Four ways HR stimulates innovation through diverse hires
LESSONS LEARNED FROM INNOVATING WITH INTERNATIONALLY-TRAINED PROFESSIONALS
Oscar Malpica, Envisioning Labs CEOMAPLE Training, ISS of BC February 23, 2017
www.envisioninglabs.com
AboutGET TO KNOW US
Innovation and change management professional with multi-industry experience in
business strategy, innovation management, R&D, and digital storytelling. Passionate about technology trends and exploratory innovation.
Past gigs: Microsoft, Canadian Chamber of Commerce, Norske Skog, UN Volunteers, PLA.
OSCAR MALPICA
exploratory innovation, R&D, digital storytelling
www.envisioninglabs.com
We help organizations create new products or services that add value to their brand through systematic innovation methodologies and the adoption of emerging technologies.
ENVISIONING LABS
Defining Innovation & Diversity
Business Case for Diversity & Inclusion
Our Experiment - Innovating for Employment Success
4 Ways HR Can Foster Innovation through Diversity Hiring
CSR-i - Corporate Social Responsibility Innovation
Q&A / Discussion
AgendaTODAY'S MENU
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Defining Innovation & Diversity
Business Case for Diversity & Inclusion
Our Experiment - Innovating for Employment Success
4 Ways HR Can Foster Innovation through Diversity Hiring
CSR-i - Corporate Social Responsibility Innovation
Q&A / Discussion
AgendaTODAY'S MENU
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DiversityA greater share of women and a more mixed ethnic/racial composition in the
employee base of an organization“ ”
What is diversity, really?LET’S AGREE ON ONE THING
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InnovationAct of generating more value for the customer
and the business by fulfilling a JOB TO BE DONE better than anyone else“ ”
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What is innovation, really?LET’S AGREE ON ONE THING
Value Proposition CanvasLET’S BEGIN AT THE END
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Defining Innovation & Diversity
Business Case for Diversity & Innovation
Our Experiment - Innovating for Employment Success
4 Ways HR Can Foster Innovation through Diversity Hiring
CSR-i - Corporate Social Responsibility Innovation
Q&A / Discussion
AgendaTODAY'S MENU
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Business Case for DiversityBOTTOM LINE: IT WORKS
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“Because of our diverse workforce, we’ve experienced a boost in productivity. When you can move people to contribute to their fullest, it has a tremendous impact,”
Rosalind Hudnell, director of global diversity and inclusion at Intel.
“At the end of the day, when you’re creating an environment where people can come together and bring their own views and feel respected, competitively, your company will do so much better,”
Debbie Storey, senior vicepresident of talent development and chief diversity officer at AT&T.
“We are in 75 countries and we want to hire the best talent in each locale. Diverse teams and companies make better decisions.”
Eileen Taylor, global head of diversity, Deutsche Bank
"We've always known that inclusive workplaces make organizations stronger; we see now that much of this strength comes from innovation.”
Kristina Leung, lead editor on the Canada's Best Diversity Employers competition and Senior Editor at Mediacorp Canada Inc
“In a 2010 HR Council employer survey, 73% of respondents identified ‘enhanced innovation and creativity’ as a benefit that would likely flow from a more diverse workforce”
HRCouncil.ca
Business Case for DiversityBOTTOM LINE: IT WORKS
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http://ow.ly/zyE0309gWr4http://ow.ly/QFDI309gWvm http://ow.ly/hKPw309gWwV
http://ow.ly/QFDI309gWvm
Business Case for DiversityDIVERSITY & FINANCIAL PERFORMANCE
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Note:Study analyzed the
relationship between the level of diversity (defined as a greater
share of women and a more mixed ethnic/
racial composition in the leadership of large
companies) and company financial
performance (measured as average
EBIT 2010–2013).
