Feast Eleven
FUTURE
ACCESS
&
EMERGING
SERVICES
TRENDS
LLAMA/SASSCirculation/Access
Services
#ala11#feast11
http://on.fb.me/ala11feast
CHELLE BATCHELORUNIVERSITY OF WASHINGTON BOTHELL
Mobile Madness : Mobile Apps for Access Services
Presented by Chelle BatchelorAccess Services Librarian
UW Bothell / Cascadia Community College Campus Library
Shelf Reading (coming soon!)
Youtube Video Demo: http://youtu.be/NgZVI630SsI
QR Codes
Create a PDF document
http://youtu.be/BC2SwL4lkkY
Docscanner iPhone Demo: http://youtu.be/BC2SwL4lkkY
If I was a developer, what would I do?
Mobile Maps
of the
Library?
GPS Book Tracking?
Mobile Self Checkout?
Worldcat Apps and Developer Opportunities with Worldcat API
http://www.flickr.com/photos/andrewstclair/
Resource ListAugmented Reality Shelfreading App- in development at Miami University's Augmented Reality Research Group• Youtube Video Demo: http://youtu.be/NgZVI630SsI • Blog post by Audrey Watters on ReadWriteWeb:
http://www.readwriteweb.com/archives/awesome_augmented_reality_app_could_save_librarian.php• MUAARG web page: http://www.users.muohio.edu/brinkmwj/ar/index.html
QR Codes in the Library • My favorite QR generator: http://www.qrstuff.com/ • Readers (iPhone and Android compatable) : Quickmark ($.99), or Scanlife (free)• Ashford, Robin. "QR codes and academic libraries: Reaching mobile users." College & Research Libraries News,
November 2010. http://crln.acrl.org/content/71/10/526.full • Examples on the Library Success wiki: http://www.libsuccess.org/index.php?title=QR_Codes • QR in Libraries Blog: http://qrinlibs.blogspot.com/
PDF documents• Demonstration of DocScanner on Youtube: http://youtu.be/BC2SwL4lkkY • DocScanner App web page: http://www.docscannerapp.com/
Worldcat Apps and Developer Opportunities with Worldcat API• Worldcat for Mobile: http://www.worldcat.org/mobile/default.jsp • Redlaser with Worldcat video demo: http://youtu.be/fDv1cAYR5wc • Developer Network: http://www.oclc.org/developer/
JUNE DEWEESEUNIVERSITY OF MISSOURI COLUMBIA
Off-site StorageCurrent Issues and Trends
June L. DeWeeseUniversity of Missouri
Duplication and weeding in cooperatively owned
facilities
• Last copy ownership and accreditation issues
• Lost or damaged items• Return of items to home
campus• Weeding after depositing
Planning for the end of space in current facility
• All facilities run out of space sometime
• Build or lease
• Joining a regional facility
Handling a large influx of material on a short
deadline • Closing of a branch library
• Renovation of a library
Institutional Repositories
• Allies or competitors?
Overarching issues that always are with us…
• Safety• Turnaround time• Fill Rate• Budgets• Staffing• Equipment and
replacement of obsolete
Photos and assistance by James Keyzer-Andre, Manager, UM Libraries Depository.
AMY BOUCHER
EMORY UNIVERSITY
Blending Cultures at a Merged Service Desk
Amy Boucher, Emory University
It’s a trend…..
Reference librarians off the desk
Decreased/flat numbers = consolidation
One stop shopping
Budget savings
…that we joined in on
Services on different floors◦Reference on entrance floor, not visible from
entrance◦Circulation one floor up, off the beaten path
Services flat/dropping
Customer-driven and innovative culture
Strong administrative support
The players
Circulation(3rd floor): checkouts, laptop loans, reserves, book drops, learning commons help, stacks assistance, directional
Reference(2nd): information, directional, stacks assistance
Learning commons (2nd): printer and bizhub help, other public desktop support
Coming Together: Who was involved…and who was not
To the Merged Desk Moved to Other Areas
Circulation
Reference
Learning Commons
Laptop loans◦ Moved to Music Media
Reserves ◦ Moved to Music Media
Library
Stacks Team◦ Now separate from circ
team
Full speed ahead…
Timeline of less than 1 year (Oct 2009 – Aug 2010)
Focus on design & becoming operational, less on team building
Former Circulation/Reserves DeskFORMER CIRCULATION DESK
Former Reference/Info Desk
The Library Service DeskLibrary Service Desk
How we got there
Collaboration
Project team
Info Forums
Task forces◦Simulation planning◦Core competencies/training◦Workflow
Desk simulations
A Wide Range of Teams
Services Division•Access Services•Library Service Desk•Stacks•ILL•Branch Libraries & Reserves
•Collection Develop.•Data and GIS Services•Learning Commons•Reference / Instruction•Humanities•Area Studies•Sciences•Social Sciences
A range of approaches
Circulation Reference
Centralized management of schedule
1/13 student staff ratio
High turnoverDocumented,
organized trainingCommunication:
email, learnlink
Community managed schedule
Shared responsibilityVery low turnoverMentored training,
minimal docsCommunication:
email, blog
The wait and see approach
Integrated Separate
Services◦ Circulation – all staff
trained in basics◦ Scanner/printer help◦ Directional/stacks asst.
Tasks◦ Handouts, signs
Admin◦ Core staff on separate
teamsTasks
◦ Scheduling◦ Supply ordering
Services◦ Advanced circulation◦ Advanced learning
commons◦ In-depth reference
Coming together
Focus on consistent, regular service through transition
Regular team meeting – members from Service Desk, Reference/Instruction, Learning Commons Teams
Work with Library HR on Team Building– Storming, Norming, Performing
Sharing visions, goals
New team leader in Nov
…and apart
Challenge of consistent communicationOne-way “cross-training” – leads to uneven
skillsFocus on the desk – collective vs centralizedDiffering expectations for different staffAdjustment to new team, new space, new
manager, large desk community (40-50)
Next steps…
Possible integrations: scheduling, training
Reference cross-training, new ILS training
Patron intelligence/data (Desk Tracker, comment cards)
Staffing model – new model for new desk –new position◦Existing staffing model: 1 reference, 1 circ
supervisor, 1-2 students
Team building goes on
Recognition that this is an ongoing process
Working with Emory Faculty/Staff Assistance Program
Off-campus retreat
Lunch & a party!
…Congratulations to us!
NORA DETHLOFF
UNIVERSITY OF HOUSTON
3M’s Library Media
Box
Libramation’s MediaBank
SYDNEY THOMPSON
NEW YORK UNIVERSITY
Delivery Services to the Global Network University
Sydney ThompsonDelivery Services Librarian
New York University Division of LibrariesALA Annual Conference: New Orleans, 2011
NYU Global Network University• NYU is now “in and of the city” and “in and of the
world.”• NYU New York is the original “portal campus” and
NYU Abu Dhabi is our second.• 10 “international academic centers”: in Accra,
Ghana; Berlin, Germany, Buenos Aires, Argentina; Florence, Italy; London, England; Madrid, Spain; Paris, France; Prague, the Czech Republic; Shanghai, China; and Tel Aviv, Israel.
• 27 additional summer session locations (rotating)
Discovery and Request
All NYU Library Users Outside NYC
Further Information
• http://library.nyu.edu/about/facpols.html#page• http://nyu.libguides.com/global• http://www.nyu.edu/global.html• http://nyuad.nyu.edu/• http://nyuad.nyu.edu/academics/library/library
.request.materials.html
PAUL SHARPE
UNIVERSITY OF MISSOURISAINT LOUIS
FEAST TWELVE
Are you in?