Florida’s Outcome-Based Evaluation Program
Finding the Fit withMultitype Library Cooperatives
Sondra Taylor-FurbeeJune 15, 2002
LSTA and Outcomes
1998 Florida participated in first IMLS pilot project to begin looking at outcomes
Revisited our sub-grant program
LSTA Grants
Application must be developed with anticipated outcomes
Annual and mid-year reports address outcomes
Outcomes are stated in terms of the benefit to customer
Traditional Project Measurement:
INPUTS ACTIVITIES OUTPUTS
Resources Services Products
Funding Training # of classes
Staff Tutoring # of students
Volunteers Scanning # of books
Equipment Installing # of web hits
Outcomes MeasurementINPUTS ACTIVITIES OUTPUTS OUTCOMES
Resources Services Products Change in Client
Funding Training # of classes Knowledge
Staff Tutoring # of students Skills
Volunteers Scanning # of books Behavior
Equipment Installing # of web hits Condition
Categories for LSTA Grants
Access for Persons Having Difficulty Using Libraries
Library Technology Connectivity and Services
Sample Common Outcomes
Public uses technology to get information
Public learns to use technology
Eligible Types of Libraries
Public Libraries Academic Libraries Special Libraries School Libraries Multitype Library Cooperatives
Central Florida Library Cooperative Northeast Florida Library Information
Network Panhandle Library Access Network Southeast Florida Library Information
Network Southwest Florida Library Network Tampa Bay Library Consortium
MLC Membership
Total Membership: 358 Libraries* 121 Academic* 106 Public* 87 Special* 44 School
Operating Incomeby Source
Local 39% State 23% Federal 38%
LSTA OUTCOMES PLANProject Name _____________________________ _ Library______________________
Project Summary/Program Purpose:
Inputs Activities Outputs Outcomes Indicators Sources/Methods
LSTA Grant from CFLC:Technology Training for Central Florida Libraries
Purpose: Provide technology training to the staff of member libraries to assist in service to the public.
Activities
Hire Continuing Education Coordinator Develop and update curriculum Schedule workshops Develop offsite training facilities Conduct workshops
Outcomes:
Library staff is able to use technology to assist patrons to obtain information
Library staff is able to use technology to assist patrons in operating computers
Indicators:
75% staff attending workshops increase technology knowledge and comfort level of working with patrons
Evaluation
Sample outputs – Number of classes– Number of participants
For outcome:– Training workshop evaluations– Trainer observation– Follow up survey
Midyear Report:
Developed 2 new workshops More training opportunities Developed trainers observation
checklist Developing follow-up survey Developing automated evaluations
for classes
TBLC Anytime Anywhere Library
Brings together resources of Tampa Bay libraries for access by anyone, at anytime, from anywhere, via the Internet.
Pilot regional virtual library including ILL.
http://alleycat.tblc.org/
Outcomes
Public uses technology to get information
Participants learn to use technology
Activities Create virtual library umbrella web site
for use by the public Expand pilot regional virtual catalog and
ILL system Enable customers of participating library
to request materials Implement remote authentication for
customers
Evaluation Outputs
– # hits on Alleycat website– # requests for ILL– # training sessions– # content links
Outcome Source Methods:– Email survey to Alleycat users– Training Class evaluation forms
NEFLIN
Digital Imaging of Special Collections – Local history collections from Alachua
County,Putnam County, and Jacksonville University
– User surveys
PLAN
Plan Academy - Technology Training– Evaluation forms– Post training surveys– Anecdotal report
SEFLIN
Has LSTA grant applications online - can see LSTA outcome model http://www.seflin.org/
Mi Servicio de Biblioteca– Access to library services for Spanish-
speaking population– Online survey
SWFLN
Technology Training– Workshop evaluations– Postcard survey
Benefits
Cooperatives have impacts can report to members, potential members, funders
State Library can aggregate changes MLCs have made in Florida
MLC web sites
CFLC http://cflc.net/ NEFLIN http://www.neflin.org/ PLAN http://plan.lib.fl.us/ SEFLIN http://www.seflin.org/ SWFLN http://www.swfln.org/ TBLC http://www.tblc.lib.org/