10/14/2014
1
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Feasibility Study for Building a Testing Laboratory
Organization and activity of a Test Center
Environments, procedures and methodologies, management and
maintenance of a testing center covering different kind of C&I
testing areas
Carlo Mogavero (Testing Labs - Tilab – Italy)
Summary
• Scope of the presentation
• Testing lab presentation
• Organization of a test center
• Conclusion
10/14/2014
2
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Scope of the presentation
To describe environments, procedures and methodologies to be adopted
to establish, manage and maintain a testing center covering different
kind of conformance and interoperability testing areas.
Best practices are reported in this document covering all relevant
aspects not only related to test campaign activity, but also to all
activities necessary to manage and maintain a large test center
part 1: Organization of a test center as described in the feasibity study -
(Carlo Mogavero)
part 2: Quality aspects and description of the labs and test plant of a test
center – (Robert Farotto)
Testing Labs – TIlab - Telecom Italia
10/14/2014
3
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Design and Planning of a new service
Go / No Go Go / No Go
New service concept Deployment planStand
aloneTrial
Commercial
launch O&MService
development End to end
Testing Labs & TIlab
Testing Labs
Labs
Napoli
Torino
Location and resources
1067
1071
1077
1083
1087
1090110111031105110911161115
1411
1412
1413
1414
1415
1416
1417
1418
14191420
1421
1422
1427
1428
1429
1430
1431
1432
1433
1434
1435
1436
1438 1439
1440
1441
1442 1443
1444 1445
1446
1448 1447
1449
1450
1444
1437
SALASALASALASALA
APPARATIAPPARATIAPPARATIAPPARATI
VDSL2VDSL2VDSL2VDSL2
M obi le M obi le M obi le M obi le
Access (RNC) Access (RNC) Access (RNC) Access (RNC)
OPBOPBOPBOPB
IM SIM SIM SIM S
OPMOPMOPMOPM
ServiceServiceServiceService ce nter
ce nterce nterce nter
ElementElementElementElement
managermanagermanagermanager
Mobile access (Mobile access (Mobile access (Mobile access ( nodenodenodenode b) b) b) b)
Co re ne two rkCo re ne two rkCo re ne two rkCo re ne two rk
mobilemobilemobilemobile
1067
1071
1077
1083
1087
1090110111031105110911161115
1411
1412
1413
1414
1415
1416
1417
1418
14191420
1421
1422
1427
1428
1429
1430
1431
1432
1433
1434
1435
1436
1438 1439
1440
1441
1442 1443
1444 1445
1446
1448 1447
1449
1450
1444
1437
SALASALASALASALA
APPARATIAPPARATIAPPARATIAPPARATI
VDSL2VDSL2VDSL2VDSL2
M obi le M obi le M obi le M obi le
Access (RNC) Access (RNC) Access (RNC) Access (RNC)
OPBOPBOPBOPB
IM SIM SIM SIM S
OPMOPMOPMOPM
ServiceServiceServiceService ce nter
ce nterce nterce nter
ElementElementElementElement
managermanagermanagermanager
Mobile access (Mobile access (Mobile access (Mobile access ( nodenodenodenode b) b) b) b)
Co re ne two rkCo re ne two rkCo re ne two rkCo re ne two rk
mobilemobilemobilemobile
0457a
C ENTR ALE
TEL EFO NICA
LOCA
LETEC
NICO
