Quality Organization (APQO). APQO is a non-profit organization that serves as an umbrella group that brings together all of the leading quality professional societies from countries that border on the Pacific Ocean or are considered Asian / Pacific Rim nations. The governing body of APQO includes representatives from Australia, Canada, Chile, China, India, Indonesia, Korea, Malaysia, Mexico, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Turkey, United States of America, United Arab Emirates and Vietnam. The award is sponsored by a foundation established by APQO called The Walter L. Hurd Foundation. Management direction for the award is provided by the Global Performance Excellence Award Executive Committee.

At the end of the programme, participants should be able to:• Share knowledge on best practices• Skill and experiences on service excellence• Networking and exchange ideas, and continuous improvement and innovation

CEOs, COOs, Directors, Senior Leaders, Department Heads, Head of Operating Units, Senior Managers, Professionals, Practitioners from all business, Industries and Non Profit Organisations.

• Sharing Session (Best Practices)• Team Excellence Competition• Global Performance Excellence Award

(GPEA)

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ANNUAL PRODUCTIVITY & INNOVATION CONFERENCE AND EXPOSITION (APIC) 2016

The Annual Productivity & Innovation Conference and Exposition (APIC) comprises of four major events namely: the National ICC Convention, the National QE Convention, the Productivity Conference and Innovation Exposition.

The objectives of APIC 2016 are :• To showcase best practices and practical applications of excellent practices on productivity and innovation.• To assist private and public organisations to improve productivity and enhance innovation capabilities• To bring together a distinguished group of leading businessmen, industrialists, scholars, administrators and productivity experts from all sectors of industries

• CEOs. Scholars, Administrators, Productivity Experts and Practitioners of Innovative and Creative Circles, Quality Environment (5S) Practitioners from all sectors

• National Convention on Team Excellence • Innovative Creative Circle Convention (ICC) which features the presentations of selected

circles among the gold award recipients in the Regional ICC Conventions. It is an annual event where the best overall ICC Excellence Award winner is announced.

• Quality Environment Convention (QE) is a platform for Quality Environment practitioners to demonstrate their achievements in inculcating excellence in work culture through the Quality Environment system.

• Exposition is a unique platform which provides practitioners, academia and industry players to showcase products and process breakthrough, new ideas and creativity on productivity, innovation and competitiveness.

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MINI CONVENTION ON TEAM EXCELLENCE

Salah satu kaedah bagi menggalakkan kumpulan ICC yang baru mendapat pendedahan ialah melalui penyertaan dalam ‘Mini Convention On Team Excellence’. ‘Team Excellence’ Mini dibuka kepada kumpulan ICC yang baru. Pengalaman membuat persembahan di peringkat ‘Mini Convention On Team Excellence’ membantu mereka meningkatkan keyakinan untuk menyertai persembahan di peringkat wilayah dan peringkat seterusnya.

‘Mini Convention On Team Excellence’ ini bertujuan:• Mendedahkan kaedah untuk membuat persembahan kepada kumpulan ICC yang baru.• Memberi peluang kepada dan pemerhati bertukar pengalaman dalam kegiatan ICC.• Memberi dorongan kepada kumpulan ICC yang baru di tubuhkan untuk menunjukkan •

keupayaan kumpulan di dalam melaksanakan projek.

• Kumpulan ICC• Kumpulam –kumpulan ICC yang ditubuhkan kurang dari 2 Tahun. • Tidak pernah menyertai mana-mana ‘Team Excellence’ (mini/wilayah kebangsaan)

sebelumnya.• Pemerhati• Terbuka kepada individu dari organisasi sector awam dan swasta yang berminat

mendapatkan pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek ICC.

• Pembentangan projek ICC yang telah Berjaya dilaksanakan di tempat kerja masing-masing oleh kumpulan –kumpulan ICC yang baru.

