1. Selena Sol presents.. ENTERPRISE SOCIAL NETWORKS what | why
| when | how
2. What? + + (But for internal use only)
3. e Why? efficiency | effectiveness | engagement
4. USE IT: Context >= Content When the discussion around a
topic is as, or more, important than the output
5. USE IT: Sticky Knowledge ESNs persistently maintain
enterprise knowledge (sans people) & solve big data problem
with tags
6. USE IT: Operational Surprise Tags, viral distribution, &
interest-based organization (not project or biz-hierarchy) means
idea riffing accelerates
7. SKIP IT: Structured Hierarchical Data ESN's must co-exist
with document & project management libraries (like
Sharepoint)for now
8. SKIP IT: One-off Transactions ESN's must co-exist with
Incident Management & Enterprise Chatfor now
9. SKIP IT: Confidential Data
10. SKIP IT: Fine-grained access controls
11. WORK IT: Make it a top-down Priority Leaders must use it
Middle management must get it
12. WORK IT: Make it easy to contribute Use a custodian program
to spread the load Use RSS feeds and Twitter cross-posts as
cheats
13. WORK IT: Ensure literacy of userbase Likes, Shares, Follows
Personalization (pictures, bios, and newfeeds)
14. WORK IT: Share like Mad! Tag, tag, tag (keywords, people
and spaces) Share aggressively (lies, damn lies, and statistics.and
marketing)
15. WORK IT: Keep it fun & rewarding Gamify everything you
can Avoid corporate speak, but note cyberspace never forgets Use
Shout Outs!
16. WORK IT: Building communities is hard Know that it takes
time and effort (and resources, sometimes with specialized
social-media skills) Make sure you have executive sponsorship &
support
17. USE IT Context >=Content Sticky Knowledge Operational
Surprise 1. Visit jive.org (or another vendor) and explore what's
possible SKIP IT Structured hierarchies One-offs Confidential Data
Fine-grained access controls 2. Document usage guidelines WORK IT
Make it a topdown priority Make it easy to contribute Ensure
user-base literacy Share like mad Keep it fun & rewarding Know
it's hard 3. Run a leadership workshop to evaluate opportunity
18. Selena Sol asks.. SHARE THIS DECK & FOLLOW ME
(please-oh-please-oh-please-oh-please)
http://www.slideshare.net/selenasol/presentations stay up to date
with my future slideshare posts [email protected]
http://www.linkedin.com/pub/eric-tachibana/0/33/b53