12 0
R EI
U S
0472
3
REI
1 20
SALA4
SALA
S
1 20
REI
120
RE I
U
04690469/A
F ILO E STE RNO DIAFR AMMA
0444b 0444c
046
8
RE I
120
0471a
RE I
120
0470
RE GIST RAZIO NI
0464S ALA
0469
REI
1 20
TECN ICO
045812 0
R EI
LOC ALE
0444
0466
REI
120RE I
120
0465
12 0
R EI
0457/0443
0480
LOC
ALE T
ECNICO
120
REI
1 20
REI
120
REI
0481
REI
120
REI1
20
- 5. 50
U REIS 120 0451 04470453
0463b
REI120
0473
REI120
TEST-PLANTCENTRALE
0476REI120 0463c 0463 REI
120
REI
120
120
120SU REI
- 5.60
120REI
SU
REI
U S
REI120 0455
120REIREI
120
0446
043
8
120REI
120REI
0445
REI
120
120
REI
U S
120SREIU REI
120US 120
REI
- 5.60 LOCAL
ET
ECNIC
O
REI 60
REI 60
REI120
REI120
0436
120REI
120REI
0471
FTT B, FTT CFTT B, FTT CFTT B, FTT CFTT B, FTT C
IPTV IPTV IPTV IPTV pl atformpl atformpl atformpl atform
OPBOPBOPBOPB
O PMO PMO PMO PM
ServiceServiceServiceService
nodenodenodenode
T ransportT ransportT ransportT ransport
netw orknetw orknetw orknetw ork
ElementElementElementElement
managermanagermanagermanager
O LO/MVNO O LO/MVNO O LO/MVNO O LO/MVNO
Interconnec tionInterconnec tionInterconnec tionInterconnec tion
0457a
CENTRALETELEFONICA
LOCA
LETEC
NICO
120REI
U S
0472
3
REI120
SALA4
SALA
S
120REI
120REI
U
04690469/A
FILO ESTERNO DIAFRAMMA
0444b 0444c
046
8
REI120
0471a
REI120
0470
REGISTRAZIONI
0464SALA
0469
REI120
TECNICO
0458120REI
LOCALE
0444
0466
REI
120REI120
0465
120REI
0457/0443
0480
LOC
ALE T
ECNICO
120
REI
120REI
120
REI
0481
REI
120
REI1
20
- 5. 50
U REIS 120 0451 04470453
0463b
REI120
0473
REI120
TEST-PLANTCENTRALE
0476REI120 0463c 0463 REI
120
REI
120
120
120SU REI
- 5.60
120REI
SU
REI
U S
REI120 0455
120REIREI
120
0446
043
8
120REI
120REI
0445
REI
120
120
REI
U S
120SREIU REI
120US 120
REI
- 5.60 LOCAL
ET
ECNIC
O
REI 60
REI 60
REI120
REI120
0436
120REI
120REI
0471
FTT B, FTT CFTT B, FTT CFTT B, FTT CFTT B, FTT C
IPTV IPTV IPTV IPTV pl atformpl atformpl atformpl atform
OPBOPBOPBOPB
O PMO PMO PMO PM
ServiceServiceServiceService
nodenodenodenode
T ransportT ransportT ransportT ransport
netw orknetw orknetw orknetw ork
ElementElementElementElement
managermanagermanagermanager
O LO/MVNO O LO/MVNO O LO/MVNO O LO/MVNO
Interconnec tionInterconnec tionInterconnec tionInterconnec tion
Test Plant
Fixed and mobile Test plant
Roma
Mobile and fixed accessTesting AutomationFixed CPE and IPTVCore NetworkEnergy WIFIUser experienceService StabilityMobile and fixed accessTesting AutomationVertical IT solution testing
Mobile VASEMCPANPoweringSafety & protectionElettroacusticSAR
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Housing Assets
Test Plant “Via Reiss Romoli”~1000 m²
~100 rack
~200 equipment
Main installed equipment:
BB Access
NGN2 – GPON and VDSL2
IP and ATM DSLAM
Business and residential CPE
SDH and xWDM transport
GbE and IP/MPLS Metro Networks
Layer 2 aggregation
ATM
Edge IP (PE/Access Routers, BRAS)
IP Backbone (Terabit Routers and Gigabit Routers)
TDM/IP Gateways and NGN (CL4 and CL5 nodes)
IPTV Platform
Data Center Networking
Test Plant “Via Borgaro”~2000 m²
