BT Avaya OnNet

Executive summary

Working together

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Offices worldwideThe services described in this publication are subject to availabilityand may be modified from time to time. Services and equipmentare provided subject to British Telecommunications plc’srespective standard conditions of contract. Nothing in thispublication forms any part of any contract.

British Telecommunications plc 2006.Registered office: 81 Newgate Street, London EC1A 7AJRegistered in England No: 1800000

PHME 52219

What BT Avaya OnNet can do for yourbusinessWe provide a fully managed service, end to end, so that you can geton with the business of running your contact centres. It frees youfrom capital budgets and technology constraints, and enables you todeliver exceptional service levels internally and externally.

You can now meet a business need without flinching at the capitalcosts - and make sure you get the technology you need, when youneed it.

As a result, you will be able to manage your operational costs - yourmanagement time and effort as well as using your resources moreeffectively and efficiently. You will know the cost of each agent, andknow how efficiently you are operating.

Customer service as a key differentiatorToday's consumer is demanding and customer service is a key differentiator. Youstrive to balance improved customer service with driving down the cost. Effectivelyyou need to do more with less - contact centre efficiency and business agility areparamount.

You also want to use the latest technology, and address security and disasterrecovery, whilst using a distributed and mobile workforce.

Using our world class experience to run yourcontact centresBT and Avaya can deliver a contact centre solution that flexes to meetyour business needs. You are free from capital budgets andtechnology constraints, and can deliver exceptional service levelsinternally and externally.

BT and Avaya have a strong global partnership with collaboration onR&D projects. They provide world leading contact centre solutionsacross product, service, and maintenance portfolios through:

• global reach

• delivering bespoke solutions

• round-the clock support

• geographic service coverage

• access to parts and supplies

• joint global customer experience

Both are Gartner Magic Quadrant Leaders: BT is a leader in globalreach, and local presence intelligent networked IT services; Avaya isNumber One in IP telephony, unified messaging, conferencing, andcontact centres.

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