Fidor TecS AG
Delivering Disruptive Banking!
Strong Vision in focused Units: Fidor TecS AG operates the IT and customer service for Germany, Russia and UK*
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• Developing, owning, and maintaining fidorOS and its API infrastructure
• Controlling the Fidor Ecosystem
• Leverage insights from data • Open API infrastructure
Most innovative Banking Operating System
„Everything you need“ offer to the digital SME
• Closed loop transacBons • From SEPA to Ripple • Global real-‐Bme transacBons • Crypto currency adopBon • Cards etc. • AddiBonal support funcBons
Better Banking creates a new Customer to Bank Relation
• Strong integraBon of customers via community & social media
• Peer 2 Peer Banking • Crowdfinance • Reward customers for digital
engagement
100% 100%
* Roll out starts in Q4/2014
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2 years ago Fidor TecS AG was an IT department of Fidor Bank with 6 people and fidorOS was a banking system designed for the German digital banking customer
Today, Fidor TecS AG is an own legal enBty with > 50 people and customers in 4 countries and fidorOS is an unique API-‐based mulB-‐CBS & mulB-‐country system with social banking capabiliBes
Our goal is to make fidorOS the most accessible banking IT system, globally
Where we come from What we are today
Fidor TecS AG has attracted a very experienced leadership team with a strong track record in implementation of financial innovations
Maier (COO) Kröner (CSO) Schwab (CEO)
Roma Gruban Grimme Hellwig Key account & project mgmt
Chief architect & consultancy
Head of development Head of IT OperaBons, Security, TesBng & QA
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Fidor TecS plans carefully and develops agile
Specs Tasks
fidorOS Release
Deployment
14 Days
Daily
Analysis / Click dummy / Planning
Agile development along milestones / testing
Friends & family
Go Live Phase 1
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In the first 7 month of 2014 Fidor TecS changed and implemented more than 961 features across fidorOS and increased the code base by more than 50%
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Fidor TecS Product Roadmap 2015-2018 creates an unique variety of banking functionalities for bank customers and banks enabled by third party partners and developers
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fidorOS full API-‐enabled SMART Data AnalyBcs Configurable SMART Account SMART Account App Store 50+ Products, Services & Apps
1,000+ Products, Services & Apps
App Market Place API SDK High Scalability of fidorOS 150+ Products, Services & Apps
powered by Fidor Bank
Fidor TecS has a unique business model to compete: it runs the IT operations and customer service centre for Fidor Group, offers its platform fidorOS white label and can leverage Fidor Banks European full banking license
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IND Group IT Provider Banks
Crealogix
Temenos
Oracle Asecco
SAP
Gft
Accenture
Avalog FIS
Comdirect IKB
SberbankDirect
ING
Teambank
FinTech moven
Bitbond
Currency cloud
Wonga Ripple
KLARNA
Tranferwise
Barclays
Table of content
ConfidenBal InformaBon Page 9
I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm
III. AnalyBcs in fidorOS
IV. fidorOS as white label soluBon
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fidorOS is set up to become the most accessible banking IT system, globally
fidorOS combines community & payment & banking and provides additional value and freedom of choice to the retail and corporate customer – the system is build around the customer
Payment
Community Banking
Smart Community
Smart Payment
Smart Banking
• Question & Answers • Product Ratings • Advisor Ratings • Profile Comparisons • Group Discussions • Product Suggestions • Surveys …
PLUS: Unique bonus-scheme rewarding social interaction.
• Saving Certificates • Loans (including Emergency Loan &
Overdraft) • FX Trading • Precious Metals
PLUS innovative solutions such as: • Crowdfinance • Peer to Peer Banking (lending and
options) • Virtual Currencies
Combining Banking & Community
Covering the major financial needs of a digital customer: - Independent support instead of sales (push) - Alternative financing and investing solutions by
integrating 3rd party offers instead of proprietary product range
- Speed banking instead of slow banking - Collaboration instead of black box
• Connect to Bundesbank (BIC / IBAN) • SEPA Payments • Closed loop transaction • Transaction layout can be customized • Global Money Transfers • Card (MasterCard Issuing License) • Sending money to e-mail address, phone
number, twitter domain
• “community personal finance management”
• Peer to peer comparisons of transactions or assets allow improvements
Customer
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fidorOS is set up to become the most accessible banking IT system, globally 100% digital customers request for 100% digital services
Retail- Customer
With only one account, I can cover all my financial issues. And I can ask the community for support!
There is really no bank serving us well – and the Payment Guys are offering ony a small piece of what I need.