~200 rack
~400 equipment
Main installed equipment:LTE, UMTS and GSM Network
Circuit and Packet Mobile Core Network
VAS Platforms (IN, SMSC, MMSC, WAP GW, CMX, …)
IMS Platforms
CL5 node
1067
1071
1077
1083
1087
1090110111031105110911161115
1414
1415
1416
1417
1418
14191420
1421
1422
1427 1429
1431
1432
1433
1435
1436
1438 1439
1440
1441
1442 1443
1444 1445
1446
1448 1447
1449
1450
1444
1437
SALASALASALASALA
APPARATIAPPARATIAPPARATIAPPARATI
VDSL2VDSL2VDSL2VDSL2
Accesso Accesso Accesso Accesso
Mobile (RNC) Mobile (RNC) Mobile (RNC) Mobile (RNC)
OPBOPBOPBOPB
IMSIMSIMSIMS
OPMOPMOPMOPM
Centro serviziCentro serviziCentro serviziCentro servizi ElementElementElementElement
managermanagermanagermanager
Accesso Accesso Accesso Accesso
Mobile (Mobile (Mobile (Mobile (nodenodenodenode b) b) b) b)
Core networkCore networkCore networkCore network
mobilemobilemobilemobile
1067
1071
1077
1083
1087
1090110111031105110911161115
1414
1415
1416
1417
1418
14191420
1421
1422
1427 1429
1431
1432
1433
1435
1436
1438 1439
1440
1441
1442 1443
1444 1445
1446
1448 1447
1449
1450
1444
1437
SALASALASALASALA
APPARATIAPPARATIAPPARATIAPPARATI
VDSL2VDSL2VDSL2VDSL2
Accesso Accesso Accesso Accesso
Mobile (RNC) Mobile (RNC) Mobile (RNC) Mobile (RNC)
OPBOPBOPBOPB
IMSIMSIMSIMS
OPMOPMOPMOPM
Centro serviziCentro serviziCentro serviziCentro servizi ElementElementElementElement
managermanagermanagermanager
Accesso Accesso Accesso Accesso
Mobile (Mobile (Mobile (Mobile (nodenodenodenode b) b) b) b)
Core networkCore networkCore networkCore network
mobilemobilemobilemobile
Mobile Access (Node B)
Mobile Access (RNC)
0457a
CENTRALETELEFONICA
LOCA
LETE
CNIC
O
120
REI
U S
0472
3
REI
120
SALA4
SALA
S
120
REI
120
REI
U
04690469/ A 0444b 0444c
0468
REI
120
0471a
REI
120
0470
REGISTRAZIONI
0464SALA
0469
REI
120
TECNICO
0458120
REI
LOCALE
0444
0466
REI
120
REI
120
0465
120
REI
0457/ 0443
LOCA
LE T
ECNIC
O
120REI
120
REI
60
REI
U S
60
60
REI
REI
120REI
REI
120 RE
I
120 12
0
0463b
REI
120
0473
REI
120
TEST-PLANTCENTRALE
REI
120
120
120S
U REI
- 5.60
120
REI
S
U
REI
U S
REI
120
0455
0446
0438
120
REI
120
REI
0445
REI
120
120
REI
U S
120S
REIU REI
120
U
S120
REI
- 5.60 LOCA
LETE
CNICO
REI
60 REI
60
REI
120
REI
120
0436
0471
FTTB, FTTCFTTB, FTTCFTTB, FTTCFTTB, FTTC
Piattaforma IPTV)Piattaforma IPTV)Piattaforma IPTV)Piattaforma IPTV)
OPMOPMOPMOPM
e service e service e service e service nodenodenodenode
OPBOPBOPBOPB
BackhaulingBackhaulingBackhaulingBackhauling
(GBE,PON)(GBE,PON)(GBE,PON)(GBE,PON)
ServiceServiceServiceService
nodenodenodenode
TrasportoTrasportoTrasportoTrasporto
ElementElementElementElement
managermanagermanagermanager
0457a
CENTRALETELEFONICA
LOCA
LETE
CNIC
O
120
REI
U S
0472
3
REI
120
SALA4
SALA
S
120
REI
120
REI
U
04690469/ A 0444b 0444c
0468
REI
120
0471a
REI
120
0470
REGISTRAZIONI
0464SALA
0469
REI
120
TECNICO
0458120
REI
LOCALE
0444
0466
REI
120
REI
120
0465
120
REI
0457/ 0443
LOCA
LE T
ECNIC
O
120REI
120
REI
60
REI
U S
60
60
REI
REI
120REI
REI
120 RE
I
120 12
0
0463b
REI