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REGIONAL CONVENTION ON TEAM EXCELLENCE

In today’s highly competitive environment, the speed of the change becomes the competitive factor in organizational strategy in line with the change; the Team Excellence activities have emerged as one of the most effective means in encouraging industries to enhance their competitiveness. Team Excellence activity has now evolved as part of the Malaysian Best Practices and highly recognized for its effectiveness in solving problems at the workplace, thus contributing to innovation of products that would satisfy customer’s needs, improvement in existing products and services that would further delight customers, or reduce time and wastages to save cost and simplify work processes.The Regional Convention on Team Excellence is an annual event where some 200 participants and observers from peninsular Malaysia and Sabah/Sarawak Region. The selected circles among the Gold Award recipients in the Regional selected to the National level. It is an annual event where the Best Overall Team Excellence Award winner announced. The innovative and creative projects presented at the conventions are testament of the ability of the workforce in Malaysia in applying their creativity and innovativeness to enhance productivity and competitiveness. The Regional Convention on Team Excellence serves as a platform in giving due recognition to all participating circles that have excelled in achieving value generation and cost savings for their respective organisations.The Regional Convention Team Competition is opened to any ICC / QE(5S) / LEAN / TRIZ project team that has completed its project within the last 18 months. The project must be recognized in its organisation and Teams are required to provide relevant information for the recognition.

At the end of the programme, participants should be able to:• Present their projects using the appropriate tools and techniques to be reviewed by judges.• Augmenting cooperation and fostering leadership within the organization,• Share experiences in improving the performance of the group,• Gaining recognition for outstanding efforts through participation in group activities Team

Excellence (ICC/QE(5S)/LEAN/TRIZ),• Choosing the Best Team Excellence to participate in the National Team Excellence 2016.• Selecting the most cost saving project to recognize as per recipient of MPC’s Chairman

Awards.• Selecting the consistently and active organization participation in innovation project to

recognize as per recipient of MPC’s Deputy General Awards.

• Team Excellence from private and public sector • Observer from private and public sector.

• Sharing Session (Best Practices)• Team Excellence Project Presentations

(Team Competition)• Judge Review Session

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COMPETITIVENESS CHAMPIONPROGRAMME WORKSHOP

The workshop on Competitiveness Champion Programme organised by MPC will provide updates on Malaysia’s competitiveness performance and initiatives undertaken by the Government towards enhancing nation’s performance. The workshop will also provide a platform for participants to discuss and share their views on competitiveness as well as to allow interaction among the participants.

• Acquire knowledge on Malaysia’s standings in international reports measuring various areas across 300 over indicators.

• Understand the methodologies used by IMD World Competitiveness Centre (IMD WCC) and World Economic Forum (WEF) to produce the World Competitiveness Yearbook Report and Global Competitiveness Report.

• Be aware and understand the many initiatives undertaken by government and agencies to enhance Malaysia’s competitive performance.

• Will learn the many best practices from frontier countries.

• Executives, Head of Departments and CEOs of private sector companies

• Overview of Malaysia’s competitiveness performance in international competitiveness reports.

• Presentations by selected agencies on selected topic of discussion.

• Briefing on Executive Opinion Survey (EOS).

Day 1

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Code Venue Date Fee P&I ASOCIATE PIC

P. Pinang 23 Feb 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor

Johor Feb 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor

MPC HQ 3 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor

509 Kelantan 8 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor

Terengganu 9 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor

Sabah 15 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor

Perak / Melaka 12 April 2016 Free n/a Pn. Shahidah Samsudin

MPC HQ 14 April 2016 Free n/a Pn. Shahidah Samsudin

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SERVICES DIRECTORY 2016

OUTSHINE PERFORMANCE THROUGH INNOVATIONCAPACITY BUILDING

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SERVICES DIRECTORY 2016

ONLINE REGISTRATION SYSTEM ON TEAM EXCELLENCEHave your organisation and your team registered for the Innovation Project?

About Online Registration System on Team ExcellenceThe online Registration System on Team Excellence is a way to collate and share the innovative projects that add value to the organizations with the aim of becoming an integral part of the reference and benchmarking processes. It is also an avenue to recognize the excellent teams that have successfully implemented the projects in their respective organizations.