E-Commerce Merchant
I need a partner bank with an API infrastructure that allows me to integrate a wallet in my games.
Game Developer
B-to-B Customer
I want to offer financial services to my existing customer base. That creates a higher stickiness and lowers my cost.
B-to-B Customer
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fidorOS is set up to become the most accessible banking IT system, globally The Fidor Community as a powerful tool for customer-to-customer-to-bank interaction
Fidor Bonus program
ConnecBon to Fidor Smart Girokonto
Direct contact between customer and customer service in news stream
Overview of Fidor Smart Community Apps
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fidorOS is set up to become the most accessible banking IT system, globally The Fidor Community – a vivid place for digital natives with interest in financial services
8,008 advisors rated by users
4,671 wish products
3,215 rated financial products
8,014 saving Bps
5.3 answers per raised money quesBon
7 answers per quesBon on average
…
Ques9on: 21:14 Uhr via iPhone
1. Answer: 21:22:07
2. Answer: 21:22:59
3. Answer: 21:46:40
10. Answer: 00:21:11
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fidorOS is set up to become the most accessible banking IT system, globally Fidor Smart Account – A market place for financial services
ConnecBng to Community
• Fidor offerings and 3rd Party Apps (integrated via API)
• InnovaBon inside like Ripple, P2P lending and Crowdfinance
First steps towards PFM
User created tutorial videos
NavigaBon
Speed Banking, shown by „60 sec banking” icon
The Fidor Lifestyle
8:00 am TV News about Gold:
Asking the community to buy or not to buy?
10:00 am Backing a crowdfunding
project: „Ecofriendly Coffee“
1:30 pm Paying back my
colleague in real-time via Twitter: „Grat Lunch!“
3:00 pm Bying a Bitcoin with my Fidor Smart Account on
Bitcoin.de (Fidor partner)
5:00 pm Buying 1,00 oz silver with only one mouse click in
60 sec.! Thx Community!
11:30 pm
Applying for a short term loan on my smartphone.
#AwesomeParty
How does a typical day of your customer
look like?
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10:30 am Mobile widget informs
me about new transactions
fidorOS is set up to become the most accessible banking IT system, globally John Fidoe, the average Fidor Retail Customer
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Of 50,000+ Fidor Bank full KYC Customers, 31,439 were active in August 2014.
5.7% of active Fidor Bank Community users have completed their Fidor Bank profile with their social media domains. Facebook 61.3%, Skype 35.5%, private website 34.6%, Google+ 27.3, Xing, 15.9%, Youtube 14.8%
79% of active users are male. 21% of active users are female.
7.6% of active users live in Berlin. 3.1% of active users live in Munich. 3.0% of active users live in Hamburg.
Customers‘ Age: 18 – 30: 16.8% 30 – 40: 24.5% 40 – 50: 25.7% 50 – 60: 19.1% 60+: 10.7%
1,453€ in Cash
10 transactions/month
0.46 gr Gold 0.17 oz Silver
0.059 gr Palladium
4.89 USD 41.56 JPY 12.87 NOK
3 community contacts
The average Fidor Costumer is 30 – 50 (50%), lives somewhere in Germany, is male, and executes 10 transactions/month. (30 days average August 2014)
100% digital
fidorOS is set up to become the most accessible banking IT system, globally Mobile financial services – co-created and tested by the customer + accelerated by APIs
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Always in customer‘s view Activated by wiping
Shows last transactions and
alerts the customer
Table of content
ConfidenBal InformaBon Page 18
I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm
III. AnalyBcs in fidorOS
IV. fidorOS as white label soluBon
fidorOS combines general banking functionality independent from country specifics with social banking services in an unique way
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Real Bme booking, payments, loans, …
AggregaBon of tradiBonal assets and new P2P & social banking products
Convenient transfer of money, deposits, currencies via twiker, mobile number, email
Virtual currencies like Bitcoin, Ripple, …
Open API provides powerful and easy to understand, to setup and to use interface to access all fidorOS funcBons
FOXI Financial Open eXchange IniBaBve provides standardized formats to create applicaBons within fidorOS
AlternaBve assets e.g. Miles & More points, precious metals, …
Plus -‐ MulB language ✔ -‐ MulB currency ✔ -‐ MulB country ✔ -‐ MulB CBS ✔-‐ White label ✔
fidorOS is modern, modular, open, API-based and free of any legacy code
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CBS Country 1
Community Payments Account
Fron
t End
Web / Mobile
Product- Features
Core- Module/s fidorOS CORE
Interface to Core Banking
Country-specific Core Banking System
LAYERS
CBS Country 2 CBS Country n
Mid
dle
War
e Ba
ck E
nd
REST
ful A
PIs
Technology
HTML5 / Native iOS, Android
Ruby/ Ruby on Rails/ MySQL
MQ Series
CBS specific
Bonus Third party
(e.g., Analytics)
Third party apps / in account apps
General Admin
Core
Activities
Security
fidorOS
Transaction
Authorisation
Customer
Booking
...
