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Financial timesLunch & Learn: 05.03.13
The Rise of 'Show Me Myself' Digital Marketing. Bringing People, Social and Mobile Together...
Thursday, March 7, 2013
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What do (Real) People Want?What’s (really) driving this?
How do we need to work?
Agenda
Thursday, March 7, 2013
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QUIZ!Some questions and some answers...
Thursday, March 7, 2013
© Copyright 2012 Beyond. All rights reserved. Private and Confidential MOST EU GOOGLE SEARCHES?Thursday, March 7, 2013
© Copyright 2012 Beyond. All rights reserved. Private and Confidential MOST HOURS ONLINE?Thursday, March 7, 2013
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UK SMARTPHONE PENETRATION?
Thursday, March 7, 2013
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WE drive brand engagement through the
CREATIVEapplication of Content & technology
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INSIGHT
TECHNOLOGY SOCIAL
LESS FINANCIAL RISK, MORE CREATIVE PRECISION, AWESOME RESULTS
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LONDON
SAN FRAN
NEW YORK
Our clients drive the social web... and harness it
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WHAT DO (REAL) PEOPLE WANT?In their shoes...
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Thursday, March 7, 2013
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HUMANITy’S main GOALs: PERSONAL life MEANING,
inter connections AND IMMORTALITY
OR...
CREATING EXCHANGES OF VALUE AND MEANING: MASLOW’S HIERARCHY OF NEEDS...
Thursday, March 7, 2013
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See also:Intel - museum of meDHL - Facebook memoriesExpedia - find yourself
Thank you @Mediaczar : )Read: http://bynd.com/blog/beyond-digital-trends-and-branded-content-9-the-magic-of-show-me-myself-interactive-marketing/
Thursday, March 7, 2013
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Value & Meaning
The first person to share that promo for money off something really useful; likes to posts lists of good things to do; plus motivational Facebook stuff.
The first person to share that amazing gizmo for calculating mortgages or the lead article from The Financial Times (or the infographic) amongst colleagues
The first person to share that must-see meme: usually a video or a picture
Think: Social Capital!Make people HEROES!
Mrs Entertainer, Mr Smart, Ms Generous,
Creating Exchanges of
Head of Being Funny VP of Being Really Useful Director of Helpfulness
Thursday, March 7, 2013
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Is it in line with my personal values?
Will this enhance mypersonal brand/network?
Is it good enoughto share with friends?
Can I be botheredto view/participate?
CreateWhat’s the personal ROI? Is it easy / hard?MISSIONS
opportunity cost
ADVOCACY
attention
personal value
empathy
Thursday, March 7, 2013
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It’s Not about
You
It’s all about
THEM
Their agenda...Brand agenda...
Social Engagement
VERSUS
1. social insights define strategy2. it’s about them, not you3. sharing = activated by self-interest
Thursday, March 7, 2013
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CULTURAL NEEDS BRAND’S BEST SELFBIG IDEAL/MISSION
BOREDOM
PRODUCTIVITY
FRUSTRATION
DISCOVERY
ENTERTAINMENT
TOOLS/CONTENT
KILLER APPS
HELP/UTILITY
LocatingValue Exchanges
Cut Out & Keep
Show Me My Best Self...
Solve my problem...
Thursday, March 7, 2013
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CaseStudy
795,000 interventions to date
SUPER SIMPLE EXAMPLE: GOOGLEEMAILINTERVENTION
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CaseStudy
EXPANSIVE EXAMPLE: TOPSHOPFUTURE OF THE FASHION SHOW
CaseStudy
Catwalk ModelcamHangout with the teamPhotoboothsCreate your own season
Thursday, March 7, 2013
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CaseStudy
MY FAVE EXAMPLE: DOLLAR SHAVE CLUBSTOP BUYING SHAVE TECH YOU DON’T NEED
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CaseStudy
DISRUPTIVE EXAMPLE: NETFLIXHOUSE OF CARDS
CaseStudy
Commissioned by dataNo waiting: watch all you want
FastCo: “They have the data to know exactly what type of shows their subscribers are most likely to want to watch...”