What ARE Team Excellence Projects?The projects that add value to the company, such as new invention of products that would meet customers’ need, improvement in existing products and services that would delight customers, reduced time wastage to save cost, simplification in work processes and so on.

Who is called Team Excellence?Any team, whether they are from Innovative and Creative Circle (ICC) team, Six Sigma team, Lean Enterprise team or High Performance team. This team has to work together to proactively create new value for their customers, company and themselves by using systematic tools and techniques.

01

03

04

05

02

STEP-BY-STEP GUIDE

Visit our website at mpcservices.gov.my/

onlineicc

Click Register & register your Organisation

Log-in with your username & password

then click Log-in

Complete all the required sections

Add your details Team Information and Project

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SERVICES DIRECTORY 2016

In-HouseProgrammes

“If you focus on results, you will never change. If you focus on change, you will get results.”

*Jack Dixon)

In-H

ouse

Prog

ram

mes

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SERVICES DIRECTORY 2016

Malaysia Business Excellence Framework (MBEF)

Business Excellence Framework (BEF)Regardless of sector, size, structure, or maturity to be successful, organisations need to establish appropriate man-agement framework with clear purpose. The BEF is a practical and holistic approach to achieving excellence in all as-pects of organisation performance.

BEF helps to transform organisation to achieve excellent performance through Leadership Driving Policy and Strategy Planning as the main driver. Leadership will achieve excellence with the engagement of people in the organisation. Strategic Planning will result in an integrated and concerted effort through the implementation of mission and vision by developing a stakeholder focused strategy. Under BEF, Information is evaluated, shared, and displayed for deci-sion-making and improvement. In addition, all actions taken by the organisation following BEF are customer focused. Excellence organisations plan, manage and improve people to their full potential. Furthermore, BEF recommends that all processes must be continuously improved in order to fully satisfy, and generate increasing value for customers, stakeholders and to achieve high performance results.

The BEF comprises of seven excellence criteria which are Leadership, Planning, Information, Customer, People, Pro-cess and Results as shown below:

System

Planning

Information

People

Process

Customer

Innovate

Result

Transform

Driver

Learn

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SERVICES DIRECTORY 2016

In-House Programmes

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SERVICES DIRECTORY 2016

In-House Programmes

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SERVICES DIRECTORY 2016

In-House Programmes

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SERVICES DIRECTORY 2016

What is Productivity?

INNOVATION

COLLABORATION • COORDINATION COMMUNICATION • COMPETENCY

PR

OC

ES

S

HU

MA

N

CA

PIT

AL

E

DU

CA

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N

PR

OD

UC

T

RE

GU

LA

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N

SY

ST

EM

INF

RA

-S

TR

UC

TU

RE

S

TR

AN

SP

OR

T

AC

CE

SS

TO

C

AP

ITA

L

MA

RK

ET

MA

RK

ET

FIS

CA

L

PO

LIC

Y

TA

XE

S

PRODUCTIVITY

SUSTAIN PROSPERITY BETTER QUALITY OF LIFE

Outcome

Shared Values

Industries

Creating Jobs and Growing The Economy

Enabling Business

With Coherent Policies

“An outcome of better use of resources that will improve quality of life and sustain prosperity”

“Need for managers and workers to improve their performance through improving the quality of products and services with creativity and innovation”

“Productivity is something positive and implies the utilisation of resources efficiently”

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SERVICES DIRECTORY 2016

MPC Office

“The way to get started is to quit talking and begin doing.”

(Walt Disney)

MPC

Offi

ce

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ArmadaHotel

JabatanKimia

Studio-eTechnology

Sdn Bhd

AmcorpMall Taman

Jaya

MPCPetaling

Jaya

HiltonPetalingJaya Hotel

StamfordCollege

PejabatPersekutuan

KejururawatanPuteri (PnC)

Majlis BandarayaPetaling Jaya

The Tun Hussein OnnNational Eye Hospital

StesenLRT

Training Room 3 unitsMultimedia Lab 2 unitsProductivity Hall 1 unitCafetaria 1 unit

Prayer Room 2 unitsLibrary 1 unitMeeting Room 12 units

# mpc head office

Facilities

Malaysia Productivity Corporation (MPC)

Lorong Produktiviti, Off Jalan Sultan 46200 Petaling Jaya Selangor.