A public API serves as a welcoming front door to new business clients – do for banking what Apple did for mobile apps with iTunes
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Fully licensed bank account
Fidor API
✚
Fidor 3rd party in account apps
✚
Fidor Smart Account
Account as marketplace Fully customizable
As complex as you want/need it
Payment & TransacBons ✚
=
fidorOS enables the creation of an own Bank or own Account
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White Label customers can create their own BANK • Full white label: look and feel to be customized • Content of App-Store to be defined by white label
partner • fidorOS runs today already on 2 different CBS • License Shelter if needed (within EU)
Customers can create their own ACCOUNT • In account App-Store: open to 3rd party offers • Supported by API infrastructure • Minimum amount of proprietary default offers • Additional offers according to customers financial
lifestyle
fidorOS enables superfast adaption to customer front-end design
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?
One platform – countless opportunities
fidorOS Front End Examples
Mobile Device
Web-‐Browser
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fidorOS deployments
Banks The more innovaBve and specialised apps and services are available for fidorOS the more akracBve for banks Developers The more fidorOS deployments and bank customers the more akracBve for developers and highly specialised companies for banking IT
The network effect
With each new fidorOS deployment and each new third party app Fidor TecS fosters a network effect
Fidor Group
White Label
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4 years young Fidor Bank is the “show case” for fidorOS
Community users > 300,000 In account app B2B partner > 10 Full KYC customers > 65,000 SME customers > 4,000 Loan book > 185 mEUR Deposits > 240mEUR Costs per new customer (CpC) < 25 EUR IT costs per user per year < 12 EUR
Bank licence in December 2009 SMART Account App Manager
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fidorOS scales!
0
200
400
600
800
1.000
1.200
1.400
1000
Transaction Creation Count
OPEX per Customer 2012: 107.60 € 2013: 61.40 €
(-‐43%)*
Expenses/Transac9on -‐49%*
*Between Q1 2013 and Q1 2014 at Fidor Bank Germany
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fidorOS enables low IT costs per user per year
Tier 1/2 Bank Google
3,4
3,8
eBay
7,4
200
15
Fidor
[USD]
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Fidor TecS actively integrates the developer community
Developer Community
API Browser
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Fidor TecS actively integrates the developer community
Table of content
ConfidenBal InformaBon Page 31
I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm
III. AnalyBcs in fidorOS
IV. fidorOS as white label soluBon
Fidor Bank currently experiments with SMART data analytics together with highly specialised Alexander Thamm GmbH with the objective to create and offer a new generation of financial products
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E.g., graph shows how community users are connected to each other
Analysis of Community
AnalyBcs creates the foundaBon of an user individual Karma (community score) which qualifies the user based on his acBviBes and connecBons
Community Karma New Products
% E.g., interests rates based on individual community Karma
E.g. car insurance based on individual behaviour
A combination of traditional and social media based data points enable also a new generation of credit analysis
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Graph shows a posiBve correlaBon of social media acBvity and banking acBvity
PosiBve correlaBon
A combinaBon of tradiBonal and social media based data points enable a new generaBon of credit analysis
New kind of credit score
Real-time overview on customer activities in community, account and transactions
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Analytics make Financial Services tangible – The Fidor Germany Globe
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Access the Fidor Germany Globe
Table of content
ConfidenBal InformaBon Page 36
I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm
III. AnalyBcs in fidorOS
IV. fidorOS as white label soluBon
fidorOS: flexible enough to be used on nearly any core banking system and powerful enough to be used as white label
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• Built on Ruby/Ruby on Rails, mySQL
• FOXI standard: Financial Open eXchange Initiative provides standardized formats to create applications within fidorOS
• Open API: provides powerful and easy to understand, to set up and to use interface to access all fidorOS functions
• Speed banking: Real-time transactions, payments, loans, etc.
• Multi-language, multi-country, multi-currency, multi-CBS
• Instant multi-channel-money transfer (e.g., Twitter, e-Mail)
fidorOS: Facts on a glance
• Full white label: look and feel can be customized
• Single modules (Community, Payment, Banking) allow for evolutionary and quick integration
• Content of In-Account App-Store can be defined by white label partner
• The more deployments of fidorOS there are, the more attractive for developers and highly specialized banking-IT companies
• Open API architecture allows easy integra9on, quick set-‐up and ROI
fidorOS: White label ready!