120
0473
REI
120
TEST-PLANTCENTRALE
REI
120
120
120S
U REI
- 5.60
120
REI
S
U
REI
U S
REI
120
0455
0446
0438
120
REI
120
REI
0445
REI
120
120
REI
U S
120S
REIU REI
120
U
S120
REI
- 5.60 LOCA
LETE
CNICO
REI
60 REI
60
REI
120
REI
120
0436
0471
FTTB, FTTCFTTB, FTTCFTTB, FTTCFTTB, FTTC
Piattaforma IPTV)Piattaforma IPTV)Piattaforma IPTV)Piattaforma IPTV)
OPMOPMOPMOPM
e service e service e service e service nodenodenodenode
OPBOPBOPBOPB
BackhaulingBackhaulingBackhaulingBackhauling
(GBE,PON)(GBE,PON)(GBE,PON)(GBE,PON)
ServiceServiceServiceService
nodenodenodenode
TrasportoTrasportoTrasportoTrasporto
ElementElementElementElement
managermanagermanagermanager
Multimedia platform &
10/14/2014
4
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Main Technologies and Measurement EquipmentSome of the technologies installed in our Test Plants:
GPON: Huawei, ZTE, NSN
NGN: Italtel CL4-CL5 Nodes
DSLAM IP and ATM: ALU, NSN, Ericsson, Huawei, ECI
CPE: Pirelli, Telsey, Cisco, and many others
Edge IP: Cisco, Juniper, Nortel, ALU, Huawei, Tellabs
Transport Network (SDH, xWDM): Ericsson, ALU, Huawei,
NSN, Pirelli
Backbone OPB (Terabit Router and Gigabit Router):
Cisco, Juniper
GbE and IP/MPLS Metro: Cisco, Juniper, ALU, ZTE
ATM: Cisco
Gateway: Tellabs, T-VIPS
Mobile Access Network: Ericsson, NSN, Huawei
ENAV: Marconi, Elsag, Juniper, Selex
Mobile Core Network: Ericsson, Huawei
Mobile VAS Platform: Ericsson, HP, Acision, Openwave,
Novarra, Mobixel
IMS Platform: Ericsson, Huawei, NSN
CL5 Node: Italtel
Main measurement equipment
available at our Test Plants:
xDSL line simulators
Spectrum Analyzers
Noise Generators
Arbitrary Wavelength Generators
Traffic and Signaling Generators (Spirent, IXIA,
Agilent, Tektronix, Catapult, Radcom)
Network Generators (i.e. SDH, …)
Protocol Analyzers
Diagnostic Software (e.g. ASCOM Monitor Master)
Application Loading Software (e.g. HP LoadRunner)
Monitoring Software
…
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 8
LAP – Laboratorio Accreditato Prove(Accredited Testing Lab)
• LAP is Telecom Italia/Tilab entry point authorized to offer testing services and facilities
on TLC systems to external customers
• has a multi-lab structure, organized in accredited and not accredited labs offering testing
services in different fields of application
• has a management structure coordinating:
• Accreditation processes
• Economical aspects (commercial offers and orders)
• Economical evaluations
• Quality monitoring and customer satisfaction
• Testing work flow
• Design of new accredited test environment
LAP Mission
► to manage labs accordingto standard EN17025
► to design new testingservices/labs to increaseoffer portfolio and quality
► to manage existing labsimproving quality and KH
► to make revenues
10/14/2014
5
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
LAP Current Accreditations (UNI CEI EN ISO/IEC 17025)
Lab Service Accreditation
body
ElectroacusticISDN basic access CPE, PSTN CPE, Access requirements for
PSTN CPE.
