#ESN #Yammer @nmoneypenny www.synxi.com
Enterprise Social:Yammer & SharePoint
Naomi Moneypenny
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Quick intro…Chief Technology Officer
at ManyWorlds, Inc.
Run the engineering team for Synxi - machine learning engine for personalized knowledge and expertise discovery in SharePoint and other collaborative environments such as Yammer & Tibbr platforms.
Internally responsible for our knowledge infrastructure – defacto CIO.
Passionate about user adoption and enterprise collaboration & innovation
geek
Technology forecasting and strategy manager at Shell, consulted at many Fortune 100 companies since
20+ patents in adaptive systems
Naomi Moneypenny [email protected]
3000+ followers on Twitter
3+3 dogs Astrophysicist
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
What We Will Cover
• Enterprise Social Imperative
• Yammer – what is it, why did MSFT acquire it
• Case Study
• Integrating SharePoint & Yammer
• Social Features in SharePoint 2013
• The Future
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Line chart showing Social > Email
SOCIAL NETWORKING
# u
sers
2009
Sources: Comscore, Forrester Research
Line chart showing Social > Email
time
Tim
e s
pen
t on
line
PORTALS
SOCIAL NETWORKING
2011
The Communications Technology Revolution• Fueled by mobile technology, more people are now using
social networking websites than email or web portals.
time
› 800 million Facebook users with over 100 billion connections
› 300 million Twitter users with 1 billion tweets every 4 days
› 488 million mobile devices v 417 million PCs shipped in 2011
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Why Enterprise Social?
28 hoursTime each week spent by knowledge workers writing e-mails, searching for information and collaborating internally
90% Proportion of companies that report some business benefit from them
70%
Proportion of companies using social technologies
20-25% Potential improvement possible in knowledge worker productivity
Source: McKinsey
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Industrial Revolution
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Learning Revolution
It’s all about adaptability – how efficiently we can change and learn, continuously
The biggest companies in an industry have the largest chance of disruption
Source: Deloitte
“The ability to learn faster than your competitors may be the only
sustainable competitive advantage.”
- Arie de Geus, The Living Company
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Context
Locate Expertise
Share Knowledge
Serendipity
Findability of Content Facebook Generation
Email Generation
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Sources of Value from Enterprise Social
Decentralize Alignment
Transparency Engagement
Decentralize decision making (to the people closest to the problem)
Alignment of employees’ higher level motivations, beyond process
Culture of transparency & constant improvement
Engage employees for ideas
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Organizational Considerations• Corporate Culture• Governance• Avoid user confusion• Architecture – on premises/cloud etc• Requirements – one size fits all?• Business Case – hard and soft
benefits• Adoption – rollout program or
guerilla/viral?• User adoption metrics (qualitative &
quantitative)
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Only two industries
call customers ‘users’…
Drug Dealers
IT
Why Do We Call Them ‘Users’?
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Yammer
85% Fortune 500
8 MillionUsers
July 2012$1.2bn
Unique Testing Model
Apps/Public API
Home Network(yourdomain.com)
Partners
Suppliers
Customers
Yammer support networks
Collaborative inter-company networks
Can have public/private groups
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Positioning
Better way to do email, distribution lists.
“Working Out Loud”, transparency of work.
Users can interact with Yammer
via mobile & email (great for adoption!)
Doesn’t compete with SharePoint but yes,
there is some overlap on social functionality.
"We think of
Exchange, SharePoint and Yammer now as
one product,this makes decision-making a lot faster."
Jeff Teper, CVP Microsoft Office Division
Future is conversation layer embedded into content creation layer
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
- Join http://www.yammer.com/spyam if you’d like to look around but don’t have a home network.- Or check your domain – often there’s a network you don’t know about;)
Demo
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
- Newest integration for SP 2013/O365- Light integration for SP 2010- Heavy integration for SP 2010- Wait for more…
Integrating Yammer & SharePoint
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Newest Integration with SP2013
Activating Yammer for your organization is just the first step. Enterprise social is different than other solutions. To drive adoption and really get the value out of Yammer, you need a strategy, advocates, and openness to the way it will transform the way people in your organization work and communicate.
