How to Simplify Your LTL
Shipping with GSO Freight
GSO Webinar
Agenda
• Introduction to GSO
• Why GSO is offering Freight Service
• Real-World Customer Story
• How GSO Can Simplify Your LTL Shipping
• Q&A
Company Overview
• Privately held California Corporation
based in Pleasanton, CA • Began service in May 1995 • Full service competitor to UPS and
FedEx, providing Parcel and LTL freight delivery
• 36 operating facilities throughout California, Arizona, Nevada, and New Mexico
• GSO began by competing with FedEx & UPS Air services
• Later pickups, earlier deliveries and cost savings
The Growth of GSO Service Offerings
GSO Priority Since 1995
GSO Ground Since 2010
And Introducing GSO Freight
• Infrastructure and systems investment to support GSO Ground service
• Competitive rates with a vast next-day delivery footprint
• Next day delivery of palletized freight with small-parcel shipping and
tracking technology
Customer Challenges When
Shipping LTL Freight
Inconsistent transit times
Lack of visibility to interlining
Narrow “lanes”
GSO Service Areas and
Operating Facilities
Why GSO Freight as a Service Offering?
• The increasing demands placed on our customers to get products into their
customers’ hands quickly is greater than it has ever been
• GSO’s infrastructure gives shippers access to an overnight delivery network
that is not possible for traditional LTL carriers or the national carriers
• GSO controls all shipments from pickup to the point of delivery
• GSO’s technology and customer service capabilities provide shippers with
unparalleled visibility and responsiveness
Simply Put – No Other Carrier Can Do What
We Do for Your Freight Shipments
Customer Case Study
How One Customer Reduced Transit
Times and Costs, while Improving
Customer Service with GSO Freight
Customer Case Study
Company Profile
• Based in Southern California
• Ships both parcels and pallets with GSO
• Ships fragile products including glassware, electronics and machinery
• Service footprint includes all of California; Las Vegas, Arizona, New Mexico
• Handles own deliveries in Southern California using their own trucks
• Many of their delivery destinations require break down at the point of delivery
Customer Case Study
Challenges Prior to Using GSO
• Rise in lost packages and high rates of product damage due to pallets being broken down prior to the point of delivery
• Poor customer service with slow response times in resolving issues
• Increased packaging costs due to the required use of extra cushioning and materials
Customer Case Study
Solution - GSO stood out as a strong choice as compared to other Regional, National, and LTL carriers for these reasons:
• Guaranteed next day delivery which is crucial for the company to maintain its competitive advantage of getting product to its customer base in a timely manner
• Flexibility of later pickup times and multiple pickups per day which align well with the unpredictable order issues that often occur in this business
• Responsive customer service with a proactive approach to tracking shipments and quick response times to critical issues
• Software integration with their WMS/Ordering systems for easier label generation
Customer Case Study
Results - Next day shipments, improved processes and
maintained high standards of customer service.
• Substantial decrease in lost packages and significantly lower rates of product damage
• Lowered the number of carriers that they needed to manage
• Improved their next-day delivery performance from 70% to greater than 99%
• Significant savings on packaging costs
“GSO has allowed us to continue with next day
delivery in the entire State of California, where
other carriers do not offer next day air and next
day ground to San Francisco for instance. And
because a significant portion of our business is in
Northern California, getting product next day was
very important and we needed to do it without
having to move to an expensive national carrier.”
- Director of Operations
Customer Case Study
• Next day delivery throughout California,
Arizona, Nevada, and New Mexico
• Simple per-pallet pricing structure
• Flexible, late pickup options
• Fast and easy shipment labeling
• Improved shipment tracking and
communications
Keeping it Simple with GSO Freight
Keeping it Simple with GSO Freight
• Scheduled daily pickups with a 30 minute pickup window.
• On-call pickups can easily be scheduled online or via customer
service with a 3 hour pickup window
• Dock or forklift loading expected at pickup points
• Off-site pickup locations can be accommodated
Pickup Services
Keeping it Simple with GSO Freight
• Next day delivery by 5pm
• Dock or forklift receiving preferred
• Shipment break-down services
• Lift-gate services may be available
• Add special receiving hours or driver instruction to the Special
Instructions section
Delivery Services
Keeping it Simple with GSO Freight
Customer Portal
• Print shipping labels
• Schedule driver pickups
• Track packages in real-
time
• Create and share an
address book
• Send/receive shipment
email confirmations
• View detailed reports
• Receive invoices
Keeping it Simple with GSO Freight
• One GSO barcode label per
pallet
• If Bill of Lading or other
documentation is required at the
point of delivery, adhere to the
shipment next to GSO label
• Add any special delivery
requirements to Special
Instructions section
Shipment Preparation and Labeling
Recap: How GSO Simplifies
Your LTL Shipping
• Reduced Transit Times
• Simple Pricing
• Flexible Pickup Options
• Easy to Use Customer Portal
• Proactive Customer Service
How to Get Started
To open a new Freight account or to get more details:
Call Us:
888-Ship-GSO (888-744-7476)
Visit Website: www.gso.com
(Open an account online and your new
account representative will contact you to
get your registered)
To learn more about GSO Freight, visit:
www.gso.com/services/servicetypes/freight
If you already have a
GSO parcel account,
you will need to open
a separate Freight
account to ship
pallets