Thursday, March 7, 2013
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WHAT’S (REALLY) DRIVING THIS?Change and trends...
Thursday, March 7, 2013
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sharingOF
THE
Quantifying Future Trends in Online SharingQuantifying Future Trends in Online SharingQuantifying Future Trends in Online SharingQuantifying Future Trends in Online SharingIn !ve years, where will consumers be sharing content online, and why? What types of content will be shared most? How will consumers be sharing branded content? And, what will make something share-worthy in the future?
These are all important questions, and using data as a guide, the answers become within reach.
Thursday, March 7, 2013
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facebook sharing
0%
2500%
5000%
7500%
10000%
LESS THAN 3-6 6-12 1-2 2+
+rate of activity on facebook
usage
sharing
Frequencyof logins
ThroughFacebook
THREE MONTHS MONTHS MONTHS YEARS
age of facebook account
YEARS
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26.1%
share because it’s
relevant to a friend
of social sharers
16.7%
share because they
share a passion with someone else
of social sharers
7.9%
share to inspire
socialising with friends
of social sharers
5.6%
share because it shows other
they are on top of what’s
new
of social sharers
2.6%
share because they
want a reaction
of social sharers
2.5%
share because it
helps them in bussiness
of social sharers
the seven types of social sharer
CAREERISTSPROVOCATEURSTRENDSPOTTERSCONNECTORSPASSIONATESSELECTIVESALTRUISTS
39.6%
share because they want to help
of social sharers
Cut Out & Keep
Thursday, March 7, 2013
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future sharing activitiesOffline social experiences will be brought online, growing the volume of shared content
focused on daily achievements and personal milestones.
43% 30% 28% 27%
The percentages above reflect the proportion of people who indicate their preference to share these activities.
personalmilestones
travelplans
ticketpurchase
CHARITABLE DONATIONS
WHAT WILL PEOPLE SHARE IN THE FUTURE?
Cut Out & Keep
Thursday, March 7, 2013
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Research/Time intensive; specialised knowledge
Impulse buys; social
high VERSUS- Less frequently
purchased- More complex- Expensive in nature- Requiring more time
and effort in the less research phase
- Bought more frequently- Less Costly- Usually bought with a
minimum amount of thought and effort
lowThursday, March 7, 2013
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50% of allmobileusage
mobile at home46% of all
mobileusage
Mobile ‘Me time’4:1 new device
ratiosBy 2016
mobile to PCs
Thursday, March 7, 2013
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‘LEAN FORWARD’ Goal: Acquisition!!
‘LEAN BACK’ Goal: Engagement!!
Content Profiling:
High AttentionBig Content Low
Attention Small Content
70%of ‘mobile me’ time
30%of ‘mobile me’ time
Cut Out & Keep
Thursday, March 7, 2013
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Thursday, March 7, 2013
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2%LessThan
of all users talk about privacy
8%Only
of all users discuss public data sharing
45%Morethan
of all users, use these apps for behavioural change
new privacy attitudesnew sharing attitudesnew value exchangesNew opportunity for ‘self tracking’ in new lifestyle apps
Data privacy public sharing Self improvement innovation
Thursday, March 7, 2013
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1.Brands are becoming publishers
2.Brands as a utility
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Customers who engage in content buy more from us and are worth more to us…
Thursday, March 7, 2013
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20%
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58%of time online is spent on social media sites
on news sites and blogs
Thursday, March 7, 2013
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three types of customers
➡Know what they want
➡Maximisers
➡Self-directed
➡Financially savvy
The Well Served 2 31 Underserved The Not Served➡Don’t know what they want
➡Validators
➡Driven by a need state
➡Emotional triggers important
➡Apathetics, avoiders
➡The majority of consumers
➡No time or effort for saving
needs needs needs
➡All the facts on the products with user defined filters
➡Time savers (such as saved data and preferences)
➡Help and guidance, contextual to their life-stage or need-state
➡Personalised help ‘Know Me’
➡Reassurance (‘Right product for me’) reduce perceived risk
➡To be pushed into action
➡Make people aware of financial issues related to life events
Cut Out & Keep
Thursday, March 7, 2013
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Flow
! Well served ! Under served ! Not served Social
Graph
Interest Graph
Knowledge Graph
TIMELY RELEVANT
ACTIONABLE VALUABLE
SHAREABLE
PERSONAL STREAM CONTENT
Consume ! Bite-sized/visual ! Not actively considering ! e.g.