Electromagnetic
Compatibility
System and Equipment for Radiocommunication
Terminal for TLC
System and Equipment for TLC public network
Safety Protection &
Mechanical (PSM)
TLC terminal protection
TLC terminal electrical safety
Radiocommunication equipment Electrical Safety
Metrology
Intrumentation calibration for the following standards:
current, voltage, resistance in c.c. in a.c., frequency, optical
power, fiber attenuation, wavelengh
Powering (PSM)Powering testing of TLC equipment in off mode and stand
by conditions (IEC standard)
Value Added ServicesTesting Value Added Services (VAS) for mobile terminals
(standard CASP)
SAR dosimetry Specific Absorption Rate (SAR) d
Personal Area
NetworkFunctional testing of Zig Bee protocol
9
• Organization of a test center
The value of testing
Service portfolio
The testing phases
Resource management and organization
Periodical reporting
Investment & cost estimation
Support systems
Bugs tracking
Investment priorities
Test campaign management
Testing process
Intrumentation maintenance & management
Market surveillance and incoming quality
Cost evaluation
Key best practises
Conclusion
10/14/2014
6
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
The value of testing
The most straightforward way to estimate the value of testing is represented by the calculation of losses avoided (in terms of money, time and human life) thanks to the preventive performance of testing activities.
Advantages:
• Acquire knowledge (configuration, system, processes)
• Integrated vision (complete chain)• Risk analysis• Availability of test environment• Organized documentation description
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Service portfolio of a test centerConformance testing
to a standard (international, national or provided by the customer) –
accredited or not
Credibility test for quality evaluation of a product – pre-assessment
Procurement for the Operator
to support the internal procurement process
Testing park
locations and test plant usage to perform test event with or without TI
internal resources support
Co-making and consultancy
Cooperation in developing new products
Joint Testing (outsourcing - insourcing)
Sharing with vendor test activity
Calibration and instrumentation management
Instrumentation calibration of electrical and optical quantities.
10/14/2014
7
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
A Testing phase for each Service Development step
The service development steps are paired with corresponding testing phases, in order to ensure a
smooth development process and to prevent malfunctions on the launched services
Service Usability
Verification
Service Requirements
Definition
CredibilityTests
RFI andRFQ process
Lab Tests in stand-alone
configuration
Network Solution
Development
E2E Lab Tests
Network Integration
Friendly Users Trial
Solution Tuning
Tests in field
Pre-Deployment
Tests by Trouble-shooting
ServiceLaunch
Service DevelopmentService DevelopmentService DevelopmentService Development
TestingTestingTestingTesting
Go / No Go Go / No Go Go / No Go
13
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Resource management and organization
14
A conformance testing center should be independent of anycompanies, so it guarantees its impartiality as a third-partyprovider of conformance testing services.
10/14/2014
8
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
The most significant management & technical
roles
15
General Manager (GM)The General Manager has the overall responsibility test center’s development. Technical Manager (TM)The Technical Manager is responsible to General Manager for the overall technical activities of the laboratory in accordance with the standards and procedures indicated in this Quality Manual and the requirements of national/international accreditation bodies. Testing Area Responsible (TAR)Testing Area Responsible is responsible to the Technical Manager for coordinating and supervising the testing activities performed by the personnel in his or her area in compliance with the requirements indicated in this Quality Manual.Testing Specialist (TS) – test campaign responsibleTesting Specialist is responsible to the Testing Area Responsible for the implementation of related conformance assessment in compliance with the requirements indicated in the Quality Manual.Test campaign operator (TCO)The test campaign operator is responsible of executing the test campaignLaboratory Technical Experts (LTE)This expert can be external to the laboratory and, in complex organization is not usually involved in the testing activity but can be part of the innovation or engineering departmentQuality Manager (QM)The Quality Manager is responsible for establishing and verifying the adequacy of the Quality System described in the Quality Manual, ensuring that the requirements of the ISO/IEC 17025 are met on a day-to-day basis, and advising the Technical Manager and General Manager accordingly.