Tel 6 03 - 7955 7266Fax 6 03 - 7957 8068 (Blok Inovasi)

6 03 - 7955 1824 (Blok Produktiviti)6 03 - 7956 1066 (HRD)

Web www.mpc.gov.myMail [email protected] 1-800-88-1140

3°06'07.5"N 101°38'40.0"E

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# mpc petaling jayaMalaysia Productivity Corporation (MPC)

A-06-01 Level 6, Blok A, PJ 8, No. 23, Jalan Barat,Seksyen 8 46050 Petaling Jaya, Selangor.

Tel 6 03 - 7960 0173 / 0176 6 03 - 7960 0178 / 0179

Fax 6 03 - 7960 0211 Mail [email protected]

NAZA Brabus PJNAZA WorldAuto Mall PJ8 Service Suite Petaling Jaya

College Art& Design

Wisma Thrifty

RestoranSyed

RestoranKFC

MenaraPKNS PJ

LembagaAkreditasi

Negara

Hilton PetalingJaya Hotel

Stamford College

Wisma Mcis Zurich

JabatanPendaftaranNegara

PJCommunityCollege

Nestle ProductsSdn Bhd

ArmadaHotel

IntanSquare

3°06'06.4"N 101°38'21.8"E

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# northern regionMalaysia Productivity Corporation (MPC) Northern Region

Beg Berkunci 206, Jalan Tun Hamdan Sheikh Tahir, 13200 Kepala Batas, Seberang Perai Utara, Pulau Pinang.

Tel 6 04 - 575 4709Fax 6 04 - 575 4410

Mail [email protected]

Facilities

Training Room 4 unitsHostel Room 31 unitsMeeting Room 1 unitProductivity Hall 1 unitCafetaria 1 unit

Recreation Room 2 unitsPrayer Room 2 unitsLibrary 1 unitDiscussion Room 4 unitsTeambuilding Park 1 unit

Ibu Pejabat PolisDaerah Seberang Perai

GelanggangFutsal

Perodua(Kelana Agresif

Automart (M)Sdn. Bhd.)

Balai BombaDan Penyelamat

Kepala Batas

Al Jabbar HerbsKepala Batas

Allianze UniversityCollege of MedicalSciences ( AUCMS )

Naza MotorPenaga Lembaga

Tabung Haji

MasjidAt-taqwa

BertamPropertiesSdn Bhd

5°31'02.6"N 100°26'41.7"E

# southern regionMalaysia Productivity Corporation (MPC) Southern Region

Facilities

Tel 6 07 - 237 74226 07 - 237 7644

Fax 6 07 - 238 0798Mail [email protected]

No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor.

Training Room 7 unitsHostel Room 39 unitsMeeting Room 1 unitProductivity Hall 1 unitCafetaria 1 unit

Recreation Room 2 unitsPrayer Room 2 unitsDiscussion Room 4 unitsProductivity Auditorium 1 unit

WismaBBU

SekolahKebangsaan

BandarUda 2

Medan SeleraMahsuri

Pejabat PengurusBesar Wilayah

Johor FelcraBerhad

Jabatan KastamDiraja Malaysia

Pejabat RisdaNegeri Johor

Flat BandarBaru Uda

Bank SimpananNasional (BSN)

TitiwangsaApartment

Masjid JamekBandar Baru Uda

Sekolah AgamaBandar BaruUda

Bank IslamMalaysia Bhd

Jelita AzizFashion

Academy

Pusat PertubuhanMasyarakat (KEMAS)

Lembaga PerindustrianNanas Malaysia

KurniaInsurans (M) Bhd.

