2. Todays Presenters Gary Williams Co-Founder and Director ofSales & Marketing TeleManagement Technologies, Inc. Susan McNeice Program Manager OSS/BSS Global Competitive Strategies (OSSCS)Stratecast, A Division of Frost and Sullivan Rob KeoughProject Manager - Accounting System & Support Kansas City Power & Light KC P&L 3. Polling Questions To gauge audience response, please respond with the best suitable answer.Please disable your popup blockers. Live Q&A Send your questions by clicking on Ask the Presenter button on your interface eBroadcast On-Demand A recording of the eBroadcast will be available at www.ebroadcast.frost.com/tem Give-Aways All registrants will be entered in to a drawing for a$250 Mastercard Welcome and Housekeeping 4. Agenda
5. Susan McNeice Program Manager OSS/BSS Global Competitive Strategies (OSSCS)Stratecast, A Division of Frost and Sullivan 6. Why Actively Manage Telecom Expenses? 7. The Bottom Line:Better Use of Your Companys Time, Money & People Telecom Expenses Essential for ALLBusiness4% of Annual Revenues
8. The Opportunity Cost of Unmanaged Telecom Expense 375 hrs/month?(2.25 FTE) $7.5 Million? 9. Telecom Expense Management (TEM)
Telecom Expense Management 10. Telecom Expense Management-Financial Financial How and when are invoices received? In what format? How are these entered into internal systems? Due date?Late fees? How long does it take to process an invoice (and how many people)? Data entry mistakes? How do you allocate costs? Can you flag expenses that vary from budget? How are expenses tracked?Are these expenses used for future budget planning? Who approves and how long does it take?How does information get to the approver(s)?How and through what systems do payments actually occur? Is there a way to automatically identify billing errors? Is there a way to correct billing errors? 11. Telecom Expense Management Contractual Contractual What are the current contracts? Service availability? Service acceptability? Repair response time?Are current contractual obligations being met? Are penalties or bonus provisions in place (and being enforced?) Are the best contracts (price, QOS, utilization) in place? How do you identify contractual variances? Is contractual information tied with financial information? 12. Telecom Expense Management Inventory & Provisioning Inventory & Provisioning What telecom resources and services are currently contracted? Are these resources and services fully utilized? Are there any that are under-utilized or not utilized at all? When a new resource or service is provisioned, how is it tracked? When an existing resource or service is discontinued, is there a way to verify? Are your companies internal resources designed optimally for utilization, QOS and cost? Is inventory information tied to financial information? Do you have an inventory system?When a service or resource is provisioned, is the inventory system notified? When a service or resource is de-provisioned, is the inventory system notified? Is inventory information tied to contractual information? 13. Telecom Expense Management Business Intelligence Business Intelligence Can you mine and use the vast amount of data generated by telecom invoices? Can this data be tied together with other data from the organization? If the data is accessible, what is the lag time of the information? Can your telecom expenses be categorized? By service/ equipment type?By service provider? Can exceptions in the data be noted? Can current usage trends be used to forecast future expenses? By Vendor?By Corporate Hierarchy?Other ways? Can trends in the data be identified? 14. Key Points
15. Rob KeoughProject Manager Accounting System & Support Kansas City Power & Light KC P&L 16.
Aquila TEM Evolution 17.
WinBill Keys to Success 18. KCPL TEM Lifecycle The TEM System should be the center of your TEM Process. 19.
Upturns and Downturns to the business cycle are caused by both internal and external forces.Your TEM System should equip you to cope. Managing Change 20. Historical Audit Recoveries 21.
TEM Software Provider 22. Gary Williams Co-Founder and Director of Sales & Marketing TeleManagement Technologies, Inc. 23. Why TEM?
24. Why TEM
25. Why TEM?
26. Current TEM Related Issues
27. Billing in Todays World
28. How Did We Get Here?
29. Available Options for TEM
30. Conclusion
31. Audience Q&A Rob KeoughProject Manager - Accounting System & Support Kansas City Power & Light KC P&L Susan McNeice Program Manager OSS/BSS Global Competitive Strategies (OSSCS)Stratecast, A Division of Frost and Sullivan Gary Williams Co-Founder andDirector of Sales & Marketing TeleManagement Technologies, Inc. 32. Giveaway And the winner is 33.