10 Inspirational Moments from
PRESENTS
JOE NAVARRO
Recognized as one of the world’s foremost authorities on reading non-verbal communications.
Worked 25 years at the FBI, both as an agent and supervisor in the areas of counterintelligence and
counterterrorism.
TO THE FEELINGS OF OTHERS Exceptional leaders connect
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How quickly you MOVE towards actions
TELLS THE CUSTOMER HOW MUCH YOU CARE
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Stay innately sensitive and KEENLY OBSERVANT
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IS OUR ABILITY TO READ THEM
Our ability to interact with other people
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Our eyes reflect what we focus on AND REVEAL WHEN WE DISLIKE SOMETHING
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When people hear something that bothers them,
THEY COVER THEIR EYES AND PINCH THE BRIDGE OF THEIR NOSE
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Eye contact is cultural, UNDERSTAND THE RULES
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When you fear something, reframe it by asking, “WHAT DO I FEEL CONFIDENT ABOUT?”
and focus on that
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Interviewing is effective communication with a purpose, FRAME YOUR QUESTIONS
APPROPRIATELY
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Give people psychological comfort, Identify what makes a person comfortable
and give it to them
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communication at your peril
Ignore nonverbal
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