Jalan Padi Satu

1°29'33.0"N 103°43'20.6"E

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# southern regionMalaysia Productivity Corporation (MPC) Southern Region

Facilities

Tel 6 07 - 237 74226 07 - 237 7644

Fax 6 07 - 238 0798Mail [email protected]

No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor.

Training Room 7 unitsHostel Room 39 unitsMeeting Room 1 unitProductivity Hall 1 unitCafetaria 1 unit

Recreation Room 2 unitsPrayer Room 2 unitsDiscussion Room 4 unitsProductivity Auditorium 1 unit

WismaBBU

SekolahKebangsaan

BandarUda 2

Medan SeleraMahsuri

Pejabat PengurusBesar Wilayah

Johor FelcraBerhad

Jabatan KastamDiraja Malaysia

Pejabat RisdaNegeri Johor

Flat BandarBaru Uda

Bank SimpananNasional (BSN)

TitiwangsaApartment

Masjid JamekBandar Baru Uda

Sekolah AgamaBandar BaruUda

Bank IslamMalaysia Bhd

Jelita AzizFashion

Academy

Pusat PertubuhanMasyarakat (KEMAS)

Lembaga PerindustrianNanas Malaysia

KurniaInsurans (M) Bhd.

Jalan Padi Satu

1°29'33.0"N 103°43'20.6"E

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# east coast regionMalaysia Productivity Corporation (MPC) East-Coast Region

Aras 7, Wisma TNB, Lot 14, Seksyen 19, Jalan Gambut,25000 Kuantan, Pahang Darul Makmur

Tel 6 09 - 513 17886 09 - 513 1789

Fax 6 09 - 513 8903Mail [email protected]

BerjayaMegamall

KuantanMedical CentreSdn. Bhd.

SekolahMenengah

PerempuanMethodist

FoodcourtMerdekaStation

GerejaAphipanyAnglican

Lot 66Foodcourt

Wisma TNBKuantan

Sri MahkotaSeafood

CitibankKuantan

Hotel GrandContinental

JabatanTenaga Kerja

Negeri Pahang

Digi-TechCommunicationCentre

Al IkhsanSportsSdn Bhd

BankSimpananNasional

3°48'46.7"N 103°19'51.1"E

# terengganu officeMalaysia Productivity Corporation (MPC) Terengganu Office

Lot No.1F 22, Kompleks Usahawan Terengganu (KUT), Kubang Jela, Manir, 21200 Kuala Terengganu

Tel 6 09 - 6156089Fax 6 09 - 6156089

Mail [email protected]

KUTKubang Jela

SMK Manir

Muzium NegeriTerengganu

Klinik DesaPetai Bubus

Stesen MardiKuala Terengganu

Pasar Batu Enam

Petronas NGVTok Jiring

Pusat Permainan Kanak-kanakTerengganu

BukitTunggal

5°19'42.9"N 103°05'02.9"E

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# terengganu officeMalaysia Productivity Corporation (MPC) Terengganu Office

Lot No.1F 22, Kompleks Usahawan Terengganu (KUT), Kubang Jela, Manir, 21200 Kuala Terengganu

Tel 6 09 - 6156089Fax 6 09 - 6156089

Mail [email protected]

KUTKubang Jela

SMK Manir

Muzium NegeriTerengganu

Klinik DesaPetai Bubus

Stesen MardiKuala Terengganu

Pasar Batu Enam

Petronas NGVTok Jiring

Pusat Permainan Kanak-kanakTerengganu

BukitTunggal

5°19'42.9"N 103°05'02.9"E

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# kelantan officeMalaysia Productivity Corporation (MPC) Kelantan Office

JabatanKebajikan

Masyarakat

Masjid Sultan MansorKampung Sireh

Western Union

Bank Simpanan NasionalJalan Kuala Krai

Zutra AlieyaCollection

Wira Tire & AutoService Center

MazdaServiceCenter

GOFADesign

Toyota ServiceCenter Jalan

Kuala Krai

Pusat KajianStrategik KerajaanNegeri Kelantan

Sekolah KebangsaanSultan Ismail 1

DeretanFlat

Pejabat PosKota DarulNaim

KelantanBatik

Sekolah RendahKebangsaan SultanIsmail (1)

