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Future Solutions for Delivering Regulatory Services
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ObjectivesSupport practitioners… and managersFacilitate consistencySecure 24/7 accessSupport for flexible working &
contingenciesEnable change – restructuring, efficiency
& shared services
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Integrated Resource Developed ContentModule for each service areaProceduresStandard documentsLettersFormsPublic information leaflets
Third Party Content ‘Knowledge Base’National policy and guidanceRegional datasetsLegislationBritish StandardsNational agencies
User ContentLocal Policy & GuidanceStatutory Notices
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Developed ContentProcedures and Standard DocumentsOne size doesn’t fit all…User driven iterations programmed
developmentContent peer review includes Universities,
Barristers Chambers, specialists‘Free’ additional content request facility
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The Challenges“More From Less” = cost and productivity pressureNeed to get more out of existing systems/resourcesNeed to maintain service quality as experience lost,
services restructuredConsistency (internal, professional & geographical)Requirement for flexible working practicesIncreased need for information ‘on the move’
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Improving The Way You Work
Middle Office Savings•Development•Maintenance•Information•Instructions•Process flows
Improves front line staff productivity• Case handling• Support when remote
Drives Back Office Efficiency•Utilising the web
How Ceredigion CC Came To Use The System
Geographic nature of CountyRural authority, area 180,500 hectares,
population 78,000Lack of written proceduresSmall EHP base
2 teams headed by EHPConsistency
Implementation
Access Internet based procedures, national
guidance, available from area offices, allows home working
ConsistencyStandard documents, letters, guidance
Process Integration with service request database
Integration With Civica/Flare
Templates created within Flare databaseGuides Officers through procedures with
scheduled timescales for actionEach template references relevant
procedure on EHMSStandard documents generated from Flare
database, allows indexing of documents
Benefits
Increased confidence of technical staff Consistency Cost savings Time savings Improved performance against targets
EHMS Has Delivered:
50% improvement in officer Confidence90% improvement in Consistency
(internally) in service deliveryDelivered an estimated notional
£2,000/year saving in less mal-administration/failed cases and more efficient case handling.
Efficiency
Because it is online EHMS has immediately enabled joined up working across 2 offices and working from home, reducing unnecessary travel. By providing an online presence, there is more confidence in case handling without management supervision thus making it easier to work remotely
Productivity Gain
By delivering the knowledge resources to support managers and officers delivering the service it freed up officer time to focus on the job.
This has resulted in an Annual productivity gain of £14,616/year and the ability to use resources more flexibly.
Improved Performance Against Targets
Response Times
0
10
20
30
40
50
60
70
80
90
2007/08 2008/09 2009/10 2010/11
Year
% within target
Noise
All
Managing The Future
Enable more efficient collaborative working
Shared services (internal & cross boundary)
Enable more extensive flexible working reducing the need to travel
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Feasibility Study Confirms SavingsFeasibility Study:
Metropolitan Borough, 226,000 population, feasibility study prior to purchase
Review with Managers/Front Line Officers Extracted data from expected process improvementsIdentified areas of resource usage impacted by EHMS
implementation Assessed resource and expenditure savings from implementation Identified time and money deltas versus base case
Reviewed impact on front line capabilityClient now moved into procurement process
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EHMS Cumulative 3 Year Benefit v. Cost£K
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Item Annual Saving (£’000s)
Productivity Gain 26
Mobile Working Efficiency 16
Direct Savings 2
Quality/process gains 5
CPD 3
Total 52
Feasibility Study: Urban LA Savings
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Environmental HealthTrading StandardsFire SafetyHighwaysPlanning
OptionsReady made platform to
support shared services/collaboration
E-learning potentialStreaming data to other
websites/ communitiesEvolving solutions
Where Next – with increasing mobility..
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Online
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Thank You
Robert HalfordRH Environmental Limited
0844 801 0733www.ehmsystems.org