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Yammer App in SharePoint 2013
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Yammer Feed in SharePoint 2010
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Adding Yammer Feed to MySite
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Send Documents to Yammer from SP2010
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Federated Search
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Yammer Features (SP Specific)• View My Feed, Company Feed and Group Feeds• Post, reply and like messages• Attach files and links• Get notification alerts for new Yammer messages, @ replies
and likes*• Profile sync: Sync your SharePoint profile information with
Yammer, eliminating the need to complete two profiles*• Document and list item integration: Post documents and other
list items such as calendar events and tasks directly from SharePoint to Yammer*
• Unified search: Search SharePoint and Yammer content simultaneously from within SharePoint. Yammer message results are displayed alongside SharePoint results.
• Light embeddable feeds*• Admin configurations• Single Sign On
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
- Notes about our implementation- User confusion?- Business value (I have another presentation on this, email me if you’d like it)
Internal Case Study
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
ManyWorlds Case Study
• Using Yammer since Fall 2010• Reduction of over 90% in internal email• Groups are ‘open by default’ unless sensitive/legal• Primary conduit for collaboration, SharePoint as
repository• Initially adoption was good, but mimicked email,
i.e. 1 on 1 convos, not transparent • Heavy use of external networks • Code of conduct/behavior – peer governed • Hashtags vs. groups still an issue• Busy, vibrant network
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Avoid User ConfusionGive users guidance on what tool to use when.
This should be specific to your company – how you use tools now
Transitory Active Collaboration Work Products
Current Team IM Yammer Group / Lync (Voice/Video)
Yammer then archive to SharePoint
Colleagues Yammer Yammer Group / Lync (Voice/Video)
Yammer then archive to SharePoint
Legal Email Specific Yammer group or SharePoint
SharePoint
Partners Email Yammer if on ext network, email, cc internal Yammer group
SharePoint
Customers Email Email/Lync SharePoint
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Business Value…- Connection between international offices - Cost Savings (bandwidth/email)- Knowledge Worker Productivity- #yamwins
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Decision Point: When will you migrate from SP2010 to SP2013?Are you already using Yammer?Evaluate what is useful your organization
Social Features in SharePoint 2013
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Social FeaturesFeature SharePoint 2013 Yammer
Structured Discussions with moderation Yes Only groups
Likes Yes Yes
Follow Documents Yes Yes
Follow People Yes Yes
Follow Sites Yes (Networks)
Newsfeed Yes Yes
Activity Feeds Yes Yes
Tagging Managed Meta Data/Taxonomy
Folksonomy(not integrated with SP)
Award Badges (gamification) Yes in community sites
3rd Party Apps
Co-authoring of content items Wiki Pages/Notes/OWA*
eDiscovery Audit logs 3rd Party Apps*
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Communities in 2013
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Community Categories
Discussion threads& number of replies
Group Description
Hover over tiles to get more information on the category
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Community Conversations
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Community Owner Tools
Appears on home screen for owners
Moderators can be notified to review a posting
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Rating Settings
All users who liked are visible
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Configurable Award Levels
Reputation & Badging
Levels are per
Community
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Ability to Gift Badges
Personal Score/ Progress
Notification
See top contributors by reputation and
best replies
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Social Newsfeed
#ESN #Yammer @nmoneypenny www.synxi.com
The Future – Conversation & Context in Every App
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Wrap Up
• Evaluate what business results you want in your organization, then look at social functionality
• Yammer & SharePoint play well together but there’s still a lot on the roadmap (exciting times March 2014…)
• Conversations will be embedded in all business systems
#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com
Thank you!
Naomi Moneypenny
Always happy to help, questions, comments, resources:[email protected]
www.Synxi.com
@nmoneypenny (I will follow you back on Twitter)