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Periodical reporting
16
A good procedure to be adopted in order to manage in an efficient way the testing center is to held a periodical reporting session between the TM and the TAR to verify the status of the different activities. The QM can summarize the result of the weekly reporting session in a status report document. The status report document must be organized in order to keep track of:
• Status of each test campaign• Salary policy • Main fault identified during the test with gravity status• Top issue of the week to be shared with other engineering department• Critical point to be solved concerning the test center management• Liaison with other bodies or company entities and departments
10/14/2014
9
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 17
The availability of proper assets is a topic of paramount importance for a test center. In particular, the areas of competence and the technological evolution determine the need of acquiring and maintaining the proper test equipment, required for the setup of the desired test benches.
Investment & cost estimation
Key aspects
The most important key aspects to be taken into account are:
• Technological gaps• Evolutionary maintenance• Instrumentation duplication (efficiency
improvement)• Instrumentation management and support
systems (simplification and automation)
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 18
Investment priorities in relation to investment areasInvestment priorities in relation to investment areasInvestment priorities in relation to investment areasInvestment priorities in relation to investment areas
When a test center consider to acquire new instruments, it should keep into account not only the initial cost, but the Total Cost of Ownership (TCO).
CAPEX: investments related new asset
OPEX: Instrumentation maintenance
10/14/2014
10
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Support systems for testing
• COMMON REPOSITORY for all the information related to the project (Test List, Bugtracking, Release management)
• Accessible to ALL the people involved in the project (operator and vendors)
• Information updated in REAL TIME (test execution, anomalies management)
• Creates AUTOMATICALLY test execution reports (status of the tests…), bug reports and bug notification e-mails
• Archives information so it can be accessible also in the future.
19
TEST PLAN
•Definition of Test Campaigns
•Definition of HW/SW Versions
•Assignment to Test Groups
•Assigmment to Labs
•Selection of Test Lists
•Monitoring of Execution and Bug Solving
TEST TRACK
• Creation and Management of
•Test Areas
•Test Lists
•Test Cases
REPORTING
•Anomalies Detailed Reports and Summarisation
•Final Test Report
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Hierarchical Organisation of Test Tracks
20
Product Service
Test Area Test Area Test Area Test Area
Test List Test List Test List
Test Area
Test Case
Test Case
Test Case
Test Case
Test Case
Test Case
Test Case
Test Case
Test Case
Test Case
10/14/2014
11
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Bug Severity and Priority management
• SEVERITY: Level of technical non-conformancy of the bug
• PRIORITY: Level of solving priority for the bug. Three levels are defined: A (higher priority), B
(medium priority) and C (lower priority).
21
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 22
Test campaign management Test campaign management Test campaign management Test campaign management & testing process& testing process& testing process& testing process
The test campaign management is a critical process in any testing center. The efficiency of the process has a direct impact on the cost organization and time to market of tested products. Moreover the correct testing sequence is very important to identify in the correct way the item under test anomalies.