Surau

6°06'31.6"N 102°14'21.4"E

Tingkat 3, Wisma PERKESO,Jalan Kota Darulnaim 15538 Kota BharuKelantan Darul Naim

Tel 6 09 - 741 62606 09 - 741 6262

Fax 6 09 - 741 6263Mail [email protected]

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# sabah regionMalaysia Productivity Corporation (MPC) Sabah Region

Level 2, Menara MAA, No. 6, Lorong Api-Api 1,88000 Kota Kinabalu, Sabah

Tel 6 088 - 233 2456 088 - 456 498

Fax 6 088 - 242 815Mail [email protected]

TangDynasty

Hotel

UMNOBuilding

Bank Simpanan NasionalKota Kinabalu Main Branch

MaybankKaramunsing

PlazaWawasan

Sabah EconomicDevelopmentCorporation

Marina CourtResort Condominium

Holiday Staysat Marina Court

Resort Condominium

Marina CourtLuxury Penthouse

a'Marina CourtCondominium

OceanSeafoodVillage

CentrePoint

Sabah

PublicMutualBerhad

CIMB BankApi-Api Centre

HotelDeleeton

Consulate General ofThe People's Republicof China

ButikBusana

Ibu Pejabat PolisDaerah KotaKinabalu

DynamicHolidayCruise

Star CityMall

Sekolah JenisKebangsaan (Cina)

Chung Hwa Kota Kinabalu

5°58'26.3"N 116°04'09.7"E

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# sarawak regionMalaysia Productivity Corporation (MPC) Sarawak Region

Malaysia Productivity Corporation (MPC) Sarawak Region

Lot 894, Lorong Demak Laut 3A, Taman PerindustrianDemak Laut, Jalan Bako, 93050 Kuching, Sarawak Bumi Kenyalang

Tel 6 082 - 439 9596 082 - 439 960

Fax 6 082 - 439 969Mail [email protected]

Training Room 5 unitsProductivity Hall 1 unitMultipurpose Room 1 unitMultimedia Room 1 unit

Discussion Room 5 unitsLibrary 1 unitGymnasium 1 unit

OceaniaConstructionSdn. Bhd.

TamanSepakat

Jaya

Pine Villa Garden

Karisma LancarSdn. Bhd.

SynchrowoodSdn. Bhd.

Lee SingLogistics

I-QyzenEnterprise

Demak LautCommercialCentre

Hong Kong NoodleHouse Demak LautIndustrial Park

Genx CompositeEngineeringSdn. Bhd.

Sirim BerhadKuching

1°35'21.9"N 110°24'32.2"E

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M P C ' S G L O B A L P A R T N E R S

A TESTIMONY OF OUR DEDICATION AS APRODUCTIVITY AND INNOVATION ORGANISATION

Over the last 10 years MPC has conducted 5,031 training programmes and trained107,942 participants from both manufacturing and services industries in Malaysia.

MPC Training and Management Systems Development programmes havebenefited over 20 countries among the Asia Pasific and South-south Countries.

United NationsPublic Service Awards

2004

Anugerah Pembangunan SumberManusia Berhad 2003

bagi Pembangunan SumberManusia Kategori Penyedia Latihan

Efficiency ServiceAward 1999

Anugerah KualitiKetua PengarahPerkhidmatan

Awam 2003

Anugerah PembangunanSumber Manusia

Berhad 2007bagi Pembangunan

Sumber Manusia KategoriPenyedia Latihan

~ Paul J. Meyer

Productivity is never an accident

It is always the result of a commitment to

excellence, intelligent planning & focused effort”

.

.

M A L A Y S I A P R O D U C T I V I T Y C O R P O R A T I O N

Page 90: Enterprise Innovation

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