Business Case for DiversityDIVERSITY & INNOVATION
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http://ow.ly/hKPw309gWwV
Methodology:Survey of 321 executives with direct responsibility or oversight
for their companies’ diversity and inclusion programs
http://ow.ly/zyE0309gWr4
Business Case for DiversityDIVERSITY & INNOVATION
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Note: Employee Survey (sample size: 1,557) in 3 Australian Companies. Deloitte Australia
http://ow.ly/zyE0309gWr4
Business Case for DiversityDIVERSITY & INNOVATION
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Note: Employee Survey (sample size: 1,557) in 3 Australian Companies. Deloitte Australia
When employees think their
organisation is committed to, and
supportive of diversity and they
feel included, employees report
better business performance
in terms of ability to innovate, (83%
uplift) responsiveness to changing
customer needs (31% uplift)
and team collaboration (42% uplift).
“”
Defining Innovation & Diversity
Business Case for Diversity & Inclusion
Our Experiment - Innovating for Employment Success
4 Ways HR Can Foster Innovation through Diversity Hiring
CSR-i - Corporate Social Responsibility Innovation
Q&A / Discussion
AgendaTODAY'S MENU
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in a nutshellA project-based program for newcomers to gain Canadian experience while earning a stipend through developing new products, services or experiences for Canadian businesses or organizations
in a nutshell the opportunity in detail potential
the opportunity
‣ Businesses and organizations welcome innovation to increase the value to their offerings
‣ Most organizations agree that innovation is necessary though few know how to adopt it
‣ Newcomers are eager to work on their fields of expertise though they lack Canadian experience
in a nutshell the opportunity in detail potential
why innovation for newcomers?MOSAIC Client Education Level - 2012
Trades 1%
College+ 45%
Grade 12 or Equal 12%
Under grade 12 32%
No Info 10%
BC Immigrants Unemployment Rate 2012 (age 25-54)*
Immigrants, landed 5 or less years earlier
Immigrants, landed more than 5 to 10 years earlier
Landed immigrants
Immigrants, landed more than 10 years earlier
Total population
Born in Canada 5.4
5.6
5.7
6.7
7.9
9.3
* Statistics Canada
in a nutshell the opportunity in detail potential
why innovation for newcomers?
in a nutshell the opportunity in detail potential
Canada’s commitment to open immigration is commendable but the analysis reveals that the country is not fully utilizing the talents of new immigrants.
Even though immigrants are better educated on average, they face higher unemployment and underemployment often earning lower incomes.
“ ”Excerpt from the article “Recent immigrants are the most educated and yet underemployed in the Canadian Labour Force” Rotman School of Management. University of Toronto March 12, 2009
in detail
Project Sourcing
{ }Solution Design Project Sign Off Solution Deployment
‣ Project Sponsors
‣ Companies or organizations in need of innovative solutions
‣ Example of sponsors: - MOSAIC - City of Vancouver - TELUS - Microsoft - Save the children
‣ Team of newcomers led by an “Innovation Champion”
‣ “Design Thinking” is used as the equalizer methodology to innovate
‣ Newcomers are assigned to projects based on their skills/expertise
‣ Innovation Champions are registered Canadian professionals that sign off completed projects
‣ Innovation Champions coordinate the innovation process
‣ Examples of solutions: - Business optimization - Apps - Web Development - Market/user research - Civic Engagement - Green Initiatives - Ideation services - Prototyping
in a nutshell the opportunity in detail potential
in a nutshell the opportunity in detail potential
win-win-winCompanies/Organizations• Outsourcing innovation services at a competitive cost • Outsourcing non-critical business projects • Identify potential hires through the program • “Inclusive” policy compliance
Newcomers• Immediate utilization of existing skill set • Immediate exposure to the Canadian workforce • “Learn by doing” increases employability • Possibility to build entrepreneurs
MOSAIC/Hosting organization• Reduction of unemployment/underemployment • Possibility to add an extra revenue channel through
intellectual property and/or consulting services • Deepen partnership with industry and government