The four step approach is organized in the following sequential phases:Stand alone testing: in this phase the product is evaluated as a single element not connected to the other equipment (test performed in lab)End-to-end testing: in this phase the product is evaluated as a part of a network according to a defined service model (test performed in test plant). The estimation of the real ICT product’s performance might be a part of this phase (the special load equipment is necessary).In field testing: the product is tested in real environment condition (test performed in the field)Service stability evaluation: final evaluation of the end-to-end service performed using real customer (test in field)
10/14/2014
12
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 23
Instrumentation maintenance and managementInstrumentation maintenance and managementInstrumentation maintenance and managementInstrumentation maintenance and managementThe maintenance and management of the quality and metrological characteristics of a test center instrumentation, for the correct testing process execution and for the support to quality system for certification (ISO 9001:2000 and ISO/IEC 17025), are usually granted by two kinds of labs: the calibration lab and the instrumentation and management lab.These labs, in order to provide a correct instrumentation management service, must operate according to the well know metrological chain described below representing the correct use of reference and working standards used by the different labs operating on instrumentation at different levels
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 24
Market surveillance and incoming quality monitoringMarket surveillance and incoming quality monitoringMarket surveillance and incoming quality monitoringMarket surveillance and incoming quality monitoring
Tender Contract delivery Incoming quality
monitoring Billing Feedback from the field
Vendor list
Vendor Rating
Vendorclassification
New product
• Sub test list
• Periodical control
• Feed back from test
phase
10/14/2014
13
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 25
Other important best Other important best Other important best Other important best practisespractisespractisespractises
• Design of air conditioning /
free cooling
• Low power lights
• Renewable sources
• Safety aspects
• Security and access control
• Instrumentation remote
control
• Automation of test suites
• Use of control rooms
• Tele-working
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries
Lab and test plant cost estimation
26262626
lablablablab activityactivityactivityactivity mmmm2222
LocationLocationLocationLocation
RentRentRentRent
KKKK€€€€/year/year/year/year
UtilityUtilityUtilityUtility
KKKK€€€€/year/year/year/year
Instrument. Instrument. Instrument. Instrument.
AssetAssetAssetAsset
KKKK€€€€
PersonnePersonnePersonnePersonne
Number of peopleNumber of peopleNumber of peopleNumber of people
####
Instrument.Instrument.Instrument.Instrument.
Opex Opex Opex Opex
KKKK€€€€/year/year/year/year
SARSARSARSAR Specific Absorption Rate lab 150 19 28 800 4 25
USXUSXUSXUSX User experience lab 130 17 24 100 6 0
BBABBABBABBA Broadband access lab 300 39 56 1.400 7 5
VASVASVASVAS Mobile value added services lab 40 5 7 0 3 0
EPSEPSEPSEPS Electrical safety & protection lab 80 10 15 1.200 4 25
ELAELAELAELA Electroacoustic lab 250 32 46 800 4 5
EMCEMCEMCEMC Electromagnetic compatibility lab 300 39 56 1.600 5 5
RSLRSLRSLRSL Radio & Signalling lab 250 32 46 2.000 12 10
PWRPWRPWRPWR Powering consumption lab 80 10 15 200 2 5
QMLQMLQMLQML Quality of material lab 250 32 46 1.300 6 15
WIFWIFWIFWIF Personal area network lab 170 22 31 500 5 5
TPFTPFTPFTPF Fixed Test plant 900 117 167 3.000 33 120
TPMTPMTPMTPM Mobile Test plant 2500 324 463 3.000 55 300
managemanagemanagemanage
mentmentmentment10
cross cross cross cross
activities activities activities activities
(*)(*)(*)(*)
24
TOTALTOTALTOTALTOTAL 5.400 700 1.000 15.900 180 520
(*) Cross activities: Project office, ICT management, Quality, Secretariat
10/14/2014
14
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 27
CCCConclusiononclusiononclusiononclusion
The 7 pillar for a correct test center management:
• Correct definition of a service portfolio• Accurate definition of testing phases• Resource management and
organization• Investment & cost estimation – identify
priorities• Support systems & bugs tracking• Test campaign management & testing
process management• Market surveillance and incoming
quality monitoring
Livingstone (Zambia), 13-15 October 2014 - Workshop for SADC countries 28