! Competitions ! Videos ! Infographics
“Lean-forward” ! Consideration/post-purchase ! Transactional/Informative ! e.g.
! Forums ! Influencer content ! Tools/guides
USER STATE
PERSONAL FILTERS
Cut Out & Keep
Thursday, March 7, 2013
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CaseStudy
Ideas hub
Business owners contribute to blog on topics including marketing, innovation, money and technology
Network:
Connectodex is a private social network for approved business cardholders
Content as a service: practical tips, ideas, expertise and case studies
Content curation:
Features content from top business related blogs such as Mashable, Sethgodin.com and blog posts by influencers
Case study: Amex open forum
Content syndication:
syndicates/ licenses branded content to other sites
Sponsorship: sponsors small business communities, events, contents Exclusive benefits: products and services for approved cardholders
Social channels:
Twitter, LinkedIn, Facebook
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➡85% of traffic comes through non-paid sources
➡ Readers share with their own social graphs bring back more visitors
➡Earned traffic generated through OPEN Forum sharing saves marketing costs
Amex open forum success
Launch
Which gives AMEX a ready made audience for products and services and a vehicle for customer research and product testing
2007 OPEN starts live events and a site to house video footage
425k page views
2008 Content from 7 big-name Small Business writers
5.1MM page views
2009 Site Re-design and major scale of functionality and content
10.5MM page views
2010 OPEN Forum becomes the most visited SB site on the web
Continued Growth!
2011 Over 200 contributors and growing, OF is a leading resource for Small Business
Thursday, March 7, 2013
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The Metrics: Marketing Efficiencies
Earned traffic generated through OPEN Forum sharing saves marketing dollars
85% of traffic comes through non-paid sources
Readers share with their own social graphs, bringing back more visitors
Thursday, March 7, 2013
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Amex open forum learnings
Scott Roen, American Express' VP of digital marketing and innovation
“Brands are welcome as facilitators: American Express' role in OPEN Forum is as a provider of information, a discussion space, access to experts, etc.
Build for social to achieve scale: OPEN Forum is built off of Facebook and leverages social tools
Reciprocal altruism works: If you give something away and are authentically not expecting something in return, you end up getting much more back in return (i.e. brand loyalty, which increased as small business owners used OPEN Forum)”
Thursday, March 7, 2013
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HOW DO WE NEED TO WORK?Bringing it all together...
Thursday, March 7, 2013
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USERCENTRIC
STAKEHOLDERINTERVIEWS
CONVERSATIONANALYSIS
USABILITY
WEB ANALYTICS
USERSEARCHDATA
GOODRESEARCHMEANS
IDENTIFY NEEDSDEVELOP PERSONAS
Thursday, March 7, 2013
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BEST PRACTISE: GOOGLEAGILE CREATIVITY
ReadMore...
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BEST PRACTISE: FACEBOOKOSCARS 2013
CaseStudy
65.5m Facebookinteractions
x3 times morethan 2012
Thursday, March 7, 2013
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CONCLUSIONWhat’s the score?
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Smarter dataSmarter technologySmarter ContentSmarter processes
We Need: Cut Out & Keep
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Future, NOW!FT/Oracle ‘Databoard’
Thursday, March 7, 2013
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Roger WarnerPartner
+44 (0)7921 [email protected]
Nick RappoltPartner
+44 (0)2079 086541+44 (0)7956 [email protected]
Charlie LyonsDirector
+44 (0)2079 086565+44(0) 7540 [email protected]
THANK YOUtimefor your
contact us
Thursday, March 7, 2013