Innovating for Employment SuccessSPONSORED BY THE BC MINISTRY OF SOCIAL INNOVATION
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40 Internationally-Trained Professionals (ITPs)
12 Innovation Projects
Innovating for Employment SuccessSPONSORED BY THE BC MINISTRY OF SOCIAL INNOVATION
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Product & Service Innovation
Product Innovation
HR & Training
Engineering/Data Management
Product Innovation
Marketing
Service & Experience Innovation
HR & Training
Experience Innovation
Customer Service
Service Innovation
Marketing & Sales
Innovating for Employment SuccessSPONSORED BY THE BC MINISTRY OF SOCIAL INNOVATION
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http://ow.ly/TlTj309h6HbAbout this research
Innovating for Employment Success (IES)FINAL REPORT
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http://ow.ly/OFkF309h6Zw
The research suggests…
rapid improvement of:
employment readiness,
workplace innovation,
initiative and communication skills
“”
Innovating for Employment Success (IES)FINAL REPORT
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http://ow.ly/OFkF309h6Zw
https://youtu.be/Cm3u-JMowMs
Defining Innovation & Diversity
Business Case for Diversity & Inclusion
Our Experiment - Innovating for Employment Success
4 Ways HR Can Foster Innovation through Diversity Hiring
CSR-i - Corporate Social Responsibility Innovation
Q&A / Discussion
AgendaTODAY'S MENU
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Four Ways HR Can Foster Innovation SO GETTING TO THE POINT…
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Hire for Innovation
Create Opportunities for
Collaboration
Embrace Diversity of Thought and Reward
Innovation
Institutionalize Innovation
Four Ways HR Can Foster Innovation SO GETTING TO THE POINT…
www.envisioninglabs.com
Hire for Innovation
Create Opportunities for
Collaboration
Embrace Diversity of Thought and Reward
Innovation
Institutionalize Innovation
Look out for personal characteristics in a candidate:
Inquisitive
T-shaped individuals
History of taken initiative
Comfortable with change
Challenges the status quo
Create Opportunities for
Collaboration
Four Ways HR Can Foster Innovation SO GETTING TO THE POINT…
www.envisioninglabs.com
Hire for Innovation
Embrace Diversity of Thought and Reward
Innovation
Institutionalize Innovation
Four Ways HR Can Foster Innovation SO GETTING TO THE POINT…
www.envisioninglabs.com
Hire for Innovation
Embrace Diversity of Thought and Reward
Innovation
Institutionalize Innovation
Embrace Diversity of Thought and Reward
Innovation
Four Ways HR Can Foster Innovation SO GETTING TO THE POINT…
www.envisioninglabs.com
Institutionalize Innovation
Innovation Initiatives & Supportive Culture
Research & Development/Innovation Labs
Corporate programs that support, sponsor and provide leadership to embed innovation in the corporate culture of the organization.
At worst, it can help boost employee morale, and improve internal efficiencies. At best it can help identify technology, product & service ideas to management/executive for consideration in future.
Occasionally, it can introduce something truly new into the company’s offering.
Run a small, independent research lab staffed by people who don’t fit well working in the regular operations and who live to explore new ideas. This group can support the design, development and running of most of the innovation programs/initiatives.
This team can help senior management identify where the company should look to for growth, acquisitions, and where the blindsides are coming from to pummel the company.
CULTURE LABS
Defining Innovation & Diversity
Business Case for Diversity & Inclusion
Our Experiment - Innovating for Employment Success
4 Ways HR Can Foster Innovation through Diversity Hiring
CSR-i - Corporate Social Responsibility Innovation
Q&A / Discussion
AgendaTODAY'S MENU
www.envisioninglabs.com
CSR-i: Innovation & Diversity in ActionCORPORATE SOCIAL REPONSIBLITY INNOVATION
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envisioninglabs.com/csr-i
Defining Innovation & Diversity
Business Case for Diversity & Inclusion
Our Experiment - Innovating for Employment Success
4 Ways HR Can Foster Innovation through Diversity Hiring
CSR-i - Corporate Social Responsibility Innovation
Q&A / Discussion
AgendaTODAY'S MENU
www.envisioninglabs.com
Thank youHR Fostering Innovation through Diversity [email protected]
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