Partners can make their choice out of a unique and modular Product and Service Tool Box.
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CBS Fidor
fidorOS
C P B
Web Frontend
Mobile APPs
Web Interface/s
Product- Features
Core-Module/s
Operating System (obligatory)
Interface to Core Banking
CBS Fidor
fidorOS
P
Web Frontend
fidorOS
C P B
Web Frontend
fidorOS
P
Example III: UK Mobile Virtual
Network Operator
Example II: Fidor Bank Russia
Example I: German Logistic Company
Full Scope Setup: Fidor Bank Germany
Core Banking Level
LAYERS
B
CBS Fidor
Fidor TecS focus on three areas: Grow Fidor Groups footprint, development of fidorOS and management of fidorOS eco-system
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Support the growth of FIDOR Group and Operate its IT and customer service
Further development of fidorOS
Management of fidorOS Eco System
Fidor TecS AG
To increase speed and implementation power Fidor TecS is building partnerships on 5 levels
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Level Partner type DescripBon
1 App partner Create an mobile/web app on top on fidorOS API
2 In-‐Account-‐App partner
Create an fidorOS applicaBon along FOXI standard
3 ImplementaBon partner
ImplementaBon, customizaBon and integraBon of fidorOS
4 OperaBng partner OperaBng fidorOS in a data center
5 fidorOS Reseller partner
Resell fidorOS licences
Contact
Sandstraße 33, 80335 Munich | Germany E-Mail: [email protected] Web: www.FidorTecS.de Skype: fjschwab Frank Schwab – CEO Fidor TecS AG
Excellent!
Global Growth Company
BACKUP
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API Banking – build for developers: powerful and easy to understand, to setup, and to use
{ "id": "5232","email": "[email protected]"
}
GET /users/current
{"customers": [
{"id": "16696412","title": "Herr","firstname": "Patrick","lastname": "Gruban"
}]
}
GET /users/current/customers
fidorOS APIs Version 1: Objects
45
fidorOS APIs – an excerpt
46
fidorOS best practice architecture
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fidorOS: proven and best practice hosting
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Front End Servers: • Raid 1 HD Array with 2 HD with min. 300 GB space for the
OS • a raid 5 with min. 4 beker 5 HD with min. 300 GB Space for
the Data ParBBon! • Ram per Server should be at least 32 GB • CPU must be min 2 Xeon E5-‐2630 . (CPU Slots must be
scalable up to min 8) HD speed 10k/umin is sufficient.
All DB Servers: • Raid 1 HD Array with 2 HD with min. 300 GB space for the
OS • a raid 5 with min. 5 , beker 6 HD with min 300 GB Space. • Ram per Server should be at least 32 GB, beker 64 GB • CPU must be min 2 Xeon E5-‐2630 . (CPU Slots must be
scalable up to min 8) • HD Speed of 15k/umin is needed
Firewall and Load Balancer models of your choice must be equivalent in terms of throughput, scalability and feature lists(especially from the security side of view) to the ones we do have recommended.
Data backup on disk and tape in a separate DC locaBon with 6 km distance to the other DC
High performance layer 2/3 firewall cluster with addiBonal full scope IPS and IDS funcBonality
High performance layer 7 WAF (Web ApplicaBon Firewall) cluster with addiBonal intelligent self learning load balancer funcBonality
Firewall controlled web DMZ Load balanced web server nodes with extended SSL cerBficates and strongest SSL security setup (SLLlabs RaBng A+)
Firewall controlled APP DMZ Load balanced applicaBon & service server nodes
Firewall controlled DB Server DMZ High performance n-‐node acBve-‐acBve DB cluster nodes with real Bme date replicaBon
Data Center Strategy All live and performance relevant systems do have a complete redundant, real Bme mirrored DC setup in two different DC locaBons, or as a minimum requirement in two separate fire areas within the DC
fidorOS Code Security Strategy The fidorOS code itself is wriken with special akenBon to prevent any security leaks like cross-‐site scripBng and SQL injecBon. Input fields are always validated.
Layer 2/3 Entry Firewall
2 x 1 GB Redundant Internet Access 2 x 1 GB Redundant Internet Access
Web Server DMZ
Layer 7 Firewall & Load Balancer
ApplicaBon & Service Server DMZ
Database Server DMZ
fidorOS / Housing & Infrastructure Security
Data Backup
fidorOS: state-of-the-art infrastructure & security